Spirit Air Customer Service Issues

My boyfriend was at the Jon Wayne airport in California hours before his 11 a.m. flight. He wasn't allowed to board due to the lack of efficiency on Spirit Airlines' part. The line was outrageous. He's coming home for a funeral and has no resources in California. I paid $[redacted] for another flight at noon, but they claimed to have lost his confirmation when he tried to board. He spent the entire night in the airport and finally boarded a plane at 2 p.m. The experience was terrible. I received no help or compliance. I even had to send my card information by picture, which goes against your policy, just to get my boyfriend back home. I'm requesting a full refund and would like a call from a supervisor immediately. If not, I will contact corporate and the FAA.

I attempted to book a flight an hour ago and have spent the past hour trying to reach Spirit Airlines. I have been on hold, being told that I am first in the queue for an hour now. The problem arose when I was in the middle of entering payment information, and an error message prevented me from completing the booking process. Despite numerous attempts, I could not proceed to the next step. Upon refreshing the page, I noticed that the flight prices had more than doubled. I have been trying to contact the airline to inquire about this price increase, but to no avail. I am frustrated not only by the sudden price surge and loss of data but also by the extended wait time on the phone. I managed to take a screenshot of the last flight price, from Chicago O'Hare to San Francisco on August 28, which was $17, whereas it now shows around $30. I am still holding for a Spirit representative as the automated message keeps saying I am first in the queue. I hope my concerns are addressed promptly, and I kindly request that the original price of $17 be honored for my flight booking.

Hello, I am a frequent Spirit Airlines customer. Today, I had a flight from Ft. Lauderdale to Houston. During check-in, a pop-up asked if I would volunteer to change my flight for a future date. While trying to locate my flight barcode, I did not see it, so I attempted check-in two more times. After the third attempt, I was prompted to speak with a flight attendant. Upon reaching the counter, I was informed that the flight was 60% full and the gate closes 45 minutes before departure. To secure a seat on the next day's flight, I was charged $[redacted].00. I am inquiring about the possibility of a refund due to not being directed to see an attendant during my initial check-ins. An agent advised me to contact the help desk, mentioning they can verify how many times I attempted to check-in.

I bought a flight to Las Vegas, NV before Covid-19, departing on 4/16/[redacted] for our yearly girls' trip. In early March [redacted], I contacted customer service to cancel for a refund, but was informed I could only get a flight credit valid until April [redacted]. Neither the CSR nor I anticipated the severity of the pandemic then. Due to age and health concerns, my sister and I cannot travel. We are now asking for a full refund of $[redacted].04 for the flight, including seats and the government fee of $68.52. Our confirmation code is PGMZPD. We have explored different options and tried contacting your office multiple times. Today was the first time I received a possible solution. We hope for your understanding and request a review of our refund request. We appreciate your consideration during these difficult times. Thank you!

In June [redacted], I was charged $59.00 for what I thought was my annual renewal fee for the $9.00 club. The charge appeared on my Spirit card ending in [redacted], which I paid in July. However, my July statement shows the $59.00 charge and a corresponding credit. A representative informed me that the $59.00 was an introductory charge and the actual renewal fee is $69.95. I was never informed of this introductory amount. When I mentioned that I have been a member since [redacted], the representative transferred me to another agent who claimed I was never charged the $59.00. However, I have proof of payment in my statement. Today, Spirit Airlines attempted to charge $69.95 to a different credit card without my authorization. If $69.95 is the correct renewal fee and I have already paid $59.00, I request that they charge the $9.95 difference to my Spirit card. I have had to dispute this unauthorized charge with my other credit card company. Please provide an update on how this matter will be resolved.

I made a flight booking for 08/25/[redacted] from Orlando at 8:25pm. Despite living 2 hours away, I reached the airport around 7:45pm due to traffic and toll roads. Unfortunately, the lady at check-in informed me that I couldn't check in as the gates had closed 30 minutes prior to departure. I was shocked to hear that I couldn't even rebook for the next day without paying an extra $[redacted]. This ticket was crucial for me to visit my family and check on my mom. Despite multiple attempts to contact Spirit Airlines by phone and text, the disappointing customer service has left me feeling ripped off. If this issue isn't resolved, I'll have no choice but to report it as a fraudulent charge.

I have upcoming flights booked from Orlando, FL to Baltimore, MD on March 7, [redacted], and the return on March 9, [redacted]. Please note that flight times may change, and any updates will be emailed. Don't forget TSA Pre✓® and Known Traveler Number (KTN). Online check-in opens 24 hours before the flight. Remember to check your flight details on the day of travel. Allow 2 hours before domestic flights and 3 hours before international flights at the airport. For the passengers listed, no special assistance is needed. Bag and seat details are also provided. Contact information is available for Gustavo Garcia Da Rocha. The purchase price breakdown is Flight Price: $[redacted].48, Government's Cut: $[redacted].64, Total: $[redacted].12. Thank you for booking with Spirit.com.

I had a flight scheduled for August 30th at 3:30 pm from LAX to DTW. I had taken my medicine early to prepare for the flight, but it made me appear intoxicated because I hadn't eaten much that day. Consequently, the staff denied me boarding, assuming I was drunk. I had to book a flight with Delta for the following morning to return home. Although my husband was assured we would receive a refund, we have yet to see it. I've been attempting to contact someone to resolve this issue but keep getting redirected to non-working phone numbers. As a result, I ended up paying for two flights home, with the Delta flight costing $[redacted].00 more than my original Spirit Airlines flight. I'm Kristen Partin, and I kindly request a call to resolve this matter promptly. Thank you.

Subject: Request for Voucher Extension and Reservation Code Update I had to cancel my flight back in March due to the ongoing situation with the virus. I was given an extension on my voucher until 9-13-20. However, due to the continued impact of Covid-19, I am still unable to travel. I kindly request an extension on my voucher to use it until 12-31-20. I am hoping to be able to make my trip to Florida before the end of this year. Your understanding and assistance in processing this request are greatly appreciated. Best regards, JS Cell phone: [redacted] Email: [redacted]

My family and I departed from Atlanta to Houston on September 20, [redacted], on flight NK363 with a group of 13. The lady at the plane door treated us disrespectfully, which led to us missing our flight. Despite some chaos at the busy airport, she closed the door on three of our party members while they were standing at the door. She refused to let them board even after some back and forth. Although she let us off the plane, she wouldn't allow them to board. We overheard others complaining about her, and even the airport staff seemed to agree she was wrong. The experience cost us over $[redacted] and disrupted our family anniversary trip. While most Spirit representatives have been pleasant, this situation was unacceptable. I hope Spirit looks into this incident and addresses the lady's behavior accordingly.

I am disappointed to see the ticket prices increase by over $[redacted] in the middle of my booking process. I reached out to customer service for assistance, but unfortunately encountered unhelpful and rude service. I had already entered passenger information and selected carry-on bag options before this price hike occurred. I have even taken time off from work to book these tickets, and am now faced with the additional frustration of not being able to use my voucher credit before it expires. I have attached a screenshot showing the original prices I was about to book. I kindly request for the situation to be resolved promptly by either honoring the original booking prices or providing a refund to my credit card for the voucher credit. This issue is time-sensitive as I am unable to travel before the voucher expires.

I made an error when booking a flight for my three grandchildren from Atlanta, GA, on August 4, [redacted]. I mistakenly booked a flight with a layover. After contacting customer service, I was informed that I needed to re-book the entire flight to receive a refund. Despite re-booking, I only received a refund from Travel One for $62.00. I was told the remaining balance of $[redacted].10 would come from Spirit, but I have yet to receive it after over a month. My grandchildren have already traveled, and the refund is still pending. Spirit even sent me an itinerary cancellation showing the refund amount as $[redacted].10. I am disappointed by this situation and hope someone can clarify why the refund has not been issued. My confirmation code is ILCQGR. Your prompt assistance is appreciated so I can resolve this matter. Thank you.

Dear Concerned Party, I recently spoke with a representative who directed me to this page to appeal for a refund. While the representative mentioned only offering credit, I strongly prefer a full refund of $[redacted].56 credited back to the original payment card used. Unfortunately, my daughter, J. R., and son-in-law, E. R., are unable to attend my wedding celebration in Florida due to Covid-19 work restrictions. As I booked the reservation on their behalf, I kindly request a refund to the initial payment method. Your prompt assistance in resolving this matter is greatly appreciated. Thank you, A. B.

As long-time loyal customers of Spirit Airlines, my wife Elena and I have frequently chosen them for our travels from Puerto Rico to Florida. In August 18, [redacted], I reached out to Spirit Support to express our concerns. We had planned a trip to Orlando on September 9th (Confirmation Code NJQNWX), but due to the pandemic and a flight schedule change with a layover in Boston, we decided to cancel for the following reasons: 1. Being in the high-risk group over 70 years old with diabetes, we have been cautious, only leaving the house once a week with proper precautions. Even medical appointments were conducted virtually. 2. We found it unsafe to be in crowded airports and planes, especially with the added layover in Boston. Recent incidents at the San Juan airport further solidified our decision to minimize risks. Despite emailing both Spirit support contacts and following up, we received no response. We requested a flight cancellation, a mileage award credit, and a refund for taxes and baggage fees. After sending a final notice on October 2, [redacted], we expressed our intention to seek resolution through other channels if necessary. Dr. Raul Mendez

As longstanding Spirit Airlines customers, my wife Elena and I favor the airline for our Puerto Rico to Florida travels. Our upcoming Orlando trip was scheduled for September 9th (CONFIRMATION CODE NJQNWX) but fretting over pandemic risks and an unexpected layover in Boston, we chose to cancel for the following reasons: 1. Being over 70 with diabetes puts us at high risk. We've been cautious, only going out weekly with precautions. Medical appointments are via teleconferencing. 2. Airport crowds and enclosed flights are risky, especially with the added Boston layover. A recent incident at the San Juan airport further fueled our concerns. We informed Spirit Airlines via email on August 18, [redacted], subsequent reminders, and requests included: 1. Cancelling the flight with a 10,[redacted]-mile credit. 2. Refunding the $57.40 tax and baggage fees to our Spirit credit card through Bank of America. Despite previous positive experiences with Dedrie during the early pandemic phases, recent communications produced no replies regarding our refund requests. Following up on October 2, [redacted], we indicated our plans to escalate our grievances if left unresolved. Dr. Raul Mendez

I made a flight booking through Trip.com, but the flight schedule was changed significantly, making it impossible for me to accommodate it due to work constraints as a Metropolitan police officer. The booking was subsequently canceled, and a refund request was submitted to Spirit Airlines three weeks ago. I understand that your company is currently dealing with a higher volume of cancellations because of COVID-19. However, I urgently need to expedite this refund process to arrange alternative plans. It is crucial for me to see my father and for my daughter to have the opportunity to say goodbye to her grandfather before he passes away. Any assistance to speed up this process would be greatly appreciated. Delaying this further increases the cost and uncertainty of our travel plans. Thank you for your attention to this matter.

On June 4, [redacted], I booked a flight to Vegas for Sept 15-18 through Expedia. The confirmation number is x9ck4y from Spirit Airlines with an amount of $[redacted].36. Due to my mother's health issues, I had to cancel it, and I was given credit. I later booked a flight to Texas for August 5-12, but my cardiologist advised against flying due to my heart condition and COVID-19 concerns. I requested a refund, opened a case (cas[redacted]m6b122), and followed up multiple times without success. Despite submitting documentation from my cardiologist, I was only offered a credit of $[redacted].47, which I found unsatisfactory. Despite promises of escalation, I have yet to receive a monetary refund, and it is now October 27th. I remain disappointed and seek a resolution promptly.

I was recently charged twice for the same flight ticket using two different credit cards. I initially purchased the ticket and was informed that the confirmation number (UB8VPV) and ticket were not valid. Following this, I had to buy the ticket again (X86MTR) over the phone with a representative. I was assured I would not be charged for the first attempt due to it being invalid, but I was still charged. I request a refund for the first charge as the ticket I used and paid for was the second one (X86MTR) that was confirmed as valid.

I received a Reservation Credit from Spirit.com for a canceled flight on Jul 31, [redacted]. When trying to use the credit to purchase tickets on Oct 30, [redacted], the website initially recognized the code and deducted the amount from the total price. However, the payment did not go through, and I received a Pending Itinerary code CINCQK with the message "Your payment was not successfully processed." Upon attempting to use the code again, the Reservation Credit showed a zero value. As a result, I had to purchase the tickets at the full price of $1,[redacted].66. I am now seeking a refund of $[redacted].54.

Hello, my name is Alberto Colon. My reservation number is S7TMUR. First, my flights were changed and I wasn't assigned seats. I paid for seats on all my flights. Second, I was given a flight that arrives in Puerto Rico at 10:14 pm. I can't return so late because I have to work early on Wednesday morning. There is a flight that arrives in Puerto Rico around 6 pm, and I'm trying to change it but I can't. There's no issue with the flight to Cleveland, it's the return to P.R. Please correct the seats I already paid for. Thank you, Alberto.