Spirit Air Customer Service Issues

Hello, my name is Dana S. My daughter is Tyira Z. Our flights were canceled on Sunday - two different flights from LAX to BWI. We were informed by Spirit Airlines that this was due to weather conditions. The next available flight they offered is not until Thursday. We have been left stranded without accommodations as all rooms are booked. My job is at risk, and I have a mentally ill child with me making this situation more challenging. I need a note for my employer explaining the flight cancellations due to bad weather. I am extremely dissatisfied with how this has been handled. I expect our flights to be credited for future use. I am upset with the delays encountered so far during this journey. Please contact me regarding the work note for the flight cancellations. My phone number is [redacted]. Thank you.

Hello, my name is Sueyesha KC, and I was recently traveling from BWI to Las Vegas via LAX with flight confirmation code VGD45J, with the last name KC. The flights I had booked were BWI to LAX on NK141 and LAX to LAS Vegas on NK2033. Unfortunately, I encountered an issue at the BWI airport where a Spirit Airlines representative changed my seats without my permission, even though I had already checked in and obtained my e-tickets. When I requested clarification and seat confirmation, I was treated poorly and dismissed. Despite trying to communicate my disabilities and provide relevant documentation, I was disregarded and given a seat without consideration of my needs. Additionally, I was charged for a seat I did not want and faced severe rudeness from the staff. This experience left me feeling harassed and disappointed, to the extent that I will not be choosing Spirit Airlines in the future or recommending it to others.

I was involuntarily bumped off my flight. My insurance company informed me that Spirit Airlines is not following DOT policy, therefore they won't cover the costs. I am entitled to compensation up to [redacted]% of the ticket price, capped at $[redacted]. My fiancé and I are facing lost wages, as well as hotel, car, food, and pet boarding expenses totaling $80. The insurance company states that Spirit is responsible for up to $[redacted] per person. I have tried contacting Spirit through phone, chat, and email without success. I demand immediate resolution and have involved the Department of Transportation as this violates federal regulations from [redacted]. I expect a swift resolution.

My confirmation number is TJKVQQ for a trip to St. Thomas, U.S. Virgin Islands, from Indianapolis Airport. The flight was scheduled for 6:30 AM but departed at 10:00 AM due to a lack of pilots, causing me to miss my connection to St. Thomas and lose a day at the resort. On the return trip scheduled for April 2, [redacted], I was informed at 9 AM that it was rescheduled for April 5, forcing me to book a Delta flight for nearly $1,[redacted]. Spirit refunded $[redacted] for the return flight, but I believe they should reimburse the entire cost of the trip plus the $1,[redacted] for the Delta flight. This has been a very negative experience and I am eager for a resolution. Thank you, Kevin B.

I purchased flight insurance [#[redacted]] for a round trip flight with booking code HN6EJR. I modified my return flight and was billed for a new flight as well as baggage fees again. Receiving a refund has been challenging. I am seeking a comprehensive receipt from the initial transaction to file a claim. Unfortunately, I have been unsuccessful in obtaining this information. It is crucial for me to provide the exact expenses incurred for the return flight and baggage for the claim process.

On Sunday, May 1st, my family and I took Spirit flight [redacted] departing from Orlando at 12:48. Despite arriving at 9:20 and printing our boarding passes early, we faced an extensive line for bag drop that stretched past the British Airways check-in counter. Waiting for nearly 2 hours, we sought assistance without success in getting our bags checked before the 11:15 cut-off. Despite making the flight to LaGuardia, our bag did not arrive. We filed a report upon landing, but after 2 days, our bag remains missing. Despite multiple attempts, contacting airport, baggage, and customer service proved fruitless, with either inactive numbers, unanswered calls, full voicemails, or unhelpful responses. The frustrating lack of assistance has left us feeling lost and desperate to locate our missing bag.

My wife and I frequently travel with Spirit Airlines, usually about 3 to 4 times a year. Today, we flew from Dallas to Arizona. Our flight was scheduled to depart at 9:05, and boarding was supposed to start at 9:05. We have never experienced any issues with our carry-on luggage before, but today we were unexpectedly asked to pay nearly $[redacted] just to board the plane, even though we had already booked our tickets. I have a video showing that many other passengers had similar carry-on luggage, yet they were not stopped or charged. It felt like we were targeted unfairly. I want to address this concern with someone promptly as we were faced with the choice of paying the unexpected fees or taking a later flight and rebooking, which was very frustrating.

My parents flew from PHL to ATL this morning, departing at 6:30 AM and arriving at 9:19 AM. My mother checked in luggage with confirmation number FL836H/[redacted]. They haven't received their baggage yet. They are struggling with English and feeling lost. I spoke to a Spirit Airlines representative at the airport who said the baggage is delayed, but no arrival time was given. I've been trying to contact Spirit baggage claim and customer service for 2 hours with no luck. Please urgently reach out to me at [redacted] to help resolve this situation promptly. Thank you.

My husband and I flew from Nashville to Newark on Sunday, May 8. Our flight, number [redacted], was delayed, but I want to share what a pleasant experience we had on the plane. The male flight attendant was entertaining and kept us all engaged. We even enjoyed a trivia game at the end of the flight! The cockpit crew was also amusing. Thank you, Spirit, for providing us with a great flight. In these times, a positive experience means a lot, and you delivered just that! Sincerely, Billy and Laurie Stocks

Upon arriving at FLL between 5:30 and 6:00 PM, my wife and I waited in customs for hours. After finally getting through, we discovered our gate had changed. We approached the desk to change my seat due to my height (6'6"). The young lady at the desk asked us to hold our boarding passes until she finished boarding another flight to Detroit. However, after an hour passed, she claimed there were no available seats to change to, despite others confirming she had changed their seats. My wife and I were upset, especially as we were trying to change our flight due to my father's stroke. The agent quoted us $[redacted] to change flights, leaving us stressed. The situation escalated when the employee at the desk began yelling at my wife in front of everyone, threatening to kick us off the plane. The aggressive behavior continued even when my wife called customer service in tears. Security intervened, refusing to let her board without explanation. Eventually, we managed to get on a flight the next day, but the whole experience was unacceptable and unprofessional. We request reimbursement for additional expenses and a thorough investigation into this matter.

I was scheduled to fly from Detroit to Las Vegas on flight [redacted] on May 9th. During boarding, there was an unexpected issue with carry-on luggage fees. Despite never being charged before, we were required to pay $84 for each bag. While boarding, a staff member confronted me for voicing my concern about the extra charge. I seek a refund for my and my Uncle's ticket, which I paid for with my credit card. I urgently await a response. You can reach me at [redacted] or email me at [redacted]

Hello, I wanted to share my recent experience flying from Detroit to Las Vegas on Spirit Airlines on May 9th with flight number [redacted]. I encountered an issue with having to pay $84 for carry-on luggage, which I have never had to do in my previous flights with Spirit. There was a lack of explanation provided regarding this charge, and I found the boarding process to be problematic. Additionally, I was approached by a staff member named David, whom I know personally, regarding the way I was discussing the luggage fee. Subsequently, I was escorted off the plane by officers without a clear explanation. I am extremely dissatisfied with the treatment by Spirit staff and request a full refund to my credit card for both my and my aunt's trip. I prefer a refund over a credit and will not be choosing Spirit Airlines in the future. Thank you for your attention to this matter.

Our trip from New Orleans on April 22nd was smooth, but our return to Columbus on April 25th was a disaster. Initially planning to carry our luggage on the plane, we encountered a rude gate agent who refused to check it in. We decided to split up - my husband and sister-in-law took the flight, while my brother and I attempted to check the luggage in but were told it was too late and we had to rebook. The agent didn't clarify why she couldn't check just two of us in, and mistakenly rebooked all four of us. Realizing our flight was missed, we were rerouted to Detroit as the closest city to Columbus. After renting a car, we finally made it to Columbus, but this experience heavily impacted our return to work the next day. It was truly a terrible ordeal.

Dear Spirit Airlines Customer Service, I am writing to bring to your attention the unfortunate incident regarding my delayed suitcase. Despite filing a claim promptly upon arrival in Orlando on May 10th, my luggage has yet to be delivered due to a belt issue at Philadelphia International Airport. After speaking with a baggage claims representative on May 13th, I was assured that my property would be sent to my address. However, subsequent interactions on May 15th were unhelpful and resulted in no resolution. It is now May 17th, and my luggage has still not been delivered. I kindly request your prompt assistance in resolving this matter as your baggage claims department has been unresponsive. Your attention to this issue would be greatly appreciated. Thank you for your cooperation in advance. Sincerely, Eileen Carry

Hello, I am Rosemarie Elrod. I recently flew with Spirit Airlines, booking my tickets via Booking.com. My departure from Lambert International Airport was on May 26th, [redacted], at 8:43 pm with Reference # KHSJSG. The return from Las Vegas McCarran International Airport was on May 29th, [redacted], at 2:28 pm with Reference # VNNEJE. I encountered an issue during boarding on my return flight where I was asked to pay $[redacted].00 for a personal item I had brought, despite being allowed two personal items. Even after showing my paperwork, I had to pay to avoid missing my flight. Following instructions, I went back to Lambert airport on June 2nd, [redacted], only to find no one at the counter despite waiting for half an hour and calling Spirit Airlines. I then spoke with Pretty Cruz, who identified as the duty supervisor, but the matter remains unresolved. I request a prompt refund of $[redacted].00 to my debit card and seek a resolution to this situation. Thank you. Sincerely, Rosemarie Elrod

Our flight NK374 on June 3rd, [redacted], from BQN to FLL was delayed or canceled. Consequently, I had to wait until the next day at 9:20 am. Due to this delay, my daughter was suspended from work for not arriving on time. Additionally, we were charged an extra $[redacted] for being slightly over the luggage weight limit, which appeared excessive, especially when another passenger in a similar situation was not charged. I am disappointed by the service we received as members of the Savers club and loyal Spirit customers who typically enjoy flying with them. I am seeking an Involuntary Refund for the total amount paid to address the inconveniences we faced. The handling of the situation by the agent, the overcharging, and the delays/cancellations have made this a very negative experience for my family (4 members in total). Thank you for addressing this matter promptly. Best regards, Joseph V.

Upon arriving in Las Vegas, I discovered that my luggage had been damaged. At the baggage claim office, the attendant I spoke with failed to mention the 4-hour time limit for reporting damages. After calling the provided number, a representative informed me of the time constraint, which was not communicated earlier. They recorded my claim as a courtesy. Unfortunately, Spirit Airlines notified me that because I missed the 4-hour window, they would not provide compensation for the damages. I feel unjustly penalized as I was unaware of the strict timeframe. The broken wheel on my less than a year old suitcase is a significant loss that I cannot afford to replace.

I am a Spirit Airlines customer named Frantz I. I flew from Port-au-Prince to Fort Lauderdale on 06/07/[redacted] at 10:13 am with confirmation code OHF6NW. I paid last minute for a $55.00 checked bag containing a Perfume Tom Ford Black Orchid 3.4 oz, Victoria's Secret Tease Eau de Parfum 3.4 oz, a 3-PC Viva La Juicy Eau de Parfum gift set valued at $[redacted].00, and an Andis Professional GTXT-Outliner Trimmer Black [redacted]. Unfortunately, all my belongings were stolen, which is incredibly distressing. I experienced significant losses during this single flight, having managed it at the last minute. I am seeking a refund from Spirit Airlines and urge them to implement measures to secure customers' belongings. Travelers should be cautious when passing through airports like Haiti due to such incidents.

I misplaced a bag on a recent flight from LAX to Las Vegas on June 12th with Spirit Airlines. The flight details are as follows: - Departure: Los Angeles, CA (LAX) at 4:24 PM from Terminal 5, Gate 56 - Arrival: Las Vegas, NV (LAS) at 5:31 PM at Terminal 1, Gate A11 - Flight number: [redacted] The bag, a black duffle with wheels and a small BMW logo, contained my medication and clothing. My name is Jesse Camuso, the same as on the ticket. I am hoping to locate my lost luggage.

Subject: Request for Refund due to Medical Emergency Hello, my name is Jeffrey Wright. My confirmation code is ONHKPE. I am reaching out to request a refund for my scheduled flight due to a recent medical emergency that required me to be hospitalized and undergo surgery. The recovery process mandates a 14-day rest period, hence the cancellation. I spoke to a helpful representative earlier today regarding this issue, who advised me to make this request online. I appreciate your understanding and assistance in processing this refund. Thank you. Sincerely, Jeffrey Wright