Redbox Customer Service Issues

My husband and I rented a Redbox movie and 2 video games, returning them all on the same day. We were charged $27.23 on Nov 14th, [redacted]. To our surprise, today we noticed a charge of $72.96 on our account. We returned all the items at a Walgreens in Spokane and are now being charged $73! Even after my husband called and explained, we were told there is nothing that can be done. This situation is completely unacceptable. Perhaps my husband's kindness backfired as he didn't complain about the game that took 16 hours to download, which resulted in us paying for nothing. I am adamant that we should not have been charged this exorbitant amount. I am available by email until 5 pm and expect a prompt resolution to this issue. The level of customer service we have received is incredibly disappointing.

I've been charged twice for renting movies recently. On 11/30, I rented some movies, was charged, then returned them on 12/1. However, on 12/2, I was charged again for movies I didn't rent that day. This is the second time this has happened, and it's frustrating. If this continues, I will have to stop renting from your service.

I have been a loyal Redbox customer named Pamela K. for some time now, but I have run into issues with my account. Despite reaching out to customer service multiple times, I have yet to receive a clear response. All I've been told is that my concern is under investigation. I provided my email, [redacted], but have not received any updates. I even shared my phone number, but communication seems to be at a standstill. I am seeking clarification on the status of my account and would greatly appreciate an update.

I tried purchasing video games during your closeout week. I used a new card, but it was declined along with my old card, which are both functional. You mistakenly charged my old card three times due to my account being locked. A customer service representative mentioned an uncommunicated "internal policy" that prohibits using new cards to buy games. I have to wait 48 hours to receive a refund and still have not received the games. If this matter is not resolved satisfactorily, I will not be a customer in the future. This situation is quite unreasonable.

I was excited to purchase "The Lion King" DVD for $8.99, but was disappointed to find out it was for Blu-ray only. The website should clarify that the $8.99 price is for Blu-ray. When I clicked "own it" for $8.99, I assumed that was the price for the DVD version. It was misleading to only disclose it was for Blu-ray on the next screen after I added it to my cart. I had to remove it since I don't own a Blu-ray player. This issue should be addressed to prevent further confusion in the future.

I used the Redbox app on my phone to place an order for a pickup at the [redacted] Ryan St location where I work. After confirming via email and selecting my movie, I encountered an issue using the promo code G6ZFP4DN when entering my card details. Despite the charge on my card ending in [redacted], the movie was unavailable upon my return to the kiosk. I have evidence of the transaction through photos and screenshots.

On 11/27/[redacted], I opted to buy the Star Wars: The Last Jedi DVD for $5.99, but I received a bill for $31.30, which is incorrect. I require a refund as I do not want the movie and selected the purchase option due to the lower cost. I am a frequent DVD renter, mainly for the inmates at the facility where I work. I am eager to address this matter promptly. Thank you and Happy Holidays, Justin

I was wrongly billed for a movie that I returned. When I contacted customer service, I was accused of lying and stealing, which was incredibly insulting. I have taken action by contacting my bank, canceling my card, and reporting the incident as fraud. I will not be using this company again and I have also shared my experience on the National nursing site where I contribute. It seems like Sara and Ed from the customer service department need to improve their interactions with customers.

I rented some movies in October but returned them late in November, resulting in a $95 charge on my account. When I contacted customer support, I was unable to speak to a supervisor. As a single mother whose divorce was recently finalized, having this charge right before Christmas has greatly affected my ability to provide for my son. It's disheartening that Redbox couldn't offer more assistance in this difficult situation.

Today, I bought 2 movies, "A Dog's Purpose" and "A Dog's Journey", at the Redbox outside the McDonald's on Marina Bay Drive in League City, TX. Unfortunately, I didn't receive the movies as the machine didn't dispense them. I made the purchase with a MasterCard ending in #[redacted]. I'm looking for a refund or a way to pick up the movies without extra charges. You can contact me at [redacted] or [redacted]

I rented two movies from Redbox for my son. He did not return them on time, and I was charged $63, causing overdraft fees in my account. When I called customer service, they offered a $10 refund, but I requested a larger refund as I planned to return the DVDs myself. They transferred me to a supervisor named Eugene with employee number [redacted], who was disrespectful. He claimed to be the highest supervisor and refused to provide corporate contact information. I believe his behavior was unprofessional, as supervisors should not treat customers with disrespect. I acknowledge the mistake of trusting my son to return the DVDs but have always returned them on time in the past. The accumulated fees are a significant burden for me, and I am seeking assistance in resolving this issue.

My spouse and I rented two movies from a Redbox on November 26th and returned them the next day on November 27th. I recently noticed a charge of $59.50 on my bank statement. I promptly contacted Redbox's customer service through their live chat on their website. Despite multiple explanations, they refused to refund me and claimed they couldn't locate the DVDs I returned to the Redbox. After some online research, it appears many others have encountered the same issue.

The DVD return machine at CVS on Highland Lake Rd in Hendersonville, NC, zip code [redacted], is not accepting disk returns, only spitting them out. Machine B works well for returns, but it gets full quickly since it's the only one there. It's a bit inconvenient having to go to another Redbox location to return items. Hopefully, the issue with Machine A can be resolved soon. Appreciate any help on this matter.

I recently discovered that you are discontinuing your game rental program, which is the last service of its kind without a monthly fee. This news is disheartening as your game rental service was often considered expensive and had a limited selection compared to predecessors like Blockbuster. Although physical DVDs are becoming less popular due to the convenience of streaming, video games still benefit from physical media due to bandwidth considerations. I am disappointed by your decision, and as a result, I will no longer be using your services. I believe I am not alone in feeling this way, and your business may suffer as a result of this change.

I recently rented the movie "Ad Astra," but encountered issues as it kept skipping and pausing throughout. When I contacted customer service, I was instructed to return the DVD. I was disappointed as I had been looking forward to watching this movie and couldn't due to the poor quality. I hope this issue can be resolved to prevent others from facing the same problem. Thank you.

I contacted customer support regarding a movie charge from almost a month ago. After waiting on hold for over an hour and twenty minutes, I spoke with a representative named "Sam." She mentioned there was no proof of return for one of the two movies I rented and returned simultaneously. Apart from a late fee, I was charged an extra $7.58 on December 17, [redacted], and another $27.83 on December 22, [redacted]. Sam said she would transfer me to her supervisor for further assistance.

I rented a movie on demand last night. The price on the payment page changed from $2.99 to $5.99 after I clicked 'Rent Now.' Carla from customer support was helpful, but today Tifannie was rude and unhelpful, refusing my refund request. After reconnecting, she eventually agreed to a $3 refund, claiming a promo had expired a week ago. Tifannie was snarky and quick to disconnect the chat. She ended by stating I should pay more attention to charges before purchasing. Her behavior was unacceptable, and I was shocked by the lack of professionalism. I hope the refund comes through as promised. I will think twice about renting from this company again to avoid another negative experience like this.

I received a faulty DVD from Redbox. After going through their cumbersome return process to report the issue, I rented the same DVD only to find it was the identical defective disk. Despite reporting the problem, they refused a refund for the rental. Unfortunately, reaching a real person for support at Redbox seems impossible. I am extremely disappointed in their customer service and will likely not use their services again. It's frustrating that Redbox lacks the support and efficiency of other companies.

I am repeatedly being charged multiple times a month without authorization. In the last five months, there have been 15 unauthorized charges on my card ending in [redacted] and [redacted], despite only renting two movies. This has resulted in over $[redacted] being taken from my account. This behavior is unacceptable and feels like theft. I demand an immediate stop to these charges. If necessary, legal action will be taken with the support of others affected by this issue. These unauthorized charges must cease immediately. Best regards, Jessica & Tony K.

I rented two movies from Redbox at the Walmart grocery store on Noland Rd in Independence, MO on December 28, [redacted]. I returned them on December 29, [redacted] at the Redbox near my house on 23rd & Lee's Summit Rd. However, I was charged $7.55 for movies I had already returned. I thought it was okay to return them to any Redbox location. Can you please explain why I was charged and let me know when I can expect a refund to be issued back to my Debit card? Unhappily yours, Yolanda M.