Roku Customer Service Issues

I am experiencing difficulties with my remote control as the left and down buttons are no longer functioning. I have already tried replacing the batteries and unplugging the device without success. My Roku Streaming Stick+ device's remote model is RC128 and the Roku device ID is C2379C737083. Can you recommend a suitable replacement remote control model? Thank you.

We used to receive the Ion TV channels using an antenna. Recently, we purchased a Roku smart TV, but now we can no longer access channels 62.1, 62.2, 62.3, and 62.4 even with the antenna connected. I read online that Ion now requires a subscription, which seems unfair as we originally received these channels for free over the air. Why should we have to purchase a new TV only to be required to subscribe to watch channels that were once freely available?

I own a TCL Roku TV. Currently, I am facing issues with specific shows on various streaming platforms like Netflix, Disney+, and HBO Max. For instance, when I try to play Cowboy Bebop, the screen goes dark, followed by a jumble of colors with no sound. Although, I noticed that during fast-forwarding, I can briefly see the preview box, displaying the picture. Similarly, I am unable to watch Hawkeye on Disney+ and 8-Bit Christmas on HBO Max. Each time I try to play these shows, the screen goes black with the loading cursor spinning indefinitely. Surprisingly, I do not encounter these problems while using my Apple TV, suggesting that the root cause might be with Roku. Everything else on my Roku TV seems to be functioning correctly. These issues have been gradually worsening, despite no changes in the TV settings since I got it in May [redacted].

I recently discovered a charge on my credit card for a Disney Plus subscription renewal that my son, M___, set up while he was using the TV. I have canceled it since he no longer uses the TV. I kindly request a refund for the upcoming year's charge of $79.99 as it was mistakenly billed to my credit card instead of his. I was unaware of this subscription until I saw the charge since the support.roku.com site indicated I had no active subscriptions.

I recently purchased the Roku Express 4K+ and enjoyed streaming movies seamlessly until today when the picture suddenly shrunk to only a quarter of the screen. I tried troubleshooting online but couldn't find the "advanced picture settings" option under the asterisk menu like others mentioned. Any advice on how to adjust the picture size would be greatly appreciated. Thank you for your assistance.

I inquired about this on Roku.com, but the response I received was not helpful. Is the Roku Voice Remote Pro preset to function with my Roku 3 player right away? I am hoping it is because the volume adjustment on my current Roku remote only increases the volume and does not decrease it, thus making it impossible to pair it with a new remote. I attempted to pair the existing Roku remote with a different non-branded remote but was unsuccessful despite multiple efforts.

I am having trouble reconnecting our various Roku devices to their respective remotes. We have attempted multiple solutions but only one device has a reset button under the battery compartment. Despite following the standard procedure to remove and reinsert the batteries, the device still cannot be paired. Any assistance would be greatly appreciated. Thank you.

I subscribed to a one-year Acorn TV subscription at half price during a special promotion on December 2, [redacted]. Acorn TV billed my Visa for $29.99, while Roku charged me $59.99 for an additional one-year subscription. I am confused about why I am being charged twice and why Roku is charging me the full price. Please assist me with this matter. Thank you. A copy of my bank statement shows the charges: Dec 2, [redacted] ACORN TV ANNUAL - $29.99 Dec 2, [redacted] Roku for RLJ Entertainment - $59.99 I request a refund of $59.99 as I had already received a special deal from Acorn TV on December 2, [redacted]. Thank you. Bobbie J.

On December 9th, [redacted], the update was sent about my Roku TV, which suddenly stopped working. Despite trying to reset it using the reset button and other methods, the TV remains unresponsive. This TV was purchased less than a year ago for $[redacted]. Frustratingly, there seems to be no way to contact customer service by phone for assistance, only promises of future updates. It is indeed unacceptable for the TV to malfunction before a year has passed. Assistance is urgently needed to resolve this issue with the TV.

I own a Roku streaming stick 4k along with a Sony 4k tv. The auto-detect display function doesn't always work properly. When I try to stream Hulu, it often gets stuck on loading. My internet speed is good, around 100mbps download and 12 upload, so that shouldn't be the issue. I've tried factory resetting the Roku, which temporarily solves the problem for a day, but then it goes back to the same issue. I'm considering if my Roku may be faulty and I'm thinking of replacing it under warranty for a new one.

While I was enjoying watching Starz on Roku, it abruptly stopped showing the program. I attempted to load it multiple times but without any success. This issue also occurred with other channels like Paramount and Discovery Plus. I entered the Wi-Fi password again and rebooted the system, but the problem persisted. I even tried unplugging the TV and Roku several times, waiting each time, but unfortunately, the channels did not load and the programs on Starz failed to load despite my efforts over a period of two hours.

My name is Ruby Jerry, and you can reach me at [redacted] Two months ago, I subscribed to channels through Roku. Last month, I canceled the services due to financial constraints using the Roku App. However, on December 10th, I noticed multiple unauthorized deductions by Roku from my PayPal account. On December 8th, there were deductions of $6.99 and $6.99, then on December 8th, $5.44 was deducted, followed by $14.17 also on December 8th, and finally, on December 9th, another $6.99 deduction took place. I would appreciate assistance in resolving this matter promptly. Thank you for your attention.

I cancelled my free trial and received a refund last month, but I was just charged $11.98, putting my account, ending in [redacted], in overdraft. This has caused me additional fees, and I am now out $41.98. As I am on a fixed income, this situation is very distressing. I kindly request a refund and a resolution to this issue. Thank you. - K.W.

I am currently facing an issue with my Acorn subscription that is valid until 11/[redacted]. The instructions provided on Roku to resolve the problem involve removing Acorn by pressing the "*" button on the Roku device, but I am unable to find the option to remove Acorn. The only available option seems to be canceling the subscription, which does not provide a refund but allows continued access until the subscription ends. However, I am unable to access Acorn despite this.

I've been experiencing issues with my Roku device - the spinning wheel of death, frozen screens, and the frustrating message about videos taking longer to load have become all too common. Last time, Roku acknowledged it was a widespread issue after an update. I'm fed up with Roku and unimpressed by the poor customer service. The automated responses in the online chat are frustrating, and directing users to a paid support site is unacceptable. Roku isn't the only streaming option available, and I expect a permanent solution to these ongoing problems. Since I started using Roku in August, it's been nothing but trouble. Please address these issues and improve your customer service.

I have been using Roku for years now, but I am struggling to watch it on my cell phone. I attempted to pay $20 on the Roku app today, but it seems I made the wrong purchase. I either don't need the service I bought or I may already have access to it. Can I please get a refund for the $19.99 charged today? Also, I'm curious if it's feasible to watch Roku channels on a cell phone instead of a TV.

I am experiencing persistent difficulties with the Paramount+ channel on both of my Roku devices. This issue has been ongoing for approximately three weeks and is worsening over time. When attempting to watch content on Paramount+, various problems occur such as commercials skipping or content not loading properly. These issues are unique to Paramount+ as I do not encounter similar problems with other channels. Despite initially suspecting an internet connection problem, I have determined that this issue is specific to Paramount+ and potentially involves both the channel and Roku. The disruptions range from commercials jumping and pausing to episodes not loading, often leading to a "content not available" message.

Hello, I am having trouble with my Roku remote. I have a Hisense Roku TV, and unfortunately, only the buttons for down are working, while the ones for up are not responding. I rebooted my TV since it was running slowly, which required me to sign back into my Roku account. However, I am unable to do so because the remote buttons do not allow me to complete typing my email address. I sought assistance at Walmart, and they advised me to reach out to you in case you can help order a new remote for my TV from your end.

I have two Roku models, and for the past two days, neither of them can connect to the internet. The newer version shows a blank screen, while the older one only displays "ROKU" on the screen. Both devices are connected via ethernet as I prefer not to use Wi-Fi. The model showing "ROKU" is an older version, while the other one is a newer model capable of 4k resolution, although I don't have a 4k TV. I typically watch HDTV. My internet is working fine as my computer, also connected via ethernet, is working. My internet speed is over 40, and I reside in Puerto Rico.

I need assistance as I don't have access to a computer. I need to speak with a customer service representative. I inadvertently signed up for the STARZ 7-day trial without intending to subscribe. I am on a fixed income and cannot afford this additional expense, especially since I am preparing for surgery on my right hand. I would appreciate a refund for the subscription and would like to continue with my regular Hulu subscription only. Thank you for your help. Regards, Ms. B.