ROBLOX Customer Service Issues

I was banned recently for using inappropriate language in the chat. I saw someone else use a word I didn't know was prohibited, and I used it as well. I've been a dedicated ROBLOX player for over 4 years, buying ROBUX frequently. I apologize for my mistake and promise not to be toxic again.

Hello Roblox team, I am encountering a significant issue with the FPS level in my games. Occasionally, my game experiences a drastic drop in FPS, going from 60 FPS to [redacted] FPS, then plummeting to 10 or 3 FPS for around 10 to 20 seconds. This has been quite frustrating for me, especially because it only occurs when I play Roblox. I have tried various solutions like uninstalling and reinstalling Roblox to rule out any computer issues or potential viruses, but my efforts have been in vain. My antivirus software has not detected anything, and I have ensured that my Roblox is clean, yet the FPS problem persists. I would greatly appreciate any assistance you can provide. Thank you, Thermidor_430YTB Known as Luigi

Hello, I'm sorry to bother you. Yesterday at this time, something really catastrophic happened, my friend, Lea, username fleure_noire5, was banned due to a small dispute. She was banned until the 26th, and I will quote the sentence she said: "I swear you are annoying." I find it unacceptable that when she reports, they are never banned. I have another problem, it has been 2 years since Roblox said they would unblock my account. The account (playmile2009) has been banned for 2 years, and Roblox sent me an email saying they would unblock it at some point. It's been 2 years, which is a bit long. Either you unblock it for me (I had over €[redacted] on it), or I will file a complaint for lying for 2 years, especially just for a small argument over adoption. So, please unblock it, or I will file the complaint in 48 hours. Have a good day.

I am reaching out for assistance regarding my brother's account, "LolligerLollipop45", which has been hacked. Today, he attempted to log in but was unsuccessful. Consequently, he created a new account and checked the game's "last online" feature to determine when his account was last active. Surprisingly, it showed that he was online 2 hours ago, even though he had not played that day. It appears the hacker altered both his password and email address, making it impossible to access the account. Given the significant amount of money my brother invested in this account, I would greatly appreciate any help in resolving this issue. Thank you.

I am having an issue while playing Blox Fruit. Another user, @egveuhdyj (MonkeyDLuffy), asked me to remove a fruit from my store. After complying, my own fruit disappeared from the game without any disruptions. I am concerned about this player's actions and would like to retrieve my very rare shadow fruit. The shadow fruit is of mythical rarity and cost me 2,[redacted],[redacted] in-game currency to acquire. I am seeking guidance on potentially having @egveuhdyj banned either temporarily or permanently due to the severity of the situation. Thank you for looking into this matter.

My brother's account, "LolligerLollipop45," was hacked. I urgently require assistance! Today, when he attempted to log in, he was unable to access his account. Despite having an associated email, the login attempts were unsuccessful. Consequently, he resorted to creating a new account. After logging in, he checked the game's feature "Last online" to determine his recent activity. Surprisingly, it displayed "Last online: 2 hours" even though he hadn't played all day. Recovering the hacked account would mean a lot to him as he truly enjoys using it. Thank you in advance for your support! :)

Dear ROBLOX Customer Support, I am writing on behalf of my daughter Gugu whose account, Kataphone45, has been unexpectedly locked. Despite our attempts to unlock it without changing the password, we have been unsuccessful. The account was initially set up by a friend and unfortunately, we never added an email to assist with password resets. Could you kindly assist us in regaining access to the account or resetting the password? It is concerning as my daughter has spent a considerable amount of money on various games, and we would like to avoid any loss of progress. Thank you for your attention to this matter. Sincerely, Haji

Hello, I am encountering an issue with my Roblox account named 'PatrolCat123' since implementing the new 2-Step Verification. I have forgotten the email associated with my account. After contacting Roblox Support, I received a hint about the starting of my email address, allowing me to remember it. Unfortunately, I have also forgotten the password for this email address. Despite attempting the password recovery process, I have been unsuccessful. As a result, I cannot access my account. I have informed Roblox Support of my situation, although they explained they could not provide further assistance. My email is the only way to verify my ownership, but I cannot access it due to the forgotten password. I have invested robux into this account, which is not particularly popular. I have tried to contact Roblox via phone, but I received an error message stating the phone number is incorrect. Your help in recovering my account would be greatly appreciated. Thank you

Hello, I am reaching out due to experiencing harassment which has led me to tears. I am being insulted without reason in a server at the royal school's campus 2. I admit that I reacted poorly out of anger. My age, gender, and transgender identity were disclosed, along with negative information about me. The individuals involved are IIIHanakoIII (ID: [redacted]), skaywaii (ID: [redacted]99), and louloupater (ID: [redacted]) who shared my details. Louloupater specifically disclosed my information. Unfortunately, I do not have any photo or video evidence to provide. Thank you for your assistance.

I purchased 10 pounds worth of Robux online from Robloxcashstar.com at 21:05 BST, but I have not received it yet. It is now 22:00. I have verified the purchase through my recent bank transactions. I would appreciate it if the Robux could be added to my account promptly. In the event that this issue was a mistake on your end, I would be grateful for either a partial or full refund. If there is a delay in receiving the Robux due to my error, I apologize for any inconvenience caused.

Hello! Three days ago, I purchased a 10€ Roblox Gift Card in-store. Upon arriving home, when I attempted to redeem it, an error message appeared stating "unexpected error, please try again later." I tried again after a few hours, but the issue persisted. The next day, I attempted once more, only to encounter the same error message. Even this morning, after multiple tries, the message remains. I loaded 10€ onto the Roblox Card and kindly request Roblox to provide me with the equivalent Robux that the 10€ gift card should have given me. Thank you.

I was playing Pet Sim X when I received a message on Discord from a user wanting to trade with me. They sent me a Roblox profile link, and when I tried to access it, I got logged out. Someone has changed my email from Gmail to Outlook and my password. I have all the original account information and evidence to prove my ownership. I am willing to involve my friends to provide additional proof if necessary. I have invested a significant amount of money in this game, and I'm very concerned about losing everything. Please help me regain access to my account, which goes by the usernames Devil_Child09 or ESHAYZZ178.

I have been banned from my main Roblox account, and now I am unable to play on my PC. Whenever I try to access the game, I receive a [redacted] error message prompting me to try again, but it continues to happen. This occurred after another player falsely reported me for regular chat messages. Sadly, I was disconnected from the game and remain unable to access Roblox due to this well-known [redacted] error. It would be greatly appreciated if someone could assist me with resolving this issue.

I'm having trouble accessing my daughter's account under the username tinypink00285. We've been unable to reset the password or receive verification codes. Recently, she was scammed while purchasing an in-game item for [redacted] robux. Unfortunately, she never received the item despite being charged for it. We reached out via email about this issue, but we have not received any assistance or response. Could someone please help me with these two issues? Thank you in advance.

I recently received two $25 gift cards as a Christmas present, which I was thrilled about. When I went to use them on Roblox, I mistakenly didn't combine the gift cards and ended up purchasing $25 worth of Robux twice. This happened around 20 minutes ago. I've since realized that spending $50 at once would have given me more Robux than buying $25 worth of Robux twice. Due to my oversight, I lost approximately [redacted] Robux. Is there any way you could provide me with additional Robux to make up for this mistake? I just redeemed the two gift cards not too long ago.

My Roblox account (Username: Tarrgox) was recently hacked. I have invested a significant amount of money into this account and now the hacker has added a pin, preventing me from accessing it. I urgently need the pin and password reset to regain control. It's evident they're using my account as unfamiliar games are appearing in my recent activity. Due to the valuable items on this old account, recovering it would be very costly. I appreciate your prompt assistance in resolving this matter. Thank you.

I purchased Bloxburg cash on eBay, unaware that it was obtained through exploiting or cheating. I was hoping it was legitimately earned. Upon trying to play Roblox, I discovered I was banned from Bloxburg. I had invested a significant amount of Robux in various game passes which now seem wasted. I would appreciate a refund of the Robux spent on the Bloxburg game passes. This situation is very disappointing as I had no knowledge of any wrongdoing. Thank you.

Hello Roblox support team, I encountered a concerning issue while playing a game. After exiting the game, I received a notification on my phone about an attempted login to my account. Upon checking the account on my computer, I noticed unauthorized trades had taken place, resulting in the loss of my limited items. I kindly request your assistance in recovering my lost items, as I have experienced similar incidents before. Could you please return my limited items and possibly take action against the responsible party? Alternatively, would it be possible for your team to provide me with 50,[redacted] Robux as compensation for the missing limited items? Your prompt attention to this matter would be greatly appreciated. Thank you for your help.

Hi, I'm still Giuliococomero133 and I'm hoping for a refund because my system accidentally purchased items I didn't want while trying to assist me with trading. I would greatly appreciate it if a refund could be processed, as it would make me much happier. The items purchased by my system include the "Vicious Egg of Singularity, Eggy Pop, XXL Footballhead, and Treasure Egg." If there are any errors in my explanation, please let me know.

Yesterday, my Roblox account, wannafriends_pls, was hacked during a trade with roupensbestmom. I am unable to change the password or reset it as the hacker altered the email address and phone number associated with the account. I have reached out to Roblox customer service and received two different reference numbers, but I am unsure of the next steps. I have invested nearly [redacted] € into this account, and if a resolution is not possible, I would like to request a refund. Please contact me via email for any further details or the most recent reference number. Thank you.