Rockstar Games Customer Service Issues

I would like to transfer my Xbox account to PC since I have switched platforms. Unfortunately, the email linked to my Rockstar Social Club account no longer exists. I am unable to access it to read emails as it is 6 years old and has been deleted due to inactivity. I also cannot remember the password as it was created a long time ago. I have linked my Xbox account to the social club and I'm a high level player who has invested a lot of time and money in this account. Please assist me in changing the email associated with my account to continue enjoying my progress. The email I provided, [redacted], is no longer accessible, and I appreciate any help resolving this issue promptly. Thank you, John W.

Dear Rockstar Games, I recently completed a PARCC exam where I had to write a narrative using an original character. I ended up using Arthur Morgan and other members of the gang from Red Dead Redemption 2. I focused on Arthur traveling through the game's world without mentioning anything about violence. I included his TB diagnosis and death in a different manner than in the game. Now, I am concerned that it may have been unintentional plagiarism. I want to clarify that I am only 11 years old and simply enjoy playing Red Dead Redemption 2, despite accidentally damaging the disc. I did not properly cite the characters and locations I used in the essay. I sincerely apologize for this mistake. I have a lot of respect and admiration for your company, and I regret using your content inappropriately. Sincerely, Luke S.

Hello, for the past month, I have been experiencing an issue while playing GTA live on Xbox. I keep getting a message saying, “you were signed out of Xbox live, please return to Grand Theft Auto.” I have tried various troubleshooting steps like unplugging and restarting my Xbox, disconnecting from the Internet, and resetting my Xbox settings multiple times. This issue only occurs with Rockstar games, indicating it's not an internet problem. I am unable to delete my profile to troubleshoot further due to the fear of losing valuable saved data. Despite reaching out to Rockstar support and listing the steps I've taken, I received a generic response. I hope to find a solution as this problem is frustrating even after multiple restarts and settings adjustments.

My PlayStation 4 experiences crashes every hour when playing Red Dead Online. Despite reporting it to Sony and restarting, the game keeps crashing. I altered the hat on my character, and upon exiting the wardrobe, the game crashed again. Now, I receive a message mentioning corrupt save data. It’s frustrating as I believe this is due to the repeated crashes. Please rectify this issue as I enjoy the online gameplay, and I don’t want to start over from scratch after investing time in it. My SEN is Hendrix_RedHouse. I had to delete my character to try and solve it, but I prefer not to go through that ordeal again. Thanks for your assistance. -Mason

Dear Rockstar, I wanted to provide feedback on your website, but it seems to be malfunctioning. Your game has become quite unbalanced, specifically due to vehicles like the MK 2. While I don't think it should be removed entirely, it could benefit from a cooldown feature in the MC menu to prevent spamming. My experience with lower-level characters being attacked by MK 2 users has been frustrating, especially during missions when passive mode isn't an option. This vehicle's overuse can really ruin the GTA experience. The Orbital Cannon is another issue, causing disruptions like ruining nightclub sales without repercussions for the user. I have suggestions for improvement. For the Oppressor MK 2, consider removing it from the MC Menu or implementing a cooldown per motorcycle to prevent spamming. As for the Orbital Cannon, instead of removing it, consider making it target players who have attacked you during the session to prevent abuse. This targeted approach would enhance gameplay and prevent unnecessary disruptions. It's important to address these issues to improve the gaming experience for all players.

I have encountered an issue with accessing my GTA V game on Steam for PC. Despite owning the game since [redacted], I have not played it online. When attempting to log in to the Rockstar Social Club (RCS) for single-player mode, I am unable to access my account. Despite creating a new account, I am still unable to play the game. Despite my attempts to seek support from Rockstar, I have not received any assistance so far. My username on Steam is Schlipie.

Recently, I got back into playing Grand Theft Auto Online, but I'm frustrated because after only about an hour of play, I keep getting thrown into Bad Sport lobbies for two months at a time. It's frustrating because all I'm trying to do is defend myself and my packages. I feel like the game is unfairly penalizing me each time I blow up an oppressor that's been attacking me. This has happened multiple times recently, and it hasn't been like this in the past. I've been a loyal GTA V player for years on the same profile, but this is making me consider switching to Red Dead Redemption. It's disheartening because Bad Sport lobbies should be for cheaters, not for players like me who are just trying to enjoy the game as intended. My username is Affalterbach15.

I am experiencing ongoing issues with Red Dead Redemption 2 online. I've eagerly waited since November to play online, and although the beta has been removed, I continue to encounter error code 0x[redacted]6. Every few minutes, I am abruptly kicked from the server with an alert stating I've been disconnected due to faults in Rockstar game services. This problem has persisted since November, and the error message supposedly relates to matchmaking, even though I am simply exploring or attempting a story mission. The server instability is frustrating, and I had hoped the situation would improve post-beta, but unfortunately, the disruptions persist. Red Dead online has great potential, but the current server issues are dampening the experience.

Hello, I am a member of the social club with the name hkn.glmz, and I play your game on the PC platform using the SteamID hkn.glmz. My email address for logging in is [redacted] I encountered some issues while playing the game and tried to report a bug. However, the bug report page was not working as expected. I am reaching out to request assistance in directing my concerns to the relevant department for resolution. One of the major bugs I experienced was during the heist mission "Prison Break." When my team and I finished the mission by parachuting out of the plane, the game incorrectly registered the Russian character as dead, preventing us from receiving rewards such as money and RP. This occurred multiple times without success. Additionally, there was a problem with the Terrorbyte where after selecting special cargo and purchasing crates, the game failed to initiate the mission but deducted money from my bank account. This issue led to a depletion of my in-game currency, impacting my gameplay experience. Furthermore, connecting to sessions with friends or playing solo was challenging due to frequent disconnections from the server. I invested in the Megalodon Shark Pack, but these persistent bugs have hindered my enjoyment of the game. As a university student, the financial investment was significant for me, and the difficulties I encountered have soured my experience with GTA 5 Online. I kindly request a resolution to these issues, including the return of 8 million GTA dollars or a refund for the pack. I have been a dedicated fan of the GTA series and hope for a positive outcome to continue enjoying the game. Thank you for your attention to these matters and your efforts in maintaining a good gaming experience. Best regards, hkn.glmz

Since the game’s release, I have encountered an error code preventing me from accessing the online features. Despite submitting three tickets without assistance, I have exhaustively attempted troubleshooting steps suggested online, on YouTube, and by Google, even going as far as trying different routers to rule out an internet issue. I have verified that my internet works well with other online games like Grand Theft Auto, Battlefield, and Fallout without any problems. I have cleared the game cache, reinstalled it multiple times on different Xbox consoles, and tried different network ports with no success. The persistent error code, ending in [redacted], persists, and the issue seems to be on Rockstar's servers rather than on my end. This ongoing problem pertains to Red Dead Redemption 2 online for Xbox One.

I experienced a frustrating glitch while delivering products in my GTA V game. Despite my efforts, a black screen appeared briefly, leading to an unsuccessful sale that resulted in losing all my products worth $[redacted],[redacted]. I had invested a lot of time to obtain these goods, and I am disappointed by this outcome. I am reaching out to Rockstar to request assistance in resolving this issue, whether by reimbursing me the lost amount or providing an alternative solution. My account name is FaTaL sLaYeRZZ, and I appreciate any support in addressing this issue.

While playing GTA5 online on May 21, [redacted], I encountered an issue. During gameplay, I engaged with two players in a car who seemed hostile, so I acted in self-defense by blowing up their car. Surprisingly, I received a message stating I have been muted or mic banned due to multiple reports, even though I have been a clean player receiving rewards for good behavior and don't even own a microphone. Following this, another unusual message appeared on my screen, indicating that I am now in prison, followed by a game crash. Subsequently, I have been unable to play online as I consistently receive a 'timed out locating session' error. It seems evident that a hacker retaliated against me for defending myself. This situation is frustrating, especially for legitimate players who have invested money in the game and only wish to enjoy it. Additionally, I have encountered ongoing modding from other players without repercussions, which is extremely unfair and disruptive.

I attempted to contact the Rockstar business line but was unable to reach anyone. Kindly return my call concerning a proposal from Mr. George Martin and HBO's Box Office. Representing Mr. Martin, I have a lucrative business proposition to discuss with a Rockstar Games representative or the owner. This offer could generate billions in revenue. Your prompt attention is appreciated, with the potential for advancement. Please escalate this matter and have a representative contact me. My name is Jarrod Cook, reachable at [redacted]. A phone call is preferred over email. Rest assured, this opportunity is substantial. I eagerly await a response today. Thank you. My email is [redacted]

Hello Rockstar! It's been a while. I wanted to share some ideas with your development team for GTA. How about making activities like accessible volleyball nets at the beach for 2v2 matches? Also, consider adding a weightlifting area at the beach and 3v3 basketball courts. For more fun, think about introducing an 8v8 flag football or frisbee football mode at the stadium. Don't forget about bringing back bowling and billiards at Yellow Jack, and even an underground 1v1 fight club. Keep up the amazing work on GTA; the game keeps getting better! I've enjoyed sharing my ideas, and I hope to see the return of mouthoffrockstargames.com for future submissions. A dedicated gamer, NV (Wreckanator)

I am reaching out because I encountered an issue with my Paleto Bay Facility in GTA V. After purchasing the facility and receiving a call from Lester to set up the first heist, I experienced a problem where the game skipped over ACT I & ACT II and went straight to the setup missions for ACT III of the Doomsday Heist. Despite completing the FINALE and receiving rewards, the game still prompts me to redo the setups for ACT III. I would appreciate it if you could address this matter and provide assistance. Thank you.

I recently purchased a Deluxo about a week ago. While playing with friends on May 5th, I customized a Cavalcade and parked it in my garage. However, when my friend got kicked out of the Deluxo, I assumed it went back to my apartment. Later, when the Cavalcade was destroyed, I called Mors Mutual Insurance and got it back, but then noticed my Deluxo was missing. Despite checking all my garages, it was nowhere to be found. It seems the Cavalcade might have replaced the Deluxo in my garage. I've spent a week acquiring the Deluxo and would appreciate any assistance in retrieving it. I play on Xbox with the username dradis29 and I am at player level [redacted] in Gta 5.

While replaying RDR2, I've noticed an issue with character reactions and dialogue lagging behind in cutscenes. In the mission 'Old Friends', after Dutch's line, the characters froze for about three minutes instead of moving as they should have. Additionally, during scenes with binoculars, Dutch and Arthur's lines didn't trigger. This problem has occurred in multiple missions, making the gameplay experience frustrating.

During a session of GTA online playing with my friend, we encountered a frustrating issue while attempting to deliver crates from my warehouse using the Cuban [redacted] airplane. Initially successful, we hit a roadblock when only three dropsites remained. On approaching the sites, the mechanism to drop the crates failed to work, with no accompanying sound signaling the location. Even flying over the remaining sites did not trigger the drop function. Oddly, my passenger friend using the missile jammer consistently heard the sound, despite our inability to drop the crates. I've attempted to report this bug on the Rockstar Support page but have not received a response. I'm uncertain how to further communicate this problem to Rockstar Games.

Hello, I purchased the ultimate edition of RDR2 when it was released, but I only recently completed the story and just started playing RDR2 online. I am having trouble accessing my free horse. I have followed the steps online, but I am unable to acquire the following: War Horse: This beautiful iron-grey Ardennes War Horse is known for its reliability and courage in the midst of battle. With more courage and stamina than an average horse, this steed is well-equipped to handle intense situations. Additionally, all my trinkets and other items seem to have disappeared from my single-player mode. I even restarted the story, but I am still unable to retrieve them. I would appreciate any assistance as I invested a significant amount in the game and bonuses which I have yet to receive. Thank you, Chris

I uninstalled GTA 5 from my PS4 since I wasn't playing it much. Now, I want to play again, but when I tried to reinstall it, the game is stuck on the loading screen showing "installing 1%" with the loading circle not progressing. It has been like this for 12 hours without moving past one percent, which is very frustrating.