Redbox Customer Service Issues

I rented the movie "Hustlers" online on 12/31/19 using my Perks points, but unintentionally used a canceled Capital One Mastercard ending in [redacted]. I no longer have that credit card, so I couldn't pick up the movie at the Redbox in Barnegat, NJ. Despite trying to contact Redbox customer service and facing long wait times, I wasn't able to reach anyone. Eventually, I rented the same movie again using my new card ending in [redacted]. I would like a credit of $1.75 + tax for the first rental that I couldn't pick up. Thank you for your help. -David J. B.

The long wait times are frustrating. I waited on hold for 20 minutes, then had to hang up. This happened multiple times during the day when trying to reach Redbox for assistance with using my promo code (F4H9FQ7N) on December 30th, which didn't work. I ended up renting the movie "Judy" instead. When I tried calling the next day to resolve the issue, no one picked up the phone at Redbox. I wonder if they are closed? After waiting for 22 minutes and 28 seconds, I had to hang up again. This experience with Redbox has left me very dissatisfied.

Hello, my name is Julie Noel, and I reside in Jones, Oklahoma, at [redacted] E. Britton Rd. Apt. 5B, Jones, Oklahoma [redacted], which is linked to my Mastercard used for renting 3 movies. Two of the rentals have been returned, but I haven't been able to return the last one yet because of the extreme weather conditions we've experienced lately. I've been unwell and housebound for the past few weeks due to pneumonia, and with the bad weather, I can't venture out to return the movie "Judy." I kindly request a waiver on my rental fees until I am able to return it. I've already returned "Toy Story 4" and "Hustlers." I appreciate any assistance. You can reach me at [redacted]. Thank you and best wishes.

I used the Redbox machine at Family Dollar to rent movies. Initially, I bought one movie and attempted to rent two more, but only received the one I purchased. I was charged for the purchase, and later discovered a $56 charge on my account, which was preceded by another charge a few days earlier. Since I only bought the first movie and did not rent any additional movies, I am confused why I am facing almost $70 in charges for a single movie. I would like a prompt response to address this issue.

Hello, I'm reaching out for assistance in getting a Redbox kiosk in our city. I reside in Warm Springs, Oregon, and the closest kiosk is located in Madras, which is 45 miles away. Our community of 5,[redacted] people, situated on an Indian reservation with an interstate passing through, would greatly benefit from having a kiosk here. I believe placing the kiosk at Indian Head Casino, with its 24-hour security, would be ideal to prevent vandalism. Many residents, including myself, enjoy watching movies but find it inconvenient to travel to Madras to use the kiosk due to the distance. I would appreciate guidance on the necessary steps to request a Redbox kiosk in our area. Thank you.

I rented two movies, "Addams Family" and "Zombieland 2: Double Tap," but unfortunately, both films had playback issues. "Addams Family" would skip and freeze around 30-45 minutes in, while "Zombieland" had similar problems near the end of the movie. Despite trying to clean the discs and use different DVD players, the playback problems persisted. This is now the third time I've experienced this issue. In the past, I didn't contact customer service, but this time I would like a refund for the $16 charge. I enjoy using Redbox, but it's frustrating when the movies we rent don't play properly. I've tried for my son's sake, but I can't afford to keep losing money on rentals that don't work as expected.

I signed up for Red Box on 1/30 and received a promo code for 1 free rental on my Roku Red Box app. I have been attempting to redeem this code both on the app and on my online account without success. I am still within my 2-week period. I have made 4 attempts to contact Red Box via phone to speak with a customer service representative, but each time, after a 4-minute wait, I was disconnected. Due to difficulties communicating online, I would appreciate a callback on the phone. I am disappointed with the customer service experience from Red Box so far. Thank you. Larry

Hello, I was in the chat queue for a long time, so I'm reaching out via email. Yesterday, we rented "Doctor Sleep" from our local Kroger and shopped further. Sadly, we suspect either someone removed the disc from our cart or it was left behind in the car with our groceries. Despite contacting Kroger, no one has returned the disc. How can we avoid being billed for this lost movie? Thank you, Christi G.

I was charged twice for returning movies late, and I was also charged for a movie I used my free points on. I have rented over 50 movies from your service, and this mistake has frustrated me. If I don't get a refund, my family and I will no longer use your app. I thought the total was $2, but I ended up being charged $6. I made sure to return the movies on time by double-checking my emails. I am baffled by how this error occurred. I enjoy using Redbox and would appreciate your assistance in resolving this issue.

I was charged extra for the two movies I rented yesterday from Redbox. The box indicated the total should be around two dollars, but I was charged more with additional fees as if I was late in returning them, which is not accurate. There was also an extra charge for a movie I used my free points on, making the total around six dollars. I am confused and disappointed as a regular customer who has rented over 50 movies from Redbox. If the incorrect charges are not refunded, my family will no longer use Redbox. Please assist me with resolving this issue.

I rented two movies, "Zoolander 2" and the new Terminator movie. I returned the first movie to the machine without any issues. However, the second movie was not accepted despite numerous attempts. Upon opening the case, I discovered the movie was missing. I returned home to check, but the movie is nowhere to be found. I did receive a receipt for "Zoolander 2." I am wondering if it's possible that the Terminator movie was accidentally placed in the same case as "Zoolander 2." Thank you, Jody O. [redacted]

Today, I updated my account on the phone app as requested. However, I encountered multiple frustrating issues trying to rent my 5 movies. After entering my payment details and receiving a confirmation email, I went to the location only to find out I couldn't rent the movies. I contacted customer service and was offered only a promo code for one movie, even though I rented 5. Despite being promised 5 promo codes, I could only use one at a time. It's disheartening that the movies I wanted were not available after going through this ordeal. Redbox's policy of charging customers if movies are not picked up within 24 hours seems unnecessary and unpleasant. This experience has been extremely disappointing, especially when customers like myself rely on Redbox for entertainment. Today was tough for me due to health issues, and I was hoping for a positive distraction from Redbox. Unfortunately, this situation only made my day worse. Thank you for your understanding. Warm regards, Patricia N.

One of the consultants with your company was recently laid off due to a reorganization. We have discovered that some employees currently working there may have submitted fake resumes during the hiring process 18 months ago. Some candidates listed BCBS, Nordstrom, and State of Michigan as clients but may not have actually worked for them or were working with different technologies. While we won't name specific individuals, it would be beneficial to have enhanced verification procedures in place for future full-time hires.

I rented "Judy" and "Ford v Ferrari" on 2/14/[redacted]. Unfortunately, "Judy" wouldn't play on my Blu-ray player, whereas "Ford v Ferrari" worked fine. I thought it might be a faulty disc, so I tried renting "Judy" again from another Redbox, but encountered the same issue. Now I've rented it twice without being able to watch it. I'm unsure how to proceed for a refund. As for the defective discs, I plan to return them as usual, but I'm concerned that others might experience the same problem. What would be the best course of action in this situation?

On January 29, I rented two movies, "Zombieland 2" and "Black and Blue," which I returned a few days late on February 3rd. I attempted to contact customer service, but they disconnected while I was speaking with them. Despite their claim of not finding the movies, I am certain I returned them. They charged me $67.98 for the two movies I no longer have. The customer service experience was poor due to the abrupt disconnection. I am frustrated because the charge overdrew my account. Additionally, I was advised to contact the bank regarding the issue, which seems unnecessary since the company processed the charge.

On January 29th, I rented two movies, "Zombieland" and "Black and Blue." I returned them a few days late on February 3rd. When I contacted customer service, they disconnected while I was speaking. Although they mentioned they couldn't locate the movies, I am certain I returned them. They charged me $67 for movies I returned, which led to an overdraft in my account. The customer service was rude for disconnecting abruptly. I simply want my money refunded by Redbox as they debited my account without reason. The suggestion to involve the bank was unnecessary since Redbox was responsible for the charge. I request that Redbox return the funds to my account promptly.

I encountered an issue at the Redbox pickup location as described below. Despite using the same card for reservation and pickup, I was unable to complete the transaction and my reservation was canceled. Upon attempting to pick up the DVD a second time, there was no reservation found for my card. This disappointing experience not only left me without a movie to watch but also caused me to miss out on a promotional code after making a long trip through a thunderstorm. This frustrating experience marked my first and last attempt at using Redbox.

I returned the Ford V Ferrari rental on Saturday, 3/14 around noon. I didn't get a confirmation for the return. Today, I had trouble accessing my account. I tried to reset my password but it didn't work. I also tried to reach customer service but couldn't get through. Jim K.

Hello Redbox team, I have been a loyal customer for many years since the beginning of Redbox. My family only watches one or two movies per month, sometimes even less. We initially switched from Netflix back to Redbox due to the lower cost, as we don't utilize the service frequently. However, recently, we have encountered playback issues with the last six movies we rented from Redbox. The problems occur well into the movie, making it frustrating to watch. We have even given up on some discs due to playback issues. Last night, we spent around 15 minutes trying to navigate through bad spots in a movie but eventually skipped a significant portion. It has become too bothersome to continue dealing with these playback problems, so we have decided to switch back to Netflix. Thank you for your service. - Initials J.D. - [redacted]

Dear Redbox Team, I am reaching out with a suggestion regarding the current situation with the coronavirus outbreak. I understand the importance of caution during these times and wanted to share my concerns with you. There have been reports indicating that the virus can survive on plastic and metal surfaces for up to three days. This information made me think about the potential risks related to renting movies and games from Redbox kiosks. While some customers may continue renting, others might refrain from doing so to prioritize safety. Considering the widespread effects of the outbreak and the precautions being taken by many businesses, I believe it would be beneficial for Redbox to consider temporarily suspending kiosk rentals. This action could show your commitment to public safety and may even strengthen customer loyalty in the long run. As a possible alternative, reducing prices for online streaming services could be a way to adapt to the changing circumstances and maintain customer engagement during this challenging period. I believe that taking proactive measures now could have a positive impact on Redbox's relationship with its customers. Thank you for considering my suggestion.