Snapchat Customer Service Issues

My 13-year-old daughter has been targeted for grooming by an 18-year-old male who convinced her to share explicit images and engage in self-harm. The police have been involved, and the male was briefly detained before allegedly tampering with my daughter's snapchat account to delete all messages exchanged. Now, the authorities have escalated the case to the CID, seeking to recover the deleted conversations. I'm reaching out in a plea for assistance to retrieve this crucial information before it's lost due to snapchat's data retention limits. The snapchat usernames involved are grlauren3321 and jirving419, with conversations initiated on July 1st. Your support in this matter would be greatly appreciated. I possess a crime reference number for further clarification.

Hello, I am Allison, and I use the username ducklings_rock. Recently, my friends and I had a disagreement, leading to one individual using inappropriate language towards one of my friends. The situation escalated when the same person's mother made hurtful remarks about me during a video call. As a result, I anticipate having to speak with the principal on Monday. I am seeking assistance in obtaining the videos of these incidents, as the other party has a tendency to twist the narrative to paint me in a negative light. The video was sent from the child's account with the username cupkakez6. I would greatly appreciate it if you could review the video and provide me with a copy. Thank you for your help.

Hello Snapchat Support, I'm reaching out regarding my snapstreak issue with my girlfriend. My Snapchat username is jevinrudredat10 and my account email is [redacted] The snapstreak is with the user eva-grace2003. Even though I send streaks every night before bed and every morning when I wake up, the snapstreak was lost unexpectedly. I didn't notice any timer running out. This problem occurred this morning when I sent streaks. I would appreciate it if you could assist in restoring my snapstreak with her. Thank you for your help. Best, Jevin Rudredat

After deciding to test Snapchat on a spare phone, it caused my main phone to log out unexpectedly. Subsequent attempts to reaccess the app on my main phone have been unsuccessful for four days. When trying to log in, the loading screen with the gray bar and spinning circle appears indefinitely. If the screen locks or switches to another app, it reverts back to the initial login or sign-up page. Despite reinstalling Snapchat, the issue persists. Seeking assistance to resolve this login problem.

I need help with my streaks. My friend Willet King and I have lost our streaks together. We were snapping back and forth, and everything seemed fine. But the next morning, our streak was gone, and the hourglass icon didn't appear. The app was glitchy, and I couldn't even take a picture. I tried on my mom's phone, and the issue was the same. Snapchat is part of my daily routine, but I've stopped using it now because of this problem. I deleted the app, thinking it was the worst after this incident. Please, help me get my streaks back with Willet King so I can enjoy Snapchat again. My username is adamstar04. It seems like my Snapchat might be hacked. Please fix this streak issue.

I need help with my streaks. My friend, WilletK, and I lost our streaks due to network issues. We both snapped each other, thinking it was fine, but the next morning, it was gone without the ⌛️ icon showing up. The app was glitchy and I couldn't even take a picture. I used my mother's phone, and the issue persisted. Snapchat is part of my daily routine, and I'm upset about not having it due to this incident. I've even deleted the app as I felt it was the worst social media after this happened. Please help me get my streaks back so I can enjoy Snapchat again. My username is adamstar04, I'm from Sweden, using an iPhone 6. My phone number is +[redacted]1.

I have been maintaining a Snapchat streak with my friend justinlohtd for a long time. However, our streak keeps disappearing without warning. Today, on the 21st of October [redacted], it vanished again without the hourglass notification. Despite reaching out through the support form multiple times with detailed explanations, I only receive automated responses stating the streak cannot be restored. I am frustrated as this has happened before on the 5th of June, and again on July 29th, disrupting our progress towards our [redacted]-day streak. If possible, please restore our streak at justinlohtd and my account xgkhengwf. Thank you.

I frequently chat with my best friend on Snapchat, and we save all our messages. Recently, while scrolling through past conversations, I came across a message from a guy who made an inappropriate request to my friend. Our response to him was quite amusing, resembling a roast session. When attempting to locate that particular exchange again, I encountered a frustrating issue. Each time I tried to navigate back to that conversation, Snapchat would unexpectedly crash, forcing me to start scrolling from the beginning. Although this may not be a critical matter, retrieving those messages is significant to me as they were particularly entertaining and witty. I would greatly appreciate any assistance in resolving this matter so that I can enjoy the banter once more. Thank you for your help.

Hello, I'm Dorcas and my Snapchat username is @cracrafoeva. I've been experiencing delays with my notifications on the app. Even when I'm actively using it, the little blue dot won't appear unless it's a recent message. I've tried reinstalling the app and logging out and back in, but I still receive notifications late, sometimes days later. Despite having notifications turned on and sound enabled, I often miss alerts as they don't pop up. Today, I received two old notifications from a week ago. It's frustrating not knowing when I receive snaps or messages due to these notification issues.

I sent my nightly streak last night at 11:45 pm, as I usually do. After typing a message, I tried to send it but it was still loading. I left the app open while using my phone and later closed all apps before bed. Unfortunately, the streaks were not sent yesterday. When I tried to send them tonight, my streaks were missing, including my longest streak of [redacted]. This was not my fault and I kindly request for them to be restored. My account name is 'Yo.Alexandriaa'. I hope this issue can be fixed soon. Thank you.

I set up two-step verification on Snapchat with my old phone number. After changing my number and reinstalling the app, I can't receive the verification code sent to my old number. Is there a way to get the code sent to my new email or new phone number instead?

I sent my nightly streak last night at the same time as now, **:** pm. I sent a bubble of text and tried to send it. It was loading, so I left the app open while using my phone. When I closed all apps to sleep, the streaks still hadn't sent. Today, when I opened the app to send my nightly streaks, they were gone, including my longest streak of ***! It wasn't my fault they were lost. Please place them back. My account name is 'Yo.Alexandriaa'. I hope this can be resolved. Thank you!

Hello, my name is Kris Menchaca. I recently received a call and text message from someone claiming to be from Snapchat, stating that my account was sending malicious content. They requested my password for a Snapchat technician to investigate and block the content. When I declined, they started sharing personal information about me and threatened to contact the authorities. I eventually gave them my password, and they mentioned a specific contact as the source of the issue. However, I explained that I did not have that person in my contacts. I insisted it was their job to resolve the issue and return my account. Despite this, they claimed they couldn't block the content because of my connection to that individual. I clarified that I had no recent interactions with that person and could not be sending any malicious content. After being warned my account would be deactivated, I changed my password and initiated the deactivation process. I am concerned about losing my Snapchat account and seek clarification on this situation.

Hello, on September 27th, a Snapchat video depicting a student fight on a Beaufort County school bus, resulting in one student becoming unconscious, was shared. The video is connected to a name, Raegene Blair, and has been circulated multiple times. I am currently in the process of obtaining the Snapchat username associated with this incident. My main objective is to retrieve this video to seek justice for my daughters. My goal is solely to acquire the video and not involve your company beyond that. I am prepared to provide any necessary information to assist in recovering the video. I am open to signing any required documentation. Kindly advise if legal representation is necessary for obtaining the video. I appreciate your assistance. Thank you.

I recently experienced a concerning situation with my Snapchat account. A person close to me was able to guess my password, changed it, and set my account to delete after 30 days. Despite my numerous emails to Snapchat, I keep receiving replies stating that the password cannot be changed or reset. I am frustrated that I am unable to verify my account using the phone number and email associated with it. This unauthorized activity has caused me a lot of distress, and I believe Snapchat should assist me in reclaiming my account if I can provide verification of ownership. It is incredibly upsetting that I cannot access my own account when all the necessary information is already tied to it. I did not initiate this password change, and it is unfair that I might lose access to my photos due to someone else's actions.

Hi, I hope you are well. I have a question regarding the username "talhas096" that I found on my husband's Snapchat. I need to know who is behind this username as it is crucial for me, and my life is currently in turmoil. My intuition suggests it might be his ex, Sadiyah, but I can't be certain without further information. When creating an account, a mobile number and email address are required, and I believe this information could reveal the identity. I understand you cannot provide all the details but any help or guidance to identify the user would be greatly appreciated. Please reply at your earliest convenience. Thank you for your time. Kind regards, Humayra

Hello Snapchat Support, I recently encountered an issue with a [redacted]-day streak on Snapchat with a friend. Despite contacting Snapchat support, I received unhelpful automated responses. The streak appeared to have been lost due to a server error, as evidenced by our previous Snapchat activity. We were exchanging pictures, not texts or memories, so the sudden loss of the streak was unexpected. Despite my attempts to seek assistance from "Theresa,” the support provided was inadequate and did not address the server-related problem that led to the streak's disappearance. I am disappointed by the lack of personalized support for an issue involving a streak that has lasted over 2 years. I hope to receive a meaningful explanation from a human representative rather than automated responses. Your prompt attention to this matter would be greatly appreciated. Regards, Grace

I was using my Snapchat as usual when I got logged out unexpectedly. Only my mom knows my password, but she was working and not on her phone. After she helped me log back in, I kept getting logged out every few minutes. We attempted to change my password, but the issue persisted. My mom also experienced being logged out of her Snapchat randomly. She is concerned about a possible virus on my phone and won't give me the new password. I suspect hacking as the cause of the problem. Any assistance would be greatly appreciated.

I recently had my account, declanpatrick12, deleted on Snapchat which had all my memories, streaks, and friends. I did not violate any Snapchat rules and haven't used the app since Friday. I had asked a friend to keep my streaks going while I was without WiFi. My cherished memories are on there, and without access, I have no way to retrieve them. I am pleading for my account to be reinstated as I have not broken any rules. I have been a Snapchat user since I was 13, and I am now 15, so why would I suddenly breach policies? My streaks and memories are extremely important to me, and I received no warning or email about any violations by my friend. Please understand the significance of my account to me and allow me to access it again.

I was hacked about two years ago and have important memories on my Snapchat account under the name jerseyprincess7 that I would love to retrieve. I tried to get help from you before, but you requested proof that the account was mine, which is tricky because the hacker erased all my information. I originally signed up with my phone number and email, although they are no longer in the system. I now use [redacted] I doubt you will see this message, but I don't know what else to do as this situation is really bothering me.