Spirit Air Customer Service Issues

I noticed that the contact information on my flight confirmation email is incorrect. The address listed belongs to the credit card holder, not me. My correct address should be [redacted] Holy Cross Pl, Kenner, LA [redacted], which matches my Driver's License. My email address ([redacted]) and telephone number ([redacted]) are correct. I want to ensure there are no issues during check-in or with my flight. The flight details are departing on 11/21/20 at 9:15 am, Flight #[redacted] from MSY (New Orleans, LA). Thank you for your assistance.

While going through the Security checkpoint, a 22 caliber bullet was found in my backpack without my knowledge. Despite intense searching, the security personnel could not locate it and had to run it through the x-ray machine multiple times. After finally finding the bullet, I missed my flight and was marked as a "no-show" by the airline. I now need a refund as my accompanying person also cannot make the trip. I encountered unhelpful behavior from your supervisors, specifically one named Lulu, who was dismissive and claimed to be the highest authority on duty. I was unable to escalate the issue due to my phone dying. I hope to resolve this matter promptly. Thank you, Chris.

I was at the airport and got stopped at security because they found a bullet in my backpack. They searched multiple times but couldn't find it. This caused me to miss my flight. When I went to Spirit Airlines to rebook, they tried to charge me for being a no-show when I was there. The customer service was rude, and I couldn't talk to a manager. Now I'm out of money and cannot afford another ticket to fly back, even though I already have two tickets.

On Monday, November 23, I had a scheduled flight from Cancun to Las Vegas with a layover in Houston. Unfortunately, the CUN-IAH segment left 1:15 hours late due to a delay in Cancun. Despite arriving at the IAH airport with ample layover time, I was not allowed to board my Las Vegas flight as Spirit Airlines had rebooked me without my consent. They sold my upgraded seat (2D), causing me significant inconvenience. Despite explaining my urgent need to return home due to my work as a doctor, the staff was unsympathetic and directed me to contact Spirit directly for assistance. I managed to secure a later flight with a different airline and reached home on time. I am requesting a full refund for the affected segment, including the upgraded seat and carry-on fees. My Record Locator is BDF2HZ. Thank you. - William G.

I flew from Pittsburgh to Cancun yesterday. Our Pittsburgh flight was delayed because of mechanical and weather problems. We missed our connection but caught the next flight. Sadly, our luggage didn't arrive. We're at our son's wedding without our belongings. Spirit said it would be at the resort by this afternoon, but it hasn't arrived yet. We're stranded with no shopping options! Please assist. Report # CUNNK[redacted]2. - Michele, [redacted]

I was assured a complete refund that has not been processed. I feel very frustrated. I am requesting to speak with a senior supervisor who can make decisions regarding my situation. After being on hold for 20 minutes, I was redirected to a survey instead of reaching a supervisor. I urgently need a callback as I have already reached out via email and phone multiple times. - S. Henley

I have been attempting to reschedule my flight for several days now due to travel restrictions. My original flight was scheduled for December 13, [redacted], but I need to change it to sometime between March 16, [redacted], and March 20, [redacted], because of the outbreak situation. After failed attempts to contact customer service, I tried to change it online through agent Ana Mateo [redacted], who informed me of an additional charge of $94.80. I have encountered difficulties reaching a resolution as I was passed around to multiple agents without a solution, facing language barriers as well. Many others seem to be experiencing similar issues and are struggling to find a resolution. At this point, I am considering reaching out to corporate headquarters, the BBB, or my government office for assistance. I was not given the option to accept the new dates and additional charges, and I am seeking guidance on how to proceed.

Tomorrow, I have a flight from Houston to El Salvador with a layover in FLL. I paid for one checked bag days ago from Houston to El Salvador. I had some issues during check-in this morning but managed to get my boarding pass. I now need to add one more checked bag, but I can't find the option on the website or app. Could someone tell me the cost of a second checked bag if I pay for it at the airport? Thanks.

On September 19, [redacted], I booked a flight from ACY to RSW and selected seats 3D & 3E. Recently, I received an email asking me to pick seats again and was charged extra despite already paying $72 for the seats initially. I am confused as to why I lost my original seats, had to rebook, and was charged again. Could you please clarify this situation and inform me if I will be refunded for the duplicate seat charges? Thank you.

My name is Juan Mendoza. I would like to request a refund for a reservation made under my brother's name, Julio Antonio Mendoza. I accidentally booked two reservations in my brother's name for the same day and time to fly, which I just realized when attempting to make payment at the bank. They informed me that I was charged twice. Due to my current health issues, I am not able to work, so it would be greatly appreciated if the refund process could be expedited. Thank you for your understanding.

Good afternoon, on August 22nd, I purchased a ticket to travel from Michigan to San Pedro Sula in Honduras on September 16th. Unfortunately, due to the COVID-19 situation, I couldn't make the trip as planned. I requested a credit to travel in December, but the airport remains closed due to the damage caused by hurricanes ETA and IOTA, with no reopening date yet. I kindly ask for your assistance in processing a refund for the ticket since I was unable to travel. There have been flight cancellations again due to the increasing virus cases. Confirmation code: DIWRNK Under the name of K. Velez.

Hello, my name is Bianca and my confirmation number is #ZKUGQX. I am contacting you regarding a recent roundtrip flight I took with Spirit from DTW to ATL on 12/18/20. Despite my carry-on suitcase meeting the size and weight requirements, I was charged $50 by a seemingly rude agent at the counter. Despite fitting my bag easily in the overhead bin, I felt compelled to pay to avoid missing my flight. Furthermore, I paid an additional $40 for pre-check-in to prevent any airport issues in ATL. On my return flight, multiple agents and flight attendants confirmed I should not have been charged. I was even refunded the $40 in ATL. I am yet to receive the $50 refund and would appreciate confirmation on that, along with a request for a $50 refund for the initial flight. I feel I was overcharged by $90 in total and would like that amount refunded. Thank you for your assistance.

I have been unable to reach a live person online. There was mass confusion at Hopkins Airport, causing me and several others to miss our flight due to the airport's disorganization. Despite being checked into my original flight, I have been unable to contact Spirit Airlines customer service for nearly 24 hours to rebook on the next flight. My son, Dominick Prevesk, was checked in but not boarded on the correct flight to Ft. Lauderdale, leading him to be left behind when the flight doors closed. I urgently need assistance in getting him on the 7:25 AM flight from Cleveland to Las Vegas, connecting to Oregon. Our confirmation number is GCW23M under John Correnti's booking. Please assist me.

I recently learned that Spirit Airlines may not be flying to Nicaragua. My upcoming flight on the 4th from Houston to Fort Lauderdale then to Managua is not showing up online. I am concerned about the status of my flight and would like to confirm if it's still scheduled. Additionally, I would like information on the entry protocols for Nicaragua. Do I need to provide a negative COVID test taken within 3 days of arrival, as Avianca requires? Thank you.

I received a notification about renewing my $9 Fare Club membership on 12/5/20. I attempted to cancel the membership following the provided steps, but the cancellation option was not available in my account settings. Upon contacting Customer Service, I was informed multiple times that I could not cancel as I was no longer part of the $9 Fare Club. I requested to be completely removed from the database since I am not flying anymore. Despite their assurances that no billing would occur, my credit card was charged yesterday. I consider this billing unacceptable and unprofessional. I made genuine efforts to avoid this charge. Please remove this charge promptly, or I will escalate this matter to the Better Business Bureau.

Hello, I made a booking to travel to Puerto Rico on January 21st. I paid using Uplift. I've been attempting to contact the vacations department for three days, making around 4 calls per day without success. I simply wish to postpone my trip or receive credit for a future date. Due to a household member being in contact with someone who tested positive for COVID, I am unable to travel. I am seeking a credit due to circumstances beyond my control. I have faced call drops, transfers, and long wait times with no resolution in sight. The 21st is quickly approaching, and without assistance, I risk losing my funds. I value the opportunity to travel and hope to find a solution without losing the money I have invested.

I have been struggling with a cocaine addiction for five years, and the impact it is having on my mental health is becoming unbearable. Recently, I have started to see dark spirits in my office at work, which is terrifying me. The visions have escalated to the point where I feel like I am being touched by unseen hands, hear voices, and see shadowy figures watching me. These experiences have left me feeling scared and overwhelmed, especially as I work night shifts in a remote location. I never expected to experience such frightening things, and I am at a loss for what to do. I am deeply concerned about the effect this is having on me and the strain it is putting on my family. Any guidance or advice would be greatly appreciated.

I had a flight scheduled with Spirit this morning to Fort Lauderdale, with connecting flights to Lima, Peru and Santiago, Chile. Unfortunately, I was denied boarding in Lima for the Chile flight, as I was told there were no flights to Chile from Lima. Despite having separate bookings, I was not allowed to fly to Fort Lauderdale to resolve the issue. Spirit staff mentioned I needed a face shield for the Fort Lauderdale flight, despite having a mask, negative Covid test, and health passport. While they wouldn't allow me to proceed without a shield, another passenger boarded without Covid results. Eventually, a staff member rescheduled my flight to Fort Lauderdale for the next day, though this caused me to incur extra expenses to reschedule my Lima to Santiago flight with Sky. I respectfully request reimbursement for the fees associated with rescheduling the Sky flight.

This morning's flight from LAX to MCI has been a nightmare for my girlfriend. She arrived at the airport at 9 am, only to be asked to step aside without any explanation. The flight departed without her, leaving her bewildered. Seven hours later, after a long wait, she was informed that there was nothing that could be done. This is unbelievable and unacceptable. Her ticket was purchased, and she even paid for an extra bag check, yet she was left without a seat. She urgently needs to be back for a church presentation tomorrow, but the airline's response has been extremely unprofessional. Despite being there on time with a ticket purchased weeks ago, she was given no valid reason for being bumped off the flight. It is frustrating that after 7 hours of waiting, they simply said there's nothing they can do. This lack of communication and service is outrageous. She should have been provided with accurate information promptly. It is essential for her to make it back in time for her important church event. The airline's handling of this situation is utterly wrong and has caused unnecessary stress. They need to take responsibility, put her on another flight at their own expense, and offer compensation for the inconvenience. This level of service is unsatisfactory and needs to be addressed immediately.

I booked a flight to Tampa, FL through Cheapo Air on Spirit Airlines. Due to the COVID-19 pandemic, my voucher was reissued in August [redacted], and I was given until 02/18/[redacted] to rebook. Cheapo Air informed me Spirit canceled my ticket and directed me to contact Spirit for a new 17-digit confirmation number to rebook online. My original voucher was for $[redacted]. I had also pre-paid for a big seat and checked bag for both legs of the journey from and to Boston Logan Airport. I am still awaiting the COVID-19 vaccine, causing delays. I'm a loyal Spirit Airlines traveler and appreciate your assistance with reissuing my round-trip ticket. Despite requesting cancellation before my March [redacted] flight, I only received rebooking information and the voucher in August [redacted].