Snapchat Customer Service Issues

I am reaching out for assistance related to an urgent matter concerning a user on Snapchat. Recently, a person using the name "Nuni M" with the username "nunim16" has been adding and messaging numerous individuals, including many of my peers. The content of these messages has been unsettling and inappropriate, particularly towards several girls. Despite claiming to be from California, where my peers and I are located in suburban Chicago, it appears he may have ties to our local community. Our school has taken notice of this issue, and there is speculation that this individual could be a student familiar with the area. Given the extensive information available to your platform, we kindly request your assistance in verifying the origin of this account, specifically whether it is truly based in California or potentially closer to Brookfield or Riverside, our school's vicinity. We recognize the limitations on disclosing such details but any help you could provide would be deeply appreciated as we address this concerning situation promptly. Thank you for your anticipated cooperation.

I have been using Snapchat for several months. Recently, I accidentally cleared data and got logged out, forgetting my password as well. Unfortunately, the number I used for verification has been stolen. I now have a new phone number and sim card. Is there a way for Snapchat to verify my identity through location? This has happened once before when I forgot my email. I have lost streaks and memories. Is there a way to retrieve my photos onto a new account or regain access to my old account with a new password?

I am experiencing difficulty logging into my Snapchat account. I have tried several times to reset my password to no avail. I have important memories saved on that account that I do not want to lose. I resorted to creating a new account, but I am eager to regain access to my original account under the username wawabibs, which I have held for 4-5 years without any login issues until recently. I wish to update the email associated with this account as I am unable to recall the old email used during the account creation process. I logged out a few days ago, which seems to have triggered this problem. I kindly request assistance in recovering my account. Thank you for your help. Kindly reply to my alternate email address: [redacted]

Hello, I recently updated my email address and phone number but have forgotten my Snapchat password. Unfortunately, I no longer have access to my old phone with the previous contact information. I kindly request a password reset to update my personal details for my Snapchat account @benconnell3. Additionally, I have been experiencing issues with my snaps turning black after the recent app update. The only solution I have found is to reinstall the app, but I am unable to do so without the password reset. Your assistance in resolving these matters would be greatly appreciated as a long-time user facing challenges. Thank you.

Hello, I'm Mario Mathews. I recently upgraded from an S7 to an S9 (Galaxy). I've always had access to my Snapchat account, but after switching phones, I can't log in. I don't remember my password, and when I try to reset it, it says my phone number is incorrect. I've had the same number for over 7 years. Even the email addresses I know are linked to my account are not working. When I try to create a new account using my usual username "Rio84," it says it's already taken, which is mine. I've reached out to Snapchat's help desk, but I'm only receiving automated responses. I just want access to my old account, not a new one. Can someone please assist me with this issue?

I am seeking assistance to address an issue with Snapchat's automated responses. Despite my multiple inquiries, the responses provided do not address my concern regarding the loss of my [redacted]-day Snapstreak. The streak ended due to the app crashing, which prevented me from maintaining the streak despite my efforts. I have reported this technical problem via the app's feedback feature. Given the significance of the streak lasting almost two years and the absence of previous issues, I am requesting for a one-time restoration of the streak. I appreciate your attention to this matter and hope to receive positive news soon. Original Response: --- Hello, I understand your frustration, but unfortunately, we are unable to restore your Snapstreak at this time. Snapstreaks can only be maintained by both users sending a Snap within 24 hours. Please note that certain types of content do not count towards Snapstreaks. Warm regards, Theresa

I recently had issues with my Snapchat account. I noticed strange logouts even after changing my password multiple times. Feeling uneasy, I deactivated my account three days ago. To ensure security, I asked friends to monitor the account for 30 days. However, today someone accessed the account, changing the name to Russian text. Now, I'm concerned as the deactivation process may have been compromised. Any assistance in shutting down the account would be greatly appreciated.

Hello, as a teacher, I recently noticed on a student's phone that a Snapchat group exists with my name, Ms. Bensen, and emojis such as 1 red mad face and 3 yellow mad faces. While this discovery made me laugh, I do not use Snapchat and am unsure how groups function on the platform. It seems that 7 of my students are part of this group created under my name, with a profile named "genson20" involved. I was unable to view the conversations in the group, raising my concern that unauthorized content may be shared under my name. I would appreciate assistance in understanding and potentially deleting this group. Any guidance on deleting the group, or if it requires action from the creator "genson20," would be helpful. I look forward to your response. Regards, Ms. Bensen.

Hello, I am a teacher and recently found my name, Ms. Bensen, along with emojis on a group snap on one of my student's phones. The emojis were amusing, but I'm unfamiliar with Snapchat and how group settings work. I noticed seven students under my name in the group, and there is a male face next to mine from a user "genson20" known as XX(baseball pic)GensonVeras(baseball pic) XX. I couldn't view the messages in the group, and I'm worried that "genson20" might be using my name to post things. Could you kindly assist me in understanding this situation? Additionally, I'm curious if it's possible to delete the group, or does the creator have to do it? Thank you. -Ms. Bensen ☺

Hello, I am a teacher who found my name, Ms. Bensen, on one of my student's phones in a group chat with emojis. I don't use Snapchat and not sure how group chats work. It seems some students are in a group under my name. One student involved is "genson**" known as XX(baseball pic)GensonVeras(baseball pic)XX. I couldn't see the messages sent in the group. My worry is that "genson**" created an account under my name and may be posting inappropriate content. Can you help me understand this situation? Can the group be deleted, or does the creator have to do it? Looking forward to your assistance. -Ms. Bensen

Hello, I understand that changing Snapchat usernames for security reasons may not be possible, but I am hoping to request a change for mine. My current username is ‘omg5050’ which, at my current stage of life, is embarrassing to share. I created this account when I was younger, unaware of the implications it would have later on. If it is possible to change my username, it would greatly facilitate my daily interactions. I acknowledge that this may appear trivial compared to larger global issues, but this change would truly mean a lot to me. Creating a new account would result in losing my snap-score, streaks, and require re-adding everyone. Therefore, if changing my username is feasible, kindly reach out to me for the new username I have in mind. Thank you, Ella.

Since October 29th, every time I try to open Snapchat, it immediately closes. Despite managing to send streaks after repeatedly reopening the app, I have had no luck. I've reached out to Snapchat through email six times, but it seems like they are not reading my messages or simply do not care. I have provided a lot of feedback as well. I've already tried clearing the cache, restarting my phone, updating the app, and temporarily uninstalling it. I can't permanently uninstall it because I have [redacted] unbacked snaps that I don't want to lose. I have numerous streaks over [redacted] days, but I can't access the app, leaving me unable to contact my friends or view people's stories. This situation has left me extremely stressed and frustrated.

Since October **th, every time I try to open Snapchat, it quickly closes. I still manage to send streaks but only after repeatedly reopening the app. Despite emailing Snapchat multiple times and providing feedback, I have not received a response. I've tried clearing the cache, restarting my phone, updating the app, and even temporarily uninstalling it. However, I can't uninstall it permanently because I have *** unbacked up snaps. I've lost * streaks over *** days due to this issue. It's causing me stress and frustration as I can't stay in touch with friends or view peoples' stories. I simply want Snapchat to address and resolve this crashing problem.

My boyfriend, H.S., believes his Snapchat has been compromised. We are concerned about our [redacted]+ day streak. When he attempted to log in using his username: hunter_shriner and password: angelhunter20 (all lowercase), he was unable to access his account. We are certain this login information is correct as we have used it before. If you could please assist us in resolving this issue before we lose our streak, we would be grateful. You can reach me at [redacted] or him at [redacted]. His email associated with the account is [redacted] Thank you for your help.

My sister somehow gained access to my Apple account, where I had stored my passwords in my notes. Recently, I found myself logged out of my Snapchat account, unable to reset my password as my associated email was deemed invalid. I suspect my sister may have changed the account information and deactivated it, confirmed by strange activity on my other social media accounts. I have managed to secure my other accounts but am unable to regain access to my Snapchat, which holds cherished memories. Any assistance in resolving this matter promptly would be greatly appreciated. Thank you.

I've been attempting to contact someone to send me a reset link for my Snapchat account that was hacked. The account under the username finenddbambi was compromised, and the hacker used the IP address (73.[redacted].79.47) to log in at 5:27:08 am EST. Unfortunately, they changed the password and the recovery email to [redacted], which is incorrect. The correct email linked to the account is [redacted] I received a reset link, but upon clicking it, I got an error saying it was no longer valid. I've been trying to resolve this issue since 6:30 am and it's now 3:52 pm. Can someone assist me in regaining access to my account?

I received a message from GetHuman regarding my account recovery on Snapchat. Although the original email and phone number associated with my account are correct, someone hacked into my account and changed the details. The correct and original email for my account "finenddbambi" is [redacted], and the correct phone number is [redacted]. When I attempted to reset my password through the link provided by Snapchat, I received an error stating that the link was no longer valid. I kindly request Snapchat to send me a new password reset link to my correct original email address listed above in order to regain access to my account.

I recently received a message from GetHuman regarding my account on Snapchat. The original email and phone number linked to my account are correct: [redacted] and [redacted]. Unfortunately, someone hacked into my account and changed the email and phone number associated with it. When I tried to use the password reset link sent by Snapchat, it was no longer valid. I am requesting for Snapchat to send a new password reset link to my original email ([redacted]) so that I can regain access to my account.

I have been trying to contact someone to receive a reset link to regain access to my Snapchat account that was hacked. The username of my account is finenddbambi. The hacker's IP address is 73.[redacted].79.47, and they logged in at 5:27:08 am EST. The password and email were changed to [redacted], although the correct email address is [redacted] Despite receiving a reset link, it showed an error message indicating it was no longer valid after clicking on it. I have been attempting to reach Snapchat support since 6:30 this morning and it is now 3:52 pm. Could you assist me in recovering my account?

I encountered an issue logging into my Snapchat account on my new phone. It's asking for a code sent to my old phone number, which I no longer have access to. I believe Snapchat should offer an alternative verification method like sending the code via email, as not everyone has their original phone with them. Perhaps this option could be added in the app settings for clarity. I hope this can be addressed for future users. Thank you.