ROBLOX Customer Service Issues

Dear Roblox, I am Addison, an 11-year-old who enjoys playing Roblox. Today, when I tried to log in, I discovered that I was logged out of my account. Despite my attempts with different passwords, I was unable to regain access. Unfortunately, the available account recovery options were unhelpful, and I couldn't even remember the associated email address. I am reaching out for assistance as my account held many valued items. Roblox Username: Beachvibes13 Thank you for your help. Best regards, Addison

I'st exchanging between two of my accounts when I had to go to bed. The next day, I couldn't switch back to my first account as expected. I tried entering my password multiple times, suspecting I'd made an error. After numerous failed attempts, I started to worry since my first account had very little in it. Visiting the website and reading about hacked accounts didn't help as I hadn't verified my parent's account or any phone number. Feeling anxious, I turned to this platform as my last hope. My username on Roblox is lvc2435, and I'm willing to share my old password. Please, I'm only ten years old and really scared.

I purchased all the gamepasses in "Arc Of Reborn Elements," but the game creator has stopped working on it, leading to no updates. I am disappointed that my investment of around $20-30 worth of Robux seems to be wasted on a defunct game. I kindly request a refund of the Robux spent on the gamepasses since the game is no longer active. You can verify my purchases and the game's status by checking my account "coolbroprox555." It is disheartening to see resources spent on games that are no longer maintained, and I have encountered similar situations with other games as well. I urge Roblox to consider refunding the Robux spent on obsolete gamepasses. Hopefully, this matter can be resolved for a dedicated player like myself.

A few years ago, my account was banned for "Disputed Charges." I want to clarify that I did not make these charges, nor was I aware of them. Whether it was done by the credit card holder, who is my carer, or by a hacker, I am unsure of the exact reason for the ban. I am reaching out to explore any possible options to regain access to my account, such as resetting it to its state before the disputed charges or paying the missing funds. I understand that the first option may be challenging due to the timeframe involved and potential limitations in Roblox's database. I am committed to resolving this matter with Roblox and appreciate any assistance in rectifying this issue. Thank you for your attention to this matter. (PS: I am contacting you late because losing my account was discouraging, especially after investing a significant amount of money. I didn't even know the reason for the ban. My in-game name is "Pokibeys217").

Dear Roblox Support, I am writing to inform you about an incident that occurred today, October 22, [redacted], at 10:35 A.M., resulting in the temporary ban of my account, Rarelebron12345, for three days due to alleged rudeness. The situation unfolded when another player, a girl, demanded I act as her cook, and while constructing my in-game house, she deleted it, stole my virtual money, and provoked me. I threatened to report her, and in response, she began hurling insults at me. I repeated her offensive remarks to dispute them, leading to my ban. This was a misunderstanding, and I kindly request to be unbanned. Thank you for your attention. Sincerely, Rarelebron12345

I encountered issues with Roblox gift cards during Easter. I had bought four cards, but unfortunately, only one worked, so I had to scratch the others to retrieve their numbers. After contacting Roblox and dealing with delays, my seven-year-old nephew was finally able to use them in September on his new computer. However, we received no follow-up from Roblox. I later bought him Xbox coins for the game, which seemed like a ripoff compared to the Nintendo games my older kids had. The in-game purchases were immediate one day, but the next time, there was a delay that led him to repeatedly click, eventually getting the coins after two hours. He felt guilty for clicking so much, thinking he did something wrong. This experience made me question the legitimacy of these transactions and left me feeling scammed by Roblox. It seems unfair that children get hooked into constantly buying coins, causing frustration for both kids and parents. I wish Roblox was more reliable and transparent with their services.

I need assistance with my ROBLOX account, which was compromised by a user named “DancerLeah238”. I visited the “Trade Hangout” game seeking robux because I lack funds for in-game purchases. Naively, I shared my password with “DancerLeah238” after being directed to the chat in the main menu. Upon attempting to log back in, I discovered my password had been altered, preventing access to my account, “Jogiruhe”. To validate my ownership, the former password was “JoeRuhe63”, and our chat started with a simple “Hi!”. I am acquainted with players such as Ella, Abe, and lmxbeauty. I have no robux, lack Builder Club membership, and engage in games like jailbreak and murder mystery. I seek assistance in recovering my account and wish to share pertinent details about it. Kindly aid in resolving this matter.

I have been playing Roblox since the end of [redacted], and I still have a very old account that I would love to reclaim, even though it is now useless and empty. I remember playing on it and currently use a different account. However, I lost the password to my original account, "damienc," and as a child, I tended to forget things easily. I am wondering if there is any way I can recover it after all these years, around 10 years later. The name of my current account is Mystic_Damiencc. I took a break from Roblox for a while and cannot recall all the details, but I do remember losing the password to my original account. It would mean a lot to me if I could regain access, as it holds many cherished childhood memories. Thank you, Roblox, for your time and understanding.

Hi Roblox, I forgot my password for both Yahoo and Roblox. Could you help me recover my Roblox password since I can't access my Yahoo email to receive the required verification? I can prove that nightcore251 is my account by providing my old password, "nightredlightblue." Please send a message to my alt account, kenshin1284, for further confirmation. I am friends with puginblack, dominikchannel2cz2, fightimez, juderack, and drakeman100222, which further proves my identity as nightcore251. Kindly assist me in retrieving my password. Thank you.

Hello, I am saddened to report that my Roblox account has been compromised. I became aware of this situation on October 19, [redacted]. The most recent game I accessed was Roblox Highschool, where I had a VIP game pass and had invested a significant amount of my Robux currency. My initial purchase included a £25 Roblox redeem card, unfortunately, it has been misplaced or damaged by my siblings. My billing address is [redacted], and my Roblox username is xxcuteIsabellexx209. Thank you for your attention to this matter. Regards, Rhiannon

My account on Roblox was hacked by someone who friended me, then my iPad logged me off. When I tried to log back in, I couldn't because the email and phone number associated with the account are old and no longer accessible. The password is [redacted], and I've had the account since [redacted]. Unfortunately, I threw away the redeem card after using it, so I don't have that information either. I don't have much evidence to prove it's my account, but I hope the details I provided are enough to help me recover it. It's not just about the Robux; I'm starting a Roblox group with friends from school, and I need the account for that purpose. I'm also at level 20 on Bloxburg. Can you please assist me in getting my account back? Thank you.

Hello, I'm seeking assistance regarding my 11-year-old daughter's Roblox account. She goes by the username KimmiKatEmoji10 and recently befriended another user named GoldPrincessDuda. Unfortunately, this individual tricked her into sharing her account details under false pretenses of offering 90,[redacted] robux. Now, the account has been hacked, and access has been restricted since the hacker verified the changes. This has left my daughter devastated as she fears the hacker may have access to her friend list. Additionally, my husband recently made a payment for more Robux using his bank card, which is now at risk. Your help in resolving this matter promptly would be greatly appreciated. Thank you, Trish

I purchased a shirt for [redacted] Robux and bought it twice intending to generate funds, but unfortunately, the Robux hasn't been credited to my account even though the money was deducted. My Roblox username is Alexandrupopa26. I noticed that [redacted] Robux was deducted from my account for the two purchases, and after accounting for taxes, I should have [redacted] Robux in my group funds. However, there are no funds showing up, even though the revenue section indicates I made two purchases of the shirt. I believe to resolve this, I should either receive a refund of [redacted] Robux or have my group funded with the [redacted] Robux owed.

My son's recent purchase of $49.99 was stolen, leaving only $3 in his account. The purchase went through successfully before the item disappeared. However, when he tried to use it again after logging out, he couldn't log back in. I've reached out to Roblox support, contacted the credit card company linked to the account, and even contacted Google Play, but haven't had any luck. This has happened before on his first Roblox account, which was hacked and never recovered. Now that we've managed to retrieve this current account with a new password, we want to know how to set up a pin number for added security. My son is still quite upset about the stolen purchase and worried about being hacked again. Any assistance would be greatly appreciated.

My daughter was tricked by another player who asked for her account details, claiming they would give her Robux. The player's email is [redacted] They managed to take over my daughter's account with the username Petunia0302, but I was able to regain control. This has been an ongoing issue throughout the evening. I contacted [redacted] and told them to stop. They confessed to taking over the account and even mentioned they would do it again while my daughter was asleep. I have emails as evidence of their admission. I have reported abuse on both my daughter's account and the other user's account to try and secure them from further unauthorized access. Furthermore, I suspect the user added a PIN to my daughter's account. I require assistance with this matter.

Good evening, I am contacting you because my Roblox account, username ghostrider95175, has been hacked, and I am unable to access it. Thanks to a friend, I have noticed that my Robux was spent. It is possible that the hacker could be antoniozambrano2006, as this user asked for my account to play on it, and when I refused, they threatened to hack me, as can be seen in the chat history of the game Adopt Me. I would like to recover my Roblox account and the spent Robux, and I request an investigation to identify the hacker and take appropriate action. To reach me, please call +57-[redacted] or email at: [redacted] Thank you and see you soon.

I am disputing the accusations made against me for using inappropriate language, as I do not engage in such behavior. I find it unjust that my account was closed and all my previous purchases were lost due to forgetting my password. I acknowledge the inability to receive a refund but request the restoration of the items acquired with real money. Ideally, I would like my original account "COMEDYLOVER" reinstated as I maintain my innocence. In the event that this is not possible, I seek the return of my purchased items on my new account "COMEDYLOVER2." I have discussed this issue with my family, and my mother agrees that I should have the option to retrieve my old account easily. I appreciate your assistance in resolving this matter promptly. Sincerely, Suzie H.

In [redacted], I created an account on Roblox called "yibothekiller" after being introduced to the game by a friend. Despite enjoying playing and even purchasing OBC, I was scammed for free robux and unknowingly shared my password. The hacker then used all my OBC, which was bought by my father, and deleted my friend list and groups. Feeling upset, I took a break from Roblox until [redacted] when I made a new account named "dimguy2006," which I later changed to "yyibo." I now wish to recover my old account as it still holds sentimental value to me.

Hello, I'm reaching out for assistance regarding my Roblox account, 'coolness2126,' as it seems to have been compromised. Today, when attempting to login on my PC after a period of inactivity, I realized that the password had been altered. Despite trying my previous passwords, none were successful. I attempted to log in through my linked Facebook account with no luck; it appeared that the connection was gone. Additionally, my usual email associated with the account has been disabled. Fortunately, my Xbox One remains logged in to my Roblox account, showing suspicious changes like a modified avatar and incorrect age. While I can't edit the password on the Xbox, I am hoping to perform a complete reset without the current compromised password. Any help is appreciated. Thank you. Email for correspondence: [redacted]

While playing in Roblox Studio, I noticed that my avatar only has the idle animation and is missing all other animations. The animate script seems to have been accidentally deleted from my character model. I tried copying the script from a different game and adding it to my avatar named "Alfhakupo," but every time I exit play mode, the script disappears. Strangely, the animate script appears fine in new games that I create. I've been struggling to understand how this script got permanently deleted from my avatar's character model during play mode. I would really appreciate some assistance with this issue! When you begin working on it, please send me an email update.