ROBLOX Customer Service Issues

Hello, I would like to seek guidance on an issue with Roblox gift cards. My son bought two cards today, each worth $25. While he successfully redeemed the first card, the pin on the second card got damaged while scratching, making some characters illegible. We have the card number available if needed. His username: DylanPickle17 His name: Dylan I. Phone number: [redacted] Thank you, Cindy I. Nova Scotia, Canada

I had two accounts, jakethegamersz and HuskyAndBloop, which I cherished for all the good things on them. Unfortunately, they got banned. It was a mistake due to someone named Christian in Roblox. He threatened to hack our accounts if we didn't buy him Robux, so we did. His email ended up linked to my accounts, causing the ban. I really wish to have those accounts back as they mean a lot to me. The usernames are jakethegamersz and HuskyAndBloop on Roblox. Please help me retrieve them.

I was promised Robux on my Roblox account by a user named (PinkQueenBff), but instead, my account was taken. I am hoping for assistance to recover my account. Learning from this experience, I will be cautious about trusting others in the future. Any help in retrieving my account would be greatly appreciated.

I have been a member of Roblox for several years, enjoying the platform and playing games daily. Today, while in a game, I came across individuals promoting a "free Robux site," which was clearly a scam. I promptly reported these users and continued playing. However, the issue persisted as more appeared, potentially bots, advertising the same fraudulent site. Within a span of 20 minutes, I encountered over 10 of these users. It is concerning to see such scams targeting users, especially younger players who might fall victim to having their accounts compromised. Urgent action is needed to address this widespread problem.

I would like to report an issue with the official Lore Group "Korblox" on Roblox. The group Administrator OstrichSized is the main person I need to contact, along with Sorcus. I have tried reaching out to them on Roblox, but unfortunately, they have not responded. I am seeking a more reliable way to communicate with them. Thank you for your assistance.

I experienced a similar issue with my account. I fell for a free robux game that requested my password, which I entered unknowingly. The individual who hijacked my account changed the email and phone number before I could alter the password. The game was linked to a person named Kingdred44, but their account no longer exists, along with the games they created to obtain passwords from minors. I am eager to reclaim access to my account. My sister and I both had usernames that complemented each other (Wetmuddysock/Drycleansock) that we established a while back. I am curious if there is a way to trace when the email was modified and potentially recover my account using the old details, such as password, phone number, and email. Hopefully, there is a method to access the previous credentials.

I fell victim to a scam by an individual named cyberfang1z45 who promised free robux. Despite my suspicions, I, unfortunately, lost my Omega Builders Club membership of 3 months to this scam. He tricked me by claiming there was a game to acquire free robux by entering my password. Regrettably, I shared my password with him, resulting in the theft of my account. Strangely, I found myself unable to access my account when it was offline even with the correct password. The system kept rejecting my attempts to reset the password. The two accounts involved are "TestAccount203838," which I used to communicate with myself, and the hacked account "TestSubject_290." I urge you to address this matter promptly and reach out to me if necessary.

I encountered an issue with my Roblox account being locked out. Despite numerous attempts to log in and resetting my password and email, I remained unsuccessful. Concerned about potential unauthorized access, I seek assistance to recover any lost Robux and rectify the situation. Additionally, I noticed scams on Roblox inviting users to exchange usernames and passwords for free Robux, which may have contributed to my account being compromised. Any support from Roblox to resolve this matter promptly would be greatly appreciated.

Hello, my name is Diana, and on Roblox, I go by the username dianangle. Recently, my account got terminated because of what seems to be disputed charges. However, after speaking with my bank, we confirmed that no disputes were made, and the charges were valid. The payment cancellation was done by Xsolla. According to them, it was due to a Dispute regarding a purchase on a different website called woozworld. Even though there were no disputes related to Roblox, Xsolla still canceled the payment. This payment was authorized, made months ago, and I reached out to both Roblox and Xsolla. Xsolla has cleared me, but Roblox has not reinstated my account. Initially, I mistakenly thought that I was the one disputing the purchase, but after clarifying that it was Xsolla's decision, I explained this to Roblox. Despite providing solutions to repay them for the canceled payment, Roblox refuses to reconsider, accusing me of unauthorized charges. I have evidence from the bank to prove otherwise. I am eager to resolve this issue but Roblox seems unresponsive to my emails and calls. I feel the decision was unfair as no charges were disputed; it was Xsolla who canceled the payment. I have been trying to regain access to my account for over a month now, and I genuinely hope for a positive resolution. Thank you for your attention and assistance.

I purchased a Roblox gift card for $25.00 for my daughter. Due to a change in Roblox's policy, we only used a part of the amount and should have $15.00 remaining. When attempting to redeem the remaining balance, I keep receiving an error message to try again later. I am facing difficulty redeeming the gift card. Initially, it worked fine, but now it doesn't allow me to use the remaining funds on the card. I am willing to provide the gift card number and username once we can address this issue. Thank you.

Hello, I need assistance with recovering my old ROBLOX account named xChara. The account was recently hacked, and I had to create a new one with the username xCharaaa. However, I really want my old account back as it contained valuable items, including a limited hat. The email address associated with the old account is [redacted] The hacker also accessed my email to change the password and email linked to the ROBLOX account. Although I managed to regain control of my email address, I haven't been successful in recovering my ROBLOX account because the hacker altered the associated email and phone number. I have information about the email address that compromised both my email and ROBLOX account, and they changed the account name to [redacted] Any help in recovering my old account would be greatly appreciated as I have been trying desperately to retrieve it without success.

Hello, I am currently facing an issue with my Roblox account. I created the account when I was younger and accidentally entered a birth year that makes me appear under 13 years old, even though I am now 15. This has resulted in restrictions on chat and designing custom decals, hindering my gameplay. I have been playing Roblox for six years and have made significant progress in various games, so creating a new account would mean losing all my achievements. I am reaching out to Roblox to request a correction of my birth year. I am willing to provide any necessary proof of my age to verify that I am indeed 15. I am hoping that Roblox can assist in resolving this issue, as I genuinely enjoy playing the game and would like to continue without these restrictions. Thank you for your attention to this matter. Cheers! :D

Hello! Yesterday around 6:00 pm, I was playing Bloxburg with my friend, and we were enjoying building a house together. However, I received a message about my account being accessed by the game, leading to repeated disconnections. It became apparent that I had been hacked, as the password was changed. I managed to regain access to my account, but I am concerned about the possibility of it happening again. I am not a prominent figure on ROBLOX, just a player connected to someone well-known in the community. My username is Milomanrocks followed by a numerical value. I appreciate any assistance to prevent future hacking incidents. Thank you.

Dear Roblox Corp, I am interested in exploring the possibility of switching usernames between my main account, IKyuremI, and my secondary account, Lystral. I created the secondary account recently to reserve a unique username, thinking I could transfer it to my main account eventually. However, I now realize that it's not possible to delete accounts on Roblox. I would like to inquire if there is a way to transfer the username or delete my secondary account for a fee of 1,[redacted] Robux, which is the standard price for a name change. Your assistance in this matter would be greatly appreciated. Thank you for your attention. IKyuremI

My younger brother had issues accessing his Roblox account. He discovered he couldn't log in and asked for my assistance. Despite using the password he provided, it didn't work. We asked his best friend, who denied any involvement. We noticed a chat message involving a girl my brother liked on my account, not his. Following this, we tried to investigate, but they unfriended everyone, making it hard to determine the full story. We're here seeking assistance in resolving this matter. Thank you for your help.

I am requesting ROBLOX to unban the accounts HuskyAndBloop and jakethegamersz, which had valuable items. These accounts were hacked and subsequently banned for distributing Robux to individuals. I believe the hacker had multiple accounts and threatened further actions if we didn't comply. I ask for the restoration of these accounts as I cherished them for the possessions and Robux they held. I am a devoted player of ROBLOX and initially joined upon discovering it on YouTube. Please consider unbanning the mentioned accounts as I hold them dear and have invested a lot in them.

While playing on ROBLOX today, I encountered an issue in a game, Wolves' Life Beta. I was abruptly removed from the game and received an error message indicating that my account was logged into from another device. This concerns me greatly as I have never authorized such activity. Your assistance in addressing this matter promptly would be greatly appreciated. My account username is Coolguy4395bro, which I acknowledge may sound unconventional, but it was created when I was younger. Please reach out to me at [redacted] to help me regain access to my account. Thank you for your prompt attention to this issue.

I have noticed that ROBLOX withdrew funds from my bank account multiple times, with over 10 transactions in one week and 8 on a single day. Last week, when this occurred, my bank refused to refund the money because apparently ROBLOX has a history of this. Initially, I suspected my daughter, but after checking her phone, I found she only has 12 Robucks instead of the expected [redacted]+, considering the deductions. Her profile name is Monaesiw. Due to this situation, I am deleting her profile and requesting a refund of all the funds taken, as well as the overdraft fees that accumulated. These unauthorized transactions have caused significant financial strain and stress, impacting my ability to pay bills. If ROBLOX cannot address this issue promptly, I will have to seek legal assistance, as this has occurred too frequently, resulting in substantial financial losses without the corresponding Robucks benefit for my daughter.

I am unsure who I should reach out to regarding a concerning interaction I had in the game "Royale High" with a player named biscuit8642. They shared distressing details about their mental health and being mistreated by their parents. The situation escalated when they mentioned grabbing a knife and counting down. A person claiming to be their father entered the conversation and made threats if I were to disclose the information. As a young individual, I am unsure of the best course of action. I am reaching out in hopes that the game administrators can identify the player's location and assist them.

Hello Roblox, I am a Roblox player who loves the game. I have tried to contact you before but didn't hear back. I believe my account has been hacked because it looks different now. It has a team sloth shirt, army pants, box body, and some Robux missing. Please help me regain access to my account. I have included my phone number for your convenience. Can you also assist me in making my account private? Thank you.