Postmates Customer Service Issues

I placed an order at 12:10 a.m. and was told it would be delivered in about 45-55 minutes. I patiently waited for 2 hours as the estimated delivery time kept increasing. When it reached 2:48 a.m., I decided to cancel the order since it was getting late, and I needed to sleep soon. I tried to communicate with the delivery person, who repeatedly misled me about the estimated delivery times. Despite claiming he was 15 minutes away, he continually delayed and made excuses, even falsely stating he had already picked up my food. I demand a full refund as I waited for 2 hours, spending $34.65, and couldn't wait any longer due to the poor service provided.

I've reached out to Postmates 9 times, but unfortunately, their customer service team has not been able to resolve my issue. They seem to reply with generic responses without fully reading my emails and understanding that the suggested solutions don't work for me. Specifically, I'm having trouble with the tip prompt for Daryle from my December 29th order. No matter what amount I choose to tip or if I try to remove the prompt, it keeps reappearing, causing inconvenience. I've tried various troubleshooting steps like reinstalling the app and restarting my phone, but nothing has fixed the problem. Additionally, I'm unable to log in to the desktop version as the SMS verification code provided is always deemed invalid, and the reset passcode email never arrives. These technical issues are frustrating, and if they can't be resolved, I may have to consider canceling my recently purchased annual membership. I hope to find a competent technical expert to assist me with these issues promptly.

I am the owner of Webster Groves Garden Cafe located at [redacted] E Lockwood Avenue in Webster Groves, MO. We have not received any payments from Postmates in our bank account. We have been attempting to reach out to you about this issue. If we do not hear from you promptly, we will have to involve our attorney. It is crucial that we receive our funds without any further delay. You can contact me at [redacted]. I am Gary S. and would appreciate a phone conversation.

I ordered food from a local restaurant on Monday, January 6th, through Postmates for a delivery fee of 2.99. Unfortunately, the food arrived cold and soggy. Upon reviewing the receipt, I was surprised to see a 14.00 service fee that was not disclosed clearly before the purchase. I only confirmed the food order, not the additional fee. The restaurant is close to my home, so I wouldn't have agreed to such a high fee. If the 14.00 fee cannot be removed, I would like a full refund for the entire order. The restaurant mentioned that my food was not delivered promptly, explaining why it was inedible. This shows a failure on Postmates' part to meet their service standards. Thank you. - Sarah

I would like to report a theft incident involving two female Postmates employees in Jacksonville, Florida during a recent food delivery. As a police officer with ID# [redacted] in the city, I am involved in the investigation. To provide relevant details about the delivery staff, please reach out to me at [redacted] or through email at [redacted]. It's important to note that my intent is solely to gather information on the employees involved, rather than tarnishing the reputation of Postmates or GetHuman. Thank you. - D.P. Johnson

I recently made an order on Postmates on 1\09\20. Unfortunately, the delivery person canceled my order after picking up the food. I'm unsure if it was due to an actual emergency or if she took the food. I received a message that 'Jessica' would arrive in 20 minutes, but then quickly got another text about the emergency. I have yet to receive a refund for the canceled order, and I hope I won't have to wait 24 hours for it as I intended to place another order soon.

I placed an order with Chipotle at 4:34 pm on January 10, [redacted]. The order was confirmed to be ready for pickup at 4:45 pm from the Chipotle located at [redacted] W 11th St, Indianapolis, IN [redacted], United States. However, according to the map, our driver has not moved from her location for over an hour since picking it up. The initial delivery time was set for 5:59 pm and it's now 6:30 pm with no sign of the driver. I would like a full refund as the delivery has not arrived even after more than 2 hours. I also wish to report this issue to the appropriate authorities.

This was my first time using Postmates to order food from a local Mexican restaurant. I requested six tacos with specific fillings, including onions and rice. Unfortunately, my order arrived with only cheese, rice, and onions, which was not what I wanted. I had difficulties reporting the issue through the app because I am visually impaired and use screen reading software. Despite being my first order, I did not receive the free delivery charge that is often promoted. Although the delivery driver was friendly, I was disappointed with the overall experience. I am hoping for a full refund and better luck with future orders.

This is an urgent matter regarding the lack of parking for Postmates drivers at Del Amo Mall in Torrance. I have had to cancel orders twice recently due to the inability to find parking near the foot court where the restaurant is located. This issue is particularly challenging for me as I have a disability that limits my walking distance. Once, I had to walk far, causing delays and delivering cold food, upsetting the customer. The parking situation at Del Amo Mall is unacceptable, especially on weekends. I struggle to make timely deliveries and often do not receive tips. It would be helpful to have a feature allowing drivers to cancel orders due to insufficient parking. Your attention to this matter is greatly appreciated. Thank you. - AmyL.

I canceled my membership last year in mid-March, and it indicated I could continue to use the remaining days as I had paid for a full year. However, upon checking, the unlimited membership feature is no longer available on my profile. I was surprised to see a charge for a service I rarely use and have already canceled. Can I please request a refund? Currently, I am facing an overdraft of $95.88 in my bank account, which is all the money I have to survive for the next two weeks. As of today's date, 1/13/[redacted], I have a balance of $0.

On Saturday evening, I placed an order with Papa John's. I have two credit cards linked to my account. During the verification process by Postmates, I noticed that the charge went to the card I did not intend to use. I immediately canceled the order and re-did it using my other card. However, two days have passed, and I see charges on both accounts without a refund on the initial card. I have already made a payment using the second card and need the charge to be removed from the first card.

Dear Postmates Customer Service, I am reaching out for the third time as I have not received a response from you yet. I am seeking a refund for my order from Kyochon Chicken. I refrained from filing a complaint initially because the refund was marked as pending on my account. To my surprise, today I noticed that I was charged for the canceled order. This situation leaves me puzzled as I expected the refund to go through. I hope you understand my frustration. I have been a loyal Postmates user but this experience is making me question that. Here are the specifics: I placed the order for chicken on January 11 at 6:18pm. After realizing the service fee was unusually high, I opted to order directly from the restaurant. I promptly canceled the Postmates order (within three minutes, not allowing time for the chicken to be prepared) and noticed both a charge and a corresponding pending refund on my account. I assumed the refund would be issued, only to discover today that I was actually charged the amount that was meant to be refunded. I urge you to address this promptly as I feel let down by this experience. Your attention to this matter and processing the refund would be greatly appreciated. Thank you.

I would like to request a full refund due to ongoing issues with using the Postmates app. There have been consistent errors in my orders, resulting in missing items and incorrect deliveries. The refunds provided are inadequate, leaving me feeling as though I have been scammed. The customer support experience has been disappointing. I feel compelled to escalate the matter with my bank if necessary. At this point, I can only submit a formal complaint to address this recurring problem. The responsibility for these errors lies with the delivery drivers and the restaurants fulfilling the orders. It's frustrating that despite my efforts, there seems to be no improvement in the service quality. It's disheartening to think that profit may be prioritized over customer satisfaction.

Good morning Postmates, I am reaching out to address the deactivation of my account. I strive to provide customers with the best service possible, even going as far as spending my own money to ensure their satisfaction. I am new to the platform and had some initial confusion, but now feel confident that I can be an asset to the company. I recently received a parking ticket while picking up an order, which I will cover personally. I believe employees should be treated better by the company. I was deactivated after asking for reimbursement and encountering challenges like customers not being available when I arrive. Despite encountering difficulties like car trouble, I always strive to complete deliveries. I once used my own funds to purchase items for a customer when my Postmates card had no balance, not realizing the policy. I am disappointed by the $4 reimbursement I received for spending around $12 on the order, excluding gas. When I reported these issues, my account was deactivated, leaving me feeling unfairly treated. I hope for better professionalism and communication from Postmates in the future.

On January 18th, I placed an order through Postmates, but the delivery person never showed up. I messaged them, but they never responded, even after indicating they were "here." I accidentally tipped $3, expecting my meal, which I didn't receive. I reported the issue on the Postmates app and was given a credit. I decided to reorder the same meal. The new delivery driver called me, informing me the restaurant messed up my order and had to redo it. She had trouble at the restaurant as they were unaware of my order and had to verify it on her phone. This delay caused a long wait. When the food finally arrived, it was incorrect, a mistake made by the restaurant, not the driver.

Good evening, I recently placed my first order using Postmates and unfortunately didn't receive it even though the status shows as "completed". As a first-time user, I didn't use the app at the time. When I contacted Sushi 2 Mee regarding my missing order, they indicated that it is the responsibility of the service provider. Even though I received a message from Postmates that my order was on the way, I never received any further communication. Here are the details from my order: Restaurant: Sushi 2 Mee Address: [redacted] SW 26th St Items: 1 California Roll - $7.00 Subtotal: $7.00 Small Cart Fee: $1.99 Tax & Fees: $1.61 Delivery: $2.99 Tip: $1.00 Total: $14.59 I noticed a temporary authorization hold of $14.59 on my card, and I am expecting the final charge to be confirmed within 24 hours. The authorization hold is set to be reversed in the coming days.

I was charged $52 for a $20 meal at Steak N' Shake. My order was incorrect - missing cheese sauce for the fries and wrong toppings on my burger, creating a disappointing experience. I am concerned about being billed for the missing cheese sauce. Additionally, I was overcharged by $30, and despite attempting to report the issue through both the app and website, I encountered technical difficulties preventing me from submitting my complaint. The "report issue" button was unresponsive, and the "email" option seemed to loop back without allowing me to proceed.

Hello, I placed an order for food at 5 pm, but it arrived at 7:30 pm, completely cold and soggy. Not knowing when it would show up, I had to order from another place. Initially, the estimated delivery time was 5:50 pm, but it kept getting delayed by 5-10 minutes every time I checked. I tracked the driver and saw they made another delivery 30-40 minutes away from my location. When I contacted them, they mentioned they were redirected for another nearby drop-off. While I enjoy using Postmates frequently, this experience was disappointing. The food arrived in poor condition after 2.5 hours of waiting, making the app's convenience irrelevant. Thank you, Harriet

Hello, my name is Jocelyn. I made an order via Postmates on 01/23/[redacted] between 12:30am-12:50am for Jack in the Box. The Postmates receipt shows the order date as the 24th at 1:20am, which is not accurate. Unfortunately, my order got canceled, but the payment of $38.47 was already deducted from my bank account. I need an immediate refund as I cannot afford to lose this amount of money unnecessarily. Please return the money right away, not in 1-3 business days. Thank you.

On I placed an order for Popeye's Chicken Mixed Chicken 16pcs, 8 biscuits, and 3 large sides family meal for $24.99. The delivery driver informed me that fries were not available as a side, which I had ordered. I paid $33.72 during checkout. I was content with the delivery. A few days later, upon recovering from an illness, I checked my card balance on 1/24/[redacted] and noticed a charge of $53.37. I promptly reported the overcharge, but Rich mentioned I had not brought it up until more than 5 days later. I clarified that I had indeed reported the issue on the 5th day, 1/24/[redacted]. Rich responded 7 days later, which was outside the 5-day grace period for addressing the problem.