Playstation Customer Service Issues

Dear PSN Team, I recently noticed multiple unauthorized transactions on my Visa card totaling [redacted].68 euros. I did not make these purchases as I was out of the country during the transaction dates. I no longer have access to my account or the ability to reset my password. Kindly investigate and reverse these charges promptly. For verification, my email is [redacted] and my Visa card number is 4[redacted] 1[redacted] under the name Kadir Kocaer. If unresolved, I will involve my bank and legal counsel. Thank you, Kadir Kocaer

My friend and I no longer play together on a game, but we still chat via messages. Recently, on Friday, February 24th, [redacted], we were joking about his team's name. Just to clarify, we are both friends and autistic. He mentioned his team name was SAR, which he said stood for Silly as raiders. I jokingly replied, "I thought it stood for Silly autistic raiders." It was all in good fun between us, but PlayStation mistakenly detected it as aggressive or using Hate Speech. I would appreciate it if you could email me about the possibility of getting unbanned, as it was a misunderstanding. I promise not to make such jokes on PlayStation again, only via messages. My account username is SSS_Capt8inJ8ck.

Username: HauntedBrock80 PlayStation Account: [redacted] Name: Chris Brock I noticed a charge on February 21 of $[redacted].78 from PlayStation, which is much higher than my anticipated $60 annual online subscription fee. As I haven't used my PlayStation console in roughly six months, I intend to cancel my online subscription. Unfortunately, the charge was processed before I could do so. Here are my inquiries: 1. Is it possible to be refunded for the annual subscription fee, even though I failed to cancel within the expected timeframe since it has been less than a week since the charge? 2. Could you provide information about the $[redacted] charge? Why is it double the usual amount? Regardless, I am seeking a refund for this charge and the cancellation of my subscription.

I encountered an issue renewing my Plus account and reached out to support. I no longer had access to the email linked to my old account. Initially, I provided my current email to the first representative, but they couldn't assist without the old email. I requested to speak to a supervisor and was connected with Axel. Unfortunately, Axel was unhelpful and just repeated the same phrases without addressing my concerns. When I asked for further contact information, he declined to provide it. Despite my efforts to reestablish my old email account, I ended up being banned. I fear that creating a new account might result in losing access to my purchased games. I am seeking assistance to have the ban lifted. It's important to note that I maintained a respectful tone throughout the interaction.

I am facing an issue with PlayStation. They are taking the hard-earned money of many people. When real problems arise, the automated systems are unhelpful. The situation involves my stepson's dad setting up his PlayStation account with his Gmail address: [redacted] After the dad and mom separated, the stepson was logged out, and now the father won't provide the recovery code. The mom's credit card was used to pay for thousands of dollars in games and online play, and now there seems to be no resolution. Legal action might be pursued against PlayStation for not assisting their customers properly.

Yesterday, my young cousin visited and had access to my PlayStation console. To my surprise, I discovered my PlayStation account has been suspended for 60 days. Upon reviewing my email, it appears he was engaging in inappropriate chat conversations using my account. I find it unjust to be penalized for actions I was unaware of. Your assistance in resolving this matter would be greatly appreciated. My account username is Dee-Zing0. Thank you.

Hello, I am seeking your help to regain access to my compromised PlayStation account. As a long-time PlayStation user, I have utilized my account for gaming, online interactions, and accessing various services. Unfortunately, an unknown third-party has hacked my account, preventing me from logging in. Despite my efforts through the PlayStation website, I have been unable to regain control due to a suspected password change by the unauthorized party. I am greatly concerned about the safety of my personal and financial information linked to the account. I have attached the email notification regarding an unauthorized email change for your reference. I kindly request your assistance in recovering my account, and I am prepared to provide any necessary information or documentation to verify my identity and ownership. I appreciate your help in resolving this issue promptly. Best regards, Julian R.

I purchased the Hogwarts Legacy Collector's Edition from EB Games, which was only available online. After opening the game, I found four leaflet codes for exclusive downloadable content. Three were for the deluxe edition, and the fourth was supposed to be the Dark Arts Garrison Hat & Kelpie Coat. However, when I entered the code, it turned out to be for a different game, Batman The Dark Knight Scarecrow Nightmare Mission. I have reached out to PlayStation Support multiple times, and they requested a copy of the receipt, photos of the leaflet front and back with the code, and pictures of the collector's edition box front and back. I have not received the email with further instructions even after checking my email folders. I urgently need help to resolve this issue and receive the correct code for the Dark Arts Garrison Hat & Kelpie Coat. Your assistance is greatly appreciated.

I purchased the Hogwarts Legacy collector's edition for PS5 from EB Games online. Upon opening it, I found leaflet codes for exclusive downloadable content. One of the codes provided me with the wrong game content, specifically, Batman The Dark Knight Scarecrow Nightmare Mission instead of the Dark Arts Garrison Hat & Kelpie Rode as advertised in the collector's edition. I have contacted PlayStation Support multiple times, followed their instructions to submit proof of purchase and images of the leaflet and box, but I have not received the correct code. I have checked my email thoroughly but have not received the email with further instructions. This issue is urgent, and I need assistance to resolve it promptly.

I purchased the Hogwarts Legacy collector's edition for PlayStation 5 from EB Games online. Upon opening the game, I found four leaflet codes for exclusive downloadable content. While three were for the deluxe edition, the fourth was supposed to be for the Dark Arts Garrison Hat & Kelpie Robe. However, the code I entered turned out to be for a different game, Batman The Dark Knight Scarecrow Nightmare Mission. I have reached out to PlayStation Support multiple times, but have yet to receive the email with instructions for resolving the issue. I have checked my inbox and spam folder, but no luck. I am eager to get this sorted and receive the correct code for the Dark Arts Garrison Hat & Kelpie Robe. Your assistance in resolving this matter promptly would be greatly appreciated.

I purchased the Hogwarts Legacy collector's edition for PlayStation 5 from EB Games online. This edition includes exclusive downloadable content codes. However, when I tried to redeem the Dark Arts Garrison Hat & the Kelpie Robe code, it turned out to be a Batman The Dark Knight Scarecrow Nightmare Mission code instead. I have contacted PlayStation Support multiple times, but their instructions email with regards to sending them the required documents has not reached me yet. I have checked my inbox, spam, and junk mail folders. I am still missing the correct code for the Dark Arts Garrison Hat & Kelpie Robe. I urgently need assistance to resolve this issue and receive the correct code.

My 6-year-old son made 3 unauthorized purchases about an hour ago using my debit card without my knowledge or permission. My 12-year-old set up the account for him. I was assured it would not be possible for him to make purchases without the security code. I tried to cancel the purchases on the PS5 but found no options. Please call me at your earliest convenience at [redacted] to resolve this issue. Thank you.

Dear Support Team, I am experiencing an issue with an account that I utilized as my primary one: Email: [redacted] Username: Don_SanchezZ This email was deleted by my former employee, and as a result, I am unable to access PSN anymore. I have since created a new account (which I am currently using). Email: [redacted] Username: grampystan I attempted to restore saved data from the initial account via a USB device, but the saved items did not appear on the new account. Upon deleting the Don_SanchezZ account, I discovered that all the games I had purchased through PSN were missing. In the new account grampystan, most of these games are present in the library, but they are locked, prompting me to repurchase them from the store. I would appreciate any assistance you could provide with resolving this matter or directing me to the appropriate department. Kind regards, Stepan Raevsky

To whom it may concern, My name is Matthew Burns, and I recently purchased a new PS4 console as my old one was beyond repair. I am experiencing issues with logging into my account due to forgetting my password. The email I used is [redacted] Despite multiple attempts, I have been unsuccessful in recalling my password. I have tried to contact Sony PlayStation via phone, but have not been able to reach anyone. I am hoping to receive assistance promptly so that I can recover my email/password and resume playing my games. Sincerely, Matthew Burns

I was engaging in a lively chat with friends when someone who wasn't part of the group reported me, resulting in a ban. While I accept responsibility if I said something inappropriate, I believe it's unfair to be penalized based on another person's offense. The individual I was chatting with had no issue with our conversation or jokes, and I feel the punishment is excessive. I think it's important for players to be able to communicate in a friendly manner without fear of being banned, especially when it's all in good humor. I'm seeking assistance to either reduce my ban from seven days to three days or explore any other options available. It's disheartening to be restricted from enjoying the game and interacting with the community over what was meant as harmless banter. I hope for a resolution that considers the context of the conversation and allows me to continue participating without further hindrance.

Hello, I have recently discovered that my PlayStation account has been compromised. The registration email associated with my account was changed without my permission, and I have noticed unauthorized transactions totaling $60. I have been unable to reset my password. I am seeking assistance to regain control of my account, prevent further unauthorized spending, and recover the funds lost in the fraudulent purchases. I would appreciate guidance on the necessary steps to verify my identity and restore access to my account. Thank you for your prompt attention to this matter. Sincerely, P.D.

Hello, I am writing to appeal my suspension because it was unjust and based on a misunderstanding. The communication with the other player was light-hearted and friendly, not as serious as perceived. Our exchange was meant in jest and camaraderie. It seems I may have been mistakenly reported due to the banter. This conversation occurred between me and a companion, and it was not meant to be taken seriously. I am requesting the removal of the temporary suspension, acknowledging that although it was humor, it still does not justify the conduct. I offer my apologies and kindly request the lifting of this suspension.

My PlayStation 5 account, Bgarrett97, was suspended due to offensive messages. However, the user "moonman" instigated the situation with offensive language in NBA2k23. I believe it's unfair that I received punishment while he was equally if not more offensive. I request either for him to face consequences or for my account to be reinstated. This situation feels unjust and not in line with fair practices.

My PS5 account is currently suspended. I ordered CONSTRUCTION SIMULATOR on PlayStation Network on February 23rd and did not receive it by March 4th. I attempted to find the order number, but it was not available in the system. I noticed a $59.95 charge on my American Express Card, so I informed them to remove it assuming the order was lost or not delivered. I later learned it was a download, not a physical disc. I am 77 years old and lacked this knowledge. My account under AndyFox and [redacted] seems to have been suspended for breaking the code of conduct. I cannot log in to explain my situation. How can I have my account reinstated? AndyFox

Hello, I am reaching out because I have recently been reported for using a word that was perceived as offensive ("autistic"). During a conversation, the other person insulted me through an audio chat, to which I responded by questioning their behavior and asking if there was a reason for their verbal attack, using the word in question. I want to clarify that the game console in question was initially used by a family member who has since left, and I have only been using it for the past 3 weeks. I apologize for any misunderstanding and kindly request the restoration of access to my PSN account. Best regards, Nicolas Bouillon