The following are issues that customers reported to GetHuman about Snapchat customer service, archive #21. It includes a selection of 20 issue(s) reported December 5, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I decided to take a break from social media for a few days and asked someone to maintain my Snapchat streaks for me. When I tried to change my password on the Snapchat website to something easier for them to use, the process seemed successful, but when I tried to log back in later, I couldn't access my account. I've had this account for years and all my photos are on there, so losing access to it has been very distressing. Despite the website indicating the password change was successful, I found myself locked out of my account. My username is montana_henry10. I hope that the issue can be resolved promptly so I can regain access to my account.
Reported by GetHuman1693392 on Wednesday, December 5, 2018 7:43 AM
Recently, my Snapchat account logged me out repeatedly, and I noticed someone was accessing my account without my consent. I received messages that seemed out of character, and when I questioned my cousin about one such interaction, I discovered that my account was hacked. The hacker tried to manipulate her into inappropriate behavior, making it clear that my account was compromised. This intrusion led to inappropriate messages being sent, screenshots of private conversations taken, and threats made to my friends. Despite changing my password, the hacker still gained access to my account and even my email, attempting to cover their tracks. Although I updated my passwords, I am concerned about the possibility of future breaches given the persistence of the hacker's attempts.
Reported by GetHuman-mollly on Friday, December 7, 2018 11:23 AM
I have encountered an issue with my Snapchat account under the name Thomas. Originally, my email was [redacted], but due to a hack, I transitioned to [redacted] Despite my attempts to update my email and phone number to [redacted]7, the hacker persistently reverts the email back to [redacted] I have repeatedly tried to deactivate the account to no avail. It appears the hacker, potentially someone I know, has taken control by changing the password, email recovery, and phone number, leaving me locked out. I urgently require assistance in shutting down the account.
Reported by GetHuman-dullrazo on Friday, December 7, 2018 6:56 PM
This is concerning. I was contacted by a Snapchat user (@huntah130) who requested pictures and claimed to be a girl. After my friend received explicit videos from them, including a screenshot of my picture, I realized they might be using me to obtain more images. My friend reported this behavior, but I am worried. Is there a way to have my photo removed from the user's phone? It's just a selfie, but I am uncomfortable with them having it. Additionally, the explicit content they possess also needs to be addressed. Thank you for your prompt response.
Reported by GetHuman1713047 on Friday, December 7, 2018 9:07 PM
Yesterday afternoon on 12-7-18, I encountered an issue with Snapchat. When I tried to log in, there were glitches and most of my streaks disappeared. After some time, it finally loaded but some streaks were still missing. Oddly enough, everything was fine that morning with all my streaks intact, and I was able to view snaps and send Snapbacks. The glitch disrupted my Snapchat experience as I lost some streaks. Fortunately, I managed to retain some streaks by sending snaps later in the night. I'm puzzled by what caused this sudden change. I've made sure to send my streaks daily, so I believe I didn't lose them. My Snapchat username is ashleesoftball.
Reported by GetHuman1720104 on Saturday, December 8, 2018 11:57 PM
I have downloaded the data for the account 'Roryneedalife'. I require the information stored since June up until now. I can provide the account login password and have access to the email associated with it, but prefer to be contacted at [redacted] I urgently need the data, particularly chat/snap records, search history, etc. Additionally, I would like a record of all account usernames associated with the phone number [redacted] that have been used to sign up for and removed, as it belongs to my daughter.
Reported by GetHuman1721404 on Sunday, December 9, 2018 6:51 AM
I created a new Snapchat account last December because I couldn't remember my old one. When I tried logging in, I mistakenly entered my email to verify, not realizing it was for the old account. I then tried to login to my new account but forgot the password. I attempted to reset it, but the system kept prompting me to use my old number, which is no longer active due to a new phone and SIM card. To make matters worse, my email is linked to the old account. I'm eager to regain access to my new account. Can someone assist me? My Snapchat username is xxcody.x, my top best friend is Olli, and my longest streak is with Char at over 50 days. My name is Cody Hughes. Your help is greatly appreciated.
Reported by GetHuman1726740 on Monday, December 10, 2018 10:50 AM
Hello, my name is Kamille Turner. I created the Snapchat account kndhg543 approximately 5 years ago when I was in 6th grade. This is my second email. I initially used Snapchat on my LG phone and later switched to an iPhone. The email associated with the account was [redacted], but it was deleted by Google. Unfortunately, I no longer remember the phone number linked to the account as I no longer use it. My name on the account is Kamille Turner, and I am located in America. The account has been compromised, and sensitive content, including nude pictures, has been shared without my consent. The hacker now has access to my private content, which is unacceptable. I have never shared my password, and I am at a loss on how to resolve this issue. Your assistance in recovering my account is greatly appreciated. Thank you.
Reported by GetHuman1726941 on Monday, December 10, 2018 12:36 PM
Hello, my name is Kamille Turner. I created the Snapchat account "kndhg***" approximately two years ago when I was in the eighth grade. This account is linked to my second email address. Initially, I used Snapchat on my LG phone and later switched to an iPhone. Unfortunately, my original email address associated with the account was deleted by Google. I am currently unable to recall the phone number I used with the account as I no longer have access to it. My account is under the name Kamille Turner, and I am located in America. The account has been compromised, and I suspect unauthorized individuals have accessed sensitive content, including private photos. This breach is concerning, and I seek assistance in regaining control of my account. Your support and guidance in resolving this issue would be greatly appreciated.
Reported by GetHuman1726941 on Monday, December 10, 2018 12:37 PM
My streak partner, JoIsis.xo, and I had a [redacted]-day streak that disappeared today. I have many streaks, so I know that if the hourglass icon appears, it means we didn't snap each other that day, but we did snap each other. I sent a snap of my workload from my job, and she responded with sticking out her tongue and laughing emojis. She is currently my yellow heart person on Snap as well, so we've been snapping to maintain that title. We were upset and confused when our snap streak vanished, especially since no hourglass icon appeared. We just woke up, and it was gone. Can anyone restore our streak? We'd greatly appreciate it.
Reported by GetHuman-kavoun on Tuesday, December 11, 2018 11:20 PM
I turned on my phone and opened Snapchat, but all the names appeared with missing letters and weird symbols. I attempted to close and reopen the app, but the issue worsened. I then deleted and re-downloaded the app, with no success. Logging out and back in, only a few letters were visible. I tried to log in blindly, but could not input my information as the login screen was unresponsive. I have been experiencing these problems all day without improvement.
I have images to share in a subsequent email. It seems like a possible hack, though I am uncertain. The problem seems isolated to my phone, as I can log in successfully on other devices.
Reported by GetHuman-bmweaver on Wednesday, December 12, 2018 4:14 AM
I'm facing a significant issue with my Snapchat accounts. I have two accounts, johnbui13 (main) and johnbui14 (secondary). Unfortunately, I can't recall the password for my secondary account, and the associated email information is outdated, making the recovery process challenging. Moreover, I never linked a phone number to that account. I've attempted to resolve this by accessing settings on my main account and providing the correct details, but the page fails to load, leaving me stuck on the login screen. I've heard that accessing the secondary account may help me retrieve a list of all my past friends, which is why I'm eager to recover it. Your assistance in this matter would be greatly appreciated as I'm currently at a loss on how to proceed.
Reported by GetHuman1749707 on Thursday, December 13, 2018 7:55 AM
I have been in touch with an old classmate on Snapchat, with the username sullilila520, but she suddenly stopped communicating. I tried reaching out through the app's support letters, but I may have selected the wrong option. It seems her Instagram is facing a similar issue with a private profile and no followers. I even checked with a spare account to verify.
I am wondering if her Snapchat account is active and if there is a way to reconnect with her, as we were classmates back in 8th grade. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-alieyub on Thursday, December 13, 2018 2:29 PM
I am experiencing trouble logging into my account on the phone. The username is @britheadlee, which I created in October [redacted]. Initially, the phone number linked to the account was ([redacted])-[redacted], with the email [redacted] In August [redacted], I changed my number to ([redacted])-[redacted]. Today, I was unexpectedly logged out and none of my known passwords are working. Due to previous issues with someone hacking into my accounts, this specific Snapchat account was meant to be private. Despite my attempts, I have not received assistance from Snapchat support to change my password. If I cannot regain access, I would like the account terminated. The lack of support from Snapchat is disheartening, and if this matter is not resolved promptly, I may consider not rejoining the platform. This situation has been unjust and distressing for me.
Reported by GetHuman1756208 on Friday, December 14, 2018 3:24 AM
I am reaching out about an issue I am facing with my Snapchat account.
Recently, my SIM card has stopped working and I have been out of signal for many hours, only being able to make emergency calls and not register to a network. I swapped the SIM card without much thought. However, when I tried to log into my Snapchat account, I realized I couldn't receive the verification code on my old number because I am using a new SIM card. I attempted to use my email for verification, but received an error saying it is invalid. I also noticed a mention of an alternative code for verification that I was unaware of. I am eager to regain access to my account as it holds many cherished memories, including saved chats and contacts. I have all the necessary information for the account, such as my email, password, contacts, and recent chats.
Reported by GetHuman-ondreest on Friday, December 14, 2018 9:37 PM
My friend and I have been unable to log into Snapchat for hours now. The issue arose when we logged out and tried to log back in. The error message reads, "could not connect- Please check your connection and try again." We have attempted various methods to resolve this to no avail. Visiting the Snapchat contact page and following the provided steps did not work. I have been locked out for at least 3 hours, and my friend for 7 hours. My Snapchat username is jamzubaka, while my friend's is certi_hv. I urgently need to contact my mum and this login problem is preventing me from doing so. I am unsure when this issue will be resolved, and any help would be greatly appreciated.
Reported by GetHuman-jamjamub on Saturday, December 15, 2018 5:42 PM
I recently encountered issues with my Snapchat account that was compromised by a hacked account "neesh.96". I unknowingly provided personal information like my phone number, email, and verification code under the guise of participating in a quiz, only to have my own account hacked. The hacker changed my email to "[redacted]" without my consent. Team Snapchat informed me of this change via email on my correct email address "[redacted]". Upon contacting the hacker through another account "serish1211" from my "serishwaseem12" account, I received threatening messages regarding personal pictures. I urge Snapchat to review messages between "serish1211" and "serishwaseem12" on 15/12/[redacted] to verify these claims. I am seeking assistance in reclaiming access to my Snapchat account and can provide any necessary information for verification purposes.
Reported by GetHuman-serishwa on Sunday, December 16, 2018 9:29 PM
My Snapchat account, thesouthwilrise, was recently hacked. The hacker changed the email, phone number, and password. If needed, the username is thesouthwilrise, the previous password was njrotc69. The recovery email was [redacted], and the email associated was [redacted] The hacker changed it to [redacted] I need help to regain access quickly to not lose my streaks. Please contact me promptly via my phone at [redacted]. Thank you for your assistance.
Reported by GetHuman-chasezac on Sunday, December 16, 2018 11:50 PM
Recently, my Snapchat account got logged out, which has happened before. However, this time, I can't log back in, and it's telling me that my email and phone number are invalid. I've used these contact details to reset my password in the past and they are verified on my account. I've been reaching out to Snapchat through emails, but I keep receiving the same unhelpful automated responses. Although they claim to have sent me an email, I have checked thoroughly and haven't received anything. I express this to them, but they only refer me back to their website for solutions that haven't worked for me. I simply want to reconnect with my friends and send them holiday wishes, especially those I can only contact through Snapchat. I don't want them to think I'm ignoring them or that something bad happened to me. I'm frustrated with the lack of progress, and I just want access to my Snapchat account restored.
Reported by GetHuman1792686 on Wednesday, December 19, 2018 4:19 PM
I am dealing with a cyber stalker situation. Despite blocking him, he has resorted to creating multiple fake Snapchat accounts to threaten and harass me, even suggesting he could hack my account. Feeling unsafe, I re-added his original account out of fear but he persists in sending me spam messages. I am at a loss for how to escape this ordeal. I am hesitant to involve the authorities, but it seems like my only option. It is distressing that Snapchat lacks direct customer support to address serious issues like mine. I desperately need assistance.
Reported by GetHuman1804796 on Friday, December 21, 2018 6:03 AM