Snapchat Customer Service Issues

For the past three days, I have been experiencing an issue with sound when recording videos on Snapchat. When I try to record, there is initially a static noise, followed by complete silence. I have already tried reinstalling the app multiple times, restarting my phone, toggling the mute button, adjusting Snapchat microphone settings, and even tested recording with my phone's camera (iPhone 5s) - which worked fine. Interestingly, when my friend used my Snapchat account on her phone, the sound worked perfectly. However, even after using her account on my phone, the issue persists. Despite reaching out to Snapchat support and following their advice, the problem remains unresolved. I would appreciate any assistance with resolving this matter.

I need help reaching out to Snapchat customer service. I'm dealing with a lost streak that I believe was mistakenly removed from my account. I had a significant streak that I value, and I'm willing to pay a fee through Apple Pay if necessary to have it restored. I suspect this issue arose following a recent update. I'm hopeful that Snapchat can easily resolve this matter and reinstate my streak.

Hello, my Snapchat account has been temporarily locked. I believe I know the reason. I unintentionally used a 3rd-party app on an older device as I couldn't access the app store. I downloaded what I thought was the regular Snapchat from the internet instead of the app store, not realizing it was an altered version. I have removed the 3rd-party app and still can't unlock my account. I am concerned about the duration of being locked out as I have many memories saved on my camera roll and important messages to check. Thank you.

I have forgotten my Snapchat account due to resetting my phone multiple times. My Snapchat username is "crankyfucker," and I have important memories stored in that account. Although I didn't engage much in streaks, I mostly used the app to take selfies. I am unable to recover it as I no longer have access to my Gmail account, which is "[redacted]" I cannot access the email because I forgot my password and recovery email. I realize now that I might have lied about my age when I created the Gmail account as I was young back then, which I now find amusing. Please assist me in recovering my account, thank you.

Subject: Urgent Help Needed for Hacked Snapchat Account Hello, I urgently need assistance as my Snapchat account "feardominic" has been hacked, and I am currently facing blackmail threats from the hacker. They are using my account to intimidate me and my friends, demanding a ransom to prevent them from posting private photos on my account. This situation is endangering my future and well-being. I no longer want the account back to avoid further exploitation. I have already reported the incident to the authorities, and I implore you to delete my Snapchat account immediately. As the hackers have compromised my linked email addresses, I am unable to access them. I am prepared to provide any necessary information to verify my ownership of the account. Your prompt assistance is crucial to prevent further harm to my life. Thank you, Dominic D.

This morning at 8 am, my account was hacked. I received a scam link on Facebook and used the same password for both accounts. Although they didn't change the password, they added an authentication app which locked me out. After contacting Snapchat Support, I followed a link to change my password, but despite changing it, I got an email saying it had been reset without my consent. They also removed my phone number and hacked my email, preventing me from receiving any recovery links. Now, I can't use the "I forgot my password" feature on Snapchat. My email [redacted] was compromised, so please contact me at [redacted] The Snapchat account Trinitygurl has been accessed by someone else, and I've been unable to regain control.

I need assistance recovering all messages between my Snapchat username idab662 and another user, tyanajasmine00. It's crucial to clear my name from false accusations by obtaining copies of our conversations on Snapchat. The information within these messages will prove my innocence. Urgently, I request the restoration of all our chat history. Please provide the messages via email or any suitable method. The email linked to my Snapchat is [redacted], and the phone number is [redacted]. My username on Snapchat is idab662. Thank you.

I would like to share a marketing idea with Snapchat. It could introduce an "ego boost" feature by offering special filters available for short periods during the day. For example, users online at 1:59 AM on March 14th (Pi Day) could access a "super pi" filter for just that minute. Similar filters could be available at times like 4:20 on 4/20 or 11:11 on November 11th. These exclusive filters could make users feel special and encourage them to engage more. While Snapchat already has limited-time filters, this concept adds an element of surprise and excitement based on the time of day. I believe this idea may have been considered before, but I wanted to show some user support for it!

I had a dispute with someone who accessed my Snapchat account and now it's saying it's deactivated. Despite not deleting it myself, it's showing as if my account doesn't exist. I've attempted to recover it without success. The deactivated account is under the username raerae.rider. I'm in the United States, specifically in Indiana. The phone associated with the account is an iPhone 7 Plus and the number is [redacted]. You can reach me at [redacted]

Hello Snapchat team, I am experiencing an issue where most of my streaks are not showing up on my phone. Despite sending snaps to everyone I have streaks with, the app is only displaying less than ten streaks out of my total of ***. Many of these streaks were over *** days, with almost all exceeding *** days. Losing these streaks has been a disappointment for me. I am hopeful that Snapchat will address this situation appropriately by restoring my streaks. Reinstating my streaks is the fair solution in my view. I have been diligent in sending snaps to all contacts marked with a dot next to their name. For instance, I would add a dot in front of "Snapchat" if we had a streak. Thank you for your attention to this matter.

Hello Snapchat team, I am experiencing issues with my phone not displaying most of my streaks. I diligently send snaps to all my friends to maintain our streaks, but now I see no timers for over ninety streaks, many of which were significant. I had multiple streaks exceeding two hundred days and nearly all were over a hundred. This sudden loss is very distressing for me. I believe it's crucial to rectify this situation promptly. Restoring my streaks would be the ideal resolution. Please consider revisiting my account to reinstate them. I mark my streaks with a "." next to usernames, such as ".snapchat" for Snapchat. My username is starry.fantasia. Your assistance in resolving this matter is greatly appreciated.

I have encountered ongoing hacking issues with my two Snapchat accounts which I have repeatedly deactivated. Despite changing passwords and email addresses, the accounts keep getting hacked, resulting in the 30-day deactivation period restarting. I am seeking assistance to permanently delete both accounts without having to wait for the 30-day period, as resetting it is not fixing the problem. I have reached out via email multiple times without a resolution. I am unsure if the accounts need to be reactivated for deletion or if they can be deleted while deactivated. I would appreciate prompt assistance to resolve this matter swiftly. Thank you for your help.

A contact on Snapchat approached me to post on my story for them in exchange for money. Initially trusting them, I agreed without realizing the consequences. Despite being out of touch for some time, I allowed them access to my account to upload content from their computer. As a precaution, I changed my password upon realizing their intentions, but they were quick to lock me out by altering my login details - password, phone number, and email address. I am distressed as my Snapchat history dates back many years, with an almost million-point score. The problematic email linked now is [redacted], which was forwarded to my original email account. Any assistance would be appreciated.

I recently updated my contact information, changing both my phone number and email address. Unfortunately, I am facing an issue as my email is still associated with my old phone number. Whenever I try to log in, it prompts me to fill in missing digits from my previous number in order to receive an account key. This has created a problem when I need to recover my Snapchat account, as it is linked to my old phone number. My Snapchat username is joshhough, and the email on the account is [redacted] The outdated phone number is [redacted]. I am seeking assistance in resetting my Snapchat password since I cannot access my email due to the outdated phone number. Your help in resolving this matter would be greatly appreciated. Thank you.

After deactivating my account, I decided to reactivate it, but I'm encountering issues logging back in. The message displayed says my account is in the process of deactivation and that I would be notified when it's successfully completed, but I never received such an email. I'm sure my email was verified as I've received communications before from Snapchat. It's been more than 24 hours, and I would like access to my old Snapchat memories. I created a new account with the same email out of frustration. Snapchat is crucial for communicating with my friends, and I miss using the app. I hope to get this resolved quickly.

Hello, I attempted to deactivate my account on the night of May 4, [redacted]. I have not received an email confirming the deactivation. It has been over 24 hours now, and I am unable to log in via the phone app or online. I keep receiving a message that my account is currently being deactivated, and I need to wait. My friends have deactivated and reactivated their accounts swiftly, unlike my experience. I have tried various troubleshooting steps, such as changing my password, logging in with just my username, using different internet connections, reinstalling the app, and more. Despite reaching out to Snapchat support multiple times, there has been no response. I urgently need to reactivate my account to save my data and maintain my Snapchat streaks. Please assist me in regaining access to my account promptly or confirm the deactivation so I can reactivate it myself. Thank you.

I need help accessing my friend's account on Snapchat to maintain his streaks. He asked me to log in for him as his phone is unavailable. However, when I tried logging in, a verification code was sent to his phone number, which I don't have access to. I am stuck because I cannot bypass this step and log in without the code. Any suggestions on how to access the account without triggering the verification process?

Hello! I'm Serenity. While using my account, I was suddenly shut off. When trying to log back in, it said my password was incorrect. I attempted to use my email, but it was linked to another account. The same situation happened with my iCloud being used on a different account. Although I tried to log in with @serenityscott99, it was connected to an old account. Since I don't have a phone number to verify, I couldn't proceed. As a result of being hacked, my password is now unknown. I kindly ask for assistance in resetting it to Serenityrose7, which was my previous password. Your help in resolving this issue is greatly appreciated. Thank you.

Hello Snapchat, I am Danielle Harris, a student at East Austin College Prep in Austin, Texas. I want to shed light on the tragic events that occurred in Austin two months ago. Package bombs were delivered, causing harm to several people, including our classmate Draylen Mason. Draylen was a victim of this horrific incident, and his passing has deeply impacted our community. In memory of Draylen, our school is organizing The Walk of Heroes on June 8th, [redacted], at Southwest Key Programs in Austin. We plan to unveil a mural of Draylen as part of our 'Fame of Heroes.' We are reaching out to request a free Snapchat Filter for the event to involve individuals unable to attend and to maintain a lasting tribute to Draylen at the location. Thank you for considering our request. Your prompt response would be greatly appreciated. Sincerely, Danielle Harris

Dear Snapchat, As members of the Human Relations Ambassadors club at North Torrance High School in California, we are passionate about promoting safety and making positive decisions. Our club, which is a chapter of SADD (Students Against Destructive Decisions), focuses on raising awareness about issues like distracted driving, which leads to 1.6 million car accidents in the US. We aim to educate our peers about the dangers of using Snapchat while driving, as it increases the risk of accidents significantly. We believe that by working together to discourage distracted driving, we can create a safer environment for everyone. We recently noticed a Snapchat filter related to our cause, and we would appreciate it if you could make it a permanent feature for our location. This way, we can continue to spread our message and promote responsible behavior among teens. Thank you for your consideration, and we hope to hear from you soon. - Erin & Sabrina