Snapchat Customer Service Issues

Good morning, I've been experiencing issues with my Snapchat recently. Initially, I wasn't receiving notifications even though the notification setting was on. This affected my communication with others as I was unaware of incoming messages. Two days ago, I unexpectedly lost all my streaks. I reached out to support to recover some streaks but couldn't retrieve all of them. I believe these problems are due to glitches in Snapchat. It's frustrating to lose streaks, especially when I actively engage by sending pictures daily. I hope to get assistance with resolving these issues. Thank you for your help.

Hello, my name is Chloe S., and I noticed that my account, username Chloesquires216, was deleted today around 3:00 pm. My account was hacked, and someone posted inappropriate content without my knowledge. I kindly request for my account to be reinstated as it holds precious memories of my family and friends over the past 2 years. I have been a Snapchat user for over 6 years and never encountered such an issue before. I am saddened by the loss of my streaks, especially one that was over [redacted] days long, and over [redacted] other streaks. Additionally, there are over [redacted] pictures in my memories that I value deeply. I never received an email notification prior to my account being deleted and have been trying to reach out to Snapchat support since the incident. I would greatly appreciate it if you could help me regain access to my Snapchat account. Thank you.

I recently got a new phone and have been unable to log into my account due to password issues. I don't have an email linked to my account, which is making it difficult to reset the password. Additionally, the phone number linked to my account is incorrect, and I have no way of accessing it. I have attempted to resolve this problem, but so far, nothing has worked. It's frustrating that I might have to create a new account simply because I changed phones, especially when Snapchat is not cooperating with password recovery. I have reached out to Snapchat for help, but have not received any response. It's disheartening to think that I may lose access to my account altogether if this issue cannot be resolved.

I wish to update my username on Snapchat, but I have many memories and streaks that I want to keep. It is frustrating that Snapchat doesn't offer this feature due to security reasons. Platforms like Twitter and Instagram allow username changes as long as it's not taken. I have been using my current username for about four years, and it's disappointing that Snapchat hasn't addressed this issue over the updates. I hope they consider implementing a feature to change usernames in the future. Thank you for your attention to this matter.

I'm concerned about the Snapchat memories I lost from September 16, [redacted], and September 17, [redacted]. These memories were crucial as they included photos and videos from my grandfather's last birthday party. Even though I had backed them up, they are now missing without any action on my part. This issue has happened before, and despite previous emails, I haven't received any solutions. I urgently need help in recovering these cherished memories.

I recently contacted Apple customer service and am looking to connect with a representative to explain my situation. My phone was stolen at a music festival, and the thief made $[redacted] in INTL calls to Florida Keys and Cuba. Although my Snapchat account remains accessible with no issues, another user, "mochedda420," appears under my name when friends search for me. I would like to address my safety concerns regarding my personal information being compromised. I am seeking information on the user to potentially take legal action or, at the very least, understand my options. I have a screenshot of this user's story if needed. Apple recommended reaching out to Snapchat for assistance in this matter. Please respond even if there are no further steps to take. You can reach me at [redacted] or 1 [redacted]. Thank you, Matt Epler.

Yesterday, around 12:30pm, I logged out of my Snapchat to access my boyfriend's account. When I tried to log back into my account, I realized I had changed the password and couldn't remember the new one. As my phone number is linked with my boyfriend's account, I can't reset my password that way. I've tried all my email addresses associated with my account but haven't had any luck. I'm wondering if there's a way to find out what email address my account is linked to, or if it's possible to log in with a previous password. I can verify that the account is mine with past passwords, the phone number it's linked to, and my recovery password. The photos in my memories are very important to me, so any help would be greatly appreciated.

I lost a streak with my boyfriend on Snapchat unexpectedly. We exchanged snaps, but the streak vanished when I checked in the morning. The streak was at [redacted]. We were both in a place with internet connectivity, so that wasn't the issue. I've reached out to Snapchat for help, but haven't received a response yet. Restoring this streak is crucial to us. Our usernames are frootytooty2019 and canto_rio. Thank you for your assistance in advance.

My college roommate and I have been dealing with harassment from a former friend at school for a few months now. Despite blocking him on Snapchat and his phone number, he persists through emails and in-person encounters. We have arranged to meet with our Dean and need to provide evidence of the harassment from text messages. While we have saved text messages, we require access to our saved Snapchat conversations, which might contain vital information. Although some messages remain saved on Snapchat, we are hesitant to unblock or re-add him for fear of further contact. It would be greatly appreciated if you could assist us by providing an email or document containing our saved messages on my account and my roommate's. (My account is jepwolf2, please get in touch via email with any concerns).

Hello, I am Sonya G. My son, Jordyn G., has a Snapchat account. Recently, he informed me that someone created a fake account using his name to ask girls in his school for inappropriate photos. However, Jordyn has not had his phone for a month due to his grades. I have had his phone during this time. The impostor knew Jordyn did not have his phone, which raised suspicions among the girls. They requested a photo to verify the account, and the person sent a picture of my son, indicating they know what he looks like. We have involved the school principal, but I am seeking advice on how to uncover the perpetrator behind this false account, especially since they misspelled Jordyn's name.

I recently lost a 75-day snap streak with my long-distance girlfriend because of a Snapchat glitch. This streak is essential to us as it helps us stay connected and motivated despite the distance. Even though we both sent Snaps, the streak vanished, and despite our efforts to contact Snapchat support, we received automated responses from someone named Theresa. She shows no empathy or willingness to help us reinstate the streak. Losing this streak was a blow as it symbolizes our commitment and strength in maintaining our relationship. We are not kids; we are 21, and this means a lot to us. We just want a real person to understand our situation and assist us in resolving this issue.

I am experiencing frustration right now and require urgent assistance. When attempting to change my password for my account under the username bennkinsella, I realized I had forgotten the old password since I rarely log out. Unfortunately, I never attached an email to the account and now only my inactive phone number, [redacted], could have been useful for this situation. However, the phone number is not currently functioning, making it impossible to receive calls or texts. It is crucial for me to regain access to my account as it is the only means to stay connected with others, especially to maintain my streaks. Please assist me in resetting my password so I can add an email address for future security measures. I possess all other details about my account except the password.

Hello Snapchat, I need assistance as I was unexpectedly logged out of my account while using the app. When trying to log back in, the app claims my password is incorrect. I might have forgotten it, but I am confident the password I entered is correct. I want to reset my password through email, but Snapchat wants to send a code to my old phone number which I no longer have access to. I also did not receive any email to reset the password. This is urgent as my account is crucial for my business. Can you please help me with this issue? Thank you, heena0xx (User ID)

This morning, I received a verification code for my Google account linked to Snapchat. Ignoring it initially, I later found myself unable to access my Snapchat account. Upon checking, I discovered that my Snapchat number and password had been changed. Despite receiving a warning email about a login attempt, my account was still hacked. I am deeply frustrated by this security flaw as I have cherished memories spanning four years on that account, including those of my niece. This issue also affected my sister last month, resulting in the loss of precious memories of her daughter. We both have the hacker's details, including the IP address and phone number used. It is distressing that Snapchat's security measures have not prevented these breaches. I sincerely hope my account can be recovered. Thank you, Grace S.

My phone broke, and I need to get a new one. Unfortunately, I can't log into my account because I'm unsure which email is associated with it. I have been trying with the email [redacted], but it seems the username is pelle_teg whereas I mistakenly entered pelle_tegsjo, an old account I rarely used. This is urgent as I don't want to lose my streaks on Snapchat, my main means of communication with friends. Please send me an email to reset the password for my correct account, pelle_teg, as the current one is not functioning. Thank you for your prompt assistance.

I recently replaced my broken phone and need help as I'm unable to access my account. The email address I used before is linked to the wrong account, which is causing issues with resetting the password for Pelle_teg. The email seems to be associated with an old, unused account belonging to someone named Pelle_tegsjo. My phone number is not linked correctly to my account as well. I am stuck and would appreciate any assistance you can provide to resolve this matter. If further details are needed, I can provide them; however, I am unable to recall the password or the correct email and phone number associated with the account.

This is my first time reaching out for assistance regarding my account. Recently, I had to replace my phone, which led to some complications with my emails. Currently, I am unable to log into my Snapchat despite attempting to reset my password through both my phone number and email without success. The account I am trying to access is "pelle_teg," but when attempting to reset, the system brings up my old email "pelle_tegsjo," which I rarely use. I urgently need help resolving this issue as I recently got a new phone and need access to my current account. Despite using my phone number, I am unable to regain access. Please reach out to me at [redacted], even though that email is causing issues. Your prompt assistance is greatly appreciated. Thank you.

I have been facing harassment from a Snapchat user with the username Chayton - bigdaddyc.0. I am worried about potential involvement in sex trafficking. As a professional model, I stay away from webcam or explicit content on Snapchat. After declining a paid webcam request, we discussed a possible in-person modeling shoot for artistic reasons. However, he has since turned aggressive, not agreeing to a meeting or shoot and threatening to misuse the boudoir photos I shared with him. Despite informing him about legal implications, he keeps harassing me daily. My main concern is the safety of other models and Snapchat users. I urge an investigation into his account and potential suspension to ensure everyone's safety. Harassment like this has made me avoid using Snapchat altogether, and I believe it's important to address this issue. Thank you.

Dear Customer Service, I am encountering an issue with changing my Snapchat username as it appears to be locked and unchangeable. My current username, @diehardkitten01, was created around 6 years ago during a period of immaturity. This username no longer aligns with my current character and has led to negative experiences including bullying. Consequently, I have refrained from sharing my Snapchat profile due to this username. I kindly request for your assistance in manually changing my username to @calimadeayo to better reflect my current online presence across various social media platforms. Your prompt attention to this matter would be greatly appreciated. Sincerely, Ayo

Hello Snapchat, I am in desperate need of assistance. I had over [redacted] cherished photos in my "Eyes Only" folder, and unfortunately, after changing my password, I have forgotten it. These photos are incredibly important to me as they document special moments with my girlfriend from the beginning of our relationship until recently. I am willing to provide any necessary proof through my Snapchat account or describe the contents of the folder. It would mean the world to me if you could assist in recovering these precious memories. Please reach out to me as soon as possible. My Snapchat username is "manmeet_sarai." Thank you for your help.