Snapchat Customer Service Issues

To whom it may concern, I am writing to address an issue with the Snapchat account under the username emmaknipp2018. The user lang0lakes and I have maintained a 56-day streak, during which we have consistently been each other's number one best friend. However, the standard #1 Best Friends emoji (❤️) that we previously had disappeared this morning. Despite this, our friendship ranking has not changed, and we are eagerly anticipating reaching the #1 Best Friends for two months milestone in 11 days. I would greatly appreciate it if this issue could be rectified, as these emojis hold significant meaning for me in showcasing the level of trust and commitment between myself and the other user. Thank you for your attention to this matter. Sincerely, Emma K.

Hello, I am Jessica Payne, an Assistant Prosecutor in Barry County. Currently, I am scheduled for a seven-day trial starting on June 11th. The case involves multiple counts of criminal sexual conduct, specifically a father accused of assaulting his daughter. We are eagerly awaiting potential evidence from Snapchat to strengthen our case. Despite multiple inquiries from my Detective, we have not received any feedback. Unless I receive confirmation about the availability of data, I may have to request an adjournment, which would be very difficult for the victim involved. Our request numbers are #[redacted]1 and #[redacted]9. I kindly ask for an update on this matter. Thank you, Jessica Payne Assistant Prosecutor Barry County

Today, while using Snapchat, I came across a disturbing "dead celeb game" that trivializes the lives of deceased celebrities. I find it appalling that such a game could be presented as entertainment. It's crucial to understand that this kind of content is not appropriate and can deeply hurt those who knew and loved the individuals being depicted. It is essential for Snapchat to acknowledge this mistake and issue a public apology. To put things into perspective, imagine how you would feel if your own family members were turned into a game for others to mock and guess about. As a user of Snapchat, I urge the platform to take responsibility for promoting such distasteful content. I hope that Snapchat addresses this issue promptly and respectfully. Thank you. Best regards, P. F.

Hello, I believe my Snapchat account has been compromised as I am unable to access it. Despite trying to reset the password, I have not been successful. I suspect it has been hacked because when I added my main username from a different account, the compromised account added me back. I am concerned about the security of my personal information, photos, and friends. I would appreciate it if the account 'sophpartridge' could be deleted to prevent further access by the hacker. I am willing to provide past password details to verify my identity since I am completely locked out of the account. This issue might also have affected my Facebook and Apple ID accounts. Your assistance in deleting the compromised account would be greatly appreciated. Thank you.

I have experienced repeated issues with hackers in the past. As a precaution, I did not use a personal email and my phone number is deactivated due to limited service where I live. Recently, someone gained unauthorized access to my account. I changed the password, but when I try to log in, it says it's incorrect. I'm unsure if I mistyped it on my phone, but I'm unable to access my account. Snapchat is my main source of joy during a difficult time, and despite reaching out to the support team, I have not received a response. I understand the website mentions no solutions, but this is my final resort. I have been trying to regain access for three consecutive days without sleep, but have been unsuccessful. Please, if there is any way to assist, I am sincerely pleading for help.

I'm curious to know if there's a method to recover lost photos from Snapchat. Recently, a close friend and I took a trip to Maine where I captured numerous wonderful photos of us using Snapchat. Regrettably, my phone ended up in the water as I disembarked from a boat. I lost those photos since they didn't transfer to the new phone and were possibly not backed up due to their recent nature. Tragically, my friend passed away in a car accident soon after. As she usually took the pictures, most of my reminiscences are either lost in the water or due to the expiration of my Verizon cloud. I cherish the idea of retrieving those Snapchat photos as they represent precious memories of our time together. The thought of having more visual reminders of our friendship brings me comfort, especially considering the few outdated pictures I have from our youth.

Hello, my name is Lily and my Snapchat username is law00. I had a [redacted]-day snap streak with another user named MasonRubio. I understand how snap streaks work - we exchanged snaps within 24 hours. However, I woke up to find the streak gone. MasonRubio snapped me before bed, and I replied. It seems like the snap I sent may have glitched, as sometimes they don't open. I'm confused and upset. Please fix the issue that caused the streak to vanish. I've been a loyal Snapchat user since the app's launch and I know this wasn't due to our actions. Your help in restoring the streak would be greatly appreciated.

Lately, I've been experiencing issues with my Snapchat where I keep getting logged out without any action from my end. Upon trying to log back in, I received a notification that my account has been locked. I attempted to unlock it, but was met with an error message saying it couldn't process my request. I'm unsure if this means my account is permanently locked or if it's a temporary glitch. I'm eager to regain access to my account quickly.

Hello Snap Support, I understand my mistake of not noting down the code. I lost access to my account today after logging out to lend my phone to a friend. I changed my phone number recently on Sunday and faced a similar issue, but obtained a recovery code beforehand. I assumed my phone would be a recognized device for my account, yet it wasn't. Now, I require a new recovery code. My account, demani052000, holds many years of memories, crucial contacts, and chats. I plea for your assistance in regaining access. My account's associated email is [redacted], and I know the password. Thank you for your help.

I'm experiencing trouble with my Snapchat app recently. On Tuesday, May 28, [redacted], in the evening, when I opened the app and checked my chats list, it showed only one recent notification instead of my friends' list. After attempting to refresh it, the app crashed and kept returning me to the home screen. Despite reinstalling the app after a couple of failed attempts, the issue persisted. I resorted to using another phone to maintain my streaks and share content. On Friday, June 1, [redacted], I reattempted to download the app. It completed on June 2, [redacted], around 12 am. Upon logging in, the app showed my recent notifications but then crashed again shortly after I tried to refresh it. The app consistently crashed even after restarting my phone, and I noticed it was overheating during use.

I recently bought a pre-owned iPhone 6s from Sprint approximately a month ago. The device presented numerous issues, prompting me to return it for a refund. During my ownership of the phone, I accessed all my social media platforms. Prior to returning the phone, I completely wiped it. I then proceeded to acquire an iPhone 6. However, when I attempted to log into Snapchat, I encountered a message about suspicious activity. To verify my identity, Snapchat requested an old phone number and email address, which are no longer valid. I created this Snapchat account back in 2[redacted] during high school, and I'm unable to recollect the specific email addresses used at that time. Although I remember my login details, I am unable to verify my account due to the outdated contact information. I have friends on the platform who can vouch for me, and I am willing to provide further proof of my identity.

Hello, I am in the process of obtaining a Snapchat sticker for an event tomorrow in Kirkland, WA, from 4:00pm to 10:00pm PDT. I am encountering an issue where I am being prompted to "Please upload a filter with a transparent background." Despite utilizing a blank template provided by your company, incorporating text, and adding a transparent image from the internet, the submission is not being accepted. I have also attempted with a different template from your company and from another website, all of which were in PNG format. This situation is perplexing as I have successfully created Snapchat filters in the past without this problem. I would greatly appreciate a prompt response as I require this filter for tomorrow. Despite this issue, I have typically had positive experiences with your company. Thank you for your assistance.

I accidentally set up a code on my Snapchat account and later changed my number, unaware that I would need the old phone number to regain access. Unfortunately, I've lost important pictures of my dog and friend on that account due to the change. I am seeking help to recover access and can provide the password along with details about the pictures in my memories as proof of identity. Despite trying for months, I haven't been able to get the necessary code from the person who now has my old number.

To Whom It May Concern, I recently encountered a problem trying to log back into my Snapchat account. Despite changing my password through the "forgot password" option, I still couldn't access my account. Since my phone number is not verified, I attempted to use my email but encountered an issue where it prompted me to create a new username as if I were setting up a new account. This led me to believe my email was never verified. My username is nchantew, and the email associated with the account, not yet verified, is [redacted] I would appreciate any assistance in regaining access to my account as I have important photos stored there. Thank you for your support. Nae Wood

I would like to inquire about the issue with my account. I am curious why my main account is facing difficulties while a new account I created today works without any problems. After sending a friend request from my new account to my main one, it confirmed the request was sent. However, when I attempt to log in to my main account again, it crashes. The user agreement mentions it could not refresh, and upon accepting it, the app crashes at the camera step every time. Despite following all the suggested steps on your support page, the issue persists. I kindly ask for assistance in resolving this matter and understanding what might be causing the problem.

I received an email asking me to confirm a $[redacted].99 order from Snapchat, but I did not make any purchases through the app. The Order ID provided is #945915ec-[redacted]-4a3a-947b-019eebc0f8c8. The email states that the order submission has been approved and prompts me to confirm payment through the Snapchat app. I am unsure about this order and would like it canceled with a refund if it exists. Can you assist me in verifying this order? Thank you. - Iliana H.

A fellow user and I were enjoying our status as #1 best friends on Snapchat with the red heart emoji for over 2 weeks. However, I recently noticed that the red heart had disappeared, and we were back to just smiley faces, indicating we were no longer #1 best friends. Surprisingly, today I saw that we both have the “two pink hearts” emoji, typically earned after being #1 best friends for over 2 months. This is confusing as neither of us have changed any settings and we only lost our #1 status a couple of weeks ago, not 2 months. Any insights into how this could have happened would be greatly appreciated. Thank you for your assistance, looking forward to your response.

Dear Snapchat, I am writing to inform you about an issue I am experiencing with my recent contacts list when sending a post. The list is consistently [redacted] people long. Unfortunately, there is no option to "show less" at the end of the list. Even after reinstalling the app on my Samsung Galaxy S6, the problem persists. Previous messages to your support team have not resolved this issue. I kindly request a fix for this bug as it has been ongoing for a few months now. It is quite frustrating to scroll through the entire list every time I need to send streaks or locate a specific contact to share a picture with. Sincerely, A Snapchat user

Dear Snapchat, I’m reaching out for assistance with a pressing issue. I’ve maintained a [redacted]-day streak with my deployed boyfriend, spanning nearly 3 years. To sustain this, I've diligently logged into his account daily. Recently, while on a cruise where I paid for premium social media access, I discovered the service was non-functional. Despite my efforts last night, I couldn’t send a snap to myself, as validated by my collection of videos and photos documenting my attempts. Preserving our streak holds sentimental value to me, and I implore you to restore it. The exact day count matters less to me than the tradition itself. Your support in resolving this matter would be greatly appreciated. Sincerely, Erika H.

My Snapchat account is locked permanently due to reported "spammy" behavior. I cannot recall sending any spam, and the issue arose after I logged out for my boyfriend to use the app and then attempted to log back in. This account holds precious memories and connections for me, especially from a recent trip to the Bahamas with my closest friends during senior year. I saved my story daily to remember the fun experiences. Not being able to access these memories is distressing. I kindly request assistance in unlocking my account as I believe this situation is undeserved. It would mean a lot to me to regain access and keep these important connections and memories intact.