ROBLOX Customer Service Issues

My email linked to the Roblox account was hacked about 4-5 months ago. Surprisingly, it was my brother who accessed my Outlook account while it was open, changed the password, and now I cannot receive verification codes to access my Roblox account due to the email being inaccessible. I still remember my Roblox password, but without being able to receive the verification code sent to [redacted], I am unable to log in.

Hello, I am reaching out regarding my Amibe_DZ account. I am unable to log in after my friends, who previously had access, changed the password and email associated with the account. While I received an email to reset the password, the link provided did not work, and there was no option to recover my email. This is why I am contacting you. I am willing to provide proof of ownership, even though I may have unknowingly acquired the account through unauthorized means. I can provide details such as the original email linked to the account and messages I received from Roblox on my previous email. Thank you, Adem

My sister used my account to say inappropriate things, so I am hoping to regain access quickly. My account name is "killerdeath27865" without any spaces. I have invested in items like Robux and have pets in "Adopt Me" that I cherish. I also have VIP status on "LiveTopia," so I hope my account won't be banned. Roblox means a lot to me, and I appreciate your assistance in resolving this issue promptly. Thank you, Roblox.

I am facing issues accessing my Roblox account "avryl_is". Each time I attempt to sign in and enter the verification code, it keeps stating it's incorrect. I have invested over $[redacted] in Robux and dedicated significant time to Roblox. I am eager to regain access to my old account and have a verified email address for assistance. It's frustrating considering the time and money I've invested in Roblox. Having to start over with a new account instead of continuing with the one I put effort into is disappointing.

Hello Roblox, I wanted to inform you that my Roblox account has been hacked, and I would like to recover it as soon as possible. I had Robux, and my account was compromised. It is crucial for me to regain access to my account to be able to play and enjoy all my Robux. Your Roblox application lacks the necessary security for all your customers. Please assist me in recovering my account and especially in resetting my password. Thank you, Roblox, for responding and assisting me in resetting my password via email. Sincerely, the user: CAMELIA666000.

Hello! In November [redacted], I purchased four Robux gift cards. I used two of them then and recently tried to use the remaining two. Everything was fine until I was offered a free virtual item without reading the details. After that, I noticed my Robux balance remained the same as last time, at 1,[redacted] Robux. I had extra Robux previously, so I'm confused as to why I didn't receive the Robux from the new gift cards. Can someone assist me with this issue?

Good morning, On 2.1.23, around 10 o'clock, my son lent a valuable weapon, ICEPIECER, to @Mihay_Dead. They have been playing Murder Mystery 2 together for a while, so he had no doubt that the weapon would be returned. Shortly after handing over the weapon, @Mihay_Dead removed him from his friend list. The weapon was not returned, and contacting @Mihay_Dead is impossible because he has blocked him. Therefore, the weapon was stolen! I kindly ask for support. Thank you, Best regards, Uta v. Schoenebeck

I'm writing about my daughter's account, Madz1084. Recently, she couldn't log in due to a changed password and hasn't received verification codes to resolve the issue. Meanwhile, we noticed the account being actively used. She is only 9 years old and has used her birthday and Christmas money for avatar enhancements and pet purchases. We have multiple associated emails but may not provide specific information. Contact details are as follows: Email: [redacted] Email: [redacted] Email: [redacted] Email: [redacted] Phone: 07[redacted]41

I noticed several inappropriate clothing options in this child's game, despite it being marketed for kids. The game developers need to be more mindful of the content they are promoting to children. Exposure to indecent behavior at such a young age can be harmful and sends the wrong message. As a psychologist and a parent, I am concerned about the impact this could have on young minds. It's disheartening to see such content being normalized in a game meant for children. I plan to address this issue with the developers or someone in charge to understand why this is being permitted. The well-being and moral development of children should be a top priority, and these kinds of influences are concerning.

I recently tried out the new custom profile picture feature and found that after experimenting with it, my character looks strange because the photo is moved down and zoomed in more than before. The default position now seems off, with the full view option displaying the character facing front instead of to the side like before. It would be helpful if there was an option to reset it back to its original state. Currently, I'm unsure if there's a way to do this or if Roblox plans to address it. My friends and I enjoy chatting through bios and checking each other's profiles regularly, so having a profile that reflects me accurately is important. I appreciate your attention to this matter and hope for a solution soon. Thank you for understanding my concern, I hope I have expressed it clearly.

I urgently need help regarding my Roblox account "Tenzoth." Two days ago, I was hacked by someone who proceeded to upload inappropriate content, resulting in my account being deleted. I have attempted to contact Roblox support via email, but I have not received a response yet. The hacker changed my password, enabled authentication via the Authy app, and locked me out of my account. I have evidence of the hacking, including Discord chat history, the scam server link, and the scam website used against me. I can also verify my ownership of the account. My original email linked to the account is [redacted], and my recent billing email is "[redacted]" I possess proof of my Robux purchase. It's crucial that Roblox resets my password, disables the Authy app, and reinstates my account. This is an emergency, and your immediate attention is greatly appreciated.

I am having trouble logging back into my account on Roblox because I was automatically logged out and forgot my password. My username is G3MINIIIII, and I have invested a significant amount of money in Roblox. I tried to reset my password, but it was unsuccessful. I am feeling frustrated and sad because I love playing Roblox, and not being able to access my account is upsetting. I attempted to contact customer service without success. If you could assist me by sending my password via email, I would greatly appreciate it.

I need help recovering my account on Roblox that was hacked after I shared my username with someone on a mutual server for trading in a game called Box Fruits. The hacker changed my email, password, and added a parental control pin. I am unable to access my account due to this pin. I am requesting assistance in resetting the parental pin and recovering access to my account safely. The hacker is the older brother of the account owner. I would like the hacker to be permanently banned from Roblox and Discord. I suggest that Roblox improves its website security to prevent unauthorized access to accounts with significant purchases. I believe Roblox should take responsibility for this situation and rectify it accordingly.

I encountered an issue on Facebook with a user named Gelbirt Daganon who posted about "free robux." He asked for my username and password, claiming to help me. Unfortunately, after sharing my details, he pretended not to be able to log in and then blocked me. He used my account without permission. Desperate, I borrowed my sister's account to confront the hacker. The hacker suggested we trade accounts, but I refused to trust someone who hacked me. Despite my efforts, the hacker left the game, leaving me with no resolution. I reached out to Roblox support for assistance, and they promised to email me soon.

I was playing in a game called "tt" and came across a live offer that promised free pets if I connected it to my account. However, after encountering a problem with a specific code, I logged into Roblox and realized that all my valuable pets in Adopt Me were missing. I lost pets like my mega owl, neon shadow, mega bat dragon, winged horse, neon robin, horse, mega kangaroo, neon flamingo, mega frog, mega crow, neon pink cat, mega cow, evil unicorn, neon frost dragon, neon giraffe, neon lion, mega albino reindeer, neon dalmatian dog, neon elephant, mega parrot, neon crocodile, mega frost fury, and even some special eggs like my Aussie Egg, Christmas egg, Safari egg, and Jungle egg. I don't know the username of the person who did this, but please help me retrieve my pets. They mean a lot to me, and I am truly upset about this situation. Thank you for your assistance. My username is WEJDENARIANA.

I purchased an eGift card on December 25th, and it's now January 9th. I've been waiting for fifteen days as instructed on Cashstar Roblox for resolution, but I haven't received any response or solution. I've contacted them almost daily, but I've had no luck. I would appreciate it if you could send the $15 eGift card to my email ([redacted]) as initially intended, or provide a refund. My order number was CND6WXHU2D.

I recently discovered unauthorized activity on my account "milan_leprenium". Over 40pt€ went missing, and I request a refund to my other account "milan_gtr35". Please remove all Roblox items from "milan_leprenium" and transfer them to "milan_gtr35". Kindly lock "milan_leprenium" as I am the rightful owner and it has been compromised by the account "24K_Chanel" (luna*mot). Thank you, Roblox, for your assistance in transferring the content to "milan_gtr35". Appreciate your prompt attention to this matter.

I am experiencing difficulties with my monthly subscription. I made a purchase last night for [redacted] Robux, but they did not arrive. The Google Play Store shows me as a subscriber, and when trying to repurchase on Roblox, I receive an error message stating I am already a subscriber. To confirm the issue, I bought 80 Robux, which arrived promptly. Although I made the payment, the badge indicating my subscription is not reflecting in the game server's online user list. I bought the subscription on January 14th at 10:04 pm Italian time on a mobile device. Despite previous payment rejections from the Google Play Store due to insufficient funds, the subscription appears paid there but not on Roblox. I am seeking assistance in either receiving the owed Robux or a refund.

I received a 24-hour ban for uploading custom One Piece Jolly Roger decals I created using Photoshop. Initially, I uploaded an imperfect version that was moderated, prompting me to make improvements. I patiently waited through multiple review processes, making necessary adjustments each time. Even after significant changes, including transparency and resizing, the decals were still moderated. Upon successfully uploading one, it had low resolution, necessitating another version. Despite my efforts, my account is now moderated for uploading skull images. It seems like a case of excessive moderation, potentially due to automated systems. Despite appealing, the responses were dismissive. The reasons varied from being inappropriate to even labeled as "Illegal and Regulated Activities."

Dear Roblox Team, I am writing to request the reactivation of my account "Pbl_l." I acknowledge that my account may have been suspended for breaching the terms of service, and I take full responsibility for this. I want to emphasize that I have learned from the incident and recognize the importance of complying with Roblox's rules and regulations. I am committed to being a positive and accountable member of the community, pledging to strictly adhere to all guidelines going forward. I am mindful of the impact of my actions and any inconvenience they may have caused. I sincerely apologize for any disruption caused by my behavior. I have a genuine passion for Roblox, missing the platform greatly. I cherish the friendships I have formed and the joy of creating games and playing with others. I acknowledge Roblox as a platform for enjoyment and creativity, and I aspire to once again contribute positively to the community. I respectfully request that you reconsider activating my account, granting me the opportunity to rejoin the Roblox community. Thank you for your attention and understanding. Sincerely, Joe