ROBLOX Customer Service Issues

I got banned from Roblox for seven days because of an inappropriate t-shirt I uploaded. The design in question was inspired by the flag of Germany during World War 1. It features an Iron Cross and the Coat of Arms of a noble house in Germany, with no swastikas. I want to appeal the ban, but Roblox is not allowing me to do so. I am willing to provide more information if needed.

I encountered an issue with logging into my Roblox account. After attempting to login with the correct username and password, I received an incorrect password prompt. Upon trying to reset my password via email, it indicated that my email address was not associated with the account creation. Subsequently, when attempting to use my phone number for password reset, it required me to have access to the account to proceed. I have exhausted various password permutations to no avail, including trying capital letters and numbers. I am hesitant to delete my account due to the potential loss of data including Robux and Roblox money. Hoping for a resolution to access my account soon.

Hello Roblox, I have been attempting to join a game that I adore, but I am facing issues where the game freezes after only a few minutes. This problem seems to occur not only in this particular game but also in others such as Royale High and Darkened Dawn. I am unsure if the problem lies within the game or with Roblox itself. I am hoping that you can assist in addressing this issue, perhaps by reaching out to the game owners, particularly those of Darkened Dawn and Royale High. I would greatly appreciate it if this matter could be resolved. Please email me with any updates on the situation. Thank you for your assistance in making my gaming experience more enjoyable.

My friend, XxVioletAftonXx, had her account hacked. To help with the recovery process, here is the previous information about her account: the email associated with the account was [redacted], which belongs to me as her parents would not provide theirs. I set a PIN on her account to prevent unauthorized access and interference. Her password was shared with x1xERRORx1x who cleared the account a few months ago. I bought her Robux after the incident. XxVioletAftonXx is known in real life, born in May [redacted] to Jen and Bill Dickinson. She goes by Claudia Dickinson. Her account PIN was [redacted]. I, WolfieXGodess, who have been hacked before, help with managing her account. Her previous passwords include "DickensonC" and "TigersRule." She had another account, lil_skull48, due to password issues. We met through a neighbor, Bryson. We both abandoned our accounts due to forgetting passwords. Feel free to contact me or add me on SnapChat: WolfXWorld, AnimalJam: WolfieXWorld, TikTok: FozyBlue._.Productions, or X.xElizabeth._.Aftonx.X. Thank you for your attention. Let me know if more information is needed. Goodbye.

I recently switched to a new phone and need to log back into my Roblox account. It's important to me because I have a lot of robux and friends from my previous location on there. When trying to log in, I forgot my password. The verification process to confirm I'm not a robot isn't loading. I really enjoy using this app and would prefer not to reset my account. I would appreciate any help with this issue. Thank you.

Hello, I need help with my son's Roblox account. The username is KillerBat2010, but we can't remember the password or the linked email address. Today, I bought a $25 Roblox game card, but we are having trouble loading it onto the account. The card's pin is [redacted]. Any assistance is greatly appreciated. Best, Natasha

During a late-night gaming session, while defending my friends from trash talk, I unexpectedly got disconnected from my game and joined a random one. Subsequently, I found myself logged out of my account and have been unable to log back in for about a year. I am hopeful to regain access to my account. Please reach out to me at [redacted] as I currently don't have an email address. You can contact me at any time. My Roblox username is kingkillerx21.

I have been reported, and my Roblox account has been deleted because I said "Hi." My username is titi0505. I received this notification: Account Deleted Our content monitors have determined that your behavior on Roblox has violated our Terms of Service. Reviewed: 10/8/[redacted] 7:29:18 AM Moderator Note: Your username is inappropriate for Roblox. Reason: Inappropriate Offensive Item: titi0505 Reason: Inappropriate Offensive Item: Reason: Inappropriate Offensive Item: Hi Your account has been terminated. If you wish to appeal, please contact us via the Support Form. Why is saying "Hi" a problem? Can you provide me with a valid reason? Do I lose all my Robux?

While playing a game, someone threatened to hack me. I didn't take it seriously at first, but now I'm having trouble connecting to any game on Roblox the next day. Every game I select shows a "failed to connect to the server" message. I've attempted changing my password and email, but the issue persists. Could someone provide me with steps to resolve this problem? Your help would be greatly appreciated.

Dear Roblox, I apologize for the inconvenience, but I need assistance with a concerning matter. I have been a user of the Roblox platform since [redacted] with the username "hatbit." Recently, another account named "xdevenrique" created an alternate account and tricked me into joining a group. Subsequently, they made me the group owner and posted inappropriate content before leaving, leading to my account being banned. I have invested over $[redacted] into this game and I kindly request that my account be reinstated while "xdevenrique" is banned from the platform. I am greatly dissatisfied with how Roblox handled the situation by deleting my account. Please restore my account and feel free to reach out to me via email if further information is needed. Thank you.

I know my username and password exactly, but for some reason, it won't work. I am frustrated as this is the second time this has happened. My current username is TiggerMidnightDarlin, and I used a lot of money on Robux for both accounts. I had a similar issue with my previous account, TiggerCalie64. I would like to keep TiggerMidnightDarlin and have TiggerCalie64 deleted. Could you please help me understand why my password for TiggerMidnightDarlin is not working when I know it exactly? Thank you.

I purchased Roblox without providing my email or phone number initially. I played regularly, bought a considerable amount of Robux over time, and when I logged in last night, it prompted me to log in or sign out. I attempted to log in with my password, went through the verification process, but was still unable to access my account. I reached out for assistance as I am seeking help to regain access to my account. - xXKagomeAdInuyashaXx

I am writing to address a concerning issue regarding the purchase of Robux and Builders Club for my daughter's account, Ella_sasqueen. Despite making these purchases, my daughter was unable to verify her email and later found her account had disappeared. This upset her greatly. Subsequently, I noticed unauthorized charges on my bank account linked to the game, prompting me to get a new bank card. I urgently need assistance in recovering Ella_sasqueen's account so she can access and use the bought Robux. Your immediate attention to this matter is greatly appreciated. Thank you.

Hi, someone hacked my Roblox account. I had a lot of valuable items in the game Bee Swarm, but I'll start fresh on a new account. I'd like my hacked account deleted because I don't want my friends to think I'm still playing on it. The username is Fidgetsn. To confirm the account is mine, I recall creating it on my birthday, September 9th, [redacted]. Please terminate the hacked account so others don't mistake me for the hacker. I'm not concerned about the Robux. Christmas is here, so it's okay.

A few months ago, my account was hacked, and the hacker traded away my limited items (I can provide proof). They also deleted my Builders Club/Turbo Builders Club/Outrageous Builders Club (I can't remember which one, sorry) and spent 9,[redacted] Robux, leaving me with only 5 Robux. Additionally, they wasted [redacted],[redacted] on Bloxburg. Somehow, I managed to regain access to my account (iiomq_bunnyx). I was heartbroken and angry to discover my limited items were gone. I believe the hacker changed my email to prayerumpesak. That's the gist of what happened, and I was devastated by the whole ordeal.

I am experiencing harassment from a YouTuber and their followers on Roblox. The user known as iane_doe282 is collaborating with a prominent YouTube figure to act as a vigilante on Roblox. They have threatened to mass produce bot accounts to have me banned from the platform based on false accusations. This YouTuber and their supporters have been harassing me for four years, including sending death threats, doxxing threats, and contacting my parents. Safety is vital on Roblox, and these actions are unacceptable. The harassment stems from outdated information from four years ago, and I feel my security is compromised, with someone even using my geolocation to determine my state. I urge Roblox to address this situation promptly. Thank you for addressing this matter.

I have reported some behavior, but no actions were taken against the individual I reported. However, when I made a mistake, I received a three-day ban. It is frustrating because I cannot even see the offensive language I supposedly used. There seems to be a lack of response to bullying in the game. I keep getting targeted repeatedly, and reporting does not lead to any consequences for the offenders. Why am I being singled out for enforcement when others are not? It feels unfair, and I suspect discrimination because of my race. I have invested in this game with Robux, playing since its launch. The account that was banned is my newest one, and it is disheartening to be treated this way despite my loyalty. I am only 14 years old, and I expect better support for players. I hope to resolve this issue without facing another ban; otherwise, I will take legal action as my family supports my decision.

Roblox, please refrain from banning me again. I ensure I do not engage in any wrongful activities unless provoked. I attempt to report offenders, but it seems no action is taken. My cousin's friend, who plays on Roblox, constantly bullies me. After reporting him for bullying, he remains active on the platform two days later. Please do not ban me for using certain words as a reaction to the mistreatment I face. I am serious about this matter and mean it.

I would like to address a misunderstanding regarding unauthorized charges on my account. I had requested a refund and while it was being processed, my account was unexpectedly banned. I am seeking assistance from Roblox customer support to understand why this action was taken. There seems to have been confusion around who made the unauthorized charges. My primary concern now is to have my account reinstated, even if it means forgoing the refund. I was unaware that my account could be banned due to issues related to unauthorized charges. I assure you that I will take measures to secure my account to prevent any future incidents. Therefore, I kindly request that my account be unbanned promptly to restore access. Thank you.

Hello, I am seeking assistance in reporting a group that has taken credit for my work, including graphics and the group name. I have tried to contact Roblox for the past two days regarding this matter with no resolution. I invest Robux and sometimes my own money into advertising for my group, but this is hindered by another group claiming to be the legitimate one. The group in question is the Continental Army, managed by CA_GroupHolder who also goes by the name nixpc. Nixpc, a former paid developer for me, has appropriated my work. He copied scripts from the toolbox and minimally altered them. Upon leaving my group, he inserted backdoors into my games to prevent me from running ads effectively. Any assistance on this matter would be greatly appreciated.