ROBLOX Customer Service Issues

I have encountered a situation with a user named Merkify on the platform. Initially, we exchanged items, with me receiving the "Explosive Egg of Kaboom!" in return for a "Green Goof." However, Merkify later claimed the egg was tainted and threatened to have my account banned. Feeling anxious about this prospect, he suggested only he could prevent the ban by accessing my account. It became clear to me that he intended to steal my account. Confronting him, he admitted to this scheme. It dawned on me that Merkify was not simply attempting to scam or steal from me, but was also aiming to have my account banned. I am reaching out for assistance to prevent Merkify from perpetuating these actions and causing harm to other users.

I've been enjoying Roblox with my friends, specifically D.B.Z.F.S (Dragon Ball Z Final Stand). Upon joining the game, I noticed that parts of my lower body were missing and some buildings didn't fully load. Initially, I brushed it off, assuming it would resolve itself as it had done in the past. However, as I continued playing, more parts of my character failed to load properly. Specifically, my left thigh, lower left leg, and even my face stopped appearing. I tried connecting my computer to an Ethernet cable, but the issue persisted. My graphics card seems to be working fine with the game except for these instances. I would appreciate any help in fixing this. Thank you for your assistance.

Hello Roblox, I encountered an issue when trying to access my account MusicHeart2. A notification appeared stating "Account Terminated by Disputed Charge," causing me great concern. I have always been a law-abiding user and have not committed any wrongdoing by using any stolen credit cards on my account. The card I utilized to purchase Robux belonged to my mother, and with her permission, I made the transaction. My account MusicHeart2 holds sentimental value as one of my oldest accounts on Roblox, and I have consistently abided by the platform's rules. I am passionate about Roblox, have invested a significant amount of time playing, and have even introduced it to my friends to aid in its growth. I kindly request clarification as to why my account, MusicHeart2, was deleted. I utilized my mother's credit card with her approval to acquire Robux, and I seek resolution to this matter as I am eager to continue enjoying the platform.

Hello, my name is Alzier. Unfortunately, my account was hacked after a girl tricked me into sharing my password by promising me more Robux. Regrettably, I fell for it because I wanted to buy some new hair. She changed my password and logged me out, which I didn't know was possible. I sincerely apologize for trying to get free Robux. I kindly request for you to change my password to Ilalzir12d100, and I hope she can't access my account anymore since she logged back into hers. My username is alzier13. Thank you for your help.

Username: TheMasterDuper Greetings Roblox, I recently discovered that my account was temporarily suspended for allegedly copying others' creations. On logging back in, I was surprised to find that my 14-day ban had turned into a permanent termination. I'm confused as I expected my suspension to end on November 5th. I seek your assistance in resolving this matter promptly. Sincerely, TheMasterDuper I previously submitted an appeal regarding my account but it was rejected. I planned to wait out my suspension before this unexpected termination. I hope to rectify this and either have my suspension reinstated or account unbanned.

One day, my sister and I, looking for something to do, decided to play Roblox on our accounts: stormninja552 and sky552525. When my sister couldn't log in, I tried everything to troubleshoot to no avail. After some time, we realized her account was hacked. Despite my efforts to reason with the hacker, they refused to return the account. It's been a while now, and my sister and I are frustrated. We even have a small YouTube channel called DogeAmi, which we started for fun. Though the channel uses a different account, that's not the issue here. Please assist us with regaining access to my sister's account. Thank you.

Subject: Concern About Violations in Roblox Community Hello, I am reaching out to Roblox support regarding the numerous violations I have observed within the Roblox community. The safety of underage users on Roblox is a significant concern to me, including my sister who is also a player. I am interested in applying for a moderation position at Roblox. I am uncertain if that is the correct job title, but I would like to inquire about potential opportunities and the associated job requirements. With my experience in identifying and addressing violations, I believe I could contribute positively as a Moderator. I would appreciate receiving more details if such a job exists and if it can be done remotely. Thank you for your time! Best regards, Jesus D.

Dear Roblox, I am facing an issue where my account seems to have been hacked as the password was changed without my knowledge. I only have access on my phone but not on my PC to rectify this. When I try to reset the password, I encounter a message saying "Too much," which is confusing as I have only tried to change it once. My account details are as follows: I am v_vault, created the account xcu_561 around 1/2 AM today, and my avatar is an Anthro. I had purchased OBC and had [redacted] Robux. I would appreciate any assistance in recovering my account. Thank you for your attention to this matter, Roblox. I hope to regain access to my account soon. Best regards.

My older brother and his friend used to own the account "Doomsday," but now neither of them play Roblox anymore. We have relocated, and my brother lost access to the account. I believe the account is inactive as it's always offline when I check. My brother's friend is unreachable, and we can't retrieve the password or email associated with Doomsday. I would appreciate it if you could provide me with the login details, so I can take over the account. It contains valuable items, and I really want to use it. If you can't assist directly, could you try contacting the player and mentioning "Pierre Allard" to confirm our association with the account? My Roblox username is "HaullowCaused." Please help me reclaim the account, so it doesn't remain inactive. Thank you. -Vincent Allard

I believe my account has been compromised as a PIN was added which I do not know. I need to reset my password, but without the PIN, I'm stuck. My account was hacked after falling for a scam while trying to get free builders club on a game called 'Congrats!'. I understand it was a foolish mistake, but at the time, I was eager for robux. I entered my password, received the builders club, and now my account is continuously being hacked, risking deletion. Please assist me promptly with a solution to this issue. If there is no direct resolution, please guide me on how to recover my account PIN. Your timely response would be greatly appreciated. Thank you.

My older brother used to own the Roblox account "Doomsday" with his friend, but they are no longer active on the platform. I believe the account is now inactive, and I would like to take ownership since my brother forgot the login details. I'm asking if you could provide me with the password and email associated with the account so I can use it. The account has valuable items in its inventory. My current main account is "HaullowCaused" on Roblox. If possible, please help me regain access to the account. If you can contact the original player, mention "Pierre Allard" to verify our association with the account. I appreciate any assistance you can provide. Thank you. -Vincent A.

Dear Roblox, I am facing an issue accessing my account as it seems to have been compromised. I can only use my phone to access the account, as I'm getting an error message on my PC saying "Too much." I only tried to change my password once, but this message keeps appearing. My username is v_vault, and I created the account xcu_561 today around 1/2 AM. I have an Anthro avatar, OBC membership, and [redacted] Robux. Could you please assist me in recovering my account? Thank you for your attention, Roblox. I am hopeful to regain access soon. Best regards.

I am currently experiencing an issue while trying to re-download ROBLOX. Initially, the app alerted me that my password was incorrect, prompting me to reset it. Even after successfully logging in online, I encountered the same password error within the app. Despite several attempts to reset the password, the issue persists. I am mindful of entering the correct information each time, but the problem continues. I would appreciate assistance whenever possible.

My account was hacked, and a PIN was added. I need to reset my password but do not know the PIN. My account got compromised after falling for a scam promising free builders club in a game called "Congrats!" I regret falling for such a trick, but I was eager for robux at that time. Since then, my account has been continuously compromised, and I fear it may get deleted. I urgently seek assistance in resolving this issue. If you cannot offer a direct solution, please advise me on how to recover my account PIN. Your prompt response and help are greatly appreciated. Thank you.

My brother, boyfriend, and I were playing a game called "Fleeing Escape the Facility" when a player started bullying us, specifically targeting my little brother. We stood up to him, but he continued being toxic. Eventually, he trapped us in a room, giving us the choice to leave or wait until the game ended. It was a distressing situation. Please assist us in finding the player responsible for this. If needed, contact me at puppygirl2574. My brother is Zachary, and my boyfriend is Bubbz200005. The incident occurred at 8:10 p.m., just 4 minutes ago. Please address this matter promptly; my young brother was upset by the bullying.

Hello, I created a HellGates211 account on Roblox, but I have forgotten the password. I know it sounds suspicious, but I am being honest; it is my account. I didn't set up an email when I created it, and I am currently signed in. I am playing Greenville but can't figure out how to contact support. If I log out, I won't be able to log back in and will lose access to Roblox. I have also spent money on this account. My birthday is on 10/14, which should prove it's mine, and my original password was "hellcats" before I changed it to "migosATL." I even got banned once for creating the Kaifizzle ID. Please assist me. Thank you for your help.

I am concerned about the recent reports of inappropriate content in Roblox, despite setting up parental controls. Children are being exposed to adult content, such as avatars with sexual organs, graphic images, and explicit music. Even with strict controls, random friend requests from strangers are not being blocked. I came across an article highlighting these concerns (link provided). I initially wanted to address bullying issues my daughter experienced from players who don't have robux and can bypass restrictions by typing words one letter at a time or using other methods. However, given the issues with adult content, I am considering transitioning my daughter to Minecraft or Star Stable for a safer and more child-friendly experience. Hopefully, these issues are addressed for the safety of all players.

Hello, I am seeking assistance in retrieving a password to access a game on your website. If I do not receive help promptly, I will need to seek further action, such as contacting LifeLock regarding unauthorized use of my card. I simply require a password as promised. Despite providing my credit card information, the previous representative couldn't locate my account. I am expecting a supervisor to contact me to resolve this issue that has gone unresolved for over 24 hours. Please reach out to me at my email, [redacted] I am frustrated with the repeated attempts to contact your customer service. I hope to see a swift resolution to this matter.

Hello, my name is Dorothy R. I recently spoke to one of your representatives, but I'm facing issues with accessing my account. I was promised a password within 24 hours, but now I'm being informed it may take 3 to 4 days. I am concerned because charges are being made to my credit card without certainty that it's linked to my account. My reference number is [redacted]. I am disappointed with the service I have received and feel that the situation needs urgent attention. I expect better treatment as a customer. Thank you.

I am inquiring about my account. There is money available, but I am receiving messages to spend more money which I find concerning. I do not understand why this is happening. I either want a refund or assistance with accessing my account properly. I did not authorize these actions and am not willing to add more funds until this is resolved. It is frustrating that my personal information is being used without my consent, and I demand an explanation. Please provide the necessary steps to rectify this issue promptly.