Snapchat Customer Service Issues

Hello. I am Joel Larsen. I noticed a strange issue with my phone's battery when using Snapchat. Despite having a high battery percentage, like 86%, after sending a video, it quickly drops to 1% or even shuts down if I send multiple snaps. When I charge it, the battery percentage shows around 70%. This only happens with Snapchat. Using the phone's camera app doesn't cause this issue. With other apps, the battery percentage drops normally, a few percent per hour. I tried deleting and reinstalling the Snapchat app, but it always restores the same way from "iCloud," leading to the same problem. I enjoy using Snapchat, so I would appreciate any help with this battery drain issue.

I was signed out of my account an hour ago. I know my old email address but it was deactivated. I know my current and previous phone number, but Snapchat tells me neither of them are correct. I have forgotten my password but remember all of my previous ones. I believe I added a 2 to the end of my old password but I can't recall. My Snapchat username is Emil-2JZ with a 30,[redacted]+ score and a streak of about [redacted] with Rhiannon. There are a few other streaks as well. I remember the previous passwords and even the "my eyes only" password, so I can prove the account is mine. Please assist me in resetting my password as I really want to retrieve my memories with significant sentimental value. Thank you.

I was promised $[redacted] by a friend (who turned out to be a hacker) to share it with friends, targeting broke college kids. Now, my account has been hacked, and the hacker is stealing from my friends. I created a new Snapchat account, contacted the hacker, and requested my account back. He asked for my "my eyes only" password, which I refuse to give. I need assistance in reclaiming my account with two years' worth of irreplaceable memories, photos, and videos. The hacked Snapchat account is: Adecarloxoxo. The hacker changed the email to: [redacted] and even posted from my memories. I'm fearful as the hacker is not kind. Please help me.

Having trouble creating an account on Snapchat. I downloaded the app from the Play Store, but keep getting an error message preventing me from signing up. The link provided with the error message didn't address the issue since I don't use any VPNs on my phone. Even after checking my phone settings, disabling Opera Max VPN, and ensuring everything is in order, the app still doesn't work. As someone with technical knowledge, I find it frustrating that Snapchat is giving me such problems. I expect a resolution within 24 hours; otherwise, I will share my experience on social media. Thank you.

Hello, my name is Nikhil and my Snapchat username is fateh_316. I encountered an issue this morning where a friend blocked me on the app. While I understand and accept being blocked, I am concerned that I have lost access to our past chats. I believe that despite the block being justified, it is unfair for the other person to have complete control over our previous conversations. These chats hold significance for me as they represent shared time and emotions. I have no intention of reinitiating contact with this individual, but I would appreciate the opportunity to preserve the memories we once had. Despite acknowledging my possible mistakes leading to the block, I request access to these conversations as they hold personal value to me. I trust you will address this matter and help me retrieve these chats.

Last week, our son had his phone taken by a classmate at school who then created a Snapchat account under his name. After discovering the situation through group notifications, we reported it to the school administrator. Two accounts were found, one created by the boy and another by his friend. We request all accounts created under our son's name, including any unknown ones, be deleted from your system. The first account username is Alongton81 with the password npas5757. We are waiting for the details of the second account from the boy who made it. If more information is needed, please let us know and keep us updated on the progress. Thank you for your assistance. Sincerely, Michael Longton

I forgot the password to my email linked to my Snapchat account. While trying to change the email in my account, I also forgot my Snapchat password, resulting in being locked out of my account. Unfortunately, I can't access the email or phone number associated with the account from middle school. I'm hoping to either reset the password or transfer my memories and 'My Eyes Only' snaps to a new Snapchat account. The chats are not as important to me as the memories I've collected over the past 3-4 years of using Snapchat. It would be devastating to lose them due to this password issue. If there is any solution to this problem, I would appreciate your assistance. Thank you.

Hello, I am looking to recover a conversation from Snapchat that took place on Saturday night. Unfortunately, the conversation has been deleted, and I urgently need access to it. During my shift on Saturday night, a coworker by the name of Veljohn engaged in inappropriate behavior, making sexually explicit comments towards me on Snapchat. Despite rejecting his advances and informing him of my relationship status, he persisted in his behavior. I made a formal complaint at my workplace regarding this issue, but they have requested concrete proof of the conversation. Can you please assist me in retrieving this crucial conversation? My Snapchat username is ollimaattafan3, and the coworker involved goes by the username veljohn. Your prompt help in this matter would be greatly appreciated. Thank you.

Hello, I am seeking assistance in retrieving a conversation from Snapchat that took place on Saturday night. Unfortunately, I no longer have access to the conversation, but it is crucial that I obtain it. During my shift at work, a coworker engaged in sexual harassment through Snapchat. This individual made inappropriate comments about my appearance and explicitly mentioned sexual intentions. Despite my rejection of these advances, he persisted. I removed him from my friends list without saving the conversation, not realizing that evidence would be necessary. I have reported the harassment at my workplace, but they require proof of the conversation. My Snapchat username is ollimaattafan3, and the coworker in question is identified as veljohn. I kindly request urgent assistance in retrieving this conversation.

This morning, I woke up to distressing messages from friends about inappropriate content on my social media that I did not post. My account shows activity from locations like Canada and Washington, but I reside in Scotland. I suspect my account has been hacked as I can't log in and my password and details were changed. I need assistance in securing my account and removing this unacceptable content, as well as preventing any further exploitation. Can someone help me address this concerning issue promptly?

I need assistance. My friend and I were drunk one night and created a Snapchat account for me. Although the app is installed on my phone and my account appears active, I'm unable to update my profile because I don't remember my email or password. The email address I use for all my social media accounts is not the one linked to this Snapchat account, making it impossible for me to reset the password. Additionally, attempting to create a new account with my preferred email results in a message stating that my phone number is already associated with an account. I'm currently at a standstill because I can access the existing account on my app but can't manage its settings or create a new account. I would appreciate any help with this issue.

I require assistance. A friend and I were intoxicated one evening and created a Snapchat account for me. Although the app is on my phone and shows my account as active, I am unable to update my profile because I do not remember my email or password. The only email address I use for all my social media accounts is not being recognized by the system. Consequently, I am unable to receive the password reset email. When attempting to create a new account with my preferred email, the system states my phone number is already in use, preventing me from creating a new account. I am in a frustrating situation where I can access the account on my app but have no control over its settings or the ability to update it or create a new account. I am seeking assistance to resolve this issue. Email: [redacted] Phone: [redacted]

I would like to continue communicating with a customer service representative. I have a concern regarding a friend whose country has been hacked. I am reaching out on their behalf as English is not their native language. The issue began about 2 months ago when her Snapchat account and primary email were hacked, leading to deactivation by the attacker. Recently, the account was reactivated, and the hacker is now sharing her old photos, including explicit ones, with her contacts. I understand the complexities of this situation due to the hacker's access to her primary email. Nevertheless, I believe there must be other ways to address this harassment by identifying sudden changes in login locations and devices beyond a certain point. I seek prompt assistance on the best course of action in handling this distressing matter. Thank you for your swift response.

I established a group on my previous account for my trucking company, where all my drivers share updates, images of their hauls, and jokes. After deactivating the old account due to unwanted connections, I forgot about the group. Now, with former drivers still included and only I able to make changes, I'm stuck since I can't recall the login details. Can someone guide me on accessing my old account to resolve this problem? Alternatively, is there a method to close the group so I can create a new one on my current account? Feeling overwhelmed and seeking a solution. Appreciate any help you can provide.

Hello, I am currently unable to access my long-standing Snapchat account. I can no longer retrieve my email password, and I now have a different phone number than when I originally set up the account. Recently, I have noticed that messages meant for me have been read, indicating that someone has breached my account's security. Despite my attempts, I am unable to regain access. I am deeply concerned about the infringement on my privacy, especially since the intruder has access to my cherished memories and personal messages. Could you please assist me in deactivating my account to prevent any further unauthorized access? This would prevent the hacker from having permanent control over my Snapchat account. I can provide an alternative email address for communication purposes. Thank you for your help.

Hello, I urgently require assistance. I have spent over 9 years studying in Canada, and I can verify this. After completing my studies, I returned to my home country, Saudi Arabia. The problem is my account is linked to my old Canadian phone number which I no longer possess, and I don't have the recovery code either. I have attempted to log in several times, but the verification code is sent to my old closed phone number, which I cannot access as I am not in Canada and do not intend to return. Even if I were to return, I can't retrieve the same number as I closed all my accounts before leaving. I need access to my account as it contains all my photos, videos, memories, and contacts that I can only reach through Snapchat. I previously emailed about this issue upon logging out of my account and was advised to create a new account. However, I was hoping to retain some memories and pictures that are irreplaceable. I am willing to take any necessary steps to recover these precious memories. I have created a new account with the same email, but I urgently require the photos and videos from my old account. These memories are of over 9 years with friends, and I am desperate to retrieve them. I have tried calling without success, and I am prepared to answer any questions to verify my identity. Thank you sincerely for your cooperation, and please revert to me promptly.

I need urgent assistance with my Snapchat account, aisling_cremin. It was deactivated by someone else, and I need access to it within 30 days to keep my streaks, especially a [redacted]-day streak with my boyfriend. The account shows it's in the process of deactivation with 9 hours left, but I haven't received the confirmation email yet. I understand I cannot change the password until it's deactivated. Please help me deactivate it immediately, so I can log in and reactivate it before losing my streaks. I've tried contacting Snapchat multiple times, but I'm really distressed about potentially losing my account and streaks. Your help is greatly appreciated.

I am upset and frustrated. My 17-year-old cousin can easily dress her Snapchat bitmoji with devil horns and tails, yet I cannot find any angelic options like wings, halos, or heavenly attire. As a woman of faith, I find this disparity insulting. In a country that prides itself on freedom of religion like America, why can people freely adorn their bitmojis with devilish accessories but not with symbols related to our Lord? The lack of angelic options, other than a simple message like "I'll pray for you," on the Bitmoji app we are required to download for editing is a significant problem. This issue needs addressing. I will continue praying for everyone, and I believe change is necessary. Thank you, and let us be prepared for Jesus' return.

Subject: Urgent Help Needed with Hacked Snapchat Account Hello, I need assistance as my Snapchat account was hacked recently. My friend asked to use my account temporarily, but it turned out to be a hacker impersonating them. After providing my login details, I lost access to my account. I reached out to Snapchat support online, but they indicated that the email linked to my account doesn't match the one I provided. I suspect the hacker altered my phone number and email associated with the account, and I have evidence that [redacted] is the correct email for the account @karaminaaa. I have attached screenshots of the email communication for reference. The hacker is now targeting my friends' accounts as well. Kindly address this situation promptly. Thank you, K.M.

I am having trouble accessing my account. I suspect it may have been compromised, as I posted a photo including my phone number and now my phone number has been changed. I am unable to log in with my password, and the email I'm supposed to receive to reset it isn't coming through. I can access the linked email account, but the password links are missing. I think there might be a typo in my email address. My phone number is [redacted], but I'm not certain if it was connected to the account. Account Information: Username: Laurenncamm Email: [redacted] Phone: [redacted] If possible, please send me a text with a link to reset my password. I'm worried about losing my streaks, as trivial as that may seem.