Redbox Customer Service Issues

I recently returned rented movies at Redbox, but encountered issues with the kiosk taking an extended time to accept the returns. After delays and an error message about the box being full, I had to wait even longer for the returns to process, which resulted in a late fee charge of $90+ appearing on my account incorrectly. I am frustrated by this situation and would like to reach out to the highest level of customer service to address and resolve this matter. I am requesting a refund to rectify the issue promptly. Thank you for your attention to this matter.

I recently called your customer service and unfortunately did not receive the assistance I needed. It's not the first time this has happened. Last Saturday, I rented two movies from your service and returned them on Monday. I was charged $7 instead of $5, claiming I kept one movie an extra night. Both movies were supposed to be for two nights each. While it's a small amount, this issue has occurred before, and I feel frustrated. It seems like customer care has declined since your company grew. In my businesses, I prioritize customer service, and it's disheartening to see a lack of attention to detail in yours.

After reaching out to customer support and speaking with two representatives regarding a movie billing error of $31.43, my family and I have decided to discontinue using Redbox's services. Throughout our 10-year history as Redbox customers, we have always promptly addressed and paid any legitimate charges. In this instance, we returned the movie in question but were met with resistance from customer service who insisted it was impossible for there to be a mistake in their process. Despite escalating the issue to a supervisor, we were not appreciated as long-standing customers, nor were the charges adjusted to reflect the actual cost of the movie. As a result, we have chosen to explore other movie-viewing options available to us at home through our smart TV. Redbox has lost our loyalty and business due to their handling of this matter, which has led to the severing of a decade-long relationship. Best, K.

After reaching out to customer service about an erroneous bill from Redbox, my family of over 20 individuals has collectively decided to discontinue using their services. Despite our 10 years of loyalty and never having disputed charges before, we were disappointed with the handling of this particular situation. We are certain we returned the movie in question, and the denial of any possibility of human error during the return process seemed unacceptable. Even escalating the issue to a supervisor did not result in a resolution that acknowledged our long-standing relationship with Redbox. Given the many alternatives available for viewing movies, especially with the convenience of smart TVs at home, we have chosen to explore these options instead of continuing with Redbox, including their streaming services. Losing our business and that of 20 family members over a $32 discrepancy is truly regrettable. Best regards, K.

I rented two movies, "What Men Want" and "On The Basis of Sex," which I reserved on 6/5 at 10:56 am. I only picked up the discs the next day, 6/6 at 5:45 pm, and returned them on 6/8 at 9:55 pm. However, I noticed I was overcharged for the rentals, even though I technically had the movies for only three nights by the standard 9 pm return time. I am seeking clarification on the overcharge or a refund for the excess amount. It would be helpful to ensure this policy is communicated clearly to all customers to avoid confusion in the future. Thank you.

I rented a DVD through our app and used a promo code to get it for $0.55. However, when I went to pick it up at the Redbox location, they couldn't find our reservation. I confirmed the location and credit card details, they were accurate. I ended up having to pay full price for the DVD. I paid $1.91 instead of the expected 55 cents. How can I get a refund for the price difference? The transaction number is #[redacted]. Thank you. - Cristina

For the past couple of years, I have received promo codes via text from Redbox. However, every time I try to use these codes on their website to rent movies, the codes never work. After selecting my movies online, checking out, and heading to the Redbox kiosk, it always shows no reservations under my name. I have to contact customer service, usually speaking to someone in India who refunds the charges. It seems like this issue is not being communicated to the corporate level, which is frustrating. While I appreciate the concept of the promo codes for free movie rentals, it's disappointing when the system fails to recognize the reservation. I believe this issue needs immediate attention to avoid customer dissatisfaction. Thank you, Duretta Mcneely.

Good morning, I'm Lindsay Gladue, the co-chair of the Griswold Elementary School PTO. Our 501c3 organization hosts various events and assemblies for our students and families, aiming to support the costs of student field trips. We are organizing a basket raffle/silent auction event on February 28, [redacted], from 5:30-7:30. This fundraiser is crucial for our school, with all proceeds benefiting our [redacted] students directly. We're reaching out for donations to ensure the success of this event. Any contributions would be sincerely appreciated, and proof of our 501c3 status is attached. For anyone willing to donate, please contact me at: Griswold Elementary School Lindsay Gladue [redacted] Slater Ave. Griswold, CT. [redacted] Thank you and have a great day! Lindsay Gladue

I have been charged for what seems to be a non-return fee for the movie "How to Train Your Dragon" rented on June 14. I returned the movie the next day, most likely to Cumberland Farms in Wrentham, MA, or Stop and Shop on Pleasant Street in Attleboro, MA. I rent movies around twice a week, always making sure to return them promptly. I am frustrated as I am being charged over $30 for a movie I returned. In the past, I have encountered scratched DVDs and malfunctioning machines resulting in late fees, but this time, I firmly believe I returned the movie. I kindly request the company to check their inventory as I am positive the movie was returned. I recall another incident where a movie was mistakenly processed causing me to pay more than necessary. I value the convenience and affordability of renting movies but find it unfair to pay for a movie I have returned. Your assistance in resolving this matter would be appreciated.

We recently made a trip to our local Walmart to rent movies at Redbox, which we do regularly. We selected 5 movies for our household of 5, a routine we've followed many times. Surprisingly, we were informed that we could only rent 3 movies and one of them had to be a game as we had reached our limit. This was frustrating as we have never rented games and have a good history of returning movies promptly over the years. Consequently, we had to cancel all our selections and leave the store, resulting in a wasted trip and disappointment for our children at home. It's perplexing why there is a restriction on rentals when we always pay for our movies and return them on time. This unexpected limit on our rentals has disrupted our movie night, and we hope to understand the reason behind this policy change.

I rented "Isn't It Romantic" around 11:53 PM on July 7th. I believed that as long as I returned it before 11 PM on July 8th, I wouldn't face additional charges. Nevertheless, my card got charged for a second night even though I returned the DVD by 10 PM today. I am requesting a refund for the second night's charge because if I had intended to spend an extra $2, I would have kept the movie to watch it again tonight with my family. However, the additional $2 was not accounted for in my budget.

I rented two movies on June 19th. I received the bill via email on July 7th, 17 days later, stating that I owe $74.63. I am upset and shocked by this cost. I am requesting a refund for the movies. The amount charged is almost three times the cost of purchasing the two movies at Walmart. I enjoy using Redbox but I will have to reconsider if this matter is not resolved satisfactorily. Your assistance is appreciated.

I rented a few DVDs from Redbox to watch on my portable player. Unfortunately, I fell asleep outside in the city and all my belongings, including the player and the five DVDs, were stolen. As I have been homeless, this is my first opportunity to reach out. I am not sure if it was June 8 or July 8 when this happened, and I am unsure if the DVDs have been returned. I rented them in Gilroy, California [redacted]. My name is Lydia Fernandez.

I have had a frustrating experience with the Redbox at Harvey Court in Aiken, SC. I regularly rent 2 movies, only to return the next day and find the machine out of order. This has been happening repeatedly for about a month, causing me to lose money. I refuse to drive 30 miles to another location to return the movies due to the lack of maintenance. I am extremely dissatisfied with Redbox for not replacing or repairing the faulty machine promptly. The unreliable service has led me to consider alternatives like purchasing movies at the dollar store. I am disappointed in the poor management and lack of new movie selections at this Redbox. I urge the company to address these issues promptly before losing more customers like myself. Thank you - W.J.

I rented two movies on Tuesday this week and was charged $3.92. I returned one movie on Wednesday and the other on Thursday. Initially, I saw charges of $3.93 & $8.52 in my account. Now, there are additional charges of $8.52 and $6.52, totaling $27.48 for a 3-day rental. I had a similar issue a month ago where I was overcharged $12.90, never receiving the promised refund. When I called, I was given the same 3-5 business days response and encountered rudeness. The correct total for this week's rentals should be $5.78. I have been overcharged a total of $34.60 that must be refunded immediately. The situation is frustrating, and I plan to escalate it to the Better Business Bureau due to the consistent overcharges and lack of resolution. Additionally, the Redbox codes obtained did not work, adding to the inconvenience. I request urgent resolution or I will escalate this matter further.

I attempted to rent two PlayStation 4 games last night in Hutchinson, KS - "Far Cry" and "Call of Duty 4". Unfortunately, the "Call of Duty" game was broken, and I took a photo of it at the Redbox before immediately returning it. The "Far Cry" game appeared new but showed minor scuffs. When my daughter tried to play it, an error message saying "unsupported data disc" appeared. I have faced multiple issues with Redbox rentals, from scratched movies skipping to broken DVDs or missing pieces. It's frustrating to pay for an empty Redbox case and then have to contact customer support constantly whenever renting a movie or a game.

Dear Redbox, I'm writing to share my disappointing experience at your Gurney Plaza Penang location on Monday, July 29, [redacted], at 2:15pm. As a Malaysian non-Malaysian student, I was unable to proceed with my transaction due to the rejection of my student identity card. The staff, particularly the man in a dark uniform, was unable to provide a satisfactory explanation and displayed rude behavior, leading to our decision to leave the branch. It would have been more acceptable if the reasoning provided was related to my non-Malaysian student status or company policy, rather than a simple refusal with no further explanation. This incident has left me feeling disappointed about the poor customer service at this location, prompting us to visit Redbox First Avenue instead. I hope that improvements can be made to enhance customer service at Redbox Gurney Plaza. Thank you.

I had an interesting encounter with a RedBox employee today while he was servicing the machine at my local Smith's Grocery store in North Ogden, UT. When I arrived, I noticed his truck was parked incorrectly, blocking the driveway. I politely informed him that his parking was inconvenient, to which he responded defensively. Despite my attempt to address the situation, his attitude remained uncooperative. I hope that Redbox addresses this behavior to ensure such incidents do not reoccur. If needed, I can provide photos of the incident for further review.

Do you ever check the movies at Redbox? My husband and I rent 3 movies at a time, but it seems like one always skips, despite our efforts to clean them. Last week, we received a movie that skipped, and the promo code we were given didn't work. I rented another movie, kept it an extra day, and when I returned it and rented two more, both of those skipped as well. One skipped for 15 minutes, the other for the whole movie. I am frustrated with the experience and will switch to another service. I am returning two movies today, one I barely saw and the other I didn't get to see at all. Calling for promo codes doesn't seem to help, based on last week's experience.

I just got off the phone with Redbox, and unfortunately, I have not been able to reach anyone yet! My first call lasted over 12 minutes, followed by a 15-minute call, and several shorter calls while trying different options to speak to a representative. The movie I rented for my daughter to watch after school turned out to be the wrong one. We wanted "A Dog's Purpose" (Part 2), but we received "A Dog's Way Home" instead. Redbox can verify by checking my rental history that we have already watched "A Dog's Way Home" and "A Dog's Purpose" Part 1. I used my Redbox Perks on this rental and would appreciate a promo code for a free movie rental or having the reward perks restored to my account. I have spent too much time on the phone for this matter and am heading out to return the movie we didn't want in the first place. I hope to hear back from Redbox soon via phone or email.