Redbox Customer Service Issues

I previously sent an email on March ** but received no response. I attempted to contact customer service twice via phone, but faced long wait times. Despite sending a follow-up email, my issue remains unresolved. On March **, I encountered a malfunctioning kiosk when attempting to return movies, resulting in an extra day's charge. I could not return the movies until the next day due to distance constraints. I am seeking a refund for the additional charge incurred due to the faulty kiosk. I have not received instructions from Redbox on how to rectify this issue.

My mother accidentally left her phone at home while going out to return two movies and pick up two new ones, one of which was free due to a code from last night. She selected the free movie for tonight's viewing but ended up picking one that requires a Blu-ray player, which we no longer have. I'm unsure about the refund policy, as I couldn't find it online. I need to return the movie before watching more than half of it since my mom couldn't reach me until she got back, leading to the mistaken purchase. Also, how can we redeem a free movie on our next rental?

My mother accidentally left her phone at home and went to return a couple of movies and pick up two new ones. She got one movie for free using a code given to her the previous night. Since we didn't have a Blu-ray player, we mistakenly rented a movie in that format. I can't find the refund policy online and want to return the movie quickly, ideally before watching half of it. How can we get another free movie when we make the second rental?

Dear Redbox Customer Service, I’ve been experiencing a recurring issue with my bank account regarding movies I rented from Redbox three to four months ago. Despite returning them, I am still being charged $98.23 each month. This situation is causing me financial strain, especially during the current pandemic, where I have been laid off. I have even had to get a new card and block Redbox from charging it. I believe this issue needs to be urgently addressed. Additionally, I have concerns about how my new bank information was obtained without my consent after blocking Redbox. Moreover, the response from Customer Service was unsatisfactory, as they blamed me for not returning the movies and hung up on me. I am requesting a thorough investigation into this matter and a resolution to the ongoing charges. If necessary, I am willing to escalate this matter to a higher authority within your organization. I appreciate your prompt attention to this matter and look forward to your response. Sincerely, E.

On April 3, [redacted], around 9:30 p.m., I rented the movie "Charlie's Angels" from a Redbox kiosk located in front of Circle K at 47th Avenue and Bethany Home Road in Glendale, Arizona. I used my debit card under the name Toni T. The movie container did not have a visible barcode, and despite the DVD being in good condition, it would not play properly, skipping and jumping. I tried cleaning it but had no luck. I could watch other movies without issues. I was unable to enjoy the movie due to this problem. I am requesting a full refund for the rental and possibly some promotional codes as compensation for the inconvenience. I hope Redbox can address this matter promptly. Thank you.

I rented a movie through "On Demand" on April 02, [redacted]. I was given a promo code in an email for a free rental, valid until April 13, [redacted]. However, every time I try to use the code, I receive an error message and it doesn't apply. The email from Redbox states "At The Box" and "On Demand," leading me to believe the code should work for an On Demand rental. Can you please clarify? Thank you.

I am disappointed by the recent experience I had with a late fee charge at Walgreens in San Marcos, TX. The late fee for a DVD was advertised as $25+tax for being 17 days late. However, upon return, I was charged $42.98 without receiving any courtesy reminders about the DVD being overdue. I believe this is a case of overcharging and lack of customer notification. I kindly request a full refund for this error. Thank you.

I recently rented a movie from Redbox, but upon arrival, I found a copied barcode inside the cover instead of the actual movie. This allowed the Redbox scanner to dispense the cover as if there was a movie present. I have now rented the movie again from a different Redbox location, but I am left with the copied imitation. I don't want to keep getting charged for something I don't have but also don't want to inconvenience others by returning the imitation. I only intended to rent the movie once. Please help me not get charged for the first rental and advise on how to avoid this issue in the future. Thank you.

Hello, I am reaching out because while shopping in another town, I noticed a Redbox kiosk with two movies we wanted to watch. We decided to rent them, assuming we could return them in our hometown. Unfortunately, upon returning home, I discovered the kiosk was missing. I checked online and found one listed at Dollar General, but upon visiting, I learned it wasn't there. So, I now must return to the original location. I don't believe I should incur an extra day's charge due to this inconvenience caused by inaccurate information on the website. Please confirm if I will receive a refund. Additionally, any insight on the arrival of a Redbox kiosk in Casey, Illinois would be appreciated. Thank you for your attention to this matter. Blessed regards and thank you.

I recently rented two DVD discs from a Redbox kiosk at a Safeway store near me. Upon attempting to return them the next night, I discovered the kiosk was out of service. After contacting customer service, I was assured that the kiosk would be fixed within 24 hours and my account would be credited upon return of the discs. However, upon returning the discs three nights later, I was charged over $15 for what was supposed to be a $1.80 charge per disc. It is frustrating that I was penalized with an extra $12 charge due to the kiosk being out of service. This experience has been extremely disappointing, and I am reluctant to rent from Redbox again in the future.

Hello, I regularly rent multiple Redbox DVD movies, and most of the time I am billed correctly. However, on eight occasions, I noticed incorrect charges on the following dates: April 23, 24, 25, 29, and 30: I was charged double - $3.88 each time, despite returning the movies on time within 24 hours. Additionally, on May 8, 9, and 10, I was overcharged $3.92 each time, even though I returned the DVDs promptly. I enjoy using Redbox and have contacted customer service regarding these issues. The representative assured me that I will receive refunds for the overcharges. However, I am still uncertain. I value honesty and integrity, and I just want these billing discrepancies to be corrected promptly. Thank you for your assistance. Sincerely, Jim H. Card Ending in: [redacted]

I was surprised to see over $16.00 in fees for renting two movies from Redbox. The prices are way too high for just regular DVDs and it would have been cheaper to buy the movies outright. Despite the convenience, I rented the DVDs late, only kept them for a short time, and still ended up with high charges. As a disabled firefighter, I can't afford these prices. It seems like a lot of money compared to other essentials like gas for my car. The lack of transparency about the costs and the impact on customers during tough economic times is frustrating. Please close my account as I feel taken advantage of by these excessive fees from Redbox.

I used a code to get a FREE DVD from Redbox, but I was charged $2.99 on my email receipt. I rented several DVDs with codes, but I was charged $1.92 on my credit card instead of the discounted price. Why am I being charged for rentals with codes? Do I have to return the "Fanatic" DVD or can I keep it to watch on my day off as a free purchase? I'm confused about the charges and want to watch the DVD when I have time off. I appreciate your prompt assistance with resolving these issues. Thank you. - K.

I recently signed up for a Redbox account to share my disappointment. On Friday June 12th, our family movie night was ruined when my husband rented "The Queen's Corgis" for our 7-year-old daughter. I was shocked by the crass jokes and highly suggestive content in the film. The disrespectful portrayal of the commander in chief and the first lady, Melania Trump, was completely uncalled for. Regardless of political views, respect for their positions should be maintained. I am deeply dissatisfied with Redbox's movie selection and believe that offering such content only adds to the divide in our society. We could only stomach about 12 minutes of the movie before turning it off. Redbox, you should reconsider promoting films like this. Thank you, A.T.

I had reserved movies on 06/13/20 at Circle K [redacted] West Thomas Rd. I used my perks to get 5 movies for free. However, when I tried to pick them up, the kiosk didn't recognize my reservation. I had to reserve each movie individually to get them for free. I have an email receipt as proof of my reservation on 06/13/20. I tried to resolve this until midnight on 06/14/20, but there seems to be no way to fix the issue. I'm worried about being charged for not picking up the movies. The system shows I've already gotten my 5 movies, but I haven't. I'm disabled, and watching movies is essential for me. I've had no luck getting assistance from Redbox as they are closed. Please help me resolve this so I can enjoy more movies. Thank you. - Richard E., ZIP: [redacted]. Phone: [redacted]. Email: [redacted] Thank you for looking into this matter.

I rented the movie DVD "World War Z" on June 22, [redacted], at 11:00 am Pacific Coast Time and returned it the next day at 8:00 am on June 23, [redacted]. I just received my receipt and found that I was charged double. They billed me for a 1-night rental on June 22, [redacted], and another for an extra-night rental on June 23, [redacted]. It's currently 9:15 am on June 23, [redacted], and I believe it's unfair to be charged for that date when it's still morning. I have rented many RedBox movies this year, but this is the ninth time they've overcharged me. I'm requesting that RedBox refunds the price for the night of June 23, [redacted], as I returned the DVD already. I am extremely disappointed with RedBox and will no longer be using their services, and I will be informing my friends and family about this experience. James (Jim) Hendrickson

Hello Redbox support, I recently received a free DVD rental reward via email for activity on your streaming channel. Due to my health conditions, I am unable to travel to a box location. I haven't left my home since March [redacted], relying on grocery deliveries from Walmart. An overnight DVD rental is impossible for me. If possible, could I receive a free streaming rental instead? Thank you, Richard P. Tate Western, NE

I was uncertain about the movie I rented and checked my account online but found no record of it. Later, I noticed an over $30 charge for an unreturned movie ("Spies in Disguise") and was charged $34.00, whereas it could be purchased for $5.99 (currently $6.99). I am requesting a refund of the price difference between the buy-now cost and the rental fee. There should be a way to verify rented items. However, setting the rental fee significantly higher than the purchase price seems unreasonable. I attempted to address the issue with customer service via chat but my concerns were dismissed based on policy. The agent only offered a $10 refund if I returned the movie, leaving a remaining cost of $24 to buy it. The customer service representative avoided discussing exceptions and abruptly ended the chat. I have a copy of the chat transcript. I am very disappointed in the rental policy, the lack of online rental visibility, and customer service's unwillingness to resolve the matter.

I went to iPic to see a movie, where they offered a deal to pick another movie for 75% off. I selected a second movie, totaling three movies at $5 and some change. After swiping my card, the screen showed the deduction. I then went to another Redbox to get the movies. Unfortunately, the customer service representative I spoke with was very rude and hung up on me initially. After calling back, she suggested putting in a promo code before charging my card again. However, she ended up charging my card twice for the movies. I want the extra charge removed immediately or I will contact the Better Business Bureau. I hope this issue can be resolved promptly.

About a month or two ago, I noticed several charges on my credit card statement from Redbox rentals. I do not have a Redbox account nor have any association with them. After contacting Redbox, they issued a refund for the unauthorized charges. The customer service representative assured me that there would be no further charges. However, I recently discovered additional charges of $80 and $26 on my card. This has put me in a difficult financial situation, causing me immense distress. I urgently request a refund and for Redbox to cease charging my account. Thank you.