ROBLOX Customer Service Issues

I was playing Roblox SPRAY PAINT with my friend when another player repeatedly drew the offensive symbol and claimed it was something else. I tried to intervene, but the situation escalated until the game crashed. Upon reopening, I discovered that I was banned for supposedly engaging in inappropriate behavior, which was not my intention.

Hello, I accidentally made four purchases. The items are: 1. Purple Thrasher tee (Classic Shirts) 2. Emo Goth Y2K Vamp LOL (Classic Shirts) 3. Visage 4. Smil Nas X - Lil Nas X (LNX) 5. Yeux de Chat - Zara Larsson I would like a refund, my nickname is melevaboom.

My situation is complex. I began playing Roblox at a young age, and my mom created my account using her email. Fast forward 6-7 years, I received a Roblox gift card from my sister, only to discover the next day that my account had been accessed, and the Robux spent on someone else's t-shirt. Despite knowing changing my password could have prevented this, I contacted support using my personal email. Unfortunately, they locked my account, insisting on speaking to me only through my mom's email, which I no longer have access to as I no longer live with her and struggled with the recovery process. Now, about 2 years later, I'm deeply affected by the loss of my Roblox account, a significant part of my childhood. I believe I have provided enough evidence of ownership, such as previous account names, my password, email name, and details about the recent gift card. I hope for assistance to regain access to my account, as it holds sentimental value to me.

Hello, my name is Max. I wanted to complain because I was banned from Roblox for no reason. I just wanted to play, and then suddenly I couldn't access any games. I tried creating new accounts, but I still can't play Roblox. Can you please fix this issue and unlock my account? I'm not sure what to do, so please do it quickly. I don't want to lose all the items I bought in Roblox. Thank you.

I was playing Pet Simulator on Roblox when I encountered a player who claimed that the player with the best pets would receive a rare pet if they added him to their friend list. His username was *kokidedd*. After a short wait, he disappeared with all my exclusive pets, leaving me with none. It seems like I have fallen victim to a scam. I had spent a lot of time collecting those pets, some of which I even purchased with Robux. It's disheartening to lose everything I worked hard for. My username is zorbe4567, and I am only ten years old.

I am writing to address some concerns I have experienced recently with the service provided. Initially, I noticed that certain purchased items were removed, forcing me to make additional purchases despite having insufficient currency. Subsequently, the penguin suit was altered, limiting the options available in the game. Most significantly, I encountered difficulty accessing my account. After attempting to reset my password, the system continuously indicated that my attempts were incorrect. I urge you to rectify these issues promptly to retain my loyalty as a player and prevent others from being deterred by such challenges. Thank you for your attention to this matter. - Regards, A Frustrated Player

My daughter wanted to open her account on her Fire Tablet, but it said she had to uninstall the game to get the necessary update. So, she uninstalled the game only to find that she couldn't log back onto her account, even though she wrote down her account name and password correctly, as far as she knows. She got pretty upset when she couldn't log in again. I tried to help by reinstalling the app and entering her data, but it kept saying the password was wrong. She spent about 50€ from her pocket money on her account and did not verify an email address or cellphone number. Is there any way to recover the account?

I have been consistently reporting my account issue without any resolution. I got logged out, assuming I forgot my password. However, my brother noticed activity on my account even though I wasn't using it. I reached out and received a hint about the email linked to my account, which is [redacted] My account username is emma_fenske. Please contact me at [redacted] or [redacted] to assist me in recovering my account. Thank you.

Hello, I am reaching out regarding my hacked account issue. I need assistance in regaining access. My account is under the username emma_fenske. I initially believed I had simply forgotten my password until my brother alerted me that my account was active on Royal High. I received an email from your team with a hint about the email used to create the account, which is [redacted] Unfortunately, I did not receive any follow-up communication. Currently, I am using the Gmail account [redacted] I kindly request your help in recovering access to my account. Thank you.

I was playing Roblox when someone named Loofty#[redacted] hacked my account. Now I can't log back in. Roblox, can you delete my account "TheOneJay32"? The password was formerly "TheJay346" until it was hacked. I'm very upset as I had made a lot of progress on that account. Please, Roblox, do your best to delete it. It would give me some peace of mind knowing they can't access it anymore.

Yesterday at 4 pm, on December 14, [redacted], I purchased a Warrant Officer Game Pass on Aldershot Garrison, owned by the British Army and ReaperAaron. I enjoyed playing the game until 8 pm when I got kicked out due to error [redacted]. Unfortunately, this error keeps appearing repeatedly. I sought help on the British Army Discord, but no one, including the developers, knew how to resolve it. They suggested contacting Roblox, but I am unable to find their contact number. I appreciate any assistance you can provide. Thank you.

I encountered a 2-step verification issue while trying to access my Roblox account, redrose421. The email linked to the account, [redacted], was deleted by AT&T two years ago, making it impossible to receive the verification code. I lack recovery codes for access as well. Despite contacting Roblox support, their responses are repetitive, instructing me to check the defunct [redacted] email for the code. Despite explaining the deletion of the email, their suggestions to contact the internet provider and use the email for further assistance have proven fruitless. The verification code remains undelivered, leaving me locked out of my account without phone number access. The account's email has been deleted, creating a deadlock for accessing the necessary code.

A few years ago, in [redacted], I created a Roblox account named Snowflake123. Initially, the account was functioning well. However, in early [redacted], when I attempted to log in to play on Roblox, I discovered I was logged out. Unfortunately, I couldn't recall the password and hadn't linked an email or phone number to the account. I'm hoping you can assist me in recovering the password so I can access the account again. I believe there may be valuable items saved on it. Thank you for your attention to this matter.

Hello, I wanted to share that my account, “bianca2010xdd,” was stolen today at 5:56 p.m. This account belongs to a girl with black hair and a blue cap. I am upset as I have invested a significant amount of money into this account, money that I have worked hard for. When I tried logging in today, the session was closed, and upon resetting the password, it indicated that it was incorrect. I have reached out to Roblox support a few days ago due to forgetting my account pin. I have not shared my password with anyone, and I am unsure of what happened or who could be responsible. Any assistance would be greatly appreciated. Thank you.

I am concerned about the platform's procedure for handling inappropriate experiences and user behavior, specifically in regards to account access removal, suspension, or blocking. I would like to know if there is a support team in place to review reported accounts before taking such actions. Sometimes users report accounts out of spite and falsely claim inappropriate behavior. This can lead to unwarranted blocking of user accounts. I am seeking clarification on your policies in these situations, as well as your refund policy. Kindly reach out to me at your earliest convenience to discuss this matter further.

While playing Adopt Me, I suddenly encountered an error message indicating 'same account launched.' At first, I thought it might be a glitch, but upon rejoining, I noticed that all my pets were missing. To my dismay, I discovered that my valuable pets, including the Mega Ribbon Seal, Mega [redacted] Butterfly, Mega Wolf, Neon Tiger, Neon Dingo, Neon Slug, Neon Chick, Neon Dolphin, and Neon Fox, were all traded away to an unknown account without my consent. This situation has left me feeling anxious, and I'm unsure how to proceed. I kindly request assistance in recovering my lost pets. Thank you for your attention to this matter.

This morning, I logged into my Adopt Me account only to find that all my legendary pets and vehicles are missing. I suspect that my account has been hacked. I have screenshots of my journal that display the legendary pets I owned. I kindly request a thorough investigation into this matter and the restoration of all my pets. I have invested significant time and money in the game, including a monthly subscription. My username is nannypants452.

I have been struggling for a while to get assistance with my hacked ROBLOX account. Every time I contact support, they ask for proof of ownership by requesting screenshots of purchases. I have tried to explain that I can't access my purchase history because the iCloud account used for buying robux was hacked and deleted by Apple. Despite my explanations, I keep receiving the same response from different support agents. It feels like I am not getting the help I need to recover my ROBLOX account. Is there any other way you can assist me? Thank you. - G.

Hello, I am reaching out regarding my son's Roblox account. His username is M4Baysko, and the password is Epic2021. In the past, his account was hacked, and unfortunately, my PayPal account was linked to it, resulting in unauthorized debits. Despite my son removing the PayPal link and avoiding further charges, his account was still deleted. I am inquiring if there is a way to recover his account. I appreciate any assistance you can provide. Thank you.

Hello Roblox team, I am reaching out to report an issue with my Robux. Yesterday while playing Car Dealership Tycoon, I intended to purchase the hyper gamepass, but noticed that my Robux was missing. Surprisingly, my brother and parents do not use my Roblox account. Despite restarting, my Robux remained gone. Upon checking my purchase history, I discovered unauthorized transactions for 2 faces and cookie pants. Face 1 cost 1,[redacted] Robux, Face 2 cost [redacted] Robux, and the Cookie pants cost 5 Robux. I sought help from my mom and friends, but no one could explain the situation. I kindly request your assistance in resolving this matter.