Rockstar Games Customer Service Issues

I need help with Grand Theft Auto 5. I purchased an MK2 Oppressor with my PSN ID KING_CHEIF4. Unfortunately, while buying a car in the arena, I accidentally replaced my MK2 Oppressor with another vehicle. Now my oppressor is nowhere to be found, and it seems to have been lost or deleted. I have looked everywhere but cannot locate it. This is frustrating because I invested real money into this game. Please assist me in finding my oppressor or refunding me for the loss. Thank you.

Hello Rockstar Games, I am writing today to address the issue of my missing warehouse. I recently acquired the warehouse for vehicle cargo work. After completing two jobs and returning the next day, I was dismayed to find that it had disappeared. Initially, I wasn't too concerned because I had 4.2 million in casino chips. However, upon checking, all the hard-earned money I had accumulated over four hours had vanished, leaving me with only 100k. This situation has left me extremely frustrated as I invested a lot of time into earning this money. Although I am contemplating deleting the game due to these glitches, I hold a deep attachment to GTA and have been playing since the beginning. I kindly request a refund of my missing items as I am now left with virtually nothing. My PS4 game tag is brodyrconnor. Thank you, and I hope to hear back from you soon. Sincerely, Mr. Brody Connor.

I'm having trouble accessing the casino games despite being located in the United States. I saw a YouTube video explaining that Rockstar prohibits gambling in certain countries, but since I'm in America, I'd expect to have access like my American friends. Apologies if there are any errors in my message, I'm using the voice function.

I recently attempted to change my crew icon but learned that I needed to sign in to the Social Club. However, I discovered that I didn't have 2-step verification set up on my phone to receive the necessary code. I would like to have the 2-step authentication turned off as I am unable to modify my Social Club settings without it. I appreciate any assistance with this matter as I have just purchased the game. Thank you for your help.

Hello, my name is Jonathan. I am reaching out regarding the Megalodon Shark Card I purchased for GTA V online. The splash screen promised a [redacted]% cash bonus within 72 hours of purchase, but it has been approximately 96 hours (4 days) and I have yet to receive the money. I would appreciate it if we could resolve this issue promptly. Thank you for your assistance. My gamer tag on PS4 is Pro420___ and you can reach me at [redacted]

I copied and pasted this from the other email I replied to, but it seems you closed it because it was sent back saying I already submitted a ticket and to go to support to add comments. However, there's nothing for me to reply to. I received a reply mentioning that some users had a problem which was resolved by depositing the cost of the car into the Maze account, but this issue is still unresolved. A couple of weeks ago, I won the podium car, but I never received it. The message said congratulations and that my mechanic has the keys, but there's nothing in any of my garages. I appreciate the reply, but I still don't have the car or the GTA cash to purchase it. Could you please try sending it again? I believe there might be a mix-up because it seems you're looking at my PSN account "SomeAyhole," which I don't play GTA on, only RDR2. Please check my Xbox ID "Some Aye Hole" instead, and then I'm sure you'll see what I'm talking about.

Hello Rockstar, I encountered an issue following the release of the Diamond Casino & Resort DLC about a week ago. Unfortunately, I lost my Imponte Deluxo after winning the Thrax at the Lucky Wheel in the casino. My intention was to store the Thrax in my Penthouse Garage, but it was already full, prompting me to select a car to replace. Misunderstanding the prompt, I mistakenly replaced my Deluxo, thinking I could choose its new location afterward. I only realized my error when I received a warning message. Another reason I'm eager to retrieve the Deluxo is that I purchased a 3.5 million shark card specifically for this purpose (I believe I still have the receipt in my email). The upgrades on the car are not a major concern for me; I simply wish to have my vehicle returned. Thank you for your attention to this matter.

I recently purchased GTA from a third-party source, CD Keys. After redeeming the code on my Rockstar Games account, I encountered an issue during the installation process where I couldn't sign in due to a missing verification code. I reviewed community forums and websites and realized I need to contact support to retrieve my two-step verification information. I am hoping to remove the old verification code and set up a new one as I created the account in [redacted] and may have lost the necessary details due to device changes. Thank you for your assistance in resolving this matter. Best regards, Tom

I recently purchased GTA from a third-party source, CD Keys. After redeeming the code on my Rockstar Games account, I began the installation process. However, I encountered an issue during sign-in as I couldn't locate the verification code. I have tried researching solutions on community forums and websites, all of which advise reaching out to you for assistance. I am looking to retrieve my information regarding the two-step verification code. I would like to remove it and set it up again, as I created this account in [redacted] and may have lost the QR code and the necessary verification details due to switching devices over time. Best regards, Tom

I linked my Twitch Prime account to my Social Club account last Friday at midday. I was hoping to purchase the Stromberg at a 70% discount for Twitch Prime members, but so far, the discount hasn't appeared on the Warstock page in-game. I planned to submit a ticket to address this issue. I noticed that the processing time has been extended from 48 to 72 hours, but it had been over 72 hours when I checked yesterday. I did receive a confirmation that my Twitch Prime account was successfully linked and obtained the $[redacted],[redacted] bonus as promised, but I haven't seen any other benefits. I expected to see the 70% discount on the Warstock page for the Stromberg, but unfortunately, it hasn't shown up for me.

Dear, I believe my account has been hacked as my email address was changed without my consent. I recently purchased a new gaming PC for my son who is upset because he can't play his favorite game. I last played on the account half a year ago. Please restore my account with all my cars and money. Sincerely, Toon Stevens

Today, I went online to play casually with a friend. We were having fun racing cars and roleplaying on Discord. My Social Club username is TheMihnis. While waiting for my friend to pick me up in a helicopter, I unexpectedly received a 30-day suspension message on GTA Online for PC. The message stated that my account would be suspended and all progress reset. I want to clarify that I have never used mod menus and merely made a joking comment to my friend about modded cash, which was all in good fun. This suspension has come as a surprise to me as I have played cleanly since [redacted] without any involvement in modding activities. I am puzzled about the reason for my ban and would appreciate clarification from Rockstar.

I encountered an issue while playing GTA V online for the first time. Upon reaching the tutorial, the game froze, leading me to force quit by using alt-tab. Subsequently, every attempt to load GTA 5 online results in a message indicating my character data is corrupt, providing the option to overwrite it. However, the overwrite process fails with an error, forcing me back to single player mode. I sought assistance from Rockstar by submitting a ticket, but their response was unrelated to my problem, and they closed the ticket. Furthermore, I am unable to access the ticket on the dashboard as it continually loads without result. I simply wish for Rockstar to erase the existing character data so that I can commence anew.

I recently noticed significant deductions from my checking account every two days for GTA. Even though we removed my 13-year-old child's card number from the account two months ago, the charges continued. Despite turning off automatic wallet funding and deleting GTA from the account, we are still being charged multiple times every other day. I am extremely frustrated and have sought legal counsel to explore options for reimbursement. Unfortunately, attempts to contact customer service have been unsuccessful, leaving our account significantly drained. This ongoing issue is impacting my ability to make essential payments, including the mortgage and bills. I urgently require assistance to resolve this matter and recover the funds that have been debited without authorization.

I've been away from playing GTA for quite some time, around 8 months or more. Setting up my Xbox recently, I noticed I couldn't play GTA 5 online, although offline play was possible. The message "Rockstar servers are unavailable right now" displays when I try to go online. Despite trying various troubleshooting steps like restarting my console and network, hard resets, and even reinstalling the game twice, the issue persists. My online character seems missing, although I can see everything else normally. My gamer tag is saif ksktk, with a level over [redacted], which is significant to me. I suspect my absence from the game for several months might be affecting this, but other online games are functioning fine. I'm unsure if Rockstar has removed me from their servers due to inactivity. I'm eager to resume online gameplay and would appreciate any assistance with this matter. Thank you.

Dear Rockstars, I submitted tickets on August 12th and 14th regarding the issues with the Diamond program. I have not received my liveries, the free wall art from buying a penthouse, the Diamond & Resort wall art, the Ash hoodie, the Blue and White Trufade t-shirt, and most importantly, the 3 liveries for the S80RR and Trax cars. A friend in Belgium who hasn't played as much as I have already received these items by mistake. I have tried reaching out through various channels with no success. I am hopeful that this message reaches someone who will take this matter seriously. I have not lost faith in you.

I play GTA V on a PS3 without using mods or cheats. About a week ago, I encountered modders in a session who caused chaos by blowing up cars, using God mode, and teleporting to attack me. They even crashed my game by spamming planes and kicking me out. Since then, my game has been stuck on the loading screen, preventing me from going online. I enjoy playing cooperatively with others, and this experience has deterred me from playing. My PS3 online ID is dvrkfresh6. I hope to resolve this issue promptly as I have always been a loyal fan of the game. Any assistance in fixing this problem would be greatly appreciated.

Hello, I recently completed [redacted] resupply missions for the bunker to unlock the alien encounter and the tattoo from drinking Macbeth whiskey. I dedicated a week grinding through the missions until I achieved it yesterday. Excited, I visited Fort Zancudo with my pals, where we took screenshots with the alien egg. When I tried to return the egg using my Buzzard, my game crashed. Since then, I haven't been able to access the mission again. I'm disappointed to think my hard work was wasted. I'm wondering if it's possible for you to re-enable the mission or if I could just obtain the tattoo instead. I'd appreciate any suggestions or assistance you can provide. Losing over 60 hours of progress is disheartening.

My Rockstar account was hacked approximately two months ago. It seems like the hacker accessed my account without triggering any "new device access" notifications to my email. I didn't receive any email requesting permission to change the account's email address either. The hacker successfully changed the email associated with my account without my knowledge and subsequently altered the password, taking full control. They even changed the account's name and left all my clans behind. The only reason I found out about this breach was because I could still access my PlayStation account linked to Rockstar. Unfortunately, I am unable to revert the email back to mine, and the only support option available seems to be filing a ticket which the hacker can easily intercept. Any suggestions on how to handle this situation?

Hello Rock*, I would like to address an issue regarding my online player "Player 1 'Scott MacKay'." My first car, the Buffalo, was taken with minimal modifications. The Bodhi was acquired shortly after with more advanced mods. The Turismo Classic, won at the Casino wheel, had the highest-level mods. Unfortunately, all three vehicles, which were chipped and insured, have disappeared from the game. I am specifically requesting the return of the Turismo Classic with all its modifications intact. As for the other two vehicles, I would appreciate fair compensation equivalent to their value and mods. Alternatively, you could transfer them to my newly created player "Player 2 'Emma MacKay'". Thank you for your attention to this matter. Sincerely, J. Lemker