ROBLOX Customer Service Issues

Good afternoon, I'm contacting you about my niece. She is having trouble accessing her account. Despite numerous attempts with her username and password, she has been unable to log in. This issue has left her feeling very upset because she has dedicated a lot of effort to her progress in the game. Her username is Princess_Ladybugz. Although she made a new account called Princess_Ladybugz1, she is eager to retrieve her original account. We appreciate your assistance with this matter. She is a big fan of the game! Best regards, Wayne

My main account, ErichMecklenburg, has been banned for an unclear reason for seven days. I have already submitted an appeal three days ago, but it has not been responded to yet. I am eager to be unbanned quickly. I request a careful review of my appeal and an explanation of how the group icon I uploaded was deemed "inappropriate." I kindly ask for the account (ErichMecklenburg) to be unbanned as soon as possible as I do not understand the reason for the ban. Username: ErichMecklenburg.

Hello, today I discovered that I might be receiving a new computer with Windows. I would like to access my account on my tablet, but I have forgotten my password. When I created the account, I didn't have an email address, and I was young, so I didn't ask my parents to use theirs. My account name is Ilovecatstoyou, and to verify that it's me, I joined Roblox in [redacted]. I really need your help to reset my password as I can't remember it; it might be something strange like "pqowei" because I was young when I made it. Please assist me in regaining access to my account Ilovecatstoyou. Thank you for your help.

My account name is Dustychickensofhell. Sometimes when I enter a game, it says my account was launched from a different device, which is not true. I checked my recent activity and confirmed no other games were played. To be safe, I changed my password and PIN several times and ensured 2-step verification was on. I also monitored login attempts via my mom's email, which were all familiar. Despite these measures, the issue persists. I believe it's a glitch causing me to be unexpectedly logged out during crucial moments in competitive games. Please address this issue promptly. Thank you. - D.

I'm having trouble accessing my ROBLOX account even though I'm sure my password and username are correct. When I attempt to reset my password using the "forgot password" option, it says instructions were sent to my email or Gmail account. However, I have checked my Gmail and there is no email from either Google or ROBLOX, only my other emails. Unfortunately, I cannot use a phone number for verification as I am under 13 and do not have one. If anyone can provide assistance, I would greatly appreciate it. Thank you.

Hello Roblox team, I go by the username ENE9GY in the game. Unfortunately, I am having trouble recalling my password. With the likelihood of getting a new phone soon, I am concerned about losing access to my account. Could you please guide me through the password reset process since both the phone number and email linked to my account were not registered by me? It would be greatly appreciated if you could assist me in recovering my account. Let me know if any verification is needed to confirm my ownership of the account. Thank you for your help.

Recently, I encountered a situation in the Royal High game where two other players made fun of me for wearing free items while they were dressed in expensive clothes. They called me a "noob" before leaving, and I felt upset. I wish I could remember their names. I wanted to suggest to the game developer, Barbie, to reduce the prices of items so that players who cannot afford Robux or enough diamonds can also enjoy the new outfits. My friend often asks me how I obtained nice clothes, and I tell her I had to wait for them. I hope this feedback can help make the game more inclusive for all players. Thank you for considering my suggestion, even if it's not feasible.

I wanted to bring to your attention an incident that occurred in Bubble Gum Simulator involving another player, kevke73. We had made a trade agreement in the game, which he then altered by substituting the agreed item with something of lesser value that looked similar. This deceptive practice resulted in me being scammed and cheated. Unfortunately, I am unable to contact Isaac, the creator of the game, as he does not have any public contact information. I hope that appropriate action can be taken to resolve this issue, either by returning my items or by banning kevke73 from the game. Thank you for your understanding and assistance.

I was hacked by another player on Roblox named XxloveoceanunicornxX while playing Royal High. This player, who was my friend for almost a year, asked for my password in exchange for one million diamonds. Unfortunately, I fell for it and she kicked me out of my account, candygameryou. Now, I've had to create a new account named candygameryous. We have spent around [redacted] pounds worth of Robux gift cards on that account, which means a lot to me. I'm devastated by this incident as I've invested so much time and money into that account. The hacker even changed my avatar on the account. I am devastated by this loss and seek help from Roblox in recovering my account.

At 3:00 PM EST on 7/2/[redacted], I encountered an issue while browsing the ROBLOX website that I had experienced a week prior. I noticed I was logged out, but I am certain my account has not been hacked as I did not receive any notifications of email changes, and I have 2FA and a pin set up, for which I did not receive any emails. It seems like my ROBLOX account might be locked out again, a problem others have faced too. Last week, my username and password were changed, and I recovered my account by resetting my password to my original verified email. However, this method is not working now as my account does not appear on the reset list. My current username is "Statisto," and I can confirm that my account has not been compromised. This account holds sentimental value for me since it has BC, Robux, and is my primary ROBLOX account. I would greatly appreciate any help in regaining access to my account. Sincerely, Statisto (ROBLOX Username)

Hello, my username is bunnymasterqueenking. I mistakenly clicked on a game yesterday that promised free robux. It prompted me to enter my username and password, which I attempted to exit out of, but was unable to. Today, when I tried to log into my account, I received an error indicating incorrect username or password. I then tried to reset my password, but was unsuccessful. I repeatedly encountered errors. Upon visiting your website, I found information about hacking and decided to reach out via email for assistance in recovering my account. I urgently seek your help in restoring and securing my account. Please respond promptly. Could you investigate why I am unable to access my account and provide guidance on resolving the issue? Thank you.

I have been experiencing issues with accessing my Roblox account. Yesterday, I mistakenly clicked on a link that led me to a site asking for my username and password in exchange for free Robux. I now cannot log in as I am receiving an error message stating incorrect login details. Despite several attempts to reset my password, the issue persists. Upon researching, I suspect my account may have been compromised by hackers. I have contacted Roblox customer service via email and phone but have not received a response. I urgently require assistance in regaining access to my account to ensure its security. Kindly respond promptly to resolve this matter and provide guidance on how to proceed. Your swift action is greatly appreciated as I have been a loyal Roblox player for several years. Thank you for your attention to this matter.

I've forgotten my password for Username BecBoys8 and had trouble logging in due to a hacker. I request assistance from Roblox to recover my account and address the issue promptly. It's frustrating that reporting doesn't seem to have any impact. I had Robux on my account and feel disappointed by the situation caused by hackers. I hope for a resolution to this matter for myself and other affected users. Thank you.

Hello ROBLOX, I need assistance with the ongoing review of the game "EMPIRE Theatre." We are actively combating exploiters and abusers and are dedicated to maintaining the integrity of the game. We are disheartened by the accusation that we are the cause of the issues in the game. We put significant effort and care into EMPIRE, and it would be devastating to see it shut down. We hope for your understanding and support in resolving this matter promptly. Thank you, Destiny.

I purchased a game pass for the now-defunct Stateview Prison game on ROBLOX and I am seeking a refund of some of the robux spent, as the pass was quite expensive, particularly considering the additional requirement to join a group for it to work. I spent [redacted] robux on the Emergency Response Team pass and can provide a screenshot of the purchase from the official Roblox site under my username Godleyswatdude500. It would be appreciated to receive a refund as the game is no longer available, and the associated group is locked. I understand the limitations imposed by ROBLOX's COPPA terms regarding birth dates but I am interested in finding a solution to remove the safe chat feature from my account. Despite reaching out to ROBLOX previously, I have been informed that they cannot assist due to COPPA regulations. Creating a new account to repurchase items is not ideal for me. Thank you for your attention to these matters, I hope they can be addressed, but if not, I understand.

I had a bad experience with another player while playing a game. The player was rude and used inappropriate language towards me, even though I was trying to be nice. I am only 9 years old, and I believe that this kind of behavior shouldn't be allowed in games. The player bullied me, and I have evidence of the incident by recording a video, which shows their username. I have faced bullies before, but this player was the worst. I think that bullies in games should be banned, and I have reported them multiple times. I tried to handle the situation by telling the player to stop or I would mute them, but they threatened to report me instead. It's disappointing to encounter such behavior in games, and I hope action will be taken against these bullies to create a safer gaming environment for everyone.

Today, I unfortunately fell victim to a scam where I unknowingly entered my password into a suspicious server named "New Roblox GiveAways" following the guidance of a player named "anhnam20191." My account was quickly compromised – logged out, banned, and password reset. It seems the scammer is now posing as me, enjoying my hard-earned belongings in the game. The account affected belongs to Username: SpectralAI, with the former password "Incorrect2@pass" (changed now), with a birthdate of July 25, [redacted]. My character typically wears a black mask and has blonde hair. This account holds significant importance to me as I enjoy playing with friends. I've also invested over $35 in robux, making retrieval crucial. I hope for a prompt resolution. If necessary, my contact number is Australian: [redacted] [redacted] [redacted].

I am a Roblox player. I recently experienced sexual harassment while playing "Dragon's Life (Alpha)" when another character made inappropriate gestures and comments toward my character. They claimed to be a 4th grader trolling, but I doubt their intentions. The user was named "xxomq_juju15xx," using the RPG name Jake with the bio "bad and cool." Before I could report them, my game disconnected, leaving me frightened and shaken. As an 8th grader, I believe it's important for you to address this behavior to protect other players. I have provided my guardian's email for further communication. Thank you for your attention. This incident occurred in the early morning around 5-6 am. From: corgichild321

I recently purchased a Roblox gift card, but I am facing issues redeeming it for my son. Each time I try, an error message appears, instructing me to try again later. This has occurred seven times with Roblox money cards, creating a major problem that I believe the administrators at Roblox need to address. It is disappointing that they do not offer refunds, especially considering the significant amount of real money my family has invested in this game over the years. My son, who engages in trading within the game, was particularly affected last time as he missed out on purchasing a crucial item due to the card redemption failure. As a loyal customer supporting the game financially, I hope for a seamless card redemption process in the future, or I may need to explore other avenues like contacting the Better Business Bureau for assistance.

Hello, my usernames are EvilHunterMilo2, Madisonen2002, Animalsarethebest201, and TFrOtheiuw. Lately, some of these accounts have been hacked. The passwords for EvilHunterMilo2 and Animalsarethebest201 have been changed by the hackers. I don't have much time to explain as I'm quite busy, but I only own the EvilHunterMilo2 and Animalsarethebest201 accounts. If possible, please inform users that I do not have accounts on the other usernames, but I do know the hacker's names. Please reach out to TFrOtheiuw and Madisonen2002. These accounts are familiar with each other in real life, so I can inform Madisonen2002 about the issue. Thank you and have a good day. - EvilHunterMilo2 Hackers for: EvilHunterMilo2 and Animalsarethebest201: Kolo____ Madisonen2002 and TFrOtheiuw: Sloth I don't have the email addresses for Madisonen2002 and TFrOtheiuw.