ROBLOX Customer Service Issues

I have discovered over 6,[redacted] Robux (around 6,[redacted]) missing from my account that I had been saving. Upon reviewing my transactions, I found that the amount was used to purchase a plain shirt named 'Inside' by Coident on October 12, [redacted]. I did not make this purchase as the shirt is featureless and conveniently close in price to the missing Robux. I suspect my account has been compromised. I am requesting assistance to recover my 6,[redacted] Robux and address this issue promptly.

I recently returned to Roblox after a one-day absence and discovered that my valuable items, a glow-in-the-dark ride dog and a ride giraffe, are missing from my account. I would like to request the return of these items and possibly receive [redacted] Robux as a gesture of goodwill. Your prompt assistance in restoring my stolen items would be greatly appreciated. Thank you in advance for resolving this issue.

While playing LUCKY BLOCKS Battlegrounds, I encountered an unexpected pop-up to purchase Rainbow Lucky Blocks for $[redacted] Robux as I was leaving my base. Even though I selected "no," I was still charged $[redacted] Robux. I am seeking a refund for my Robux. Thank you for your attention to this matter. Your help in resolving this issue and reimbursing my Robux would be greatly appreciated.

Hello, I am having trouble accessing my account. Despite trying old and recent passwords, I have been unsuccessful in logging in. I have been dealing with this issue for over a year and have not yet regained access to my account. Please assist me in resolving this matter. As a gesture of goodwill, I kindly request [redacted] robux in advance. I have nostalgic attachments to this account since my elementary school days, and it is disheartening not being able to retrieve it.

A few days ago, I encountered the [redacted] Error. Initially, a few weeks back, my connection would drop out randomly, leading to severe lag. Gradually, I found it challenging to join certain games, which worsened over time. Despite having excellent wifi, the problem persisted. I attempted various solutions, including deleting Roblox files. Recently, I managed to play for a brief period before the Error resurfaced, affecting all games, especially Pineville. This situation is frustrating as I love playing but now struggle to stay connected. Any assistance would be appreciated. My username is Wolfsis2005, and I fear not being able to enjoy the game despite investing significantly in Roblox.

While playing Dungeon Quest in private lobbies with specific requirements, a player joined and became upset as they did not meet them. The player proceeded to act aggressively, accusing the group of racism for not letting them in. Trying to explain my openness and lack of prejudice, I mentioned that I do not discriminate based on race, sexual orientation, or personal preferences. Unfortunately, the player reported me, resulting in a 3-day ban from Roblox. I believe the moderator may have misinterpreted the situation. I am seeking assistance to have this ban lifted, as I feel I did nothing wrong during the exchange. Thank you.

Hello, I need some assistance with a situation. A friend of mine forgot the password to her account, 'violet_gamer01', and I recall it. When I tried logging in, a 6-digit verification code was sent. I remembered that I had linked her account to my previous Gmail, but I deleted it after creating a new one. I am seeking access to the account to update the email so she can resume playing.

While playing a game with my four-year-old son, we were unexpectedly moved to a different server. Unfortunately, on this new server, two players began harassing us. They continuously killed my character, invaded my in-game house, and verbally abused me, even threatening to find me in real life. Despite my multiple reports, the situation was not addressed adequately. Their behavior was hostile and frightening, and they made the gameplay environment unsafe for players of all ages. I have captured screenshots of the conversations and have created a new account to avoid further harassment. This experience has left me anxious about allowing my children to play this game if such behavior is tolerated. Cyberbullying like this should not be overlooked, especially in a space meant for entertainment and enjoyment.

My Roblox account has been inaccessible for a while now, and I'm looking to regain access. I've updated my phone number since the last time I used it. Due to being hacked before, I had multiple email addresses linked to my account: "[redacted]," "[redacted]," and "[redacted]". Even though I believe I entered the correct email and password recently, it seems the password has been changed. Despite multiple email addresses, I am not receiving any password reset emails, even after checking spam folders.

I was recently banned from playing Boku No Roblox, and here's what happened. While in the game, I witnessed individuals using the term "gay" in a derogatory manner towards another player. As a member of the LGBTQ+ Community, I find this behavior unacceptable. I politely intervened, explaining why using "gay" as an insult is inappropriate. Unfortunately, I received a 3-day ban for my actions. The ban notice cited that my behavior violated the Terms of Service by engaging in harassment related to discriminatory speech, specifically targeting sexual orientation. I believe in standing up for what is right, and I'm disappointed by the outcome. I aim to promote a welcoming environment for all players.

I am a member of the Builders Club and recently received an email mentioning changes to the Robux stipends. It stated that I would receive the Robux in a lump sum each month, starting from the renewal date. However, I have not yet received the remaining 1,[redacted] Robux for this month or the new month's allocation of 2,[redacted] Robux. The email also mentioned a price change for the monthly subscription from $19.95 to $19.99 with 2,[redacted] Robux per month. I am looking forward to getting this issue resolved promptly. Thank you.

Dear Roblox, I was playing the game "Draw it" when I noticed two players, Charasfriendflowey and Lucaslikestiger, creating inappropriate drawings during their turns, even though the theme was "Jail." Their drawings did not align with the theme and were not suitable. Despite this, they continued with this behavior. I felt it was important to document this, so I recorded a video for potential review by the Roblox team.

I recently purchased the new Builders Club for Roblox and started trading. While in the middle of trading, I checked my trade offers and discovered I was logged out unexpectedly. Despite several attempts, my password no longer worked, and when attempting to reset it, I found that my email was no longer linked to my account. I have reached out to Roblox multiple times for assistance, but due to not having access to the email originally associated with my account, I couldn't provide the necessary verification to prove my ownership. It seems someone may have accessed my account, changed the password and email without my knowledge. I am distressed as I have invested a significant amount of money into this account, and now it's inaccessible. Please assist me in resolving this issue. Sincerely, R.

Hello Roblox Team! I'm Leon Starke, a 14-year-old player. My old username was littleSergeat, but I changed it to HelmutvonMecklenburg. Recently, another player, crazywolfgirl0505, scammed me by pretending to give me 100k Robux, then changed my password using 2-step verification without my consent. Unfortunately, I received a 3-day ban for retaliating with offensive language after the scam. My first game pass was moderator, and my initial Robux purchases included a galaxy hair, Adidas shirt, err face, and black pants. I also intended to cancel my premium subscription.

I have been using Roblox for years, and I am familiar with my Username and password. Today, I encountered an issue trying to log in as it seems like my account might have been hacked. I attempted to reset my password but cannot recall the email address or phone number associated with the account since it was set up a long time ago. I do remember some clues like the names of my family members: dad is Stuart Young, mom is Maxine Young, and sister is Holly Young. I am Charlotte, and I don't want to lose the £18.99 my dad spent for me yesterday. My Username is violet9988. Any assistance would be greatly appreciated.

I purchased a Robux game card and attempted to redeem it on the website. After verifying that I am human, I saw that I have $20 in credit, but I have not received the Robux yet. I have followed the provided instructions, but I still have not received the virtual currency.

My account was compromised, and the individual who gained access changed the associated email address. They used my Robux and altered the password. The account name affected is elly_1345. I received an email notification from Roblox indicating the email change, but I was powerless to intervene. The hacker replaced the email with [redacted] I am hopeful that the support team can facilitate the recovery of my account. -Elly

I am unable to access my Roblox account, BACONBOYFOREVER_21, as I cannot remember my password. Despite attempting the "forgot password or username" option, I continue to face issues. This is distressing for me because this account held a significant amount of valuable in-game items and progress across various games like Bloxburg, Tower of Hell, and Adopt Me. I had established friendships on the platform, particularly with user babanoriginal who generously gifted me items. My Bloxburg students, including jaketherabbit1, magic king, angleunicornlover, and jeffyytrn, were also part of my online experience. Unfortunately, I have now lost access to a total of four accounts, including BACONBOYFOREVER_21, intensifying my disappointment.

I would like to report a troubling incident involving the ROBLOX user gunner400z. This user displayed offensive and racist behavior, violating multiple rules. Some of the concerning actions include making derogatory remarks about Muslims and Mexicans, using profanity, making threats of hacking accounts, and claiming intentions of violence. I have captured a video of the incident for reference. As a user, yopro989, myself and other members of the server attempted to address the situation but were unsuccessful. I urge for appropriate action to be taken regarding this user's actions. Thank you for your attention to this matter.

While playing a game, another user approached me and requested to trade with them. I agreed, and then they asked me to add them as a friend. Subsequently, they inquired if I wanted Robux. Unsure of what to do, I hesitated to respond. The user then directed me to join a game and provide my username and password. Naive and young at the time, I reluctantly agreed. Upon doing so, I was logged out of my account. Despite numerous attempts to log back in, I discovered that I couldn't access my account. When I checked from an alternative account, I noticed my account had a hat that I didn't recognize, indicating that I had been hacked or scammed. My account's name is azoy68, and I suspect that a user named Wilfred may have accessed my account. This incident occurred three years ago.