Pogo - EA Games Customer Service Issues

I was enjoying Sweet-tooth Town and reached level 54. I used extra plays and special items to advance, but now the game has reset me back to that level. I lost all the items I bought. I beat level 54 and moved on to the next one, but now I am back at 54. Please help fix this issue. I would like to have the pogo gems for the extra plays and special items back at the very least. Best regards, Username: jesslkng4alaff

My Pogo.com account stopped working unexpectedly three days ago, and despite trying various troubleshooting methods, I have not been able to resolve the issue. As a loyal 20-year member with a membership valid until September [redacted], it is crucial that my account is reinstated promptly. Unfortunately, the email associated with my account is outdated, and my attempts to update it have been unsuccessful. In the interim, I have created a temporary account with a one-week trial, but I am eager to regain access to my original account. It is essential that my account is restored without delay, as I have already recommended Pogo.com to three other individuals who may reconsider their memberships if my issue is not addressed promptly. I have obtained a new debit card that I need to update on my account as well. Your immediate assistance in resolving this matter would be greatly appreciated. Thank you. - Davis L.

My Pogo account has not been functioning for the past three days. Despite trying to log in and resetting my password, I have been unsuccessful. I have been a loyal member of pogo.com for more than 20 years. When I contacted customer support, I was asked to verify recent crystal usage and game details, which I couldn't recall from a few days ago. Despite providing my screen name, email, password, address, phone number, and name, the representative insisted I prove ownership. I find it disheartening how I was denied access to my account after being a paying customer for over 20 years. The information I provided should have sufficed, making it frustrating to receive a flat denial of service.

Hello, I'm experiencing a lot of frustration while playing games on Pogo, particularly Scrabble and Canasta, due to my opponents' behavior. The majority of my opponents tend to quit or delay their turns when they are losing, which is incredibly frustrating. It has become a common occurrence that when I start to win or am ahead in a game, my opponent will stop playing altogether or leave the game. I believe Pogo should enforce penalties on members who continuously leave games prematurely, as it affects my points and rank each time. I have been a member since [redacted], although my profile states otherwise. Additionally, there is an issue of verbal abuse from some players when they are losing, leading me to block them. This behavior significantly diminishes the enjoyment of the game, as I am constantly anticipating my opponent's early exit. I hope that Pogo can implement changes regarding player conduct during games, distinguishing between legitimate disconnections and unsportsmanlike behavior. Winning isn't everything, and players should exhibit good sportsmanship throughout the game. Thank you for your attention to this matter. Best, Tracey

Hello, I am reaching out on behalf of my friend who has been banned from Pogo for using inappropriate language. I know this is out of character for her, and she would like her account reinstated to continue playing. Her username is [redacted] Despite being elderly with hearing difficulties and being shaky, playing Club Pogo brings her joy. I kindly request you to reconsider reinstating her account. If there are any further steps required for her account to be reinstated, could you please let us know? I am Karen, you can reach me at [redacted] Thank you.

I would like to request the deletion of my account with Pogo. Unfortunately, someone has made unauthorized charges on my debit card, which has left me feeling disappointed in Pogo. I have been a loyal customer for a long time, and this incident has shaken my trust in the security of my account with Pogo. I am currently in the process of getting a new card and hoping to recover the money that was taken from me. I never expected to face such issues with a platform like Pogo. I am considering sharing my experience on Facebook to warn my friends about the risks associated with joining Pogo. Thank you, Cindy N.

I am using the account SOPHYAS5000 to play the Sims 4 for years. Recently, I decided to try out Curse Forge based on recommendations. After downloading two small mods and subsequently removing them along with the Curse Forge app, I noticed that all my game saves were missing. Despite having [redacted] hours and 13 minutes of playtime, the game was treating me like a new player. I checked the documents folder and its subfolders as suggested by EA, but the saves were nowhere to be found. I even searched my entire computer, including the trash bin, without any luck. I am at a loss of what to do next as I can't find my previous game progress. I attempted to seek help through EA's live support on their website, but I had trouble accessing it. Lastly, please contact me via my new Yahoo email address: [redacted].

I have completed every weekly album since [redacted]. In the [redacted] album, I was unable to complete the Yahtzee challenge due to undergoing eye surgery. I received a date in December to try again, which I attempted, but it then instructed me to wait until January. Despite January passing, I have not been given the option to activate it. I currently have 20 completed Wednesday challenge badges, but I am missing one in the [redacted] album because it will not allow me to activate it. As a long-time Pogo player, one of the originals, this situation is quite frustrating.

On 5-7/8, Ann Runshang noticed multiple game purchases on her account around midnight, which she did not authorize. She usually buys games occasionally, but this time it was excessive. When questioning the charges, she did not receive a clear explanation for the sudden surge in purchases. She suspects there might have been a technical glitch that caused the repeated transactions. Her email is [redacted] and passw=arsoB0221. Ann believes she should be refunded for a significant portion of the charges, approximately $86 to $20.

I am seeking a refund. I reached out to EA Help on 04-07-23 regarding a $19.99 purchase for [redacted] gems I made. A $39.99 unauthorized charge showed up on my credit card on the 10th, which I did not make. The $19.99 purchase appears in my POGO account, but not the $39.99 one. Despite providing screenshots of my POGO account and card statement, I have received over 12 emails requesting the same information repeatedly. Each response comes from a different representative (11 different names so far). Progress seems stagnant, and I'm considering closing my account due to the ongoing frustration. I wish they could assign one person to handle my case instead of multiple individuals claiming to assist each time without resolution. Thank you, D.

Hello, I have been enjoying playing Pogo for a long time. Unfortunately, I am currently facing issues with two games this week. Scrabble has been malfunctioning for almost a year. Even when it loads, it does not provide the correct number of tiles in the tray. It should always have seven tiles, except when they run out. Today, the game won't even load. In Claire Hart: Secrets in the Shadows, all clues are labeled as "undefined," making the game unplayable. I have already reported both of these ongoing issues to Pogo. Despite understanding that immediate fixes are not possible, I would like my Pogi credits for playing these games, or an alternative way to earn them. Thank you.

I am a paying member of Pogo, but I am unable to access any games today on my MacBook. The website's usual homepage is not loading, and I keep getting prompted to "play free or join" by a robot despite being a member. When attempting to play for free without success, I face the same frustrating prompt. This issue is extremely disappointing, especially since I have been a loyal user for 15 years without any changes in my routine. If this problem persists, I may have to consider closing my account due to the inability to enjoy the games I pay for.

Dear forum members, I recently updated my contact information and when I logged into my Pogo Account, my screen name had changed to @659mcihclp5q instead of Snoopy9342. In a panic, I reached out for help on GetHuman and was directed to someone requesting $39 for assistance. After following their instructions, I ended up creating a new account and losing all my badges and gem balance accumulated over 20 years. I later found out about a Pogo update that removed screen names, which explains the change. I am hoping Pogo can help me recover my original account with all its data intact. Any assistance in escalating this matter would be greatly appreciated. Thank you for your help. Regards, Lynn

I signed up while playing free games online, and even purchased the $[redacted] jewels package. When I tried to log in later using my email and password, I couldn't access the site. I reset my password multiple times as advised, but still couldn't play. I've followed all instructions, but nothing has worked - I keep getting prompted to change my password. Please resolve this issue promptly by granting me access to the purchased gems or refunding the one-year cost.

I have been a Club Pogo member for about 20 years, and recently renewed my annual fee. I enjoy playing Mahjung Sanctuary daily, but I am currently stuck at level [redacted] for several weeks now. I am unable to progress to level [redacted] and beyond. While I can play the daily game without any issues, I am frustrated by my inability to advance further in Mahjung Sanctuary. Other games on the site work fine for me. I would appreciate some assistance with this level. Thank you. - Mrs. Jo A. Partida

Last week, while playing numerous games on Pogo, I encountered an issue regarding tournament participation and game completion that left me puzzled. It wasn't until Thursday, [redacted]-05-06, that I noticed the note stating: "You currently have an Event Challenge active and you will need to complete your Current Active one before you start a new one." Having been a loyal paid player for over 20 years, I never received such specific instructions prior to the change in ownership, which has left me feeling frustrated. I am seeking clarification on why a reputed organization like AE Games has implemented this new control strategy. I hope that sharing my feedback will have a positive impact on this situation.

My Pogo account was set to auto-renew for over a decade, always granting me [redacted] gems or more upon renewal. Due to recent bank account hacks, I missed the renewal date. After updating my payment information and renewing my membership, I only received 25 gems instead of the usual [redacted]. This is disappointing as I have a large number of employees who also benefit from Pogo, Caesars Palace, and Slingo memberships. I would appreciate it if [redacted] gems could be added to my account, as is customary. Thank you for your assistance. EA Public ID: Player_ae13k7pi

I have contacted you multiple times, and the situation is frustrating. I have been a loyal customer for over 10 years. On June 13, [redacted], a payment of $16.38 was deducted from my bank account. However, on the same day, I encountered issues accessing Pogo games. I have reached out, but no action has been taken. After resetting my password, I managed to log in and discovered I could only access free games despite the payment. I am unsure why the $16.38 was taken without providing access to the games. I kindly request assistance in resolving this matter promptly.

Good afternoon. I am a long-time customer of Pogo with the account rjhawkeye1954_. I have been experiencing a frustrating issue with Poppit bingo for over a year, leading me to let my membership expire. Despite being a dedicated player reaching level [redacted]+ and missing at least 67 badges, I have not received the badges I earned. I have contacted Pogo multiple times via live chat and email, but the problem remains unresolved. As a badge enthusiast with over [redacted] badges, I am disappointed by the lack of action on this matter. I am willing to reinstate my account if this issue can be fixed promptly. This is my final attempt to seek a resolution before considering my departure from Pogo.

I have been trying to get assistance, but have not received any help yet. I created a second account because I couldn't sign in to my existing one, but the system keeps saying my information is incorrect, despite me entering it correctly. I need to access my account to remove my credit card information. If I don't hear back within 72 hours, I will have legal action taken against EA Games by my attorney uncle. If this is not resolved promptly, my uncle will begin the necessary legal proceedings. Thank you, Brenda Smith, Grandnana62. Email: [redacted]