Snapchat Customer Service Issues

I recently updated my password and email for my Snapchat account, but unfortunately, I am unable to recall the details due to not feeling well that day. Subsequently, I logged out of my account, and now I am facing difficulty logging back in. While the email or mobile number recovery options are available, I cannot utilize the email because I do not remember it, and the associated mobile number is no longer in my possession. It has been nearly a day without access to my account, and I am reaching out for assistance. If possible, please provide guidance on how I can reset my password through an email sent to my friend's email address "[redacted]" as I am eager to regain access to my account promptly. Thank you for your attention to this matter, and I look forward to resolving this issue with your help.

Hello, good afternoon. I am reaching out to Snapchat because I have lost my beloved pet, my track-star runner hamster named Bubbas. She used to be featured in my Snapchat stories, and all the snaps I took of her were saved in my memories. I have been using my Snapchat account (Ayee_pham) for nearly 3 years until one day I was unexpectedly logged out and forgot my password. I recently created a new account (Daisey.ghoul) where I have some of her videos and pictures in my memories, but not as many as I had on my old account (Ayee_pham). I am hoping Snapchat can assist me in retrieving my old account so I can access more memories of her, as she was very important to me. I authorize Snapchat to review some of my pictures in my memories to confirm that Ayee_pham was indeed my old account. Please get in touch with me at your earliest convenience; I miss her dearly and look forward to reliving the memories of my first day with my dear Bubbas. Thank you for your attention to this matter.

I recently engaged in a conversation through text with an individual regarding a date. During our conversation, there was mention of sending a nude photo. I promptly inquired about their age to ensure compliance with the law. To my concern, the person stated they were 14 years old. I clearly expressed my refusal to receive nude images and specifically requested clothed photos only. Despite my clear stance, the individual disregarded my request and sent a nude photo. Taking immediate action, I reported the incident to Snapchat, blocked the account, and seek to provide further details for clarity. I want to ensure that my actions were in accordance with legal requirements and prevent any potential legal implications. Thank you for your attention to this matter. Looking forward to your response. Best, Zakary Smith (username: zakary1217)

I engaged in a conversation with someone regarding a date, and they mentioned sending nude photos. Concerned about the legal implications, I asked for their age. They admitted to being 14, and I explicitly stated I did not want to receive any nude images, only clothed selfies. Despite my request, they still sent them. To avoid any legal issues with child pornography, I reached out to Snapchat. I appreciate your attention to this matter and look forward to your response. Best, Zakary Smith Username: zakary1217

Dear Snapchat Support Team, I am extremely upset that my account has been permanently locked. Despite being warned not to utilize third-party applications, I unintentionally did so. I have since removed the jailbreak from my iPhone and deleted all tweaks in an effort to comply. It is possible that a disabled tweak on my iPhone led to this issue without my knowledge. Losing access to my account means losing valuable information and connections with family and friends worldwide. I deeply regret my actions and ensure this will not recur. My memories contain significant content that I am unable to retrieve. I kindly request your assistance in resolving this matter. Please contact me at your earliest convenience. Thank you for your attention.

Dear Team, I'm reaching out to address an issue we've encountered with a Snapchat account created by one of our students at the Academy. The account has been used to distribute harmful content, including messages, photos of staff, and unpleasant snaps among students. Since we have no control over this external account not linked to our network or firewall, we kindly request your assistance in resolving this matter. The username in question is “magnusexposedxo.” We urge you to remove this account and, if feasible, provide any details on the creator's identity. Additionally, we seek your support in preventing any future accounts misusing our school’s name. Thank you.

I lost my phone two months ago, and I'm unable to login to my Snapchat due to the two-factor authentication sending a code to my lost phone. I've been searching for ways to contact Snapchat support and decided to email for help instead of creating a new account. My username is el_swag01, old phone number [redacted], and email linked to the account is [redacted] My password is Swag_Master01. I hope you can assist me in recovering my account since I have important messages pending. Thank you for your help.

I am worried about the security of my Snapchat account. Recently, an old friend I hadn't spoken to in years caused drama by hacking into accounts of my friends, including @saraaawagleyyy and @its_marbob. The hacker threatened to target me next. Despite having verified accounts and strong passwords, they were able to access them. While one friend managed to recover her account, another wasn't as fortunate. Feeling scared, I realized I needed to take action to protect my account. I hope that you can provide assistance in safeguarding our accounts from this hacker. My Snapchat username is @kblossser, and my email is [redacted]

My friend and I lost our [redacted]-day streak. We were each other’s first streak when everyone else had caught onto the whole ‘streaks’ idea. Since then, we've never failed to snap each other until now. We always snapped each other at the same time every night, and we did the same last night. However, the streak was suddenly gone without a timer or any notification. We are both very upset about this issue and have decided to contact you in the hopes of recovering the hard work we put into maintaining that streak. Usernames: AbbyFord22 and NoraJensen10 Phone: [redacted]

Hello, I am a dedicated Snapchat user, relying on it for communication and storing cherished memories. Recently, my account, jami00, was compromised by someone from TEXAS, changing my passcode. As a resident of ILLINOIS, I was alarmed by this unauthorized activity. Having used this account for over three years without issue, losing access has been distressing. My account holds valuable photos and connections that I must retrieve. Transitioning to a new account lacks the personal history and connections that are invaluable to me. I can provide proof of the hack, including the email with my username mentioned and my original passcode. Restoring my original account is crucial for recovering my meaningful data. Your prompt assistance in resolving this matter would be greatly appreciated.

Hello, I am dealing with an issue regarding an online acquaintance who has gained unauthorized access to my account. She has changed my password, email address, and possibly the phone number associated with the account. The original email was [redacted], now changed to [redacted], and the phone number should be either [redacted] (my number) or [redacted] (my mother's number). I can provide an email showing the unauthorized access from an iPhone 6s Plus at 20:54:34 with the following IP address: [redacted]:fea8:3c20:12ec:6ca8:7e93:b94c:[redacted]. I am concerned about the photos stored in the account, particularly those of my friends and family. I suspect she might try to extort money from me. I have already reported this to the police due to a previous incident with her asking for money. I would greatly appreciate any assistance in restoring my account by reverting the changes and providing a link to reset my password. Your help in resolving this matter is urgently needed and appreciated.

I recently encountered an issue with someone on Snapchat pretending to be a friend. They asked for my password, and unfortunately, I shared it with them (patrickstar9396). They provided a phone number and requested that I text them the verification code after disabling two-factor authentication. After following their instructions, I couldn't log back in. I'm devastated as I put a lot of effort into building my views and have many personal memories on that account. This situation has been distressing, and I feel the need to reach out to the authorities for assistance.

Hello Snapchat team, I am a user experiencing a problem with my account. Unfortunately, I couldn't find a contact number to reach out to you for assistance. My Snapchat account has been hacked in a clever but distressing way. Someone gained access to my account, changed the verified mobile number to [redacted], and locked me out. I received an email notification about the number change, but as I never verified my email, I can't reset my password that way. I have valuable memories on my account, including videos and pictures with my late brother that I only have on Snapchat. I'm desperate to regain access. Could someone please reach out to me at the email provided or on the number mentioned? My username is @Ari.banks14. Your help is greatly appreciated. Thank you.

I encountered an issue while trying to save my Snaps, and unfortunately, the app kept malfunctioning. I am disappointed because I lost some significant memories due to this problem. My saved Snaps were showing in my memories, but now they have vanished. Each time I attempted to access the app, it automatically ejected me out, making it impossible to manage my snaps. This unfortunate incident happened over the weekend, coinciding with a major event for me. I made sure my app was up-to-date and had saved the Snaps in memories, so it is puzzling why they disappeared. I am truly upset by this situation.

My friend's Snapchat account, with the username azreenaziz1998, was hacked approximately 3-4 weeks ago. The associated email, [redacted], was also compromised. The phone number linked to the account, [redacted]5, is no longer in use but remains accurate. We are actively working to reclaim the number. The hacker has been sharing my friend's personal photos via Snap stories from her memories folder, posing a significant threat. We fear the hacker may send inappropriate content under my friend's name. Despite over 15 reports, the account has not been taken down. Urgent action is crucial as this situation is escalating and could lead to severe consequences for my friend. Thank you.

I urgently require assistance with my Snapchat account. It contains all of my vital information. Recently, I fell victim to a hacker who tricked me into sending my verification code by providing a fake phone number. Following this, they demanded my Eyes Only code and now I'm unable to access my account as it has been locked. I'm feeling extremely anxious as all my data is on that account. Despite attempting to recover it using all available methods, I have been unsuccessful.

Last night, I was using my Snapchat as usual before going to bed. This morning, I found myself logged out of my account. I attempted to log back in but realized my password had been changed. When I clicked on "forgot password," the associated contact number had been altered, preventing me from receiving a new password via email or text message. I would appreciate it if the necessary steps could be taken to reset my password so I can regain access to my Snapchat account. The username of the hacked account is j_munck.

My username is Sara_parker02, and unfortunately, my boyfriend, bronco1cow, and I have lost the heart emoji after having it for a year. I noticed that the heart was lost after interacting with someone I have a streak with, but I only talked to them this morning around 8 a.m. Additionally, I noticed that my boyfriend is at the bottom of my friends list. I want to clarify that I mainly Snapchat my boyfriend throughout the day, and I only do streaks in the morning. Kindly return the heart emoji to us as we value it and believe it is a mistake that it was removed.

While sending out my streaks for the day, I noticed that the double heart with my girlfriend had disappeared. This was odd as she's the only one I frequently send more than one snap a day to. Initially, I thought maybe I sent more snaps to someone else and forgot. However, I then realized that my Snapchat best friends list was flipped around. The people I snapped the most were at the bottom, and those I snap the least were at the top. I have had the double heart with my girlfriend for 6 months now, and I really don't want to lose it. I would appreciate it if Snapchat could resolve this issue promptly. Please contact me at your earliest convenience.

While sending out my streaks, I noticed my double heart with my girlfriend had disappeared. It was odd since she's the only one I frequently snap more than once a day. I initially thought I may have sent snaps to someone else and forgotten, but then realized my Snapchat best friends list was inverted. Those I snap the most were now at the bottom, and those I snap the least were at the top. I've had the double heart with my girlfriend for months, and I don't want to lose it. I hope Snapchat can address this issue promptly.