ROBLOX Customer Service Issues

I received a comment on my TikTok video with a link to Roblox.com. When I logged in, it said that my account was accessed from another device. I attempted to log in multiple times with no success, so I called the Roblox phone number. My username is “ninnybobinny9” and my password is “Makynlie8.” I believe my account was hacked by “Sophiessexybran,” who may have changed my password. I'm desperate to recover my account as I have been a loyal player under 18 years old for years. If I can't regain access, I will have to quit Roblox, which upsets me greatly. I am reaching out for assistance, please help me get my account back. Thank you.

While my brother and I were in Bloxburg today, he received an account warning regarding a report from a while back. During our investigation, a player in the Bloxburg chat threatened him, asking for his Happy face or he would get banned. Shortly after, while trying to adjust his settings, he noticed a significant drop in his Robux. This same person issued a second warning and User:SAINTGDK openly threatened to ban him if he didn't comply. Feeling uneasy about the demands made for his valuable Roblox items, my brother attempted to seek help via the forum, but encountered issues due to Roblox not recognizing his username. We are now considering reaching out for assistance to regain control of his account. My brother had meticulously maintained the security of his account by setting a secure pin and enabling two-step verification.

I am seeking assistance regarding my Roblox account. It was terminated due to my brother's use on June 7, [redacted]. I was not present as I was attending a funeral for my late cousin. Despite numerous appeals to Roblox Support, we have received repetitive responses. We are not intentionally overloading them, merely trying to resolve the issue. My account name is ThatBigMan34. If anyone can provide contacts at Roblox to assist in unbanning it, please inform me.

My younger brother had trouble logging into Roblox, so I assumed he forgot his password. When I attempted to log in on his behalf, it didn't work. Upon checking, I discovered someone had accessed his account. Despite my efforts, I couldn't regain control, and now the account, which used to be mine, is completely taken over. All my belongings were there. Please assist me in reclaiming it. The username is "chaseingstars," and the display name is "Fuji."

Today, while playing on my account, I redeemed a Robux gift card and was enjoying spending my Robux. However, when prompted for the 6-digit code for two-step verification, I complied and was unexpectedly logged out. To my dismay, I discovered that my email was removed from the account, and the password was changed, leaving me unable to regain access. I haven't seen any activity on my account since. I am worried as I have invested a considerable amount of money into it. If anyone has advice on how to resolve this issue, I would greatly appreciate the help.

While I was trying to play "Speed Run 4," a girl started harassing me by repeatedly asking to be friends and for Robux, which made me uncomfortable. Strange icons appeared on my screen, and feeling scared, I quickly logged off and back on. However, the girl continued harassing me in another game, using inappropriate language in private chats. After leaving the game, I was shocked to discover that I had been banned for 7 days, even though I hadn't done anything wrong. I am eager to regain access to my account.

My brother's account was hacked, and despite reporting it multiple times over the past few months, no action has been taken. The user responsible goes by the name "chaseingstars" with the display name "fuji." They have changed the email, password, and phone number linked to the account, making recovery difficult. Roblox, as the creators of the game, please assist in retrieving the account as it holds significant progress. Contact me at [redacted] for additional details. Your help in this matter is greatly appreciated. Thank you and have a good day. Goodbye.

Hello Roblox support team, I encountered an issue with my account yesterday while playing. It forced me to log out, and now I am unable to access my account. The email associated with my account seems to have been deleted due to age restrictions. I have tried numerous times to log in, but I am not receiving the verification code needed to access my profile. My username is AsiaSpringtrapAfton. I would greatly appreciate your assistance in resolving this matter promptly. Thank you and have a great day.

I've had an account for three years now, but I've forgotten the password. I know the username, but I don't believe I have access to the phone number or email address associated with the account. I would really like to recover my old account as it has everything important to me, including contacts with old friends. The username is nuggetschocolate6, and I used to access it on my iPhone 11, which I no longer have. I appreciate any help in regaining access to my account.

Hello Roblox community, I recently fell victim to a scam on Roblox Adopt Me by a user with the Tiktok handle "user[redacted]23." Several others have also called out this scammer, and I have shared evidence on my Tiktok account "tsvrella." A quick search for "user[redacted]23 scammer" will show you more about this situation. The Roblox account of the scammer is 0K4YSYD, and after scamming me for my neon fly ride swan and mega neon unicorn, she blocked me. I have photographic evidence available upon request. This scammer has deceived many others and even recorded me as false evidence. I urge the community to take action and ban her from Roblox, as she has caused harm to many players. Your assistance in IP banning her would be greatly appreciated.

Hi, I’m Xxf0cy and I encountered an issue with my Roblox accounts. My username is Givemepussv, which got deleted due to policy violations. However, my active account, Xxf0cy, shares the same phone number and email. Whenever I try to log in as Xxf0cy, the system prompts me to change the password, but instead, it alters Givemepussv's password. Despite numerous attempts to rectify this, the problem persists for several months. I kindly request assistance in removing the phone number and email associated with Givemepussv. Thank you, Sebastian

I need help accessing my Roblox account. I used to have my email on my iPad for my verification code, but now I can't remember the exact email address. I believe it was something like "paitonw.14" as I know it started with "paiton." My iPad is currently blocked because I forgot the password. Can you assist me in resetting the password? My Roblox username is s0vr1, and some of the games I played in the past include Bloxburg, Cheese Game, and Miser Mystery. Thank you.

I am contacting you regarding my friend who has received a one-day ban due to using the words "Bruh", "Beuh", and "No please don't." I am frustrated because other users have made more severe remarks without facing consequences. It seems unfair that my friend was penalized for harmless words while others engage in racist, bullying, and harassing behavior without repercussions. I believe rescinding the ban on my friend and issuing a "False report" strike to the individual who reported her would be a fair resolution. The username of my friend is Sunnyghk123. I appreciate your attention to this matter and hope for a swift resolution. Thank you for addressing this issue with fairness and respect. Have a pleasant evening!

Good morning, My young son is currently unable to access his account. The system is requesting him to verify his account through his email address, [redacted] Unfortunately, he can't access this email because the verification code is being sent to his old phone number, which he has lost along with the SIM card. He now has a new phone number and is using that. I am reaching out on his behalf since he is unable to do so himself. Please let me know if you need any additional information. I initially submitted this request through a different method. Thank you, Alimamy Bundu

Hello Roblox Support, I recently purchased a Canadian gift card for my child, but their Roblox account is showing the currency as Euros and location as Europe instead of Canadian dollars and Canada. The gift card was bought yesterday on July 22nd, [redacted]. My child's username is kayvqx, and we reside in Canada. The gift card is specifically for the Canadian market. I'm hesitant to provide the pin number for security reasons but would appreciate guidance on this matter. Adjusting the account settings to reflect the correct currency and country would allow my child to use the gift card. Kindly revert the account settings, so my child can redeem the gift card. Thank you for your assistance. Please communicate any updates via email at [redacted]

Hello. I am reaching out regarding my daughter's account under the username lilly003234 on Roblox. Originally, we had a family account, and when I removed it, she was left unable to access her account due to forgetting her password. Unfortunately, we no longer possess the password, associated mobile number, or email address needed to reset it. I attempted to use my verified email account, but it seems I must use the original email address for her account. My daughter is adamant about not wanting to start afresh to avoid losing her progress. Any assistance in resolving this matter would be greatly appreciated. Thank you.

This morning, I purchased a €[redacted] Robux card from a supermarket. Upon attempting to redeem it at home, an error message stating "An unexpected error has occurred. Please try your request again later" appeared. Despite multiple attempts over half an hour, it was unsuccessful. I returned to the supermarket where I was advised to contact support for assistance. I kindly request to have the funds I paid for the card credited back to me, as I was unable to redeem it. Thank you. Best regards, Michael K.

I just updated my password on Roblox.com for my account Happybirthday2201uy. Shortly after, I received an email from Gmail with a two-step verification code: [redacted]. The email stated the code was for my Roblox account and had information about the login request originating from Quezon City, Metro Manila, Philippines. The email warned not to share the code with anyone for security reasons. After receiving this, I quickly changed my password again because I was concerned about a potential hacking attempt on my account. It's unsettling to think someone might be trying to access my account without permission. I appreciate any help or advice on how to handle this situation.

I was on Roblox when I decided to log out of my account to switch to another one. When I tried to log back in, my password didn't work, and I was prompted to reset it. I tried to receive the verification code via phone, but I didn't get it. I also tried using my email, but no code was sent there either.

Bonjour à l'équipe de Roblox, Je vous écris concernant mon compte Roblox : Pasdenomtchek qui présente des problèmes. Sur mon iPhone, je ne peux pas modifier mon mot de passe, accéder à l'aide ou voir les informations sur le compte. De plus, sur mon ordinateur, je suis dans l'impossibilité totale d'accéder au site www.roblox.com, c'est pourquoi je vous écris dans l'espoir de retrouver l'accès à mon compte. Mon adresse e-mail associée au compte est la suivante, et j'ai également configuré un numéro de téléphone ainsi qu'un code PIN pour renforcer la sécurité. Compte tenu des investissements financiers que j'ai faits sur ce compte, il m'est crucial de le récupérer. Je vous prie de bien vouloir me contacter par e-mail pour toute information nécessaire ([redacted]). Je vous remercie de votre compréhension et de votre assistance. Cordialement