Postmates Customer Service Issues

We received an email about an order on our Postmates account for Chipotle, but we didn't place that order. It appears to have been delivered to the wrong address as we weren't home at the time of delivery. We want to dispute the charges as we did not make this purchase. We plan to update our password and account details to prevent unauthorized access in the future.

Hello, I am Ashleigh Bailey. On 12/12/19, I attempted to order from Postmates for Rally’s (fast food). However, I experienced increasing delays in the estimated delivery time. After waiting over an hour, I decided to cancel my order. I am requesting a refund as I did not receive any updates on the status of my undelivered order. I have tried contacting Postmates but have not received any response. Can someone please contact me via email at [redacted] or call me at [redacted] to discuss the refund? Thank you.

I accidentally edited my previous Subway order, intending to purchase just one sub, but ended up adding it to the existing order, resulting in five subs totaling over $50 instead of $13. Once I noticed the mistake between 3 pm and 3:30 pm on Monday, December 16th, [redacted], I promptly canceled the order. I am seeking assistance in ensuring I receive a refund for the overcharged amount.

I ordered two rotisserie chicken meals from BABAR on 12.11.[redacted]. Unfortunately, the food was cold and tasted terrible. I contacted Postmates the same night to report the problem, and they assured me they would investigate and follow up. However, my account now shows the issue as resolved, and I am unable to proceed on the app. I demand an immediate refund of $40.00. Due to no service in Port Angeles, WA, where I am currently located, I cannot use Postmates to resolve this. Thank you for addressing this promptly. - Linda B.

I made a purchase from Lovi’s Deli in Calabasas, CA on 12/16/19. After receiving an email notifying me that my driver had arrived, I couldn't locate the driver near my house on the map. Despite having the correct address and the driver having my phone number, I was unable to contact them. After 20 minutes of waiting, I searched for assistance on the website, which was challenging to navigate. Eventually, I discovered a help button that issued a credit to my Postmates account instead of refunding my card. This error was on your end. Your customer service is lacking, as the inability to contact the driver or your company is unacceptable. As a business owner myself, I understand the importance of good customer service. I request a full refund to my card promptly; otherwise, I will need to dispute the charge with my credit card company.

On December 3rd, I purchased dinner for three friends. I usually avoid white rice for health reasons and opted for brown rice. However, my order was incorrect as I received white rice and two sides were missing, replaced with deep-fried appetizers. After being unable to eat my meal, I discovered an additional charge of twenty dollars on my bill, totaling $61.00 instead of the $41.00 for delivery. My bank confirmed this discrepancy. At this juncture, I simply request a refund for the overcharge.

Hello, my name is Debra, and I am a Postmates driver. On 12/16, I completed two deliveries that were not registered on the app as picked up or delivered. Both orders were from Chipotle and were dropped off at [redacted] Elizabeth St. and [redacted] Bush Ave in Dallas. On the final drop-off at Bush Ave, the app displayed a delivery cancellation, even though I had already completed the deliveries. My account is not reflecting these completed deliveries. I remember receiving a tip notification for one of the orders, but it's not showing in my deliveries. I kindly request adjustments to be made to my account to accurately show the completed deliveries. Thank you. Debra

I have been waiting for my order for an hour and 45 minutes now. I called the restaurant about 40 minutes ago, and they told me a driver had just picked it up. I know it should have arrived at least 20 minutes ago. I am very upset because I have had no contact from Postmates since I made the order. I do not know what to do. We already paid online for this order, and now the restaurant is closed. My husband and my kids are hungry, and I need to talk to someone ASAP. This has been a terrible mistake to try your company. I do not know if I need to go get food somewhere else or what. Please contact me at [redacted].

Around 8-9 pm tonight, I accepted an order from Dunkin Donuts, but when I arrived at the store, they did not have the items the customer, Max, had ordered. Max canceled the order over the phone, so I couldn't cancel the drop-off. Consequently, I placed a 12-hour hold on my account. It wasn't my fault; the system wouldn't allow me to proceed with my other deliveries. Can you provide some clarification on this issue?

Dear Customer Service, I placed an order for Papa John’s Pizza delivery through my Postmates account on December 12, [redacted]. After waiting for 30 minutes, the delivery person informed me that the order had to be cancelled due to Papa John’s not accepting online delivery orders at the time. I was told I would receive an automatic refund. However, after waiting six days without receiving it, I contacted customer service and was informed that no further action could be taken due to the delay in reporting the issue. This response is unacceptable as I was assured of an automatic refund. I have emailed customer service twice and received the same statement. I demand a full refund within three business days as initially promised. I’m dissatisfied with the poor handling of this situation and expect better customer service. I have been a loyal user of your app, but this experience has left me disappointed. I will be deleting the app once I receive my refund. Sincerely, [redacted] [redacted]

I checked my email tracking for my card, and it shows that the card has been in Florida since the 6th. I'm unsure if I should request another card or keep waiting, as today is the 19th and it still shows as pending in Florida. Can you please contact me at [redacted] to discuss this matter or respond via email at [redacted]? I have noticed a decrease in orders daily, and some have mentioned it could be due to my card not arriving yet, hindering my productivity.

Hello, I'm Zakk T., and my email is [redacted] I work as a bike courier for Postmates. I've completed about 6-7 deliveries so far and received payments and tips. However, for the past 3-4 days, I haven't received any delivery requests despite staying online consistently. I've tried updating the app, closing and reopening it, even using different devices, but the issue persists. It seems like there might be an error on the company's end preventing me from receiving orders. Can you please address this so I can continue working and earning for the upcoming holiday season? Your assistance in resolving this matter promptly would be greatly appreciated. Thank you. -Zakk

I bought an order from STATS Restaurant & Bar on 12/18/19 for my boyfriend while I was away. When I asked him about his meal today, he mentioned the chicken was just okay. The issue is I didn't order chicken; I actually ordered two servings of lobster mac and cheese. It seems like they mixed up the orders. I am really disappointed by this mistake and would like to either get a refund or have the correct order sent to us. The support team replied via email, stating they couldn't assist after 21 hours, which I find unreasonable considering I only just found out about the error. I am eager to escalate this matter and speak with a manager.

I made a $28 order with Boston Market, but unfortunately, the order never arrived. The driver contacted us close to 10:30 PM to inform us that the food couldn't be picked up as the store was closed. We had ordered at 9:21 PM, and Boston Market had confirmed the order. I'm confused about what occurred and am simply seeking a refund. I prefer a refund rather than a credit.

We ordered four burritos from Times Square Taco on 27th Street in NYC. Two burritos were meant to be vegetarian, but only one turned out to be. It was disappointing that a vegetarian ended up with a bit of a chicken burrito. We are requesting a refund for the order due to this error. Additionally, we experienced a significant delay when picking up the food. Although the order was supposed to be ready by 7 p.m., we had to wait until 7:15 p.m. for it to be ready.

Subject: Unauthorized Postmates Account Usage Hello, I want to report that someone has unauthorized access to my email and credit card information to make food orders through a Postmates account that I do not own. The recent purchase from Church's Chicken for $51.98 on December 19, [redacted], using the card ending in [redacted], was not authorized by me. The delivery was completed by Joseph B. at Church's Chicken located at [redacted] Pacific Hwy S, Federal Way, WA [redacted]. I request the immediate deletion of any accounts linked to my email address. Thank you.

Hello, my name is Oscar Alejandro Quintero Gallegos, and I work for Postmates. I am inquiring about the refund process for drivers. Recently, I encountered an issue where I had to use my credit card at a different Jack in the Box location due to cash register problems at the initial one. The customer refused to cancel the order, so I proceeded to the Jack In The Box on Coffee Road in Modesto, California. I used my debit card to purchase two large Lemonades without ice, totaling $5.37. I have the receipt available for verification purposes. Your prompt assistance in processing the refund is greatly appreciated. Thank you.

I accepted an order for Walmart pick-up and arrived promptly, but Walmart informed me that someone else had already picked up my order. They mentioned having multiple Postmates employees there for one delivery, causing confusion. I wasted gas and time for a pick-up I didn't make. I need help canceling the order and getting reimbursed for the gas used. This issue needs resolving since one order should only be accepted by one driver. If you need to discuss this matter, my contact number is [redacted]. Thank you.

My name is Jshua Robinson. I placed an order with Del Taco for delivery to [redacted] S Miler Avenue around 6 PM. At 6:45 PM, I received a text from the delivery driver inquiring about where to drop off the order, as her GPS led her to 44th street instead. I provided her with directions as our address has caused confusion previously. The order was marked as complete, and now I am unable to reach them. I have submitted a support ticket, but my main desire is for the delivery to be made as originally intended with the food. If that is not feasible, a refund would be acceptable. As a first-time Postmates customer, I had high expectations due to positive reviews, and this experience has been quite disappointing.

On December 21st, I placed an order at Cold Stone Creamery located at [redacted] Neshaminy Mall in Bensalem, PA [redacted], scheduled for delivery by 9:30 pm. However, I noticed a significant overcharge on my order. I have been a regular customer at this location this week and never encountered such high charges. The total should have been $8.11 after applying a $5.00 coupon code, but a charge of $21.86 appeared on my card instead of the expected amount. Despite ordering a "Love it" size ice cream with 2 toppings that were slightly incorrect, the usual total is around $8-$9, not $17.25 as indicated by the delivery person, Morgan M. I believe there might have been an error in inputting the correct amount charged. I am willing to provide receipts to resolve this matter promptly; all I am seeking is a full refund for the overcharge.