Roku Customer Service Issues

I have recently noticed charges on my Roku account that I have never encountered before. I have owned a TCI 55" TV from Best Buy for over a year, which has Roku integrated. The varying charges over the past few months are concerning as I have not made any changes to my account settings. According to a Best Buy associate, there seems to be no valid reason for these charges, suggesting it may be an error on your end. I have attempted to seek assistance, but unable to connect with a live person for resolution. Feeling frustrated as I have recommended this product to my neighbors who have not faced similar issues. I primarily use Netflix and not Roku, hence the charges are unwarranted. Kindly refund the overcharged amount as I am on a fixed budget. Considering switching to Fire Stick due to the better customer service it offers. Thank you, Ms. M. DiAntonio

I canceled my Hulu subscription in April [redacted] but have been charged for the past 30 months without access to the service. When I contacted Hulu on October 4th, they said they weren't receiving payments and advised me to contact Roku. After reaching out to Roku, I was informed that I was still being billed for Hulu. When I asked where my money was going since Hulu claimed they weren't receiving it, the receptionist couldn't provide an answer. I requested to speak to a supervisor, but after being placed on hold, the call was disconnected. I want the payments to stop immediately and a refund of $[redacted].70 credited back to my card ending in [redacted]. V. Paglione

I recently received a notification from Paypal about a $67+ charge for Roku on my account. I suspect this might be an annual charge that has been ongoing for some time. I would appreciate clarification regarding this payment. As far as I know, Roku does not typically charge fees for using the device itself, except for channel subscriptions. I am looking for confirmation that this payment is related to an annual Roku subscription. I enjoy my streaming channels and do not wish to cancel them, but I rarely use the Roku channel itself for viewing content.

I am a Roku Ultra user experiencing overheating issues with my device while streaming 4K content. The unit functions normally and stays cool while watching non-4K programs, even though it is not in close proximity to any heat sources and is connected to the TV via a wired Ethernet cable. Despite being positioned about 4 feet away from the TV and having a reliable 100mbps internet connection, the overheating persists exclusively during 4K streaming. After letting the unit cool down completely, it still overheats within an hour of usage. Strangely, when I stream in the same manner using an Apple TV box, no overheating occurs. Given these circumstances, it appears the issue lies specifically with the Roku device. The model number is 4670X and the serial number is KW[redacted]. Any assistance on resolving this heat problem would be greatly appreciated. Thank you. - Scott Horton

I recently had a chat with your team regarding my purchase of a Roku device from Best Buy. The salesman assured me multiple times that I wouldn't need to enter any payment information to use services like YouTube on the Roku. However, upon setting it up, I discovered that even for free services, I still needed to provide my card details to activate the device. I have a strict policy against sharing personal information online, so I returned the Roku to the store. I'm looking for a device that can connect to free content without requiring my payment information. I don't want to link my card to access free services. Is there a product available that meets my needs? Unfortunately, when I sought assistance, I was informed that I needed to input my billing information online to receive further help. I found this to be frustrating, and it seems counterproductive to my initial concern. Thank you for your time, but I may need to explore other options.

I am looking to install and set up a new Roku Ultra, which I will refer to as Stick 2. I would like Stick 2 to have the same user interface as my existing Roku Streaming Stick Plus, Stick 1, which I set up six months ago. Stick 1's interface has evolved with additional apps like Discovery Plus, and I have rearranged my favorite apps at the top. Both Stick 1 and Stick 2 will be linked to the same Roku account under the username [redacted] How can I transfer Stick 1's user interface to Stick 2? Your assistance via email or phone would be greatly appreciated. Thank you. - JS

I have been experiencing a persistent issue with YouTube. Whenever I select a video, an unrelated commercial plays, prompting me to go through multiple steps to resume my video. However, the video would pause on its own, requiring me to press "Ok" multiple times to continue. This cycle repeats with more commercials interrupting the viewing experience. It became so frustrating that I resorted to watching Netflix instead. I reached out to Roku today to address the situation and inquire if they were aware of YouTube's behavior on their platform. I also utilized the search feature on the Roku YouTube app to investigate further. The problem seemed to have improved after this search. I am looking for any insights or assistance regarding this matter.

My mother had a Roku account, and unfortunately, she passed away several months ago after being in a coma for a few months. I recently gained access to her accounts and discovered that she has been charged $4.99 per month continuously. I believe we should be refunded from the time she fell into a coma, which was around March. While I understand you may not be able to view her account activity, her sudden transition from daily use to no activity should be evident. I appreciate your assistance and understanding. Thank you.

I am being billed for channels that are not on my TV. $75 was deducted from my Golden 1 account. My name is Henry B Marshall at [redacted] Freedom Park Drive, Sacramento, North Highlands, [redacted]. I do not use Hulu or recognize the other charges of $47.13, $13.99, and $9.99 from my Golden 1 account. These channels were not part of my TV subscription, and I am unsure why I am being charged for them. I require a prompt resolution.

I successfully set up my Roku Streaming Stick + with Voice Remote on my Vizio TV. I moved to a new state and am now using it on an Insignia TV. I can watch TV, but the Voice Remote won't pair with the stick. I've tried troubleshooting, changed the batteries, and followed the guides, but it's still not working. The pairing light on the Remote keeps flashing without pairing. I need some professional help with this issue. Thank you, Phil Davis.

I am trying to help my neighbor set up a Roku HD express streaming device. We encountered an issue when trying to make a wireless connection. With some assistance from Telus tech support, we managed to obtain the modem password and a matching Telus wifi connection number. The Roku device now displays green checkmarks for WIFI and INTERNET connections on the TV monitor, but it seems to be frozen on the "Checking Wireless Connections" page with only a white highlighted "CANCEL" button at the bottom. I have tried troubleshooting by pressing various buttons and unplugging the device, but nothing works. The Source was unable to assist me, and I am currently stuck at this frozen page. My contact number is [redacted]. Thank you. - Roderic P.

I have a 50" Onn Roku TV with sound backlights but no picture. The coaxial input broke off and I attempted to solder it back on, but the post on the mainboard was too short. I rechecked everything and all seemed fine. After troubleshooting, I ordered a new PSU, but it didn't fix the issue. I then replaced the mainboard, which resulted in a brighter backlight, faster boot-up, and sound response from the remote. I also found the closure door for the ribbon to the mainboard missing. I replaced it and thought I secured it properly. The TV is about a year old, and warranty isn't an option due to my previous actions. The status light blinks differently now, but the TV doesn't fully turn on. I'm hopeful but stuck.

My name is April Volner, and Roku has charged my account multiple times without my permission, totaling $[redacted].95. I am requesting a refund of the unauthorized charges and the removal of my bank account information from their system. I did not authorize automatic billing or subscriptions and mistakenly thought I needed to have an account on file with Roku. I would like my funds refunded promptly to avoid legal action. Thank you, April Volner.

Two days ago, I created an account with ESPN/ESPN+. I realized that the SEC conference and the University of SC were not listed, so I mistakenly closed the account. Later, I saw that ESPN+ was charging me for the first month, and I closed the app assuming they did not offer what I wanted. Now I see they do carry what I want to watch, so I wish to reopen my ESPN/ESPN+ account with the first month already paid for. When I tried to reopen the account, it seemed like I would have to start from scratch and pay for the first month again. Can anyone assist me? My account is [redacted]

I canceled my subscription this year due to it overdrawing my bank account twice within a week. I discovered that $24 and some change was taken from the money my sister sent me this morning. My children need food, and I require a refund immediately. I now understand why Roku asks for a bank account number when setting up the TV, feeling like my money was being taken. I am considering reaching out on Facebook to notify other Roku users to check if money is being taken from their accounts. I have cable and do not need Roku. I will involve my bank to help me rectify this situation.

I recently subscribed to a 30-day free trial of HBO Max through Roku. Although I can see the HBO Max logo on my screen, the software is not loading properly. When I reached out to Roku, I was redirected to an external company. Their representative mentioned that Roku would have to reinstall the software on my account, which the consulting firm couldn't handle. I am requesting assistance with resolving this matter. Thank you.

I got a Roku TV with a promotion for 7 days of Hulu, Disney, and Discovery. I thought I canceled it and the Roku channel. However, I see multiple charges on my bank statement over the past few months. I hardly watch TV, so I'm unsure how this happened. Can you assist me with this issue and provide a refund? Thank you in advance for your help.

I forgot my PIN for subscribing and paying for subscriptions on the Roku channel on my TV streaming. I went onto my computer and changed the PIN for my Roku account to set it on the TV channel, but it didn't work. The TV is asking me to start the subscription there. I attempted using the new PIN I had created online for my Roku account, but I still can't access the paid subscription on my TV. Could you please assist me with this issue?

My ROKU TV keeps disconnecting from the Wi-Fi network. This issue has persisted for a few months now. Whenever I try to watch a program, the Roku connection circle pops up, searching for a network before eventually reconnecting. The intervals between disconnections seem to be getting shorter. This is a new problem as we have never experienced this in the 3 years we have owned the TV. Interestingly, the other three TVs in our house, which are not ROKU-enabled, do not lose their Wi-Fi connection. I would appreciate any assistance with this issue. The Sharp TV model number is LC-50LBU91U.

I am incredibly disappointed with the lack of support I received when trying to troubleshoot an issue with my Roku device. It was frustrating having to search beyond basic FAQs for assistance, only to discover many others facing similar struggles in online forums. As a busy business owner relying on Roku for all three of my businesses, I urge for improved customer care. It is disheartening to feel left in the dark when a simple question about a connection problem could not be easily resolved. I hope Roku can prioritize customer support and provide better assistance for those in need, as even with limited resources, I believe they can make a greater effort to help users effectively.