Roku Customer Service Issues

I'm curious about the Roku homepage displayed on my TV screen. I want to know how much control I have over my account settings. Roku keeps suggesting shows and movies to "My Feed" that I'm not interested in or following. I'd like to remove these unwanted recommendations. If "My Feed" is more like Roku's feed and not customized to my preferences, please clarify this for me. I've called Roku multiple times today but received conflicting information. The phone menu options are limited, and I couldn't find the help I needed. Can you please provide clear instructions on how to stop Roku from pushing unwanted channels and shows on my account? Thank you.

I own a Roku Premiere that is between 10 to 15 months old. It's situated in my living room, 6 feet away from my wifi repeater (RE450) and 3 feet from my range extender DAP [redacted]. My Roku has not been connecting to any wifi networks in my home for the past 6 weeks, which I suspect may be due to the upgrade to the new 10.5 firmware. I noticed that your online system does not recognize my Roku serial number, as shown in the attached picture. While all other devices in my home can connect to one of the seven networks I have, I have tried various troubleshooting steps such as resetting the Roku, restarting the network, and updating the firmware multiple times without success. After spending hours each day for the past two weeks trying to resolve this issue, I believe the only solution left is to request a new Roku device. This would greatly improve my situation. Thank you for your assistance. S. Schulte

Hello, I have had my Roku stick for 13 months now, and I have been experiencing issues with overheating. Even after purchasing the supposed fix, the problem persists. The device frequently searches for a signal, causing constant buffering during shows. Despite my Wi-Fi signal showing as good, Roku constantly searches for a signal. This has been a frustrating experience as others I know with Roku sticks don't encounter these same issues. I would like to exchange my stick as I suspect it has been damaged due to overheating. I initially bought the stick based on a Best Buy salesman's recommendation, but was surprised to find additional fees required to watch TV. Any assistance with this matter would be greatly appreciated. Thank you for your help. - BT

I witnessed a very serious crime and believe my Roku TV captured vital information. A message displayed on the screen regarding harming children, and I hope it was recorded. The situation is terrifying, and I fear for my safety. Please reach out to me via text, call, or email. My contact details are phone: [redacted], email: [redacted]

I recently noticed charges on my account from Roku for Showtime, HBO, and Disney Plus that were taken automatically, overdrafting my account. This has never happened before and caused me to lose the funds I had set aside for my son's Christmas present. I am truly disappointed and heartbroken as this has significantly impacted our holiday. I usually do not have automatic payments set up; I prefer to call and make the payments myself. It is unsettling that this has occurred. I believe there has been an error that needs to be resolved promptly. Thank you.

I recently noticed two unauthorized charges from Roku on my bank statement on December 10th, totaling $39.38. I contacted my credit union, and was informed that when I started using my Roku television, a membership for CBS Interactive and the Roku channel was initiated without my consent. I do not use the CBS app, as I already subscribe to streaming services like BET Plus and Netflix. I do not want to continue using Roku TV. Please stop any future charges and refund the unauthorized amounts. Thank you for addressing this issue.

I signed up for a free 1-month trial with HBO Max on December 16, [redacted]. I am having trouble accessing HBO Max on my Smart TV and MacBook Air. After signing up, I received a confirmation email from Roku on 12/16 welcoming me to HBO Max. HBO Max is also listed as one of my trial subscriptions. Despite this, I have not been able to access the trial for a week now. I need assistance to resolve this issue promptly.

We recently had a subscription for HBO Max under my daughter's account information. Since her subscription has expired, we would like to update the payment details to ours, as we are eligible for the service through our Cricket Wireless membership. Despite being able to access HBO Max on our phones and computer, we are facing difficulties using it on our Roku Express. Even after resetting the Roku to its factory settings, we are still unable to log in as it shows that my daughter's subscription has ended. We are eager to watch HBO Max on our television and would appreciate any help in resolving this issue. Thank you.

I am experiencing an issue with my Roku streaming stick where the geolocation seems to have changed, affecting the channels I can view. I have already visited the Roku website but could not find a direct contact number for technical support. My internet provider advised me to contact Roku about this matter, or they suggested reaching out to them. Could someone guide me on how to proceed or provide the correct form to address this geolocation problem?

I have noticed multiple unauthorized charges on my account from Roku. I only intended to purchase Showtime, but my card has been charged for additional services I did not request. I am seeking refunds for these unauthorized charges and would like to transfer the Showtime purchase to my new card. My bank issued me a new card due to these unauthorized charges, and I want to ensure the correct card is now charged for the services I do want.

Hello! I have noticed charges on my debit card for Roku subscriptions, but I don’t own a Roku device or account. Despite pausing my card, I continue to be charged. I am looking for help to resolve this issue, possibly through a live chat or speaking with a representative. I believe there may be a mistake, and I hope to discuss getting credited for the unauthorized charges. I’m open to exploring options other than canceling my card and disputing the transactions. I appreciate any help in sorting this out, especially during the festive season. You can contact me at [redacted] or leave a voicemail at [redacted]. Thank you kindly! Merry Christmas! -Taylor Gray

I recently subscribed to Paramount+ through my Roku, mainly to watch [redacted] and other programs, but I can't load any shows on Paramount+. After frustrating conversations with their support, they blame Roku for having my email listed twice on the account causing the issue. I'm not sure if this is true or not, as I have no problems with other channels on Roku. They recommend contacting Roku for assistance. The error message I receive on Paramount+ is “Error - Unfortunately an error occurred during playback please try again.” I'm on a tech support list with Paramount+ but not confident it will be resolved. Any help you can offer is appreciated.

I own a Roku TV and two other smart TVs. I recently purchased the Roku Ultra and the Roku Soundbar. I am unsure if I need both devices since the Roku Ultra has a Wi-Fi extender. Can I just get a remote for this feature or do I still need both devices for my smart TVs? Unfortunately, I haven't been able to set up the gifts yet, but I am curious if both devices are necessary for my setup.

My Roku is having trouble connecting to the internet. Despite attempting various solutions like restarting the device and router, as well as relocating the Roku closer to the Wi-Fi router, the issue persists. The error message indicates a connection problem preventing the system update from completing, stalling at 50%.

I have two properties, one in Philadelphia, PA, and the other in Longboat Key, Florida. Currently, I am in Florida. I tried connecting my ROKU to the TV, and it seemed to connect to the WiFi successfully. However, when I tried logging into Netflix, I received an error message stating, "Not connected to the Internet. Your Roku player is not connected to the internet." It seems like Netflix requires an internet connection. Your help is greatly appreciated. Thank you.

Hello, my name is Dennis S. I purchased a Roku Express box a few months ago, which was initially working well. However, I started experiencing difficulties playing movies on the IMDB channel. I attempted to resolve the issue by resetting the device to its factory settings, but I am now unable to use Roku with my email address, [redacted] I also tried using different email addresses and resetting my Vizio smart TV without success. I would greatly appreciate any assistance in resolving this ongoing problem. Thank you.

I have a question about using Roku with YouTube TV. Recently, I noticed that after 6 hours of inactivity, when I turn on the TV, the Roku splash screen comes up. Is there a way to skip this and go straight to the last channel I was watching on YouTube TV? I have also encountered an issue with Fox News where during commercial breaks, the screen goes blank with "Ad Info" in the upper left corner, and the station doesn't come back on. Are there any solutions available for this problem? Thank you.

I recently added Paramount to our Roku account. After watching a free episode, we tried to subscribe but encountered problems signing in. For the past three days, we've been struggling to log in. We've confirmed our email and password are correct, yet we keep receiving errors that they are incorrect. We just want to give Roku more money and watch Paramount Plus, but the sign-in issue is frustrating. Can someone help us resolve this matter promptly? Thank you.

Issue 1: I signed up for One America News Network via my Roku TV, got an email confirmation of my subscription billing, but I can't view the channel. It keeps asking me to subscribe. Seeking assistance. Issue 2: Before upgrading to a Roku TV, we used a Roku streaming stick that stored our channel login info. With the Roku TV, we have to log in every time we want to watch a channel. How can we make the Roku TV save our login details like the streaming stick did?

Hello, I'm Andrea Jones. I canceled my iFit subscription about a week or two ago, but I was still charged $16.45 for the channel. I never used it and no longer need it. Please refund my money promptly. Transaction ID: 5MK31388W[redacted]6. Thank you for your help. Blessings, Andrea J.