ROBLOX Customer Service Issues

I seem to be experiencing a problem with my Roblox account. I attempted to log in using my saved password, but it did not work. When I tried to reset the password, I could not find the account linked to my email address, which seemed disconnected. I reached out to Roblox support and provided the necessary details, including my email being the original one on the account and proof of previous purchases. Despite supplying the requested information and waiting for two days, I was informed they couldn't assist me, leaving me frustrated. As a next step, I left them a voicemail in the hopes that direct contact might yield better results. I am currently awaiting their response.

I recently discovered that my account has been opened with restrictions, preventing me from accessing many servers. I am hoping for assistance in lifting these restrictions as I have matured. The account in question is under the name Lucifera_006.

I had an account created with the username "izzyg75" when I was 8, but I didn't link an email for password recovery. Two years later when my iPad data transferred to a new device, I couldn't recall my password. I lost years of game progress. I've created a new Roblox account, but I wish there was a way to recover the old one's password. The old account was created on 10/11/[redacted].

Subject: Urgent Account Security Concern - Unresolved Issue with Roblox Customer Support To Whom It May Concern, I am writing to address a recent incident that has deeply impacted my Roblox account. On [01/08/23], my account with the username [XXVIIIIIIXXI] was compromised by hackers who changed the login information, resulting in financial loss and the inability to access my account. Despite seeking help from Roblox Customer Support, the responses received did not adequately address the situation. Verification details were mistakenly sent to the hacker's email, worsening the issue and leading to a loss of items valued at over $50,[redacted]. As a loyal Roblox user, I urge the Customer Support Team to investigate promptly, recover my account and assets, and enhance support procedures to prevent future breaches. I am willing to provide any necessary evidence for the investigation and request regular updates on the progress. Thank you for your immediate attention and I anticipate a resolution soon. Best regards, [Bertram] Roblox Username [XXVIIIIIIXXI]

Due to my cookies being stolen, my account was compromised, and someone gained access to it. Busy with exam preparation, I didn't notice until 6 p.m. that my account was tampered with. Offensive content was posted by the person who likely stole my number, resulting in my account being deleted. Despite filing a complaint, my chances seem slim as I'm not a prominent streamer or supported by big influencers. The Roblox administrator rarely reviews regular player accounts for appeal requests, so it's likely my account is lost.

Hello, my username on Roblox is Fizzy_freak. I am facing an issue with my account as I am unable to change my old phone number and email. The problem is that I need access to my email to change the phone number, and vice versa, but I can't do that. I really want to log into my account on my device but I am unable to because it requires a verification code that I can't receive due to the old email. I also have a parent code linked to the account. Is there any way you could assist me in changing my old phone number to my new one if I provide it? I would appreciate any help you can provide. Thank you.

Dear Roblox moderators, I logged out of my account due to a ban caused by a close friend. Now that my ban time is over, I am unable to access my account as I have forgotten my password. When I tried the "forgotten username or password? Click here." link and entered my number, they asked for a verification code that was never sent, leaving me confused as I hadn't added a number to my account. I'm unsure how to regain access to my account. Moderators of Roblox, I would appreciate your guidance on the next steps. Thank you for your assistance.

Hello, I have lost access to my account. This happened because when I reset my phone to factory settings, I did not set up the account. I want to reset my password with the help of Roblox admins. I can prove that the account is mine because I have played a lot: anime adventure, Tower Defense, SCP: Roleplay, Prison Real Life. I have been ignored for a whole week while waiting. I even donated [redacted] Robux. My first donation was for SCP: Roleplay, then I bought the "error" skin as glasses and put on a free blue hat. Please reply, it's frustrating to lose my account.

My daughter's "Adopt Me" account was hacked after she recently added a Roblox gift card on 8/5/[redacted]. We attempted to reset her password, but the hacker quickly changed all the information. My daughter, who has autism, finds comfort in playing with her adopted pets on the game, and the hack has greatly upset her. She is devastated and confused as to why someone would do this to her, as she is kind to everyone in the game. We are hoping to recover her account and feel strongly that the hacker should be banned from Roblox and "Adopt Me." We estimate she has spent around $[redacted] in Roblox gift cards, including the $25 she just added before the hack. If needed, I can be contacted via my Roblox account under the username Jake[redacted]63, or by email at [redacted] Thank you for your assistance in helping my daughter regain access to her account.

My account was compromised through a deceptive Discord link that I unknowingly clicked. Someone has been using my account all day. I am uncertain about the extent of their activities. Despite attempting to update my account's security settings, it seems the hacker disabled my two-factor authentication and set up their own. I received an authentication code that I didn't request, leading me to believe my account is compromised. I am unable to reset my password. I've submitted two support tickets, but the provided articles were not sufficient. I am seeking assistance from a real person to resolve this issue as the current support methods have been ineffective.

My account got banned after someone falsely complained about our chat during a game where we were just talking normally. I feel unfairly treated by the application, as there was no harassment involved, yet my account got banned. I want to file a complaint against the app for this wrongful action. The lack of opportunity to resolve this issue with the average player handling the situation seems unjust to me. Therefore, I am looking to submit a formal complaint to the entity regarding this matter.

I am not a member of your brand, and I only learned about it today. Some individuals messaged me on WhatsApp accusing me of hacking their account. I have never heard of your brand before, and I am worried that my phone number may have been misused for unauthorized activities, maybe even my pictures too. My name is Chioma, and you can reach me at [redacted]9. I am seeking help to resolve this issue as I am concerned about the safety of my information.

A girl stole my sister's account (Candichao). Please reset the password and send the new one to +33 6 83 26 16 51 or to [redacted] We can provide proof that the account belongs to my sister by listing almost all the passwords she had on it. There was money in the account, so we could press charges for theft and identity theft. Please, I beg you, trust us. Sincerely.

I am encountering an issue whenever I attempt to log in to the Microsoft version of Roblox, as a human verification prompt appears but fails to load properly. I have already tried reinstalling the Microsoft version of Roblox, fixing my Microsoft version, and downloading updates on my PC, but none of these solutions have been effective. I even created a new account and tried various other troubleshooting steps like using Ccleaner, downloading Windows updates, and repairing the Roblox app, but nothing has resolved the issue permanently. The only workaround that has worked in the past was resetting my Windows entirely, which is time-consuming. This problem is frustrating, and despite finding no solutions on YouTube, Google, or Reddit, I am hopeful that someone here can assist me in resolving this ongoing human verification loading problem.

To the Roblox manager, I am reaching out to address the recent ban on my account. I want to clarify that the situation arose due to a misunderstanding with another player. I did not intend any harm with my comments. The other user initiated the conflict by reacting negatively to me innocently mentioning the name "Andy." I did not mean to offend anyone and certainly did not expect to be banned as a result. The conversation took an unexpected turn when the other player became hostile. I hope this explanation sheds some light on the situation. Thank you for your attention to this matter.

Due to a security breach involving stolen cookies, my account was compromised, and someone gained access to it. Busy studying for an exam that day, I only noticed the issue at 6 p.m. It appears the perpetrator who obtained my number posted inappropriate content on my account, leading to its deletion. Despite lodging a complaint, my hopes of recovery are low. As a non-prominent streamer, I lack influence and support within the community, making it unlikely for Roblox administrators to thoroughly review and reinstate my account. This unfortunate situation indicates the probable loss of my account.

Hello, I go by the username "neokanari." I am experiencing security issues with my Roblox account as I am unsure which email is associated with it. I am prompted to enter a code to log in, but without knowing the email, I am unable to proceed. To view the email, I must access my Roblox account, which is hindered by the security measure requiring a 6-digit code. The best solution I can think of is for your team to update the email on my Roblox account or alternatively provide the 6-digit code to the following email: ([redacted]). Your assistance would be greatly appreciated.

Hello, I wanted to apologize for asking for someone's address, but it's important to know that initially, they called me a derogatory term, and I don't tolerate that kind of language. Some words are sensitive, and I created a character with dark skin tone, and they called me the same derogatory term. I won't tolerate anyone saying that to me, so that's why I got upset. Thank you for reading my message, and I kindly ask to be unbanned. Thank you again, goodbye. (I won't do it again) My name in the game is SDSytb, and my password is Matt2009. Thank you once more.

Hello, I have been accused of harassment, so let me explain from the beginning. My friend and I were playing a game peacefully, which is "Grand Piece Online" on Roblox, a great game by the way. We were playing calmly when two unfamiliar people came and eliminated us. The first time, we said nothing, but then they continued. It annoyed both me and my friend. Also, because my in-game character has dark skin, whenever they killed me, they would call me derogatory names related to slavery. This made me react angrily and use inappropriate language because I do not tolerate being treated that way. I know I behaved poorly, and I regret it. I got banned, and I understand I was wrong. I am here to request a reduction in my 3-day ban to 1 day because I realize my mistake and won't repeat it. Thank you. (My username is SDSytb, and my password is Matt2009). Thank you and have a good evening.

Hello Roblox, I recently purchased a gift card, but I encountered difficulties as the code was invalid when I tried to redeem it. After much effort, I managed to redeem it, but only received a "virtual object" instead of the expected robux. Despite following all instructions provided, I couldn't use the card's value to purchase robux. As a minor, this was upsetting as it was my saved money. I understand a refund may not be possible, but I would appreciate any advice on how to proceed.