Snapchat Customer Service Issues

Hello Snapchat team, this is Christian. I need your help with a serious issue involving threats from a user named @lulzekie. This person is blackmailing me and others, including my best friend, by threatening to expose us. We are concerned about our reputations and relationships being damaged, especially because we are athletes and could face consequences with our coaches if this situation escalates. I believe there may also be concerning content on this user's account. I am reaching out to request that Snapchat takes action and permanently bans this account for multiple instances of harassment. Thank you.

I am reaching out to address an issue we encountered with our Snapchat streaks. Both my girlfriend and I sent streaks yesterday, and this morning they were unexpectedly gone. The streak has been significant to us as it has been keeping track of the days we have been together since we started dating. We had achieved a [redacted]-day streak, and losing it was disheartening for us. Although it may seem trivial, these streaks hold sentimental value for us. We kindly request your assistance in restoring our streak. We have put effort into maintaining this streak, and we are certain that we sent the snaps. Despite past occurrences of similar issues not being resolved, we implore you to rectify this situation for us. Your help in reinstating our streak would mean the world to us.

Yesterday, on June 7th, a user named austin.fries1 encountered issues after updating Snapchat on his iPhone 7. The update caused glitches preventing him from signing in, resulting in the loss of streaks, particularly a streak with kaylee_sowle almost reaching [redacted] days. They are requesting help to restore their streak, currently at 98 or 97 days. Despite their efforts, they were unable to resolve the problem. Your assistance in restoring the streak would be greatly appreciated as they aim to reach [redacted] days soon. Thank you for your attention to this matter. Kaylee S.

I run a t-shirt business on Instagram and Snapchat. Unfortunately, there have been fake accounts impersonating me on Snapchat, leading customers to send money but not receive their orders. It has resulted in negative reviews and damage to my reputation. I am seeking help to differentiate my genuine account from the fraudulent ones to prevent further customer confusion and losses. Thank you, Tylor.

Unfortunately, my ex-boyfriend destroyed my old phone before I could update my Snapchat account with a new number. I didn't set up a recovery code beforehand because I was unaware of this feature. I have important photos and contacts on that account that I don't want to lose. Even the data backed up on the cloud got erased by him. Is there any way I can regain access to my account with just my email and password? Thank you.

My 14-year-old daughter, who tragically passed away in April [redacted], changed all her passwords before her death, and we're unable to access her account. We suspect someone, particularly a boy named Hunter Arceneaux who is under investigation, might have accessed it. I kindly request that you block his access. As her mother, Andrea Addison, I would like to retrieve her photos from her story line if possible. We are struggling to understand why she took this step, and any assistance in this matter would be greatly appreciated. Thank you, Andrea Addison.

Hello, my name is Amber, and I am experiencing some issues with Snapchat. I believe that my opinion matters, and it may not be the only one. I value having a balanced perspective, which is why I switched from Facebook to Snapchat looking for the full story. I think companies pay Snapchat to share their stories, but users like me should also have the right to contribute. Sometimes the stories start off informative but end up being biased. I use Snapchat to share my own story and appreciate the ability to control what I post. Constructive criticism is essential for improvement, and I hope Snapchat values user feedback over commercial interests. We users should have the freedom to share our opinions openly.

I recently logged out of my account as "theslumlordd" but am now struggling to log back in as I cannot recall my password. Unfortunately, my personal information was compromised earlier this month, resulting in the loss of access to all Gmail accounts and a change in phone number. I managed to update the password for my Snapchat account but now can't remember it due to the numerous password changes I've made recently. I'm unable to receive any text or call verification due to the changed number or access the recovery email account. Although I can provide the old number and email on file, I am unable to access them. This account is crucial as it is the primary means of contacting some of my friends. I kindly request assistance in recovering my password or setting up a new one. Thank you.

Dear Team Snapchat, I am feeling really upset that my account has been temporarily locked, and I am unsure why this happened. I was occupied all day and when I received a message from your platform, I got logged out before reading it. Unfortunately, I checked my email to find out more, but there was no notification explaining the situation. This is disheartening as I have never encountered issues with Snapchat before. All my cherished memories, including family photos, are stored there, making me anxious about losing them. It's especially frustrating as I haven't faced any problems with other apps, and Snapchat has always been my go-to for photos. I hope to resolve this soon as I value my account and its contents. Thank you for your assistance in understanding why my account was locked when I wasn't even actively using the app due to being busy.

There is a concerning video circulating on Snapchat involving my 13-year-old daughter. In the video, a girl named Brianna Dodson is seen trying to expose my daughter without her consent while she showers. The girl has claimed that her boyfriend hacked her phone and distributed the video, which has now reached boys in their class. We are considering legal action against both individuals. We are seeking assistance in tracing the video's source and distribution to address this issue promptly. We are willing to cooperate to stop the spread or involve the authorities if necessary. Thank you for your support. - Stephanie H. / Sidney K.'s parent

Hello Snapchat, I used an invalid email address when signing up with Snapchat a while back and never verified it. Recently, I accidentally deleted the Snapchat app and lost access to my account. I can't remember the password since I always stayed signed in. I didn’t set up a recovery mobile number, and the recovery email associated with the account is also invalid. I'd like to know how I can regain access. I can prove ownership through group chats and friends I have interacted with, even the most recent people I messaged. I haven't been active on Snapchat for about 4-5 days now. Please advise on how I can recover my account with valid information. Thank you for your assistance! Have a great day!

On June 8th, someone pretended to be my 13-year-old daughter on Snapchat. They messaged only my daughter's boyfriend and not her. This person, using the name AmandaDillPickle and username Sophia.tea98, has been reported and blocked. We suspect who it might be and now seek confirmation. Thank you.

Hi there, my name is Chelsea. I recently got a new phone and therefore have a new number. Unfortunately, I cannot log into my Snapchat because I forgot the email associated with the account and my password. I need help with both of these issues. I also need access to a picture of my dad who passed away. I appreciate your assistance, please don't ask too many questions. Thank you for your help. <3 Thank you.

I am reaching out to inquire about the inability to restore the snapstreak. The streak was intact until I updated the app on my phone, causing it to disappear without any prior notice or hourglass icon. I have submitted a request but have not received a response yet. It is perplexing how my longest streak could suddenly vanish due to a Snapchat update. I am aware that others have had their streaks reinstated, and I am hopeful for a resolution like them. My brother is upset about losing our streak for no apparent reason. Please inform me of the reason for its removal on 6/10/[redacted]. This is my third attempt to contact support, and I am optimistic about a prompt reply. Thank you in advance for your assistance, and I wish you a wonderful day! -AR

While recording a video on Snapchat, a strange image of a creepy dog appeared on the screen, looking like a sticker despite no intentional use. The dog's eyes were red, and it had a sinister grin. Prior to this, the video recording was experiencing lag. Attempts to screenshot the image were unsuccessful, and it vanished suddenly. Subsequent videos continued to lag, prompting the deletion of the app, yet the issue persisted. Concern arises about potential surveillance through Snapchat or the phone. Other apps are reportedly unaffected. Seeking assistance due to this unsettling experience, hoping for a solution to this distressing situation that may sound unbelievable, yet genuinely occurred.

Yesterday, my friend and I had a 30-day snap streak. I sent her a snap between 7-8 PM, and she replied around 11-12 AM. When I woke up, our streak had vanished after only 10 hours of no snaps exchanged. I found it unfair that the streak disappeared unexpectedly, especially since there was no timer emoji indicating its end when I checked at 3 AM. Please restore my 30-day streak. My Snapchat username is redmenace216. Thank you for your help.

Hello, I have used my Snapchat account for about a year, but it is still linked to my old email address and phone number. I've tried multiple times to update my account information with my new email and phone number but have been unsuccessful because I no longer have access to my original email account. Yesterday, I got a new phone and now I am locked out of my Snapchat account as I can't remember my password and no longer have access to my old email. Can you help me change the email address on my Snapchat account to my current one? My old email was [redacted] and the new one is [redacted] Thank you for any help you can provide.

I often struggle with forgetting my passwords, currently unable to access three accounts due to issues with two-step verification. Unfortunately, I had to create new accounts. One of them was linked to my old phone number: [redacted], which was accessed by someone who hacked into my social media accounts. It seems like he no longer has control, but I'm uncertain. My main problem now is after resetting my phone, I can't sign in to Snapchat despite knowing my password. The authentication app isn't working. Any help is greatly appreciated. My phone number for Snapchat is [redacted], and my email is [redacted]

While I'm asleep, I feel like someone is accessing my account and posting on my story. Strangely, I am not being logged out. The first instance was a screenshot of snap maps with words covering it, while the second time was a blurry picture with the words "R ex," "hey," and "chillin drc." I have a passcode on my phone, and no one else in my house could have done this. The concerning part is that I remain logged in, giving no indication of being hacked except for the posts on my story. This doesn't happen every night, but it does occur occasionally. I'm seeking advice on how to prevent this person from accessing my Snapchat account. If anyone has tips on resolving this, please share. Thank you.

I made the mistake of changing my iPhone 7 password in a rush and storing it on a photo on Snapchat in my memories. I assumed I could access it from another device, but that hasn't been the case. Despite being connected to Wi-Fi, the photo (with the password) doesn't appear on any other device. I believe it may be stored in my phone's app cache. Is there a way to retrieve this photo, either through software to access it from my locked phone or with your assistance? My iPhone contains a lot of important data that I'll have to erase if I can't recover the password. I'm really hoping for a solution. Thanks, Jason S.