Spirit Air Customer Service Issues

Subject: Refund Request Due to Medical Condition Dear Spirit Airlines, I am writing to request a refund for my flight to Cancun, Mexico, which I was unable to take due to a medical condition. My wife, Joan Race, and I were originally booked on Flight W8VFSL through JustFly. Unfortunately, I was diagnosed with pneumonia and advised against flying by my doctor. Upon contacting JustFly, they directed me to reach out to Spirit Airlines directly regarding a refund. My wife then spoke to Spirit Airlines at the airport, where they mentioned that a doctor's note would be required to process a refund for my ticket. I have attached the necessary documentation from my doctor. I kindly ask for your review of my situation and consideration for a full refund of $[redacted].44, the cost of my ticket. I would greatly appreciate it if you could acknowledge the receipt of this email. Thank you for your attention to this matter. Best regards, Paul Race [redacted] Bayside Dr Millsboro, DE [redacted]

Subject: Request for Refund due to Medical Condition Dear Spirit Airlines, I regret to inform you that I had to cancel my trip to Cancun, Mexico, with my wife, Joan Race, due to being diagnosed with pneumonia and being deemed unfit to fly by my doctor. After booking through JustFly, I was instructed by them to reach out to Spirit Airlines directly for a refund. My wife spoke to a representative at the airport and was informed that with a doctor's note, we could request a refund for my ticket. I can provide the necessary documentation. I kindly request a full refund of $[redacted].44 for the cost of my ticket. Thank you for understanding and reviewing my situation. Best Regards, Paul Race

I traveled frequently with Spirit with loved ones. Recently, I booked a family trip to Cancun, but due to COVID-19 and the Mexico border closure, we couldn't go. My reservation # is T79ZNR, totaling $3,[redacted].12 for four round-trip tickets. I was informed via email of a credit of $2,[redacted].20 valid until May 19, [redacted]. I see that Spirit grants a full credit valid for six months. For years, Spirit has been my top choice for travel. The trip was affected by COVID-19's global impact and the USA-Mexico border closure. I kindly request a full refund of $3,[redacted].12, considering the circumstances. I don't expect cancellation fees since the Mexican government ordered closures. Due to being laid off until July 10, [redacted], I can't settle the credit card charge. I've a 4-month-old daughter now, so no travel plans soon. Kindly make an exception and refund the total. I look forward to returning to Spirit once my financial situation improves.

Spirit Airlines canceled my confirmed and paid-for LAS-BWI flight. I purchased both the ticket for $81.39 and a seat upgrade for $78. I am requesting refunds, not credit. When I contacted Spirit, they were helpful. They offered me a $[redacted] credit for future travel within a year and a $50 bonus credit. Even though I didn't receive an email about the bonus credit, I noted the number provided by the agent. It's a decent resolution, but I'm surprised they didn't notify me when canceling the flight.

Hello, On March 01, [redacted], I booked a flight for Laurilyn Gelardi and Roxeann Trama, Reservation # J9Z5KY. The flight was from LaGuardia Airport to Myrtle Beach Airport. With the COVID-19 situation, I opted to drive back to New York to pick them up instead of taking the flight. On March 22, [redacted], I visited Myrtle Beach Airport to inquire about canceling the flight due to the pandemic. The only option provided was to extend the flight until September 22, [redacted]. However, given the impact of COVID-19 on their work and school schedules, both individuals are unable to use the extension. I kindly request assistance in canceling and refunding the flight if feasible. Thank you for your help.

Hello, my name is Lisa L. I need help with getting a refund for my cancelled flight due to COVID-19. My flight, with confirmation number WF3JYZ, was scheduled for March 17, but I had to cancel on March 16 following the travel ban. I was assured by your agent that I would receive a full refund since the cancellation was out of my control. After waiting patiently, I contacted your team on April 16 for an update, and was promised an expedited resolution. However, I have since received emails from 'Leon' only offering a flight voucher instead of the full refund I was promised. This is not what I was told initially, and I am not satisfied with the voucher offer. I would like the refund to be issued to my credit card as initially agreed. Thank you.

Due to the earthquakes in PR, our flight was canceled, and we received a credit. We rebooked for May 7-12, [redacted], but Spirit cancelled due to Covid-19. Our reservation number is JFWBVT, and they are offering a credit. I'm seeking a refund to my new card because my family is affected by Covid-19 and undergoing treatment, unable to travel. I encountered unhelpful customer service when explaining our situation. I paid for the flights and understand the circumstances but am requesting a full refund of $[redacted].96 to my Santander card ending in [redacted]. Unfortunately, I no longer have my previous card. Thank you.

My name is Flor Gonzalez. The reservation is under the name Teresa Rodriguez Vda de Gonzalez with the confirmation code LILCPK. I canceled on December 27, [redacted]. Spirit Airways informed me that they refunded the money to my bank account, but my bank has not received the refund. The travel agency CHEAPOIR, where the ticket was purchased, mentioned that Spirit Airways stated they would not deposit the refund to them. I contacted CHEAPOIR on Saturday, June 6, [redacted], and that was the information they provided me. Thank you.

To utilize your Reservation Credit, ensure you book your flight before the specified "Book by Date" provided below. Remember, the credit is only for the guests connected to this reservation and can be used for airfare, bags, seats, and vacation packages. Visit the link for details on redeeming your credit. We are excited to have you on board for your upcoming flight. Reservation Credit Details: Credit ID: QGDYYT Issued To: Angela Eberle Credit Amount: $[redacted].60 Book By Date: Sep 17, [redacted] Please note that Reservation Credits can be applied to new bookings and are valid for travel booked within [redacted] days of issue. Should you be unable to rebook due to COVID-19, and seek a full refund, please get in touch. Thank you for choosing Spirit Airlines.

My round trip flights from Ft. Lauderdale to NYC on April 27 and returning on April 29 were canceled. I had booked for 2 people. Confirmation code SHHI9N was for the April 27 flight to NYC, and IGJ9PQ was for the return to Ft. Lauderdale. After receiving notification about the flight cancellations due to Covid, I was informed that I would be credited, but I decided I would like a refund. I attempted to contact Spirit using the text message line provided but did not receive a satisfactory resolution. The amounts to be refunded are: SHHI9N - $[redacted].78 IGJ9PQ - $[redacted].80 I kindly request a prompt refund of my money.

I have been receiving repeated emails about flight changes but when I try to review them, I encounter an error message. When I spoke with a representative, they were difficult to understand and the call abruptly disconnected. Now I am on hold for a significant period. I am trying to confirm my flight details and understand why my full name was altered along with the flight time adjustment. I initially inquired via email due to booking conflicts, only to realize later that the flight time changed without any notification. I find the high fees for seat upgrades, especially for bigger seats due to my knee issues, excessive and unaffordable. Your prompt attention to this matter would be greatly appreciated. I have previously flown with Spirit without any problems. The flight in question is JG1H3Q.

I made a flight reservation on January 6, [redacted], through Expedia for a round trip from Tampa to Baltimore for $[redacted].00 departing on February 28, [redacted], and returning on March 2, [redacted] (confirmation#IDSFFJ). On January 7, [redacted], Spirit charged me an additional $[redacted].00, and on January 29, [redacted], they billed me another $[redacted].00 without explanation. I find this unauthorized billing by Spirit upsetting, especially since I settled the payment with Expedia on the booking day. I fell ill and missed the flight. In April, I sent Spirit my bank statement and medical documents but have not received a response, which is frustrating. I am eager for a prompt resolution. Thank you, B.W.

I have a confirmation code, SK91MH, for a flight booked for Aundrea Gates, a 12-year-old minor. The booking was done by phone with a spirit agent on March 28, [redacted], as minors cannot be booked online. This has been our practice since Aundrea turned five, and we are familiar with the process. Unfortunately, there was a misunderstanding during check-in this morning, leading to a $[redacted] fee, which I believe was an error on Spirit's part. I had to pay the fee to ensure Aundrea could board the flight, which was unexpected and puts a strain on my limited income. I would like a refund for this charge. I also had to cancel a return flight for Aundrea on August 10, which incurred a $47.39 fee. I only received a partial credit for this cancellation and would prefer a full refund to be applied back to the credit card. I hope to avoid such situations in the future as it was distressing for all involved. Thank you, Debra Shields.

I've been trying to log into my Spirit account. I've attempted several times to reset my password using my email and my Spirit number, as well as the code generator. I've entered the code correctly multiple times but it keeps telling me it's invalid. I've already made a booking and have credits I want to use, along with not being able to access the $9 Fare Club. I've tried calling customer service but haven't been able to speak to a human, only an automated text system. I'm extremely frustrated.

My travel plans to Orlando on April 26th with my wife had to be cancelled due to the Covid-19 situation and our confirmation code was EDLQKJ. I reached out to Spirit and they offered to extend our tickets until the end of [redacted] or possibly for 6 months (I'm uncertain about the exact duration). Unfortunately, my wife, who is battling stage 4 cancer, cannot travel until there is a Covid-19 vaccine, and it's uncertain when that will be available. I believe you may have documentation on file regarding my wife's health as evidence. I am kindly requesting a refund of $[redacted].58 since the current circumstances caused by the pandemic are beyond our control, impacting my wife's well-being. Spirit is our preferred airline, and I hope for understanding from your company regarding my situation. Thank you, Len Y.

I've been trying to reach Spirit Airlines customer service for three days without success. The one time I got through after a 3-hour wait, the call was abruptly disconnected. The phone reception seems to be consistently poor, whether dialing from a cell or landline. I also tried texting and messaging on Facebook, but none of the channels could assist with a simple flight cancellation due to a modification issue on their website. Waiting on hold for an hour is unacceptable. Compared to other major US airlines, the wait times are excessive, suggesting they may be understaffed or poorly trained. My modified ticket didn't even include my departure city, Seattle, compounding the errors. After demanding compensation for their mistakes, I finally received a promise of vouchers via email, only to be told later that none were available. After persistent effort, they agreed to credit my flights and provide $[redacted] in vouchers. The communication and service from Spirit Airlines have been truly abysmal throughout this experience.

I made a flight booking with Spirit Airlines for August 27th, but they canceled it on July 9th due to the pandemic. I opted for a refund, followed the instructions to text them at [redacted], and spoke to customer service who wrongly stated I had canceled the flight. After providing proof of Spirit's cancellation email, I was still not helped. Later, I was asked to choose between refund or reservation credit multiple times, despite my preference for a refund. I haven't been able to confirm my refund status. As per the US Department of Transportation, I should receive a refund within 7 days for a canceled flight by the airline. I hope to receive clarification and assurance from Spirit Airlines regarding my refund request rather than reservation credit.

On Monday, July 14, [redacted], I flew back on a Spirit Airlines flight (Flight MY836F) from Atlanta to Tampa. I ordered a Tito's and Tonic cocktail, but when checking my credit card app, I noticed I was charged $18 for the drink. While I understand Spirit is a budget airline, charging $18 for a $1.00 drink seems excessive as the standard rate is around $8. Moreover, if the airline struggles with employees delivering safety messages clearly, it would be beneficial to have a pre-recorded message played on each flight. It's important for passengers to feel confident in the safety procedures. There was chaos during deplaning due to the lack of a procedure in place. Additionally, Flight Attendants should wear their masks properly, covering their faces and not just their chins. Thank you, Mary A

I have talked to several representatives regarding my experience with Spirit Airlines. My flight, NK630 from Chicago to NYC, was delayed to 3:21 due to rain. Despite being early and checking my bags in before 2:00, I was told I had missed the flight at 2:45. This caused a lot of frustration as I needed to be in NYC for work the next morning, and the representatives were not helpful except offering a new flight through Orlando the next day. Dealing with personal tragedies recently made this situation even more challenging for me. After a difficult time at the airport, I called Spirit's support number and, despite some initial trouble, I finally spoke to an incredibly kind and supportive woman who helped me through it all. While my overall experience with Spirit was not positive, this one representative really turned it around for me. I am requesting a full refund or airline credit for the inconvenience.

My name is Dorothy Page, and I am reaching out regarding my recent travel experience departing from LAX to Houston on July 16, [redacted]. Despite requesting wheelchair assistance, I did not receive it during boarding or upon arrival in Houston. I had to walk to the aircraft without any help. Upon reaching Houston, I was once again left unassisted on the plane after everyone else had left. I had to wait for the cleaning crew to finish their work before being instructed to walk to the lobby to wait for wheelchair assistance. This experience was very distressing for me, as I have had multiple surgeries and health issues that necessitate assistance. I am disappointed that the service I requested was not provided as expected, leaving me feeling let down by the lack of adequate assistance.