The following are issues that customers reported to GetHuman about Pinterest customer service, archive #7. It includes a selection of 20 issue(s) reported December 19, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am feeling upset. I enjoy using Pinterest to discover creative ideas, but I am disappointed with the removal of users and boards over anti-vaccination content. I believe that if you're policing one type of content, you should also consider the removal of pins related to sensitive topics like violence, drugs, and other harmful content. Instead of deleting posts, why not include a disclaimer flag indicating that certain content may be opinion-based and not medically supported?
I value free expression on a public platform and worry that by restricting certain viewpoints, such as pro and anti-vaccination stances, it undermines diverse opinions and rights. Regardless of personal beliefs, I believe all perspectives should coexist harmoniously. I fear excessive censorship may lead to consequences, such as government interference. I cherish the diversity of thoughts in our country and hope Pinterest respects this too; otherwise, they risk alienating their loyal users like me who visit the site multiple times a day.
Reported by GetHuman1792902 on Wednesday, December 19, 2018 4:44 PM
I am advocating to reinstate my account with Greenmedinfo. With over 45 years of experience as a registered nurse, I understand the importance of valuing lives over traditional healthcare methods. Embracing diverse perspectives, sharing knowledge, and empowering individuals to make informed decisions are vital. Embracing alternative medicine does not negate the value of allopathic treatments but adds to the spectrum of life-saving options. Personally, my mother battled cancer successfully by combining allopathic and alternative treatments. I believe in the importance of being open-minded and assisting others with the available knowledge. I cherish the content on your website, yet fostering division and close-mindedness hinders progress. There is always a lesson in staying open to various viewpoints. I sincerely hope you will reconsider and restore my access to Greenmedinfo. Thank you for your consideration.
Reported by GetHuman1795846 on Wednesday, December 19, 2018 10:50 PM
I recently received a notification that my Pinterest account has been suspended, and I'm not sure why. Pinterest is a platform I love using to gather ideas for my hobby farm with my daughter. We have folders dedicated to different aspects of our project, from our home and garden to our horses' care and training.
I'm confused about the reason for the suspension and would appreciate it if my account could be reinstated. It's urgent because I'm currently in North Carolina meeting with our architect and contractor. I need access to my Pinterest to share ideas with them and effectively communicate my vision for the project.
Please reach out to discuss this issue promptly. Your assistance in resolving this matter is greatly appreciated.
Sincerely,
Kelly
Reported by GetHuman1797440 on Thursday, December 20, 2018 4:00 AM
I recently had my Pinterest account suspended, but I'm unsure why. Pinterest has been a vital tool for me and my daughter as we planned our hobby farm, including designing buildings, gardens, and caring for our horses over the past three years. With important meetings in North Carolina with our architect and contractor, having access to my Pinterest folders is crucial for effectively communicating our vision.
I kindly request the immediate reactivation of my Pinterest account to retrieve the hours of work we've put into these folders. I assure you that I have not used the account for any inappropriate purposes. I'm happy to provide my contact information for any necessary communication.
Thank you for your prompt assistance.
Best regards,
D. Kelly
[redacted]
[redacted]
Reported by GetHuman1797440 on Thursday, December 20, 2018 4:54 AM
I need assistance with resetting my password on Pinterest. I am unable to access my email while on the Pinterest site to reset it, resulting in my account being suspended. I wrote down my original password but it did not work, leading me to attempt multiple resets. Unfortunately, this created a loop as I had to close Pinterest to access my email. I am frustrated by this situation and would appreciate help in resolving it. Pinterest does not provide a customer service number, leaving me unsure of how to proceed.
Reported by GetHuman1799101 on Thursday, December 20, 2018 2:12 PM
Hello,
I have encountered difficulties logging into my Pinterest account. When attempting to sign in, I received a "forbidden" message after entering my password. I tried to reset the password but encountered the same issue. Upon contacting Pinterest Help Desk, I received a response asking for my account details such as username, alternative email addresses, and a link to my connected Facebook account. Despite this, the login issue persists. I even requested assistance to deactivate my account due to the login problems but received the same email from Pinterest Help Desk. Can someone please provide guidance on how to resolve this matter?
Reported by GetHuman-tljeffco on Friday, December 21, 2018 1:54 AM
Hello, I'm Maria Norma Aliman, a Pinterest user. I set up two-factor authentication on my Pinterest account with my Globe mobile number ([redacted]6) and email address ([redacted]). My concern is that I no longer use the number due to phone bill issues, but I still want access to my Pinterest account. I verified today that my Pinterest account is active and sends emails to my Yahoo mail. However, my Globe number may be recycled soon as it was deactivated in July, and I have six months before it's recycled again. I wasn't aware that I could contact Pinterest customer service via GetHuman, and I don't plan to renew my Globe subscription. I hope this issue can be resolved promptly before any changes are made to the Yahoo mail address linked to my Pinterest account. I look forward to hearing from Pinterest. Thank you and God bless.
Reported by GetHuman1805634 on Friday, December 21, 2018 11:47 AM
Hello, my name is Maria Norma Aliman, and I am an active Pinterest user. I enabled two-factor authentication on my account using my Globe mobile number (***********) and associated it with the email address *****@***.com. However, I no longer use this mobile number due to billing issues. I'm seeking assistance on how to regain access to my Pinterest account without the need for two-factor authentication. I verified that my Pinterest account is still active by receiving emails at my Yahoo account linked to *****@***.com. The concern is that my Globe number might be reassigned soon as it was deactivated last July. I recently discovered that Pinterest customer service can be contacted via GetHuman and currently, I have no intentions to renew my Globe subscription. I sincerely hope that this matter can be resolved promptly before any unauthorized changes are attempted on my Pinterest account linked to the Yahoo email. I look forward to hearing back from Pinterest. Thank you.
Reported by GetHuman1805634 on Friday, December 21, 2018 11:51 AM
My Pinterest account got suspended on 12/20/18. Today (12/21) I received an email saying my account won't be reactivated, and I'm banned from creating another one because of too many spam saves. I'm extremely distraught! I adored Pinterest, all my saves were from their site! How am I supposed to differentiate between spam and legit content? If they don't want people to save it, they shouldn't have it on their site at all. This is incredibly unfair! I request my account be reinstated promptly, or I'll cease using Pinterest. I will also alert my friends and followers about this issue; anyone can be unfairly targeted.
Reported by GetHuman1806374 on Friday, December 21, 2018 2:41 PM
I have encountered a frustrating situation. I misplaced my phone and suspected it was stolen, causing me to recreate various accounts. Unfortunately, I cannot recall the password for this account, as it matches my email address. Despite struggling to remember, I am eager to receive any assistance available, excluding the account creation date. I am hopeful that a customer service representative can guide me through this. The account is under the name Ann Marie, linked to [redacted], with the elusive password posing a challenge. Any clues such as the first three letters would be greatly appreciated. Restoring functionality to my accounts is a priority for me at this time.
Reported by GetHuman-blairamj on Saturday, December 22, 2018 11:08 PM
Hello, my name is Elena. On 12/19/18, my Pinterest account got suspended for alleged spamming activities. I am not involved in any spamming and use Pinterest for personal enjoyment without any financial gains. Recently, I accepted an invitation from someone named Holldays to connect on Pinterest, and they had similar pins to mine. Unfortunately, I cannot verify this invitation as I am unable to access my account. Subsequently, I had to terminate my office manager on 12/18/18 for unethical behavior and suspect she or Holldays might have maliciously spammed to harm me, given the timing. I, as a Physician, have no involvement in such activities. I would like to discuss this matter further via email, provided below, to resolve the issue and remove Cece Bishop and Holldays from my contacts. I miss using Pinterest and appreciate your prompt attention. Thank you.
Reported by GetHuman1824822 on Monday, December 24, 2018 9:15 PM
I am facing a similar issue. I received an email stating that I had violated the spam policy and was being suspended. Despite explaining that I only view content such as recipes, haircuts, tattoos, and cleaning supplies, emphasizing I don't post or follow others, I was informed of a year-long suspension without a clear explanation. I fear my daughter, who uses the same devices, could encounter the same problem. If my account is to remain suspended, I accept it, but I seek clarification to understand the situation fully and avoid future accusations.
Reported by GetHuman-tckatz on Tuesday, December 25, 2018 6:01 PM
My Pinterest account got suspended because I saved too many of the same pictures, and they mentioned spam, trying to manipulate their system, or posting deceptive commercial messages. They explained that blocking spam helps maintain a positive experience for all users. Their message included a link to request a review within 48 hours, with the link expiring in seven days. Clicking the link twice resulted in an error message stating the technicians were aware of the issue. I may have unknowingly saved duplicate pictures due to my interest in various content on Pinterest. I have limited knowledge about spam and have only shared a few of my own creations. Understanding technology is challenging for me, as I struggle even with basic devices like my iPhone and laptop. I value Pinterest and feel upset about the suspension.
Reported by GetHuman1834118 on Wednesday, December 26, 2018 7:30 PM
My mother, who is 79 years old and not very tech-savvy, had her Pinterest account banned due to accidentally saving SPAM ads for Christmas items on her smartphone. She uses the site regularly and her mistake was unintentional. I kindly request to have her account reinstated. Please reach out to me regarding this matter. Thank you.
Reported by GetHuman-pologo on Thursday, December 27, 2018 5:07 AM
Greetings, I am involved in the Relay for Life event organized by the American Cancer Society. In [redacted], my family and I joined this important cause after losing both of my grandparents to cancer. Our fundraising team, Team Norma, is dedicated to honoring my grandmother's memory by hosting various events like door prize competitions, Chinese auctions, and giveaways to raise funds. We aim to create a fun atmosphere while increasing awareness and financial support for cancer research. We are not requesting monetary contributions but instead, we are seeking promotional items with your logo such as T-shirts, bags, pens, gift cards, or any suitable merchandise that can be used for our fundraising activities. All donations will be utilized as prizes in our events, with all proceeds directly benefiting the American Cancer Society. Should you require further details, I am more than willing to provide our Tax ID #, W-9 Form, [redacted] Form, or any additional documentation to verify our organization's charitable status and how the donations are allocated. Thank you for your consideration. Sincerely, Lindsey Rose.
Reported by GetHuman1849564 on Friday, December 28, 2018 4:34 PM
Hello,
I submitted an appeal on December 22nd but have not received a response yet. I am eager to resolve the suspension of my business account promptly. After submitting an appeal ticket, I got an email saying my account was not suspended. However, my business account under the username Mischief Managed US shows it is suspended for suspected spamming. As a creator sharing content related to productivity planners on Pinterest, I participate in various group boards. It appears that multiple posts on a single board could have triggered this action. I want to stress that I did not spam intentionally. I am keen to have my account reinstated swiftly to reconnect with my followers and customers. I hold Pinterest in high regard and find it valuable for my business. Please advise on how I can resolve this matter promptly.
Best regards,
Janet
Reported by GetHuman1851558 on Friday, December 28, 2018 8:07 PM
I am experiencing a similar issue. I received an email stating that I violated the spam policy, resulting in my account suspension. I promptly responded, explaining that I solely browse content like recipes, hairstyles, cleaning products, and tattoos, all family-friendly topics. I inquired about the specific violation, suspecting a possible hacking incident. However, the response stated that I have been banned for a year without clarification. This concerns me, especially since my daughter uses the same devices and Pinterest account. I am anxious about the possibility of her facing a similar situation. While I will respect the suspension, I seek clarity to understand the accusation leveled against me before considering shifting my activities elsewhere.
Reported by GetHuman1854504 on Saturday, December 29, 2018 4:44 AM
Hello, my dad, J.B. (jimbellmasonry), received an email on December 19th stating, "We wanted to let you know we suspended your Pinterest account due to activity that goes against our policies." His pins were about homesteading, bricking, the Bible, and inspirational quotes for personal use. Unfortunately, he misunderstood the automated email as human communication. He didn't realize the mistake until today, over seven days later, when I explained it. He was offended and deleted the app, also expressing his disappointment in an email. He used to recommend Pinterest but now feels let down by the company. Can his old pins be reinstated?
Thank you,
A.B.
Reported by GetHuman-heartfin on Saturday, December 29, 2018 10:14 PM
Hello Pinterest,
I am James Bernal. Recently, I contacted eBay regarding fraudulent puzzle ring listings attributed to me, and eBay traced these listings back to your platform.
I have been selling on eBay exclusively for 2 years, and I take pride in being the sole creator of these unique works of art, as my designs are distinctive to my signature style.
The presence of these counterfeit listings on Pinterest has significantly impacted my eBay views, leading me to the point where I can no longer sustain online sales, resulting in the closure of my internet account.
To maintain a secure and ethical marketplace, I kindly request that Pinterest promptly remove the fraudulent listings, images, and any association with my name from your service.
Furthermore, the fraudulent puzzle ring listings in my name have been directly copied from my eBay listings, including identical wording and images.
Thank you.
Reported by GetHuman-jessebe on Sunday, December 30, 2018 3:45 AM
I am reaching out for assistance regarding my Pinterest account under the username Judithmaree. Over the years, I have accumulated over 46,[redacted] followers on this account. Unfortunately, due to a tablet issue a few months ago, I am unable to access my account as I cannot recall the email address or password linked to it. Consequently, I may have unintentionally created new accounts while attempting to regain access. I hope to retrieve my original account, as it holds significant sentimental value to me. I have listed some of the email addresses I previously used for reference, such as [redacted] and [redacted] Currently, my active email is [redacted], which I would like to update as the primary email for my Pinterest account. Living in Sydney, Australia, I attempted to reset the password to "ingridpearl" today without success. Any assistance in recovering my account would be greatly appreciated. Wishing you all a Happy New Year!
Reported by GetHuman1860967 on Sunday, December 30, 2018 6:45 AM