Spirit Air Customer Service Issues

My luggage has been missing since June 5. After being informed by the Spirit baggage claim office at Atlanta airport that my bags were in Newark, I was asked to provide my delivery address. Despite several attempts to contact Spirit for updates on the status of my luggage, I did not receive any callbacks. Finally, after learning that my bags were back in Atlanta and with me on a trip to West Virginia, I have been struggling to reach the Atlanta baggage office for further assistance.

I am having trouble reaching Spirit.com as I keep getting an "Access Denied" message when trying to access their domain. I tried emailing them with my concerns about a flight schedule change for a booking [redacted] in October [redacted], but they direct me to their website, which I cannot access. The scheduled changes are unclear to me, and I am unable to review them or chat for assistance. It is frustrating to not be able to resolve this issue. Thank you, Thomas G. Sincerely, Thomas G. [redacted]

I experienced a flight cancellation and involuntary rescheduling while at the airport. The staff indicated it was due to weather, yet failed to provide the necessary hotel and meal vouchers as mandated by the USDOT rules. Multiple Spirit flights at the Reno airport were disrupted due to crew constraints. Despite one employee disclosing the truth and advising me to contact Spirit for accommodation assistance, I have struggled to connect with the airline and have incurred personal expenses.

Flight EP1MUR from Philadelphia to Fort Lauderdale on June 15, [redacted], and return on June 19, [redacted], had 2 to 3 layovers causing my children to be hungry. I purchased food for them, but at check-in returning to Philadelphia, was unexpectedly charged $89 for their food as extra carry-on baggage. Jordan McKinsey's granddaughter's bag was incorrectly charged under her name for $89 each. I, Jane Hicks-Wolfe, paid for both carry-ons totaling $89 each for my small luggage, finding this unfair. There was a spelling error in my email address causing a lack of communication about delays, resulting in a delayed departure at 9 PM or 10 PM despite reaching the airport at 4 PM. The lack of email notifications about layovers was distressing, especially when my children needed food, and I was charged unexpectedly. I am requesting a refund for these charges as compensation. Thank you.

I accidentally left a message on this screen again… Unfortunately, I encountered an issue at the airport when I discovered I had left my wallet behind, which meant I didn't have my ID to board the plane. After returning home, my wallet remains missing, necessitating a new driver's license or ID for future flights. As a result, I had to cancel my upcoming training in Atlanta. I am hoping to reschedule my flight for the same Atlanta trip on July 28th instead.

I encountered an issue being disconnected from the Chat support after spending a considerable amount of time without reaching a resolution. I am inquiring about the status of a refund for a flight cancellation from MSY to Tampa on June 11, [redacted], with a scheduled departure at [redacted]. During the chat, there was difficulty in locating the email associated with the booking. Although I could only provide 3 characters from the confirmation code (QJQ), the additional details shared should verify eligibility for the refund. According to the agent at MSY, the refund process typically takes 7-10 business days. If further information is required, perhaps cross-referencing the passenger details with the flight manifest could be helpful. The email for contact is [redacted]. The passport used for identification at TSA belongs to William Ellsworth Jakes. I appreciate any assistance in resolving this matter promptly. Thank you. - William Ellsworth Jakes

I purchased a $[redacted] ticket for my dog but encountered issues with the carrier size at the airport, causing distress to my dog during her first flight. Despite her being a service animal, I was asked to buy a new carrier after being removed from the plane. Furthermore, I had to assist a client in a wheelchair, transport my dog, and carry all luggage by myself when airport staff is usually available for this assistance. I also paid for additional carry-on bags as a precaution, following an agent's advice that I could get a refund if not charged. After realizing I was not charged for the bags, I inquired about a refund, only to be told I needed to file a claim instead of receiving an immediate refund as promised. This experience has left me frustrated and questioning why such inconveniences occurred, especially regarding the refund process.

I have a concern regarding my recent flight experience. I mistakenly purchased a checked bag instead of a carry-on. Upon arriving at the airport, I was charged twice for the same bag as a carry-on, totaling $99. Despite showing proof of purchase and the sticker on my suitcase, the staff member insisted I pay the extra fee. She even took the sticker for my own records without permission. I paid $64 for the checked bag and an additional $99 for the same bag as a carry-on. It is unjust to be charged twice for the same item. I did not intend to check in any bags, only to bring the same one as a carry-on. The confusion seems to have originated from the Spirit representative who booked my ticket and bags. If any charges need to be applied, I kindly request that only one is upheld. Your assistance in resolving this matter would be greatly appreciated.

Our flight with 3 people was delayed by 26 hours. We had booked a room at the Hilton hotel in Fort Lauderdale but couldn't use it due to the delay. Additionally, we rented a car which went unused for 26 hours, resulting in extra expenses. Despite the long delay, we were not provided any overnight accommodation. This was particularly challenging for my 79-year-old mother and myself as I have celiac disease and couldn't find suitable food. The lack of communication and disorganization was very disappointing. We received a voucher for $21 per person for 3 people, but we are seeking compensation for the inconvenience caused by the 26-hour delay at the airport. We were assured in-flight that compensation would be provided. Best regards, Simona Gärtner Wedekind Flight [redacted] from San Juan to Fort Lauderdale on 06.19.[redacted].

My luggage has been missing for approximately 3 and a half weeks now, and I have not received any updates from the baggage claim department. I flew from Minneapolis to Vegas, then to California, but my luggage did not make it to Los Angeles with me. I am now back in Minneapolis and still waiting for a response regarding my missing luggage. I urgently require assistance as my medication is inside the suitcase, and I have been without it for three weeks. I need to speak with a representative on the phone promptly and not through chat. Please contact me at [redacted]. My name is Marcia P. Thank you.

Please, I would appreciate it if someone from Spring could contact me on May 4. I recently flew with Spirit to Cancun. While on the airplane, I completed a credit card application. However, I have not received any communication regarding the approval status of the credit card, and this is concerning to me. Despite reaching out to other Spirit numbers, I have not been able to get clarification on the situation. For further assistance, please reach out to me via email at [redacted] or by phone at [redacted]. I am looking for the appropriate person to provide me with updates on my information and the points promised to me with the new credit card. Thank you, Yancy.

On 06/21/23, my husband and I flew with Spirit from Orlando to Atlantic City. Unfortunately, my baggage was severely damaged during the trip. Due to our late arrival and distant accommodation, we couldn't return to the airport the next day. We tried contacting the baggage service via phone and text with no luck. When we got back home on 06/28, we called [redacted], waited for 20 minutes, but were only able to leave a message without speaking to anyone. Despite multiple attempts to reach out, we haven't received any responses to our messages or emails regarding the damaged luggage. Even a visit to the baggage service in Atlantic City didn't yield any results. Our flight confirmation is KITC8T, and we were on flight NK1102. We're frustrated with the lack of assistance and communication.

I have encountered issues retrieving my cell phone since 6/26/[redacted]. My journey from Bogota, Colombia to Nashville airport was disrupted by flight cancellations at Ft. Lauderdale, causing delays. Despite the chaos, an employee found my phone but had to leave it at the ticket counter in Ft. Lauderdale. Due to my high blood pressure and recent birthday on 6/30, I urgently need my phone for communication. I sent a friend to retrieve it with all the necessary details. The phone was transferred from claims to lost and found, and the Spirit employee who found it, Jeffrey Martinez, had relevant information including the reference number GERM6C. I am exhausted and in need of assistance to recover my phone promptly. Thank you for your help. My name is Eva Martinez, and you can reach my daughter Aileen at [redacted].

I purchased a ticket from France with the booking reference WKHN7D. My ESTA authorization was canceled as I am Cuban-French. I had to cancel my flight from Paris to Miami and now I need to cancel the Miami-Houston-Miami flight and request a refund due to circumstances beyond my control. Initially, my ESTA was approved, but it was revoked a few days after I purchased my tickets. Please assist me in getting a refund for both flights or at least for my baggage fees. Thank you.

I encountered an issue with my flight cancellation, causing me significant inconvenience. I had been eagerly saving up my miles to travel inexpensively, only spending on baggage fees. However, due to being unemployed for some time now and the cancellation, I had to purchase a $[redacted] ticket from another airline to get home. This unexpected expense was frustrating as I didn't have the funds available and had to use a credit card, adding to my financial strain.

I adjusted my return flight from Atlanta to Boston to July 21 instead of July 24 this morning. My confirmation number is KLVR9K. However, the receipt I received shows a charge of $[redacted].56, which is more than the original round trip fare, and does not reflect any credit for the flight on the 24th. I attempted to contact Spirit Customer Service 10 times, but each call ended before I could speak to anyone. When I tried reservations 4 times, the representatives hung up on me mid-explanation. I am open to paying a surcharge, but being charged significantly more than the original fare without consideration for the previous flight is unreasonable. Please arrange for a representative to contact me regarding this matter at [redacted].

My experience traveling with Spirit has been extremely challenging. I departed from Virginia on the 23rd at 12:00 p.m. and didn't arrive in Los Angeles until 4:00 p.m. the next day on the 24th. Now, with a broken kneecap, I am on my way back to Virginia but Spirit has me stuck in Las Vegas. They booked another flight for me but sent me to a gate that is a football field away, and I have no idea when I will be able to leave. This situation is a nightmare. I am hoping to speak with someone regarding reimbursement or some form of assistance.

Hello, my name is Pei J Shen and my confirmation number is YIC2QM. Today, we were scheduled to fly from FLL to LGA from 1:55pm to 4:54pm with twenty people to celebrate a 70th birthday party at a Manhattan restaurant at 6:30pm. Unfortunately, our flight was delayed three times, and we eventually departed at 4:20pm. Upon landing, one person fell sick, and emergency services were called, causing further delay and causing us to miss our planned celebration. We are very disappointed as we fly with Spirit four times a year and spent $[redacted] on this flight. I would like to request a credit refund for this experience. Your assistance in this matter would be greatly appreciated. Thank you, and we look forward to continuing to fly with Spirit in the future.

I would like to request a credit for my recent flight on NK [redacted] from Pittsburgh to Orlando (MCO) on Friday night. Our arrival was severely delayed, causing me to miss my shuttle to Daytona, leading to an additional cost of $45. My baggage retrieval was delayed, and I did not get home until after midnight, despite the original arrival time being 7:24 PM. The total expenses for the trip plus added fees for checked baggage make this experience highly disappointing. I am questioning the value of the purchased travel insurance in this situation. This was my first time flying with Spirit, and the lack of an apology or compensation for our inconvenience is disappointing. - S.B.

I had a flight scheduled for August 1, [redacted], departing at 12:50 pm. Unfortunately, the flight, number [redacted] to Baltimore, MD on AIRBUS A319, has been delayed three times. We have been sitting on the aircraft for more than three hours due to these delays. I am requesting a full refund for this inconvenience.