Postmates Customer Service Issues

Today, I placed an order with DoorDash. Upon receiving my order, I discovered a piece of metal/foil in the gyro sandwich I ordered, which is unsanitary and inedible. I contacted support through the app, and all they did was apologize and inform the restaurant. I am unable to eat the sandwich in fear of other contaminants. I believe I should be refunded or receive credit as compensation for this issue. I am disappointed to be missing out on my meal and the money spent.

I received my order with multiple errors. My child's burger had a bite taken out, items were missing, and the drinks were wrong and not filled. The food arrived late, cold, and damaged due to rough handling. The delivery driver was rude and aggressive, throwing items, yelling, and using inappropriate language in front of my family and neighbors. This behavior is unacceptable, and I demand a full refund, termination of the driver, and potential legal action. I also contacted the restaurant before the delivery and encountered rudeness and deception. I expect a prompt refund and additional compensation for this distressing experience.

Last evening at around 9:00pm, I placed an order with Bangin Buns. I was not aware that Bangin Buns uses Postmates for pick-up orders too. When I made my order, I mistakenly thought it would be delivered by a Postmates driver, as it usually is. To my surprise, I later found out that I had ordered for pick-up by myself. After realizing this, I contacted Bangin Buns and they clarified their delivery process. They offered a refund but explained that it would need to be processed through Postmates. I am reaching out today to request a full refund of $16.41. Thank you for your attention. - Arin O.

I had a problem with my Postmates order where food and add-ons were missing. They provided a credit of $13.85 with an expiration date. When I tried to use it, they canceled my order claiming unusual account activity and locked it. After that, they sent an email stating I requested to delete my account, which is now suspended. In another email, they mistakenly referred to me as a fleet personnel, even though I don't drive for them. I just need a refund.

My pizza and boneless wings arrived nearly an hour late and cold. I reached out to Postmate's customer support via email, but I keep receiving generic and condescending responses. They increased the price by $10, making my total $29.58 for a small medium pizza and wings combo that should have been $19. I contacted the Papa John's store directly, and they offered a refund promptly, but because I used Postmates, they couldn't assist. I believe Postmates should issue me a refund. Can someone assist me, please?

I am disappointed that my order was marked as delivered when I never received it. I waited for the delivery person at my doorstep and nobody showed up, yet the app indicates that my food was delivered. I do not want a credit for this poor service. I am frustrated by the idea of having to use credits instead of getting my money back. I waited 40 minutes for nothing and it is unacceptable to be charged for an undelivered order. I expect a refund instead of being given credits that I may not use. It is unacceptable to trade my actual money for a service that was not provided.

I used to be a Postmates user and had signed up for their annual Postmates Unlimited service. However, last spring, I relocated out of state and am no longer in possession of my US phone number linked to my Postmates account. Today, I received an email stating that Postmates automatically renewed another year of the Unlimited service. I attempted to log into my account to cancel the subscription, but it prompted me to verify using my old phone number. Since I no longer have access to that number, I require your assistance in canceling my membership and receiving a refund for the payment made today. Thank you. Merry Christmas, Yifeng Qi

I ordered from Denny’s in Alhambra through Postmates on 12/26/19 around midnight. The estimated wait time initially was 30-40 minutes. However, as time passed, it increased to nearly 2 hours without any progress in food preparation. I decided to cancel the order due to the delay. It was Christmas night, so perhaps their hours were different and not communicated clearly. I paid $48.93 for the order and would appreciate a refund. - A. Duha

Hello, I made a purchase from Denny’s in Alhambra on December 26, [redacted], at midnight through the Postmates app. The estimated wait time was initially 30-40 minutes, but it increased to nearly 2 hours without any preparation progress, so I decided to cancel the order. Since it was Christmas night, I'm unsure if they had different hours that were not communicated. I was charged $48.93 for my time wasted and I am requesting a refund. Thank you. - A.D. Email: [redacted] Phone: [redacted]

I placed my food order an hour and a half ago, and unfortunately, my Postmates driver seems to be driving past my location repeatedly without delivering. This situation feels extremely unprofessional, especially since it's not the first time this has happened to me. I am frustrated by the lack of care shown by the driver and the concern that my meal will arrive cold. If I cancel now, I will be charged $31. Postmates should prioritize hiring more responsible drivers who take their job seriously.

I placed an order on Postmates for $34, which included $2 for guacamole. Upon delivery, I noticed the guacamole was brown and not fresh. I promptly reported the issue through the app. Initially, I received an automated response ensuring feedback. The next day, a representative replied with a similar message. I reiterated my request for a $2 refund due to the poor quality of the guacamole. Unfortunately, Postmates stated they were unable to assist or provide a refund for the subpar food.

Last night, I placed an order with Subway through Postmates at 11 pm. As time passed, I noticed that the app still indicated that the order was being prepared. To my surprise, upon checking online, I discovered that the Subway I ordered from had closed at 10 pm, an hour before I made the order. I decided to cancel the order, but I was charged almost $20 for it. I am seeking a prompt refund of the charged amount.

My delivery driver lost all the information I provided her. Before she could call, Papa John's informed me that she was driving around instead of delivering. She should have come in or called because appointments were scheduled. Her name is Krystyn, and the food was ordered on 12/30/[redacted] at 11:01. Please advise on how to resolve this. Thank you.

I've had two consecutive delivery cancellations with Postmates, causing me frustration and financial loss. I keep driving to pick up the orders, only to have them removed from the screen upon arrival. This has happened twice in a row now, and it's costing me money in fuel and wear and tear on my car. I receive no compensation for my time and expenses. On the latest occasion, they directed me to the Wawa on South Street, and before that, to 2nd and Market Street, only to cancel the orders upon my arrival. I feel helpless as there seems to be no way to contact Postmates for assistance when these issues occur.

I recently noticed an issue with my order. The total amount charged was higher than expected due to a $20 text edit on a $50 order, which seems inaccurate. Additionally, I did not receive the complete order. I am curious about the reasons behind these discrepancies. Furthermore, it is concerning that I am unable to reach your customer service team via live chat for prompt assistance. Most companies offer this option, and it would be beneficial if you could provide the same convenience. This experience has made me reconsider using your services in the future, as it is challenging to communicate with you in real time.

I made two pick-up orders at Carls Jr on New Year's Day at around 2 am. Unfortunately, the store was closed, and only the drive-thru was open, which I couldn't use as I wasn't in a car. Despite informing the staff, I was given conflicting information. One employee said he would let me collect my order at the window, but when another staff member arrived, I was told I needed a car. After waiting for over an hour and feeling ignored, I asked them to cancel my order, but they insisted I contact Postmates. They even threatened to involve the police. This was a distressing and unprofessional experience. I never received my order and had to waste money on attempting to arrange alternative transportation. I request an immediate refund totaling $24.21 in credit to my account for the two orders.

Dear Postmates Customer Service, I am writing to report three unauthorized charges on my ATM/credit card on Wednesday, 1/1/20. The charges were as follows: 1. POSTMATES TEMP - $42.61 2. POSTMATES TEMP - $28.17 3. POSTMATES TEMP - $82.41 My name is Dr. Jeffrey Todd Crites, and the last four digits of my ATM/Visa card are [redacted]. I have already taken steps to lock my account, dispute the charges with my bank, and filed a police report with the Memphis Police Department under report #[redacted]ME. While one of the charges has been marked as paid, the other two are still pending. I would appreciate your assistance in resolving these fraudulent charges. Please advise me on the necessary steps to address this matter. Thank you, Jeff (Cell number: [redacted], Email: [redacted])

My daughter ordered from Pressed Juicery this morning to be delivered from Newport Beach to HB. Unfortunately, the items she wanted were not available, and the driver, Matt, made it difficult for her. The order was not cancelled because there was no order to cancel due to the unavailable items, yet Matt caused unnecessary trouble. I'm not sure if Pressed Juicery is responsible for the order mix-up, but the disrespectful and unnecessary behavior from your driver is unacceptable. Customer service should involve assisting customers, not being rude. The order number from Pressed Juicery is [redacted]. I hope for a prompt response.

I had a frustrating experience with a Postmates delivery recently. The delivery person took a long time to find my house, and when the food arrived, it was completely wrong. I ordered a large meal, but received a small one instead. The fries were cold, and there were black specks in my drink. Instead of the quarter pounder with cheese I requested, I received a bacon burger. This mix-up upset me because I couldn't eat any of the food due to the errors. I paid $21.95 for this order, and I am requesting a full refund. This was the worst experience I've had with a Postmates delivery person, and I am disappointed that this happened.

I placed an order with Raising Cane's under the name Jason Wilson. We requested a specific quantity, but only received three out of the four items. Due to this mistake, one of our guests had to go hungry. Instead of arranging for someone to pick up and deliver the missing item, the account was credited without prior approval. I kindly request that the fourth item, along with the drink that was missing, be delivered promptly. It would be greatly appreciated if there was a direct contact number available for situations like this, as it can be frustrating when orders are incorrect and decisions are made without consulting the customer. Thank you for your attention to this matter.