Redbox Customer Service Issues

I rented two movies on August 16, [redacted], from location [redacted] US Highway 51 and WI [redacted], Stoughton, WI [redacted]. The kiosks at this location are labeled as Kiosk A and Kiosk B. I rented "Ugly Dolls" and "Hellboy." Both movies were returned on August 18, with one in Kiosk A and the other in Kiosk B. Surprisingly, I was charged $29 for "Hellboy" on September 3. After a frustrating half-hour hold, I was informed by the technician that "Hellboy" was not returned, hence the charges. I had a witness present during the return of these movies, leading to one movie in each kiosk. I am dissatisfied with the phone call's outcome and hope for your assistance. - J.C.

I have recently noticed erroneous charges on two of my credit cards. Despite consistently having a low credit balance, I'm receiving emails every Saturday stating that I don't have sufficient funds to make a $7.42 purchase, which is not a transaction I recognize. Normally, I rely on promo codes and free offers as I am on a budget and rarely spend more than a couple of dollars. Today, I woke up to three unknown transactions totaling over $14, which is significantly higher than my usual spending pattern. Throughout the month, I have only used a BOGO free offer and a $1.25 discount, so these charges are unwarranted. This unauthorized withdrawal is impacting my finances, and it's unacceptable. I am prepared with all the necessary evidence to support my claim. I receive these concerning emails around 8 a.m. every Saturday, despite infrequently using Redbox services for movie rentals. I demand a refund for these unauthorized charges as this situation is distressing for me and my family.

I noticed another charge of $24.95 today, which was taken from my account. Just like the $14.95 on August 15, this company is unfair. How can they keep draining my account without permission? I've tried calling to speak to someone but can't get through. How can I resolve this and get my money back? On top of the $14.95 charged on August 15, there is a pending charge of $0.85. These charges were not authorized, and Redbox took the last of my funds. As someone on SSI disability with a tight budget, these charges are devastating. I am requesting a refund of $15.80 to be returned to my credit card. Additionally, I do not give permission for any future charges. I am eagerly awaiting your prompt reply. Thank you. R. Ubil

Last night, I rented "MA" and took advantage of a deal to get $0.75 off another movie, selecting "The Best Of Enemies" on DVD for just $1. However, when I got home and played "MA," it started skipping. Despite wiping it off, I noticed an unremovable scratch. Though I managed to watch most of it, the movie started skipping near the end and went straight to the credits, leaving me frustrated as I missed the climax. Disappointed, I switched to "The Best of Enemies," which has been great so far. I'm enjoying it but would appreciate a refund for the faulty "MA" DVD as I could not fully enjoy the movie.

Hello, I am contacting you regarding an issue I encountered with Redbox. I rented a movie, swiped my card, and entered my information, but the movie did not dispense despite the box indicating otherwise. After waiting for about 15 minutes, I left to run errands at a nearby Walmart. Upon my return, the screen had reset, and I still did not receive the movie. I believe the machine may have experienced a technical problem as the charge was deducted from my card. I would appreciate assistance in obtaining a refund for the movie and ensuring that I am not billed for it.

Last night, I visited the redbox to rent movies. I had rented movies the previous night and was charged a late fee. The total late fee should have been the only additional charge. I was expecting a refund of $18 on the 21st. However, this morning I noticed extra charges of $9.50. I believe I am being overcharged and double-charged. The system seems to be malfunctioning. I am frustrated with these unexpected charges and request a refund. This experience has led me to decide not to rent from redbox again. I rented movies on the 19th and 21st, and I returned them as required.

I am confused about the charges on my credit card for renting from Redbox. After renting a movie, there seems to be three separate charges - one when I rent, another the next day, and one more after I return the movie. Given the $1.75 per night rate, I am unsettled to be charged multiple times. It feels like unauthorized charges and is unfair to customers who expect transparent pricing. The repeated charges have added up to over $50 on my card for a single night's rental, and this is disappointing. I would like a refund or I will share my experience online to warn others about these unexpected charges from Redbox.

Subject: Issue with Recent Redbox Rental Dear Redbox Team, I have been a loyal customer of Redbox for many years and always promptly pay any late fees incurred if I return a movie late. However, on September 3, [redacted], I was charged $36.26 on my debit card ending in [redacted], with the zip code [redacted], under the name Kevin Gibbs. I contacted customer service to inquire about this charge, as I was informed that I had not returned the movie "Black Klansman" which was rented from the Redbox at Smith’s on Maryland and Sahara in Las Vegas. I distinctly remember renting and returning this movie, and I am meticulous about ensuring I return the correct DVDs. The fact that your system does not reflect the return of this movie is alarming to me and raises concerns for both this rental and future rentals. I kindly request a refund of the $36.26 charged to my account, as I am confident that I returned the DVD in question. Thank you for your attention to this matter. Regards, Kevin Gibbs

This week, I had issues with Redbox. I tried to rent the movie Shaft twice but didn't get it and was still charged. Later, at a different Redbox, I rented four movies, returned them early, but still got charged. When I contacted customer service, no one could assist me, and I am feeling frustrated. I usually enjoy renting and purchasing movies, but this weekend has been disappointing. I hope this matter gets resolved soon.

Hello, I rented a movie from your service and when I tried to return it the next day, the machine was out of order. This machine is the nearest one to my place, and I couldn't locate any other locations. I returned the day after, but the machine was still not working. The following day, I tried again, but it was still down. Finally, after about three days, I managed to return the movie. I was charged $18.99 for returning it past the due date, which was not my fault but due to the machine being down. I would appreciate a refund of this charge. Thank you.

I used the Redbox located at Blanding Boulevard and Collins Road at CVS in Jacksonville, FL [redacted]. I returned a movie and rented another one, "How High 2." When I got home, I suddenly received a notification about a $5.94 charge at 12:17 AM. I couldn't have made this charge as I was at home with my children. I only spent a dollar something on renting one movie for the night. Can you please refund the money or investigate this further? It seems impossible to make this charge again since my card is no longer in use, and I have it in my wallet. I also made sure to end my session properly.

I have noticed a significant amount of money missing from my card over the past few months while using Redbox rentals, especially this month. I usually keep a specific amount on my card for bill payments, but when it came time to make payment, the funds were not available. Upon checking my online account today, I confirmed I rented two movies since October 1, [redacted]. One movie was returned before 9 o'clock the next night, costing $2.17, and the other was kept for two to three days, costing no more than $6.71. However, I was charged $15.20 for rentals on 10/1/19, 10/4/19, 10/7/19, and 10/8/19, which is incorrect. Last month, I faced issues returning movies due to broken machines and was offered two free movie codes instead of a refund. Despite a supposed credit of $4.35 on 10/10/19 and $2.17 on 10/3/19, only one code worked for me. Due to these discrepancies and the financial impact, I will cease using Redbox services unless my overcharges are refunded promptly. If further unauthorized charges occur, I will not hesitate to report them. I am extremely upset and dissatisfied with this situation. My contact email for the account differs from the one provided.

I recently received a text from Redbox advertising 99 cent rentals until 11/04/19, but when I rented a video on 10/12/19, it cost $1.89 instead. Customer service explained the sale only applied to select videos, but I couldn't find a list on the app or online. They suggested I use a desktop with Google Chrome, which was inconvenient. I'd appreciate it if you could email me the list of eligible videos. The ad didn't specify this restriction on 10/11/19. This is my second attempt to contact you through GETHUMAN, as I never received my code via email before. Your service is starting to frustrate me, so I hope you can assist me promptly.

I've encountered issues with Redbox where I've been charged multiple times for a single movie rental. Despite reaching out to customer service and requesting to speak to a supervisor, I have not received a satisfactory resolution. This has happened repeatedly, leading me to cancel my debit card and switch to a cash card. I am frustrated with the lack of assistance and want a refund for the duplicate charges. Moving forward, I'll refrain from using my debit card at Redbox and promotional codes do not address the ongoing problem I'm facing.

Hello, Yesterday evening, I attempted to use my T-Mobile Tuesdays code to rent a movie around 8:40 pm. Despite the code showing a payment of $0.00 for "A Nightmare on Elm Street," I encountered an error message when I tried to submit the payment. Despite numerous attempts before the code expired at 9:00 pm, I was unable to process the payment successfully. In a rush, I tried to rent a different movie in another tab after 9:00 pm, only to find out the price hadn't dropped and the code was invalid. I feel frustrated as the code did work initially, but I couldn't complete the transaction before it expired. I apologize for the lengthy explanation; I was eager to utilize a T-Mobile Tuesdays perk, but the system glitch prevented me from doing so in time. Best regards, Amy

I downloaded the Slice app, called Redbox, spoke to two Redbox representatives, and even contacted Don's Pizza through the Slice app to use the $5 off pizza offer and free movie rental Redbox provided in my account. The Redbox reps directed me to Slice, but I struggled to get assistance as they didn't have contact information. After locating Slice's number and reaching out, they also couldn't make the Redbox offer work. Despite wasting time and downloading an unwanted app, I still haven't received the promised movie rental or pizza discount. The offer is valid until 11/18/[redacted], but it's not functioning. I want Redbox to know about this issue and that customers should be able to redeem offers they provide. Sincerely, M.H. [redacted] [redacted] I hope Redbox can resolve this matter. I spent a significant amount of time trying to avail the offer that was unsuccessful. I am off to collect my pizza with no discount and missing out on the free movie offer. Thank you.

I rented a movie but I have not returned it because I'm not mobile. I asked everyone except God to return it for me. I rented it on the north side, but I live on the south side where there are few redbox kiosks. Unfortunately, I totally forgot about it due to my stage 4 liver cancer - one of the symptoms is memory loss. I can't recall when I rented it, and this situation has been terrible. This might be the most expensive movie I have ever rented, affecting my fixed income and forcing me to skip meals. Due to my health and the DVD player not working, I haven't even watched it. Could I possibly buy the movie to ease my stress? I'm hesitant to rent from Redbox again after this experience. Thank you.

My name is Gary Goodwin, born on October 11th, [redacted], and the last four digits of my social security number are [redacted]. The debit card ending in [redacted] is the one in question. I currently receive a $26 monthly utilities allowance on this card for section 8 housing. However, in both October and November, there have been unauthorized Redbox charges deducted from my account. I do not recognize these charges, as the last movies I rented were returned promptly quite some time ago. Despite reaching out via email multiple times, I have not received a response. It is crucial to rectify and refund these charges promptly as they are impacting my utilities allowance, which is my only source of support in this regard. I am confident that the movies were returned on time. I kindly request your immediate attention to resolve this issue. Thank you. Gary Goodwin [redacted] Cameron Ave Parkersburg WV, [redacted] Email: [redacted] or [redacted]

I rented a couple of movies right before Thanksgiving, and one of them, "Ben is Back," wouldn't play. I attempted to clean it and even kept it an extra day to see if it would work. I'm wondering if I could receive a partial refund for the first day that I couldn't watch it, or if I could get a coupon for a replacement movie instead. I would also like to know the proper procedure to follow in case this situation arises again in the future. Thank you for your help. Best regards, Allison K. Email: [redacted]

I've spent over 30 minutes attempting to rent 2 movies. The promo code I received today is not working, and when I try to check out, an error message appears asking me to try again in a few minutes! I tried to get assistance through chat, but they were unhelpful. When I called, I connected with someone from India whom I struggled to understand. This experience has been frustrating, and if these issues are not resolved, I will not rent from this service again.