Redbox Customer Service Issues

I was surprised to see that Redbox charged me double the late fee a day before it was due. I used GetHuman to contact Redbox, and it was great. Redbox called me back in about 3 minutes. Even though I explained my issue, I was put on hold for over 15 minutes. Unfortunately, I had to end the call because my break was over, and I had to return to work. I just want Redbox to refund the $3.50 they overcharged me and remove my card information. I will attempt to reach them again on my next break.

Hello. I'm reaching out due to ongoing frustrations with the redbox services. This marks my 7th encounter where I've tried to return a movie only to discover the redbox screen is frozen, rendering it impossible to return the disc. As a parent to a 5-year-old and a 3-month-old, my errands are not simple tasks. Walking with my children after work to the nearest redbox at [redacted] California Blvd. has become a routine, yet consistently finding the machine with technical glitches has become a problem. This forces me to load my kids back into the car, deal with a crying infant and an energetic 5-year-old, and return the movie at a grocery store instead. As a result, I regularly accumulate late fees with each rental. It would be greatly appreciated if this recurring frozen screen issue could be resolved promptly. Thank you for listening to my frustrations. Carrina

I rented 2 movies from a Redbox kiosk and brought them home to watch. Later, I placed them in my car to return them after work, but when I came back, the movies were missing. I searched but couldn't find them. They are not at home, and I fear they were stolen while I was at work. This situation is distressing as the $60 charge to my checking account is a significant burden since I live paycheck to paycheck supporting my father. To avoid losing our house due to unpaid taxes, I kindly request a refund for the missing movies. I assure you it was not intentional, and I appreciate your understanding. I value your movie services and hope to continue using them. Thank you for your attention. - S. Rankin [redacted]

We rented the movie "Everyday" but encountered a disc error when trying to play it on two different players. It's important to note that the other two movies we purchased played without any issues. We returned the movie to avoid extra charges but are keen on watching it. Our attempts to clean the disc as per the Redbox instructions didn't resolve the problem. We are not primarily seeking a refund but simply wish to enjoy the movie we intended to watch. Thank you. Lenzi M. [redacted] [redacted]

I rented two movies two days ago, both of which won't play on my Blu-ray disc player. I planned to call and return them for two different ones, but I got very sick the next day. When I felt better, I tried to watch them again, but they still wouldn't play. I'm too unwell to go outside to return the movies. The first movie is "Fallout," and the second is "Equalizer Two." I intend to return them tomorrow. Could you please refund the amount I paid for those two movies back to my debit card? I've had similar issues in the past but didn't inform you. I've missed work due to my illness, and my funds are tight. Kindly reimburse my debit card for the rental cost and any late fees incurred. Thank you for your understanding. Kent H.

I rented two movies on Monday from the Randall on Weslayan and Bissonnet while at work. When I tried to return them on Tuesday evening to the box near my home at McDonald's on Homestead and Tidwell, the box wouldn't accept my DVDs, stating it was full. Due to time constraints, I couldn't find another box. I called your number and spoke to an agent, explaining I didn't want to be charged an additional day. The agent instructed me to call back after returning the DVDs. Unfortunately, on Wednesday, I forgot to bring the DVDs to work. Once I got home, I returned them to CVS on Tidwell and the freeway. It wasn't a convenient drop-off, but I didn't want to risk McDonald's box still being full. My card ending in [redacted] was charged $3.78 on 12/17 and then $7.58 on 12/20. Can you please clarify these charges?

I rented a game at the beginning of the month and found no disc inside, which has occurred multiple times. I promptly contacted Redbox to report the issue and have received promo codes as compensation. However, Redbox is still charging me for the games. Despite escalating the matter, each time I follow up, I receive conflicting responses. I am uncertain about the timeframe for resolution or how to contact them. Being charged around $[redacted] is a significant amount that I cannot afford to be debited from my bank account, especially with an overdraft fee already imposed. The inconsistent responses I receive when calling are frustrating. I hope for a resolution to this ongoing problem.

On January 4th around 7:58 PM, my sister and I bought A Quiet Place from a redbox at your LeRoy Tops store. We were eager to see this film after watching Bird Box recently. We had a nice meal, including a homemade vegan deep dish cookie cake made with garbanzo beans and oatmeal, which turned out delicious (if you want the recipe, let me know). We started the movie around 11:45 PM, but immediately had technical issues with the frame rate and pixelated screen. Following your advice, we cleaned the disc, getting to the main menu, but the movie wouldn't play. It's now 12:30 AM, and I'm disappointed that we can't watch the movie.

My partner and I visited the nearby Walgreens to rent movies. At the Redbox kiosk labeled A, we selected "Monster Party" and "Airstrike." However, during the checkout process after entering my ZIP code, the machine froze. Due to the cold weather outside, we decided to switch to Redbox B and rented the same movies using my credit card ending in [redacted]. Concerned that the first machine might unfreeze later and cause issues with my credit card information, I contacted Redbox customer service at 11:51 p.m. Unfortunately, the call disconnected after providing the last four digits of my card. I tried calling back but was informed that the store service was closed. I am uneasy about this situation and would appreciate immediate assistance. Thank you, Brooke Schmidt.

I believe the movie streaming service prices are too high. They are comparable to DirecTV's rates, which we have never used. The current prices may be unaffordable for individuals who are homebound due to disabilities or old age living on modest Social Security income. Since the cost of living continues to rise without significant increases in government support, lowering streaming prices could make your services more accessible to a wider audience. As two senior citizens, we are constrained to only using "Red Box" kiosks for now due to the pricing. Lowering the streaming prices would potentially increase our consumption of streaming content. If prices remain high, we might have to stop enjoying movies as we age and lose the ability to visit a kiosk. I urge the company to reconsider its pricing strategy for the sake of customers like us.

I made an online reservation for a movie, then updated my credit card information afterward, causing the reservation to not be found when I went to pick it up. I rented the movie using my points, so the original reservation was not needed, but it resulted in me losing [redacted] points. Can I have those points reinstated since I couldn't pick up the reserved movie due to the credit card change?

I recently rented a game from a Redbox kiosk, only to discover that the disc inside was blank, indicating that it had been swapped out by someone before me. I immediately contacted their customer service, and was offered a free night rental, which I declined. Despite this, I have noticed three additional charges on my account for the game I never received. This situation has upset both my son and myself, especially during a time when I have been unable to work due to recent weather conditions. I am disappointed by Redbox's actions and the lack of assistance provided. If this matter is not resolved satisfactorily, I will be sharing my experience on social media platforms to bring attention to Redbox's lack of customer support.

I have been a loyal Redbox customer for years and recently reached Legend Status twice with their new Perks Program. Although I receive texts with special offers, I have encountered issues receiving the reward points promised. Despite following the activation instructions and waiting the required time after returning the movies, I never receive the points. When I contact customer service, I am faced with unnecessary questions and have to ask for a supervisor, leading to long phone calls and frustration. This has happened on five occasions, and I am disappointed with the way I have been treated. While I appreciate the offer of a free movie, I hope this issue can be resolved to avoid further inconvenience.

I visited Redbox last night to rent some movies, but when I scanned my card, it did not work. It prompted me to use a different card, even though I had just loaded $20 onto my PayPal card specifically for this. I tried my bank card, but encountered the same issue. I have not contacted my bank yet to check if funds were deducted. However, last night, Redbox charged $5.37 to my PayPal card. This morning, another $9.73 was deducted. I kindly request a refund of these amounts back to my card. Thank you, Victoria.

I recently realized I forgot about two movies I rented from Redbox at Circle K on Lorraine Cowan when I noticed a charge of $38.21 on my account. Although I acknowledge that the charge was valid due to returning the movies late, the total amount seemed excessive. Upon returning the movies two days late, I was charged an additional $25.46. I assumed I would receive a partial credit since I ended up paying $63.67 for two rentals. It would have been more cost-effective to purchase the movies outright. A friend mentioned receiving a credit in a similar situation. As someone on a tight budget, the unexpected charges are a burden. I would appreciate discussing this matter with a representative. Thank you.

I rented two movies from a Redbox machine. However, when I tried to return them the next day, the machine would not accept them. After reaching out to customer service, I was assured that I would not be charged for the faulty discs. Despite trying on multiple machines and contacting customer service again later, I was surprised to find a $64.41 charge on my card. Despite mentioning my previous call, the representative claimed there were no notes or records of it. I am disappointed by this situation and feel as though Redbox is unfairly taking my money. It is frustrating that they do not seem to have a record of my previous call. I am determined to resolve this issue promptly and will continue to follow up until it is resolved.

Hello, as a civilian nurse working with the ARMY, we are gearing up to celebrate Nursing Week with our dedicated team of 35 nurses at the clinic. To make it extra special, my friend and I have planned cute daily surprises with movie-themed sayings and gifts like popcorn labeled "just popping in to say hi" and other treats. In the spirit of our theme, I thought it would be fantastic to give each nurse a 1-day movie rental certificate. I understand it's last minute, but I wanted to explore if this is something feasible. Thank you for considering our request to make Nursing Week even more memorable for our hardworking staff.

I have noticed unauthorized charges on my account through a debit card number that was previously canceled. I reported this to my bank's fraud department. My experience with Redbox over the phone regarding these charges was unacceptable. When I disputed the charges, they refused to assist, and they even denied my request to speak to a supervisor. I found this to be poor customer service and potentially illegal. To make matters worse, they managed to access my new debit card and withdraw funds without my permission. I am frustrated and my bank is investigating how this occurred. I am seeking an explanation and a refund. My name is Tammy L. from Santa Maria, CA, and the incidents happened on 4/15/19. I am cautious about sharing my bank information going forward. Any assistance would be appreciated.

Account charge inquiry ... Michael: Hi, I'm Michael. I'm going to check your concern now. Kerry Seabrooks: Sure Michael: Hello, Kerry. Thanks for waiting. I hope you're well. Kerry Seabrooks: I was billed for a late movie return and promo points were used for it. Michael: I see you have an issue with the rental charge. I thank you for letting us know. Michael: Can you provide the last four digits of the card and the billing zip code used for the transaction? Kerry Seabrooks: [redacted]/[redacted] Michael: Thank you. How much was the additional charge for these items? Kerry Seabrooks: $1.89 each Michael: No need to worry. The $1.89 extra charge is just a pending hold that will clear within 1 to 3 business days, based on your bank. Michael: You won't get double-charged for these items. Michael: Is there anything else you need help with tonight? Kerry Seabrooks: The charges are already on the account Michael: I see. Those charges will drop off. Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection. Michael: You can also confirm this with your bank. Michael: We value your time in discussing this with us. Is there anything else you need assistance with? Kerry Seabrooks: No, but I believe the charges are permanent Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection. Michael: I understand. Thank you for reaching out to Redbox. Take care! Michael has disconnected.

I used my points to rent the movie "Discarnate" from Redbox on May 4th. Unfortunately, there was an issue with the DVD case which caused the Redbox machines to reject it repeatedly. I tried different machines and even had a friend help me purchase a movie to swap cases, but I was unsuccessful. It took until Wednesday for me to get assistance, by which time I had managed to return the movie with the faulty case just in time. I did not receive proper help from the three customer service representatives, and now I am being charged for several days as if I intended to rent the movie for an extended period, which is unfair given the circumstances. I want a refund for the 3 days I was incorrectly charged, as well as a resolution regarding the damaged DVD of "Possession of Anne Grace" that I purchased from Redbox and that only plays one scene before freezing. I have been a loyal Redbox customer for a long time, but these recent experiences have been frustrating. I would appreciate a refund and assistance in resolving these issues promptly. Thank you for your help.