Playstation Customer Service Issues

A few months ago, I was banned after a previous ban, and I understood the reason for the first ban. Despite that, being banned again, knowing I had one more chance, I was careful not to violate any rules. It seemed like I might have been wrongly reported because I cannot pinpoint any specific incident that could have led to the ban. This happened while I was playing Rust and said something. I would appreciate clarification on the ban reason or a chance to be unbanned. Thank you.

For the past 3 days, I have been attempting to contact Playstation Support without success. Each time I engage with the Support Bot (Chat), it consistently informs me that no agents are available or provides their operating hours, leaving me unable to get the assistance I need. My young son inadvertently spent almost $[redacted] from my debit card, registered with Fortnite, on in-game purchases at 3 o'clock in the morning. Although he doesn't comprehend the consequences of his actions, I urgently require a refund to afford necessities for my family until my next paycheck arrives in a week and a half. I kindly ask for your prompt assistance in resolving this matter.

I submitted a controller for repair over 2 months ago and have not received any updates since. I have attempted to contact them through chat and phone calls but have been unsuccessful. It is disappointing to be left without any communication regarding my previous issue. I searched their website for contact information but could not find any way to reach their service department. It feels like they have my controller and are ignoring me completely. According to the tracking information, the controller was received on 1/30/[redacted] at 10:56 AM by LOPEZ via UPS Ground. Here is the tracking number: 1Z6A1Y[redacted]74. It appears that Sony is facing challenges with their service department's repair processes. Apart from not returning my controller, the lack of communication is highly frustrating. This situation seems unethical and reflects poorly on their business practices.

I was away when I started receiving emails confirming purchases for new games on my PlayStation account. However, I didn't make these purchases as my console was back home and no one else could have accessed it. I immediately contacted my bank to cancel the credit card linked to my account. When I reached out to Sony, they informed me that the activity was not associated with the Middle East. Even after contacting the US, they said it wasn't connected to North or South regions. It appears that my account was hacked, and the hacker linked my PS ID to a different email while creating a new account with my email address. I am in need of assistance to rectify this situation.

Recently, my email was compromised, leading to my PSN account being accessed by an unauthorized party. After regaining control of my email within an hour, the hacker managed to compromise my PSN account once more. Despite now securing my email, I am facing challenges with PlayStation's live chat support. They are unable to verify my information to assist with recovering my account and consistently end the chat. This issue is further complicated by the fact that in Mexico, Sony exclusively offers live chat support, and there is no option for phone verification.

Hello, I noticed today that my account has been banned for a week. It appears my son, who mistakenly used my PS5 instead of his PS4, engaged in prohibited activity. I am David Martinez, a 48-year-old father frustrated by his 10-year-old son. I have two inquiries: 1. Could you please reinstate my account? I will ensure my son does not use it again. 2. If not, may I still access offline games I purchased, such as Spiderman? Thank you for your understanding. David Martinez

Hello, four days ago, when logging into my PlayStation account, I was prompted for a 2FA verification code, which I did not have enabled. I suspect that someone may have hacked into my account. I have attempted to contact customer support for my account region in the UAE via email and phone, but I have not received a response. I am in urgent need of assistance from a support agent to help me recover my account. I can provide detailed transaction information and my console's serial number for verification purposes. Your help is greatly appreciated. Thank you.

In English… Hello, unfortunately, I accidentally logged out of my PS4 and forgot the password. I can't confirm my identity to reset the password because I no longer have the phone number to receive the SMS. The system is not accepting my correct birth date. I only have access to the email linked to the PSN account. I need help because I risk losing all my purchased games. I'm ready to provide more information if needed. 🙏

Six days ago, I attempted to log into my PlayStation account and was prompted for a 2FA verification code, which I had never set up. It seems like my account has been hacked. I have reset my password multiple times to no avail. I urgently need help as I fear losing my progress and wallet. Despite reaching out to my regional support team in the UAE numerous times, I've received no response, which is disappointing. I have all the necessary information like my PS4 serial number and transaction history to prove my ownership. I need direct assistance and not just a redirect to a link. Thank you.

6 days ago, when I tried to log in to my PlayStation account, I encountered a 2FA verification code request that I never set up. It seems like my account has been hacked. Despite multiple password resets, the issue persists. I urgently need assistance to safeguard my progress and wallet, fearing they may be lost. Reaching out to the UAE support team yielded no response, leaving me frustrated with PlayStation's customer service. I possess all necessary details like my PS4 serial number and transaction history to verify my ownership. I kindly request direct help without being redirected to a link. My sign-in ID is [redacted], and my online ID is amiraeissa09. Thank you for your attention.

Hello, my account has been permanently blocked, and I am unsure of the reason. While I have used inappropriate language in the past, I have since been more cautious. Today, I received a ban without sending any offensive messages. I called someone a "clown," which I don't believe is extremely offensive. I find this situation unfair and a violation of my rights. I feel like my money has been taken away from me as I am unable to access the items I purchased. I am willing to refrain from any further swearing and ask for a chance to have my account unblocked. I hope you reconsider your decision.

I forgot my passcode for my account. I can access it through my PS4 and the associated email. The issue arises when I try to switch over to my PS5. I end up locking my account as I try to recall the correct password. When I use the "forgot my password" prompt, I am asked to verify my date of birth, but I seem to have entered a random date when setting up the account. I called customer service for the same problem, and they quickly resolved it by sending an email to reset the password without needing to pass the date of birth security check.

Hello, I have been attempting to contact you without success regarding my mistakenly banned account. The situation arose when one of my accounts reported another account of mine, which led to the ban. I have evidence that both accounts belong to me. The reporting happened due to a personal matter where my wife used one account to message the other to provoke me. I am reaching out to rectify this mishap as I did not engage in any disrespectful behavior. I would appreciate your assistance in resolving this issue promptly. Thank you.

I had trouble affording a new PS5, so I purchased one on eBay only to find out it's banned from PSN. I'm not the one who violated the rules, and now I hope for a second chance from PlayStation. I've been a loyal Sony customer for a long time, passing down my collection to my son. We're committed to Sony and don't use Microsoft products. Thank you for considering my plea. Rest assured, nobody in our household will face a ban. Here are the device details: Serial Number: Ak[redacted], MAC Address: 5c:96:66:89:9b:5b. Let me know if you require any more information.

Hello, this is Tony Soerjono. My username is InsertApeNoises and you can reach me at [redacted]. Recently, my account was hacked on Saturday night. Although I managed to recover it the next morning, it was compromised once again a few hours later. After waiting until today, I finally regained access with the help of Diego. While playing with my friends on the platform, I received 11 inappropriate messages from a user called RoaDied. It seems the hacker used my account to send these messages, resulting in a 60-day suspension. Despite reaching out to different support agents, I have been informed that I can't appeal this suspension. I believe this is unjust as I didn't send those messages, and it was done by the person who hacked my account as an act of revenge.

Yesterday, I received an email thanking me for renewing my PS4 Plus subscription for another year. I thought I had only upgraded for six months and didn't want to continue. I've been attempting to contact customer service for the past two days without success. Playstation offers partial refunds based on the time elapsed since the purchase, but I haven't been able to reach anyone for help with cancelling. I need to request a refund within 14 days, but the longer it takes to get assistance, the less money I'll be refunded. When I try to call, I'm directed to the website for support, but then it says it will transfer me to an online agent who is never available. It's a frustrating situation, and I'm not sure what else to do.

I am currently dealing with the suspension of my account and need to submit an appeal. My younger sibling accessed my account without my knowledge and engaged in inappropriate behavior while playing a game online. This resulted in a report being filed against me. I am frustrated with the lack of response from PlayStation's hotline support despite multiple attempts to contact them. I am eager to regain access to my account.

I have a PS4 Pro that I purchased new around 3-4 years ago. Recently, I've noticed it's been slowing down, with the fan getting louder. I've been cleaning the fan monthly, which helped for a while. However, when I try to play Horizon Forbidden West from PS Plus Premium, I keep getting a message saying the game data is corrupted and prompts me to delete and re-install the game. I've done this multiple times, but the issue persists, allowing only short gaming sessions before the game becomes corrupted again. Lately, my PS4 is slower overall, and now Destiny 2 is also showing as corrupted despite being installed for over 2 years without any problems. I am really enjoying Forbidden West and would appreciate any advice on how to fix these issues.

I bought GTA V Premium on my PlayStation 4 four hours ago. After downloading the game, I tried to play it, but it said the file was corrupted. It prompted me to delete and re-download it. However, when I went to my library to re-download it, GTA V was not there, even though I made the purchase. When I returned to the store to re-purchase it, it asked me to buy it again. I am seeking a refund for my initial purchase so I can buy the game again.

I bought a twelve-month premium subscription to PlayStation Plus on July 16, [redacted]. However, without any prior notice, I was charged on April 1, [redacted], for another twelve-month subscription, amounting to $[redacted].99 on my debit card. Despite my attempts to contact customer support over three business days, I couldn't reach a support agent. Consequently, I initiated a dispute with my bank regarding the unauthorized charge. Subsequently, I received an email from Sony accusing me of violating user agreements and permanently banning my account. This situation is unjust; I acquired a subscription until July 16, [redacted], and should have access until then. If account reinstatement is not possible, I seek a refund for the unapproved charge.