ROBLOX Customer Service Issues

I need to change the password for my account "Miilliiciious" because it seems it was either hacked or one of my kids changed it. I created this account without attaching an email or phone number a long time ago when it wasn't emphasized like it is now. My kids still have me friended on Roblox, and I have invested a significant amount of time and money in that account, mainly in Arsenal. Thus, I would like to link my phone and email to the account and reset the password. Thank you.

I need to top up [redacted] Robux. I tried to pay with my credit card, but it said "Payment unsuccessful" after entering the details. I attempted the procedure multiple times without success. Then that afternoon, I decided to buy a €10 Roblox card from Game Stop. Once I got it at home, I rushed to my computer to top up, but it said "This card is not valid." The next day, I went to Game Stop to inquire about this issue. They advised me to contact support. I hope you can resolve this problem.

I need assistance recovering my Gmail account and password. Recently, someone hacked into my account and made unauthorized purchases totaling [redacted] ROBUX. I used this currency to buy a permanent dragon in a private server, as well as some permanent fruits for trading in Blox Fruits. Additionally, I spent 25 ROBUX on a stat refund in Kings Legacy. I was looking forward to enjoying my new permanent dragon, but the hacker has caused a lot of distress by taking more than just the items purchased. Please help me regain access to my account so I can restore what was lost.

My daughter was trading her friend in Adopt Me. She was sharing her frost dragon with her friend but somehow it appears like she traded it with herself. I checked her friend's inventory, and the dragon is not there. While my daughter has made mistakes in the past by accidentally accepting trades, this time seems different. I believe this issue may be due to a glitch on Roblox's end.

Hello, I recently received a one-day ban on Roblox approximately an hour ago. I am hoping for assistance in having my account reinstated. During the incident, an individual (whose username and avatar appearance I am unaware of) continuously insulted me by calling me names such as "noob," specifically targeting me as "Angel" while I was playing as the killer in the game Survive the Killer. In response, I simply mirrored his comments, causing him to persist with his inappropriate behavior. Unfortunately, shortly after this exchange, I found myself banned from the platform. I am feeling upset and frustrated by this situation as I did not initiate any inappropriate behavior. My intention was merely to show him the impact of his hurtful actions towards myself and others.

Hello, I was banned from Roblox about an hour ago for a day, and I'm hoping my account can be reactivated. While playing a game called Survive the Killer, there was a player constantly harassing me by calling me names like "noooob." I responded by calling them the same name back, and shortly after, when I left the game, I found out I was banned. I'm feeling quite upset and frustrated about this situation. My Roblox username is Angel, and I was simply standing up to the player who was being disrespectful. I promise not to engage in this behavior again if my account is reinstated.

I recently got banned, and I believe it may have been due to my Username or Bio. My Username is "Michaelafton_0121." I was banned for sharing "PII," but I feel it was a mistaken ban. Although my bio may sound harsh, my friends didn't have an issue with it as it wasn’t targeted at anyone. I never received any prior warnings prior to the ban. I reached out to appeal the ban, but instead, they categorized it as bullying and harassment without providing specifics on my violation or how to rectify it. I'm frustrated by this lack of clarity. I simply wish to have my account unbanned from this erroneous ban or have the ban lifted with a temporary restriction.

My Roblox account "LtadakL" was hacked, leading to the theft of my limited items. After reaching out to Roblox for assistance, I was informed that due to the inability to verify ownership, they couldn't help me with the account. They then disabled 2-step verification and locked the account. I provided evidence including purchased Robux, previous email interactions, and passwords to prove my ownership. However, Roblox responded with a message stating their inability to offer further assistance or information on the matter. Determined to regain access, I continued to appeal to support to recover my account despite the loss of valuable items, solely aiming to reclaim my account.

My daughter mistakenly spent $50 on Adopt Me cash instead of buying robux in the game. The Adopt Me cash transaction was an error, and I'm looking to get a refund for this mistaken purchase. We've spent a significant amount on robux this year and have never encountered this issue before. I urgently need assistance to retrieve the $50 erroneously spent. My username on Adopt Me is Grandma Jones12345.

My sister's account has been hacked while she was playing Gacha Life. Shortly after, she got kicked out of Roblox and couldn't log back in. Her phone number was disabled and not working. She just purchased Robux today and the hacker is now spending it on different items. The situation is concerning as the hacker has blocked me, posing as my sister. We are worried about possible unauthorized purchases using my credit card details. Can someone please assist in recovering her account?

I am experiencing an issue with the age on my ROBLOX account. One of my friends inadvertently set my age to under 13, limiting my access to certain features like voice chat and user ads. Despite providing identification such as my ID and passport, the ROBLOX support team has not been able to assist me. This is particularly problematic for me as a developer because it prevents me from devexing the robux I earn. Could you please adjust my age back to its correct value once I provide my ID? Thank you.

Upon returning from our family trip on July 7th, my daughter encountered difficulty accessing her Roblox account. Despite meticulously keeping our passwords on sticky notes, we couldn't log in using the ones we had. After going through several previous passwords, we attempted to regain access through the verification process with the ticket system. Eventually, we managed to log in, set up a new password, and enabled 2-factor authentication. However, she discovered that her Robux and in-game items were missing, including her beloved Adopt Me! pets. I promptly submitted a Roblox Support Ticket requesting a call to discuss the issue, attaching multiple screenshots via email and seeking potential compensation for the lost items. Typically, replies have come within 24 hours, but it has now been two days, and I'm concerned that time is running out to recover her account's content.

I recently experienced unauthorized access to my account while playing Murder Mystery 2 on my iPhone. I was unexpectedly logged out and have since been unable to regain access despite attempting to log in via phone number and email. I have not received any verification codes to proceed. I also tried to reset my password after receiving an email notification of a login from a different location. However, during the reset process, only family accounts are visible, not my own. To resolve this issue, I need assistance in resetting the password for my account so I can regain access. Your help in this matter is greatly appreciated. Sincerely, May.

Hoy necesito ayuda para recuperar dos cuentas que perdí hace unos años. Actualmente tengo 13 años y las cuentas son @danikyhur y @DANIelaYT73. Pude vincular mi cuenta de @danikyhur a un correo electrónico, pero ya no tengo acceso a ese correo porque mi móvil se dañó. He intentado recuperar ambas cuentas varias veces sin éxito. En la cuenta @DANIelaYT73, cambié la contraseña a "vegeta777" cuando era más joven, pero no recuerdo bien. Invertí mucho dinero en esas cuentas, aproximadamente más de 10,[redacted] CLP. Agradecería mucho cualquier ayuda para poder acceder a mis cuentas de nuevo.

My Roblox account was recently deleted due to an incident where I was cosplaying as the character Cartman from South Park on March 7th. I was trying to accurately portray him, so I engaged in behavior that was mean-spirited towards other players. Unfortunately, I used inappropriate language towards another player who was cosplaying as Kenny, a character who is often bullied on the show. After saying something regrettable, I was unexpectedly logged out of my account by Roblox. I was devastated because I had invested over $1,[redacted] into that account. I deeply regret my actions and promise that I will not let something like this happen again. I kindly request for my account to be reinstated, and I am willing to take any necessary steps to rectify this situation.

In Bloxburg, there were some girls pretending to offer Robux, attempting to deceive players. My friend and I warned them that their deceit wouldn't work, which upset them. They threatened to report me, and my in-game actions were manipulated, appearing as if I said things I didn't. My account was unexpectedly banned, and disturbing messages were displayed. I left briefly, only to find I couldn't log back in due to my account being accessed from another device. I'm troubled by this unfair situation, as I was falsely accused of actions I didn't commit. I kindly request to have my account unbanned.

I encountered issues accessing my account today on my computer as the password was flagged as incorrect. When I attempted to log in on my phone through the app, I discovered I had been logged out. Using my email and phone number to log in was unsuccessful. Interestingly, I could effortlessly log into my other account with the same password. The most recent log-in on my account was a few days ago when I altered my avatar and display name from "yves" to "yixinnn". Notably, I did not modify my password. Account Details: Username: southreat Display Name: yixinnn Email: [redacted] Kindly assist me in regaining access to my account. I'm willing to provide additional details if required. Kindly respond via email. Thank you.

I attempted to access my account on my computer today but was unsuccessful as it indicated an incorrect password. Upon trying to access it via my phone app, I discovered that I was unexpectedly logged out. Both my email and phone number login attempts were unsuccessful. While I could easily access my other account with the same password, my desired account, with a recent display name change from "yves" to "yixinnn," was inaccessible. I have not altered my password, and the last successful login was a few days prior. Account Details: Username: southreat Display Name: yixinnn Email: [redacted] I am willing to share the password if necessary. Kindly assist me in accessing my account and feel free to request further details via email. Thank you for your prompt attention to this matter.

I encountered a uuc beamed glitch while trading limited items on Roblox. After agreeing to a trade, it got stuck on pending, and my limited Troublemaker (Serial #[redacted]) disappeared from my account without receiving anything in return. This issue is known as the uuc scam and has affected many traders on Roblox. I did not share passwords or engage in shady deals. The trade partner's username is kraettos. I am seeking a resolution by either receiving a replacement Troublemaker or having my original Troublemaker (#[redacted]) restored. Here is a video showing that the item is not in my account post-trade: [link to YouTube video].

I encountered a uuc beamed incident, which is a glitch in Roblox. It occurs when a trade gets stuck on pending, leading only one person in the trade to receive the other person's items. While trading my limited items on Roblox, I tried to exchange one for a better offer. After the trade was accepted, it got stuck on processing, involving my item Troublemaker (Serial #[redacted]). Unfortunately, my limited item was taken away and transferred to the other user's account, leaving me with nothing. This issue, known as the uuc scam, has affected many traders on Roblox. I did not share any passwords or make any unauthorized deals. I have proof of my missing limited item in this video: [redacted] The trade with username kraettos remains stuck on processing. I urge ROBLOX to either provide me with a new Troublemaker face or return my original one with Serial #[redacted].