Roku Customer Service Issues

I am having trouble removing a specific show from my "Continued Watching" row. Even after watching and removing other TV series and movies, I can't seem to eliminate this particular show. Although my other viewing history is deletable, this show remains stuck in the lineup. It reappears with episode 7, despite originally starting at episode 1 when we watched it. We completed the entire series, but it persists in the "Continued Watching" section. Unlike other shows I can remove, this one, unfortunately, clings on. It seems like a glitch as the functionality works for other titles but not for this persistent one.

The TV has great quality, but the automatic updates are affecting my internet. A technician found out the daily updates from your company are causing slow upload speeds. I need to adjust the update schedule or do them manually. I'm frustrated with companies changing my TV settings without permission. Please contact me to resolve this issue. I may buy more Roku products if it's fixed, or I'll consider other brands.

My husband's aunt gifted us a Roku device to make our TV smart. After linking my credit card, I created a Roku account. Despite not making any purchases, I started getting charged. Despite removing my card, charges continued. I received two refunds out of seven charges, only to be charged again right after. I'm apprehensive about using my card due to daily mystery charges on my account that Roku cannot trace.

I have been using my D+ subscription through Roku for months. Recently, I added a new streaming stick+ to a different TV. Now, when I try to access D+ on the new device, it asks for my email and password, which I cannot find. I normally store this information in a password locker app, but I seem to have misplaced it. I tried looking for my account details within the D+ app on the Roku TV but couldn't find them. I have included three images for reference: one showing the system info for the stick, another verifying my active D+ account, and the third indicating Roku's lack of subscription records despite me being a paying customer. I initially reached out to D+ customer service, but the representative wasn't able to assist me and directed me to Roku. I am seeking help to access the content I am subscribed to through the new streaming stick+. Thank you.

After updating my ZIP Code on Roku, I encountered issues with my antenna live and local channels. I typically use TIVO and Roku together, with TIVO as my main source for channels and recording. However, since the update, Roku appears first when I turn on the TV, making it hard to access TIVO. I prefer TIVO to be the primary display upon turning on the TV, followed by Netflix. In the ideal scenario, I'd like to restore the antenna live feature to its previous state from last year with no disruptions.

I need to share a situation I encountered using the Roku search function. I searched for the [redacted] movie Split, directed by M Night Shyamalan, and found it available on Tubi. However, upon clicking the option, what played was the movie Split directed by Deborah Kampmeier. This movie contained nudity, adult content, and explicit scenes—not what I expected. As this mix-up may confuse other viewers looking for the thriller, I believe it's important to adjust the search results accordingly. Thank you for addressing this issue.

After two months of use, my Roku streaming stick is no longer functioning. I began the warranty exchange process but missed the email requesting shipping details due to caring for my mother. When I finally checked my email, I saw a second email stating the case was closed for lack of response within five days. I replied to reopen the ticket as instructed, but I have not received any communication from the support team for about two weeks. I would greatly appreciate any help. The model of my Roku is 3810x with the serial number 2250DF138583.

I have Amazon Fire stick streaming devices in my home. I recently purchased a Roku device to test it out, but I found it difficult to operate and lacking in content. I was surprised to see charges for the Roku app, even though I had just bought the device. I returned the Roku and received a refund. I am requesting a refund for the charges related to the Roku app.

I've been attempting to activate my TV without success. I followed the provided instructions and connected it to my phone's Hotspot, but to no avail due to not having a credit or debit card for the required online payment. I prefer to pay by cash. Is it possible to use my Hisense Roku TV without setting up an account and solely using my Hotspot? I am unable to access the main menu or view regular channels through an antenna. Must I have a Roku account to simply watch TV? I aim to set up cable, but I am stuck on the screen prompting for my email address without progress. Kindly assist me with resolving this matter.

I purchased HBO Max through my Roku device connected to my TV, but I've been experiencing issues with watching movies and browsing the app. It keeps kicking me out or buffering for long periods. Despite my attempts to troubleshoot with HBO Max, they don't believe the issue is on their end. I've tried shutting down my system, restarting, and updating the internet without success. I couldn't uninstall the app while still subscribed, so I decided to cancel my subscription due to ongoing dissatisfaction with the service. However, I am still being charged. I obtained the app on August 4, [redacted], and it's been malfunctioning ever since. HBO Max declined a refund because I purchased it through Roku, which I find unacceptable. This lack of resolution and customer care is disappointing.

Recently, my Disney Plus account was compromised by someone in another state who made an unauthorized purchase of a pricey film. I have just returned home from a six-day hospital stay for a kidney transplant and urgently need the money for life-saving medication. Despite contacting Disney Plus, they pointed out that the charge was made via a Roku device. I am in desperate need of a refund for the unauthorized purchase so that I can afford my medication, especially since I require it immediately. It is crucial that I receive the refund promptly since my life depends on it. The situation is distressing, considering I have already taken measures by changing passwords on all my accounts. I have never made a purchase through Roku, except via the Amazon Prime app, and definitely not for this expensive movie. I am pleading for assistance in getting my money back, as it was not my doing and I am at a loss for what to do next. I am counting on your help to rectify this as soon as possible given the urgency of my medical needs.

There was a charge from your company on my account two months ago on the 3rd for $[redacted] without my consent. I disputed it and got a refund, but the money was taken out again. As a 64-year-old woman with health issues, I'm struggling without that money for medicine. Please call me back at area code [redacted] as I have difficulty using the phone due to my health. I receive physical mail but don't have an email. It's important that this issue is resolved promptly. Thank you, Charlene Goodman.

I bought a Roku Express 4K+ on August 28, [redacted], for $32.09. Unfortunately, upon receiving it, I discovered it was faulty. Despite attempting various troubleshooting methods, I couldn't get the remote to pair or connect to my wifi. I have been in contact with Roku through messages and emails, but they have been slow to address the issue and provide me with an RMA return number for the product return. Can anyone assist me with this matter?

My Roku device suddenly stopped connecting to my wireless signal. It was working fine until a couple of nights ago when it first couldn't find the signal, but since my internet was down, I wasn't worried. However, last night it failed to connect again. I tried rebooting the Roku, and it briefly found the signal but then lost it. Despite multiple reboots of both the Roku and my server, it still couldn't detect the signal. Even after entering my wireless account details, it didn't help. Strangely, my cell phone next to it had no trouble connecting. It seems like my Roku is unable to find my wireless signal. I'm wondering if the Roku device itself might be defective.

I am facing an issue with my Roku box. Almost half of the apps have suddenly stopped working. They seem to open up fine, but then display a message stating that I am not connected to the internet. I have checked with my internet service provider all day, and they have confirmed that there is no problem with the connection as all other devices in the house are working fine. Interestingly, apps like YouTube and Hulu are working on the Roku, but the ones I want to watch, such as Netflix and Crunchyroll, are not accessible. If anyone has any suggestions or solutions, I would greatly appreciate the help.

I encountered a concerning issue when my device displayed a warning message stating that it was overheating and to check the temperature, highlighted in red. Upon inspection, I noticed that both the device and the HDMI cable were extremely hot, not just warm. Despite following the instructions to place it in a well-ventilated area, the overheating problem persists. I am considering requesting a replacement and sending the device back to you for further evaluation. However, I am worried about the safety hazard it poses as it feels like it could potentially start a fire. As a result, I am hesitant to continue using the device until this issue is resolved.

I recently noticed two 16.07 charges from "Roku For Warnermedia Globe" on my debit card in a month, followed by an unexpected 16.07 charge from Roku after making a Disney Plus rental. I should not be charged 16.07 on top of the rental fee each time I rent a movie. Despite having a Roku TV, I do not have a Roku account. Online sources suggest Roku is free, leading to my confusion regarding these charges. I checked for an account using my email but found none. How can I stop these charges and obtain a refund for the August 22, [redacted] charge?

I received a Roku Streaming Stick/1080p with a voice-activated/Bluetooth remote control (including Netflix/Sling/Hulu buttons) in early June for my birthday. Initially, everything was great. However, after only 3 months, I am experiencing issues with the toggle left/right button not functioning. This is disappointing considering my careful use and short ownership period. I would like a replacement remote by the end of September to match my original remote's black patent finish. Please email me regarding this issue. I also suggest that customer support provide a phone number for knowledgeable assistance to ensure quality service for Roku customers. Thank you, Tessa.

I purchased a TV with a Roku included, but my Bank alerted me of unauthorized charges from Roku. I never agreed to any additional fees, and I am the only one who uses the TV and Account. I had a frustrating call with a company representative who only asked for more personal information, including my Bank card details, without resolving the issue. The provided callback number led to an unhelpful automated system that didn't fix anything but now has my information. This situation is unacceptable. I need assistance in getting a refund for these charges. If not, I will have to pursue legal action against Roku for their unauthorized activities. I plan to contact my Bank for more details on these charges. I don't watch Roku much and am considering switching to another service like Fredrick that treats customers better and is not involved in fraudulent activities like Roku seems to be. Many of my neighbors have faced similar issues with Roku. I appreciate a response to this matter. Thank you. - M. DiAntonio

I have been charged for Roku, but I do not use it as I prefer Netflix. I would like a refund as I have spent hours dealing with unhelpful customer service. I have heard that Fire Stick is a better option. Please refund my money to avoid legal action. Roku's customer service has been unsatisfactory, and I need my money back promptly.