Spirit Air Customer Service Issues

At 9:40 PM at Fort Lauderdale Airport, I encountered an issue with agent [redacted] who mistakenly printed my boarding pass and baggage tag under the name Zachary Greene, heading to Detroit. After realizing the error, the agent left, and I was left waiting from 10:00 PM to 2:00 AM. My luggage contained valuables totaling $[redacted], including designer items and a $[redacted] suitcase. They attempted to rebook my flight for January 6, but I had to purchase a new ticket for $[redacted]. Despite this, my luggage was sent to Detroit. I urgently needed it back in Colorado by 1:00 AM. I'm disappointed with the agent's negligence and believe she should be held accountable for her actions.

I encountered an extensive series of flight disruptions while traveling from Los Angeles to Philadelphia on December 26 (flight NK [redacted]). Subsequently, I missed my connecting flight to San Juan on December 27 (flight NK [redacted]). Following a 13-hour wait in Philadelphia for the flight to San Juan (NK [redacted]), I faced another setback when this flight was canceled and I was rerouted to Atlantic City. This unexpected change necessitated early morning travel to Atlantic City via Lyft and additional transportation to the airport the following day. For reference, please review the relevant details under my reservation number: CBL16S. The considerable time spent communicating with airline staff supports the issues encountered, likely documented under my ticket number. Compounding the situation, my luggage was lost, leading to a two-day period without my belongings upon arrival in San Juan, prompting additional expenses. I kindly request compensation for the incurred costs including Lyft rides and hotel accommodation, as well as the inconveniences faced due to the luggage mishap. Thank you for your anticipated assistance. Warm regards, Ivan

Upon my arrival at Detroit Metro Airport, a staff member approached me to assist with using a kiosk to print my boarding pass. He guided me to a supposedly quicker check-in procedure that would allow me to proceed to Spirit TSA. Although there was an annual fee, I was informed that it would be waived if I canceled within two weeks of my flight. I traveled on January 3rd to Fort Myers, Florida. When I contacted a representative over the phone, I was informed that no modifications could be made and was advised to visit a specific website. My flight confirmation number is XEZ9WF. Kindly assist me with resolving this issue. My name is Kathleen Campbell, and I can be reached at [redacted]. Thank you.

My fiancé and I flew back to Chicago from Las Vegas on August 18th with Spirit Airlines. Upon arrival, my checked baggage was missing. I spoke with a baggage claim representative, who informed me that my bag was still in Vegas and would be returned to Chicago in a day or two. After two days, I contacted baggage claim again, but they were unable to locate my luggage. Following this, I filed a formal claim and communicated with a representative for two weeks, with no resolution. They advised me to wait 30 days, during which time unfortunate events occurred in my life. Despite my continuous follow-ups, even months later, Spirit Airlines has not found my bag, nor have they reimbursed me. I am disappointed by the lack of communication and resolution in this matter.

Yesterday, I took a Spirit Airlines flight from Pittsburgh to LAX (Flight NK653, confirmation # PHSD8D). At check-in, I was unexpectedly charged $73 for my suitcase, then told it was overweight by a few pounds. Asked to pay an additional $50, the employee at the counter mentioned their card reader was broken and requested cash. I only had $60 in 20s, but he claimed to have no change and subtly suggested taking a tip. Despite reluctantly handing over the money, my suitcase never made it to my connecting United flight to Honolulu. Currently, I'm waiting for the bag in LA as I was informed it remained in Pittsburgh. Hoping for a resolution that includes shipping my suitcase from LAX to Honolulu and a refund for the $[redacted] total spent on the overweight baggage issue.

I am currently attempting to reach Spirit Airlines by phone, but I have been on hold for an extended period, which is the second time today. My boyfriend, Camden P., had a flight scheduled for Tuesday, January 25, from SNA to Las Vegas, to attend a funeral in Henderson, Nevada, with the return flight scheduled for Saturday, January 29, flight #[redacted]. Unfortunately, on Monday night the 24th, he had a fall and sustained a head injury, requiring emergency care at Los Alamitos Medical Center. As I was away on a cruise, I only received the message from the hospital upon my return this morning. Camden has been in the hospital since Monday with a brain bleed, unable to walk, confused, and now needing rehabilitation. As he was unable to take the flight on the 25th, he will not be able to return on the 29th. I am requesting assistance in facilitating a refund for his unused ticket due to these circumstances. Harriet K-S., on behalf of Camden P.[redacted] Kenwood Rd #162C, Seal Beach, CA [redacted]

Hello, I would like to report an incident involving your employee Elisheva Shahal that resulted in discomfort and stress for me. During flight #[redacted] from Miami to Las Vegas on January 30, [redacted], Elisheva Shahal insisted I move to a narrower seat, despite my medical condition requiring a wider space to prevent pain. She was rude, aggressive, and made racist remarks, falsely accusing me of being Spanish-speaking. I had pre-arranged permission from Spirit for a specific seat due to my needs. Despite explaining this, she continued to behave unprofessionally by threatening to remove me from the plane. This encounter was disturbing for me, especially as a 66-year-old architect who travels frequently. I request that appropriate action be taken against Elisheva Shahal for her unacceptable behavior towards customers.

I have experienced numerous issues with Spirit Airlines. Initially, my return flight ticket to the United States could not be located despite providing ample information. I had to visit the airport to secure my return ticket. Now, I am unable to pay for my checked bag online due to the cumbersome system. Furthermore, the chat support kept me waiting for over an hour without any response on multiple occasions. When my flight to the Philippines was canceled in March [redacted], Spirit Airlines only offered a credit that expired quickly, despite the challenging circumstances with the virus outbreak. I am deeply disappointed and frustrated with the service. I am seeking assistance to pay for my checked bag for my upcoming flight home.

I have been trying to contact someone for a long time regarding my refund. I was in Colombia and unable to fly home due to a medical issue. Spirit Airlines requested a letter from my surgeon, which I have emailed several times and also sent through chat, but have not received any response. Can you assist me in resolving this matter? I can provide the letter from my surgeon if necessary. Thank you.

I recently reviewed my Penfed Credit Union credit card statement and noticed two (2) charges of $[redacted].82 each for a trip scheduled on 1/05/[redacted] from TPA to STT, returning on 1/22/[redacted] to TPA. The flight for Diontae S.-P. was cancelled due to Covid restrictions and put on hold for future travel. My concern is that the booking, made on 12/31/[redacted], was intended for one reservation, not two, for the same person on the same dates. It seems there was a computer error or an honest mistake leading to the double charge. The confirmation code for this booking is RIGCWT. Therefore, I kindly request a refund of $[redacted].82 for the duplicate charge to be reimbursed to my credit card. Thank you for addressing this matter promptly. As a loyal customer of Sprit Airline, your assistance is greatly appreciated.

On our trip to Las Vegas, we were allowed to have carry-on luggage, but when returning to Detroit, we were unexpectedly charged for it by Spirit Airlines. This situation almost caused us to miss our flight because we didn't have a credit card handy. The staff's treatment was poor, requiring security intervention. It's frustrating to learn that all Spirit Airlines locations don't follow the same policies. As a customer, this inconsistency shouldn't fall on us. The process to file a complaint was cumbersome, involving multiple bank visits and unsuccessful attempts to reach a representative over the phone. Now, I hope to get a refund and have vented my experience here. I'll avoid flying with Spirit Airlines in the future unless there's no other option.

My name is Steve S. and I have a trip planned from 2/20/22 to 2/23/22. I encountered significant difficulties with the Spirit app while trying to check bags. The app's slowness, confusion, and complexity led to a frustrating experience, which required four hours of troubleshooting and conversations with two customer service representatives. Despite my efforts, the issues remain unresolved. I would appreciate a phone call to address these ongoing problems. My group of four travelers has collectively faced challenges, but my experience has been particularly troublesome. This problematic situation with Spirit has made me uncertain about using their services in the future. I believe that if I were in their shoes, I would consider compensating customers for the inconvenience caused. I am willing to provide further details when contacted.

I made a reservation for 4 people flying from Orlando to Atlanta on 2/18 and returning on 2/21. I am the caregiver for my 99-year-old grandmother. Unfortunately, my grandmother experienced a serious health decline on the night of 2/17, leading me and 2 others in the group to be unable to travel. My youngest daughter had to go for an event despite this. I spent 2 hours on the phone with 3 representatives trying to cancel the flights and link my minor daughter with another traveler on the same flight. I requested a refund or credit due to the circumstances, but was informed that this was not possible, and fees would apply. Despite splitting my original reservation into two so my daughter could have her own boarding pass, she faced issues at the gate and missed her flight, resulting in the other party missing their flight as well. They had to rent a car to get to Atlanta. I am seeking refunds for all affected parties and reimbursement for the car rental due to the unsatisfactory service provided. Thank you.

Subject: Complaint about Mistreatment on Flight NK1232 on 02/23/22 As a frequent flyer with Spirit Airlines, I experienced a troubling incident on my recent flight from Fort Lauderdale to Atlanta. During the flight, I was enjoying a snack when the flight attendants began selling beverages. Despite me having my water bottle, one of the attendants confronted me for not wearing my mask while I was eating. I tried to explain that I was just taking a sip of water, but they insisted on me putting on the mask. I questioned why they were selling drinks if passengers had to remove their masks to drink. A crew member later approached me aggressively, insinuating that I was breaking the rules. I pointed out the double standard of selling beverages and then penalizing passengers for removing masks to drink. This crew member reacted disrespectfully, threatening to involve the police. I intend to report this incident to the airline's management due to the discriminatory treatment I received. Passengers should not be made to feel like criminals for following conflicting instructions. I urge Spirit Airlines to address this issue promptly, reconsider selling food and drinks onboard if it compromises safety measures, and provide better training for handling passenger inquiries. As a businessman, I expect to be treated with respect and logical responses. An apology and a formal response to my complaint would be appreciated. Sincerely, F.L. [redacted]

Subject: Complaint about Treatment on Spirit Airlines Flight I am a frequent traveler and often use this airline. Today, during my flight from Fort Lauderdale to Atlanta on flight number NK1232, I experienced an incident with the flight attendants. While they were selling beverages, I remembered I had my water bottle and took a sip. The flight attendant accused me of not wearing my mask with my mouth full, indicating I was drinking water. Despite this, I was told to wear my mask leaving me feeling discriminated against and unfairly treated. I believe the crew's behavior was illogical and discriminatory towards me. I hope appropriate actions will be taken, and selling beverages on flights should not lead to passengers removing their masks. Crew members should be trained to respond logically and politely to passengers' inquiries. As a businessman, I do not deserve to be treated as a criminal. I expect an apology and a response to my complaint. Thank you, F.L.

My flight from Orlando to Costa Rica on February 06 arrived at Orlando from Hartford at 8:55 am. The connecting flight to Costa Rica was scheduled to board at 8:45 am and depart at 9:30 am. Navigating the large Orlando airport with trams to distant gates can be challenging if you are not familiar with it. Despite my efforts, the departure gate (gate 32) was on the opposite side of the airport with no staff to guide me. Unfortunately, I missed my connecting flight and had to stay overnight. Since Spirit didn't have a morning flight, I had to choose Jet Blue at a higher cost. I spent the night at the Hyatt, the sole hotel in the airport with expensive rates. This unexpected change forced me to forfeit one night's rent with Vbro, resulting in over $1,[redacted].00 in additional expenses for my trip.

My connecting flight #NK1309 from Orlando to Costa Rica (Confirmation DJ8ZVN) on February 6 was missed due to a short layover time provided by Spirit Airlines. Despite landing at 8:55 am on Spirit Fl#NK116 at gate 24 in Orlando, my next flight #NK1309 was departing from gate 32 at 9:30 am. Unfortunately, the gates were far apart with trams needed to reach them, which was not clearly indicated on the ticket. The connecting window between 9:00 am when I left the first flight and the 9:15 am closed door for the next one was insufficient. With no other flights available that day, I had to stay at the Hyatt, the only in-airport hotel, at a high cost. The following day, I had to book a more expensive Jet Blue flight as Spirit was fully booked. I am seeking compensation for the additional expenses incurred, including the hotel, Jet Blue flight, and Vbro rental.

I made reservations and paid for two elderly ladies to travel to Dallas on April 5th. Unfortunately, one of them has fallen ill and cannot fly, as advised by her doctor. Being in need of medical attention, they have to cancel the trip, as they are moving to be closer to family. The younger sister, aged 80, is the one who cannot go, and the other sister, aged 91, does not wish to travel alone. I am a friend who cares for them and makes their arrangements. I appreciate the assistance the airline has provided with special requests in the past and will reach out again in the future for their travel needs. The confirmation number for their flight is NJBRSQ, and the booking number is [redacted]3. Thank you for your understanding. Nancy Adamson

I encountered several issues while trying to check in for my flight. Firstly, I was unable to obtain my boarding pass as the website repeatedly displayed an error message. Secondly, the system prompted me to select a seat, yet the plane appeared fully booked, making it impossible to choose one. Additionally, I mistakenly selected and paid for a carry-on bag instead of a checked bag, but I am unable to amend this selection. The airline suggested that the flight might be full and sought volunteers to change flights with incentives, yet when I attempted to view alternative flights on April 5th, they were all listed as unavailable. Furthermore, the website lacks guidance on signing up to become a Spirit member, only providing information for members to log in. Despite being assured that I would receive an email regarding these issues, none have arrived. Lastly, after a lengthy wait time, a Spirit representative initially appeared to assist but placed me on hold again after acknowledging my concerns, extending my total hold time to nearly an hour.

I recently flew on flight [redacted] from Orlando to Miami originating from Houston. Unfortunately, the flight was canceled in Orlando, leading me to rent a car to reach my destination. Regrettably, my baggage did not make it to me. It's been 5 days, and I am still without my belongings. Despite multiple attempts to contact your company via phone and in person at the Miami International Airport office, no information about my luggage is available. This has been a frustrating and inconvenient experience. As an individual living with Parkinson's disease, this situation has added unnecessary stress. I urge prompt action to locate my missing luggage and am hopeful for some form of compensation from your company.