The following are issues that customers reported to GetHuman about Pinterest customer service, archive #25. It includes a selection of 20 issue(s) reported May 11, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
When I open the Pinterest app, I see a page of pins. Let's say I select a Breakfast Casserole pin. Upon clicking, it takes me to another page with more Breakfast Casserole options. This cycle continues without showing the actual recipe I clicked on. I have tried logging off, waiting, and then signing back in, but the issue persists. This problem happened last week for two days and then resolved itself. Any suggestions or help would be appreciated.
Reported by GetHuman-locbeau on गुरूवार, ११ मई २०२३, रात १०:४३ बजे
Hello,
I am currently experiencing an issue with Pinterest from New Caledonia. Starting yesterday, I've encountered difficulty organizing my pins into sub-boards. Whenever I attempt to move a pin, the option to select my sub-boards no longer appears, causing the site to crash and display a blank page.
Despite refreshing the page and logging out and back in, I have been unable to resolve this problem. Pinterest is crucial to my creative endeavors, so I would be grateful for any help you can offer in addressing this issue.
Thank you for your attention and help.
Reported by GetHuman8359917 on शुक्रवार, १२ मई २०२३, सुबह ६:१९ बजे
I was on Pinterest looking at miniatures when I tried to save an item. Pinterest popped up a message saying I have over [redacted] items saved already. I needed to review them for getting a Mastercard. I accidentally closed the pop-up and can't seem to find it again. I'm not very tech-savvy and struggle with icons. Can someone please help me with this issue? Thank you. Contact me at [redacted] or [redacted]. I am associated with Hallenic Senior Living in Mishawaka, IN, located across from Marion High School.
Reported by GetHuman8360526 on शुक्रवार, १२ मई २०२३, दोपहर १:५१ बजे
Hello! I apologize for the inconvenience, but I am still unable to access my account through email and would like to request reactivation. It has been deactivated for over 48 hours since the suspension, as previously mentioned. I apologize if my actions led to spamming or violating community guidelines, but I believe I have not breached any rules. I will be more mindful in the future. Thank you for your assistance and time.
Reported by GetHuman8364815 on रविवार, १४ मई २०२३, रात ९:१७ बजे
Hello! I am seeking assistance with logging in and reactivating my Pinterest account. Every time I attempt to log in, an error message appears stating that my account has been suspended and deactivated. I have tried contacting support and even offered an apology if I unknowingly violated their guidelines. Despite being informed that experts are reviewing my account and that I would receive an email with the outcome, I have not received any further communication after 3 days. This prolonged suspension is unusual for me, and I am unsure about the next steps. Should I continue to wait for their review, or is there an alternative method to reactivate my account? I appreciate any guidance or support you can provide as I navigate this issue. Thank you.
Reported by GetHuman8364815 on रविवार, १४ मई २०२३, रात ९:४२ बजे
I purchased a small welder from a site I found on Pinterest. However, after waiting for over a month, I received a pair of cheap ladies gloves instead. I reached out to the email address provided by the site regarding my missing order, but they only responded by asking me to return the gloves to China at my own expense. Despite requesting a full refund or the product I ordered, they insisted on receiving the gloves first. I feel scammed and disappointed as the initial price seemed too good to be true. Unfortunately, the communication has ceased, and I am left frustrated by this ordeal.
Reported by GetHuman8233351 on मंगलवार, २३ मई २०२३, दोपहर १:५६ बजे
I'm Don, and I've had some issues with two companies advertising on your platform. The first is MOTOC ([redacted]), from which I purchased a power washer several months ago but never received it. I've tried to contact them multiple times with no response as the email always bounces back. The second company is Edlars ([redacted]). I ordered a camping air tent weeks ago, but it was never delivered, despite security confirming that it was not left at the front desk. I placed a second order, but that also was not delivered. This situation reflects poorly on Pinterest with scammers using your site. I hope to see this matter resolved promptly. Thank you, Don Hatton.
Reported by GetHuman8385931 on बुधवार, २४ मई २०२३, दोपहर ३:२७ बजे
I have encountered a consistent issue with error messages in the emails sent by Pinterest, as well as within the app. Unfortunately, the provided support options are not adequate, lacking a contact email or any form of assistance. I am seeking a valid email or phone number to reach out to Pinterest for resolution of these recurring problems. It is imperative for Pinterest to address these issues promptly rather than disregard them. The quality assurance seems to be lacking, as the help dropdowns do not offer solutions for these specific errors. It is evident that the site contains bugs that need addressing.
The links within the emails persistently lead to errors such as "[redacted] Too Many Requests," "You are not permitted to access that resource," and "Try again." I have never been able to successfully connect through any of these links within the emails from Pinterest, and this has been an ongoing issue for as long as I have been receiving them. I am simply requesting for Pinterest to rectify this situation promptly.
Reported by GetHuman-shawphx on बुधवार, २४ मई २०२३, रात ११:५० बजे
I apologize for the inconvenience, but my account remains deactivated and suspended. I am unable to log in. I am sorry if I unknowingly violated any community guidelines or engaged in spamming. I am uncertain about the issue but seek a prompt resolution. I did not intend to impersonate anyone on my Pinterest account, which may have led to the suspension. This occurred shortly after a previous suspension, and I am eager to have my account reinstated. I believe I have not committed any wrongdoing, but I apologize if I erred. I am willing to improve. Could you confirm if my account is still under review? Your assistance is greatly appreciated. Thank you.
Reported by GetHuman8394936 on रविवार, २८ मई २०२३, रात ११:२४ बजे
I am Madison Rainwater. I am reaching out as I have lost access to my Pinterest account "rainwatermalfoy" and have created a new one, "mclairerainwater". I kindly request for the old account to be deleted due to a profile picture issue. This picture now shows up on Google when searching for my name, which I find concerning as a 14-year-old minor. After contacting both Google and Pinterest without success, I am now requesting your assistance in removing the account "rainwatermalfoy" from your website. Your cooperation in addressing this matter is greatly appreciated. Thank you.
- Madison Rainwater
5/29/[redacted]
Reported by GetHuman-mclairer on मंगलवार, ३० मई २०२३, रात ३:०० बजे
Subject: Urgent Reactivation of Pinterest Account
Dear Pinterest Customer Service,
I hope this message finds you well.
I am contacting you regarding a serious issue with my Pinterest account, which appears to be currently disabled. My account is crucial to me, not only as a tool for personal expression but also because it attracts many visitors and fosters valuable interactions.
To the best of my knowledge, my account has always complied with Pinterest's policies and community guidelines. I am not aware of any violations of the terms of service on my part, and I have not received any notifications regarding a suspension or deactivation.
I kindly request that you review my account's status and initiate the reactivation process as soon as possible. The amount of traffic my account generates is significant, and each day without access unfortunately means a substantial loss of visibility and interactions.
I am available to provide any additional information that may assist in resolving this issue.
Thank you in advance for your attention to my request. I look forward to regaining access to my creative space and continuing to engage with the Pinterest community.
Best regards,
Bahedja M.
Username: mbfrmdao
Reported by GetHuman-mananek on गुरूवार, १ जून २०२३, दोपहर ४:५५ बजे
Hello,
My Pinterest account was deactivated without any explanation provided.
I don't believe I have violated the Community Guidelines, and this deactivation must be a mistake. I am not a business account, I don't create pins, I only save them. I don't understand why my account was deactivated.
I have contacted your support center multiple times about this unjust suspension, but I haven't received any responses, and I'm worried. My account is very important to me, and I need to recover it. The thought of losing all my boards and pins for no reason is distressing. I'm reaching out in desperation via this email.
My username is "Héloïse Vaillon," and the associated email address is [redacted]
Thank you in advance for any assistance you can provide.
Reported by GetHuman8407454 on शनिवार, ३ जून २०२३, सुबह ५:०३ बजे
I recently switched my account from a Business account to a personal one. My account username is HopeKiragu2409. Since the change, I am unable to see who follows me, and my friends are encountering my account as locked, even though I did not take this action. This situation is highly frustrating because I create boards for others to access, but now they cannot view them. The option to revert my account to a Business profile is no longer available to me, leaving me unsure of what steps to take. Please address this matter promptly, as I rely on Pinterest for both school assignments and personal hobbies. Kindly switch my account back to a Business profile, as I believe this will rectify the issue.
Reported by GetHuman-hopenkir on बुधवार, ७ जून २०२३, शाम ५:३७ बजे
My Pinterest account was deactivated without any reasons given. I believe I have not violated the guidelines even once, and this deactivation must be a mistake. I am not a business account, I do not create pins, I simply save them. I do not understand this deactivation. I have tried reaching out to your support center multiple times regarding the unjust suspension of my account, but I have not received any responses and I am worried. My account is very important to me, and I need to recover it. The thought of losing all my boards and pins without a cause is distressing. I am sending this email out of desperation, hoping for a resolution. My username is "Héloïse Vaillon," and the associated email address is [redacted]
Reported by GetHuman8407454 on गुरूवार, ८ जून २०२३, सुबह ८:२१ बजे
Hello,
I am reaching out because my Pinterest account was deactivated without any explanation. I believe I have not violated the terms of use, and this deactivation must be a mistake. I am not a business account, I only save pins without creating any. I am puzzled by this deactivation.
I have contacted your support center multiple times regarding the unjust suspension of my account but have not received any responses, which is concerning. My account is very important to me, and I need to regain access to it. The thought of losing all my boards and pins without reason is distressing. I am sending this email somewhat in desperation but willing to try.
My username is "Héloïse Vaillon", and the associated email address is [redacted]
I appreciate any assistance you can provide.
Thank you.
Reported by GetHuman8407454 on गुरूवार, ८ जून २०२३, सुबह ८:३६ बजे
The board cover is currently stuck displaying 3 random pins in the middle of a section. I've tried changing the pin order and using the change cover option, but it's not working. Even after deleting the board to create a new one, I couldn't name the new board the same as the deleted one. I kept trying different approaches, but nothing has resolved the issues. I'm hoping to have the board cover display the 3 most recent pins as it should by default and for the problem with board names to be fixed. Thank you for your help.
Reported by GetHuman8432356 on बुधवार, १४ जून २०२३, सुबह ९:०१ बजे
Hello! Three days ago, when I tried to log into Pinterest, I received a message that my account has been temporarily deactivated. I have not violated any rules while using the app, I only saved pins. I have reached out to support multiple times in both Russian and English, but I have not received a response. My account is very important to me, and I really need access to it and my pins. Please, help me, please!!!!
Reported by GetHuman-ksuharch on शनिवार, २४ जून २०२३, दोपहर १०:०१ बजे
Hello, I hope you're well. Recently, while enjoying Pinterest on Sunday, I was saving pins related to nursery rhymes, food, exercise, cross-stitch and more. However, when I returned later, I found myself locked out. After several unsuccessful login attempts, I received a message stating that my account had been deactivated, despite not requesting it or using it inappropriately. Could you kindly reinstate my account? I have valuable and irreplaceable information stored there. Thank you very much.
Reported by GetHuman8489690 on रविवार, ९ जुलाई २०२३, सुबह ५:३९ बजे
I've been unable to access my account recently as it appears to have been deactivated due to unusual activity. I reached out to Pinterest via email, but it's been six days, and I have not received a response. They mentioned that my account was suspended due to suspicious behavior, but after investigating, I discovered that my cousin had been using my account without my knowledge while I haven't been active on it for weeks. The strange activity was caused by them, not me. I am eager to regain access to my account, but I am frustrated by the lack of communication from Pinterest.
Reported by GetHuman8498386 on बुधवार, १२ जुलाई २०२३, रात ९:४४ बजे
I encountered login issues with my Pinterest account recently. Upon trying to access the app after a week of inactivity, I found myself logged out. Upon attempting to log back in, I discovered that my account had been deactivated. I reached out to Pinterest customer support two weeks ago and received an automated email indicating that my account had been suspended without any explanation. They mentioned that they would contact me after reviewing the issue, but unfortunately, I never received any follow-up emails. Subsequent messages to their support team went unanswered. I am hopeful that you can assist me in reactivating my account since I am unaware of any actions that could have led to its suspension.
Reported by GetHuman8505076 on शनिवार, १५ जुलाई २०२३, रात ११:३७ बजे