ROBLOX Customer Service Issues

Hello, this morning, I have been encountering an issue when trying to access my Roblox account. A "Two-Step Verification" message requires a six-digit code sent to my email, which I am not receiving. I have contacted Roblox support, but it is frustrating that this verification was enabled without my consent and no emails are being received. I want to reverse this situation. My account username is Pendragon240314, and my email is [redacted] Please reach out to help me resolve this issue and ensure I receive the necessary verification code.

Recently, while playing with friends in Brookhaven as usual, someone started bothering me by constantly breaking into my house. After locking them out, they insulted me, and I responded in self-defense, having read that self-defense should not lead to being banned. I checked on my phone in Roblox to see if they were banned but apparently they were not. That's why I came here to ask why.

My friend is having trouble accessing her old account under the username lexyy0528. We have tried to reset the password on different devices, but we are unable to do so. When we enter our phone numbers and try to submit, the button does not work. We are seeking assistance to recover her account. If you have any information, please email me. Thank you.

Bonjour, je rencontre des difficultés pour me connecter à mon compte Roblox. J'ai effectué un dépôt d'argent réel pour acheter des Roblox. Je souhaite changer mon mot de passe. Mon identifiant Chlsyeva71 est associé à mon ancienne adresse e-mail [redacted] Je ne reçois pas de courriels ou de codes uniques. Mon adresse e-mail actuelle est [redacted] et je n'ai pas reçu de SMS sur mon numéro de téléphone [redacted]. Pouvez-vous m'aider à récupérer l'accès à mon compte Roblox ? Merci.

Hi Roblox, This is the 30th message I have sent regarding my login issues with my Roblox account. I'm unsure if it was hacked or it's a bug, but I urgently need access to my account or a refund. If account recovery isn't possible, I would appreciate a refund. Please don't just suggest resetting my password; kindly log into my account and change the email address back to "[redacted]". Additionally, if you can investigate who altered my email or determine if it was a bug, I'd be grateful if you could resolve it. This situation is causing me a lot of distress, and I can't stop crying over my Roblox account. I'd appreciate your prompt attention to this matter. Thank you.

My Roblox account got hacked. I fell for the deception and gave out my password. Shortly after, I was kicked out of the game and then completely from my account. Even though I changed the password, it did not prevent the hack. When I attempted to log back in, I couldn't access my account. Upon checking through my second account, I noticed someone was playing on the hacked account. The person is currently offline, and it seems they may have changed the password as I was unable to regain access.

My son's account was hacked, resulting in the loss of all his inventory that was purchased using real money. I would like to request a refund for the purchases he made as he now has nothing left. It is frustrating to invest money only to have it stolen in this manner. The hacked account belongs to Jordancamron160, and it was compromised by someone who changed the display name to kingdemonasta and altered the password, preventing my son from accessing it. Kindly reach out to me via email at [redacted] at your earliest convenience to discuss how this issue can be resolved. Thank you.

I forgot my password for Roblox since I stopped playing in [redacted] due to the pandemic closing all computer shops. I want to play again, but I can't remember the password. Luckily, my Roblox account is saved on my laptop. I need to change the password, but I forgot it. Please help me recover my account as it's been almost four years. My avatar is Rubox, and I've invested money in that account. The Gmail linked to my account is no longer accessible. Please assist me as soon as possible. Thank you.

While playing Murder Mystery 2, a player called me black as an insult due to my character being black in the game. When I confronted her about it being racist, she dismissed it as just a color. I reported her without consequences, so I am reaching out for support to address this issue and ensure a safe environment on Roblox for all users. The players involved were errorme_mp4 and Nightskies79. I believe it is unfair to resort to insults based on skin color. Additionally, during the game, a player targeted me disproportionately. I hope this feedback leads to a more inclusive and respectful gaming community.

I believe there has been a misunderstanding leading to the unfair banning of my account. I would like to request the reinstatement of my account, as I have experienced repeated bans shortly after being unbanned. I wholeheartedly apologize for any wrongdoing on my part, and I value my account which has had significant investment. Recently, during a game, I responded to a rude player, for which I am sincerely sorry. It's disheartening to observe that while their behavior goes unpunished, I face deletion of my account. I kindly ask for the restoration of my account as it seems unjust.

Hello Roblox, I am Thelegends951 and recently got disconnected from my account for unknown reasons. Following your advice, I set up 2-step verification and downloaded the AUTHENTICATOR application, but it removed my passwords and recovery codes. Now, I can only log in via quick connection on another device as I have no access to any of my devices due to being disconnected from all of them. I have been unable to recover my account as each attempt prompts me for verification codes that I do not possess. I have previously explained this issue without resolution. Could you please disable the 2-step verification on my account so I can regain access? Thank you, Thelegends951

Hello Roblox Support team, I recently encountered an issue while playing Brookhaven with my brother. A user named Savannah, with the username billeelish864218, visited my brother's house in the game. She took a sign from the inventory box and put it on, asking me to be her boyfriend. I was role-playing as a cop at my brother's house. Savannah called me names and insulted me, not realizing our age. I kindly request for her account to be banned. Thank you for your attention to this matter. The offending username is billeelish864218.

Hello, I recently regained access to my account after it was hacked. Upon checking, I noticed several unauthorized transactions: - User "crystal40765" purchased a private server using [redacted] robux - User "kimjinwook12345" purchased a private server using 44 robux - User "kifimnena" purchased a private server using [redacted] robux - Users "ikoned2008iko" and "Just_Chris," now deleted, bought two products for 16 robux each on "Bulgarian_studio's Place" and "ikoned2008iko place" I kindly request a refund of the robux and the possible banning of these players to prevent further theft. Warm regards, Player A

As a parent, I forgot the 4-digit pin for the account. I am struggling to make changes since I can't recall the pin. The email I used to set up the account in February [redacted] is [redacted] The account display name is XxxRedJordanxxX. I need assistance in resetting or disabling the pin to access the account. When I tried to contact customer support through the online form, an "error message too many attempts" appeared. I also attempted to call but was directed to send an email. Any support you can offer on this matter is greatly appreciated. Thanks in advance. Ms. J. Hughes

My daughter's account has been deleted/cancelled. I am requesting to have her account reinstated. We have invested a lot of money into her account with numerous items on Roblox. If her account is permanently cancelled, she will lose all the investments made. I understand she had an argument with another player, common among kids. Is there a way to discipline her without deleting the account entirely? My daughter struggles with severe depression and anxiety. Besides therapy, this game has been a crucial outlet for her. Removing it would harm her already fragile mental health. As a loving mother, I plead for her account to be reinstated. Her username is: donutgirl9383.

After playing a game and taking a break, upon returning to launch Roblox, I found I had been signed out of my account. When I tried to sign back in with my correct username and password, I received an "Invalid username or password" message. Opting to reset my password, I provided my email for Roblox to send a reset link. Despite clicking the link and selecting my account, "Hawkes311," it wasn't listed among the options. Concerned about a potential hack, I received an email from Roblox indicating a login attempt from Canada.

I need assistance identifying a very harmful scammer who has been engaging in fraudulent activities for an extended period and managing to evade detection. They swindled my sibling's two candy cannons and a frost dragon within the game Adopt Me, items amounting to significant value. This scam involved the collaboration of two individuals who created a fake account impersonating my sibling. Despite the error in judgment on our part, the possessions of my brother hold substantial worth, and we seek to rectify this situation. The primary account affected belongs to Master_GioPro, and the fraudulent alternate account was registered as Master_GoiPro. Your cooperation in addressing this matter is greatly appreciated as we strive for fairness and resolution.

I attempted to record a TikTok and was temporarily banned from Roblox for one day due to a report from another player. Feeling unfairly treated, I reported the incident. I am here to address the unjust ban I received from Roblox without a valid reason. I was upset by the derogatory remarks made by the other player that led me to react defensively. I respectfully request Roblox to reconsider my ban and take action against the other player involved. It's frustrating to be punished for something I did not do, and I believe she initiated the conflict. I suggest a one-week ban and thirty million Robux as a fair resolution. Despite asking her to stop harassing me, she continued and used inappropriate language towards me.

Hello, I am French. My account is Commandant_Alpha8 and it has been banned for a week. The reason for the ban was due to a disagreement with another player in a Roblox game named Blox Fruit. I feel the ban was unfair because the other player was being disrespectful and I reacted by stating the truth about their behavior. I'm just a human who can get frustrated when provoked. Since I only have this week to play before starting my job next week, I kindly request an unbanning of my account so I can enjoy my time playing the game.

I am struggling to locate the section for checking my account login history. There have been multiple unauthorized transactions totaling over a thousand dollars made using my account. I am seeking assistance to gather relevant details for my report. My goal is to have all unauthorized charges refunded to my bank card. Any logins or purchases made outside of East Tennessee were not approved by me. Kindly advise on the steps I should take to initiate the reimbursement process. Thank you