Pandora Radio Customer Service Issues

The following are issues that customers reported to GetHuman about Pandora Radio customer service, archive #8. It includes a selection of 20 issues reported from December 7, 2019 until March 6, 2020. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

I accidentally pressed a button on the screen while reaching for my phone, and now I'm being told I'm signed up for something without knowing what it is. I didn't intend to subscribe to any service or accept any free offers. I want to ensure I'm not charged for anything. I'm unsure which button triggered this, but I want to be unsubscribed from any paid services. Please do not charge me for any trial offers or subscriptions. I don't want any services added to my account without my consent. Kindly contact me via email or phone to resolve this as I prefer direct customer service assistance for such issues. I'm seeking your help to prevent any charges as I did not intend to sign up for anything.

I have tried several times to cancel my account over the past few months. I was advised to go online to retrieve the necessary information. I was considering contacting the Attorney General because I am being charged for a service I do not wish to have. I contacted my credit card company, changed my card number, but was told that if Pandora Radio has the original information, changing the card number might not resolve the issue. I would greatly appreciate it if you could stop/cancel my service immediately. I have been charged for three months of service I do not want. Please cancel the service now and credit my account accordingly.

I purchased a radio for my truck during the Black Friday [redacted] sale, which included a 3-month trial of Pandora Premium. When trying to activate the trial, I received an error stating the code is invalid. I attempted to contact Pandora, but was unable to reach a real person and the automated assistance was not helpful. I believe Pandora should provide me with a new code for a 3-month premium trial. If that doesn't work, I hope they can offer an alternative solution.

I've been a loyal customer for many years, currently on the family plan for $15 a month. Lately, whenever I download my music and close the app, it disappears, requiring me to re-download it every time. This problem only started a week ago; previously, I only experienced occasional issues, but now the app won't work offline at all. I pay $15 a month for this service and it's frustrating that I can't use it the way I want to.

I believe I have not subscribed to Pandora for at least a year, maybe even two. My credit union informed me that I was charged $58.73 yesterday. I am frustrated because I cannot locate my credit card information on your website. After managing to unsubscribe and being charged $58, I am now unable to listen to the radio station. This situation feels unfair to me. It seems like a lose-lose scenario. I would like to request a refund.

My son bought 3 charms for my Christmas gift and was told that if he spent $[redacted], he would receive a bangle bracelet. Unfortunately, the clasp on the bracelet is defective, causing the charms to fall off. Despite trying to reattach them, a daisy spacer charm was lost. I've attempted to contact Pandora by phone but have been unable to get through after waiting nearly an hour. I cannot go back to the store as they no longer have the bracelet in stock and were unhelpful. I have already invested close to $[redacted] on my original bracelet and have the receipt. I trust that Pandora will stand by their products and do the right thing by replacing the lost charm due to the faulty bracelet.

I attended a memorial service for a Vietnam veteran who was combat injured, like myself. I was there to pay my respects. During the service, Pandora was playing patriotic music, but I was taken aback when the National Anthem started playing suddenly without a proper introduction. As a fellow service member, it felt disrespectful. I kindly request that Pandora includes the appropriate introduction for the National Anthem in their playlist for situations like this or considers removing it altogether. Thank you.

I recently opened a new account with Assurance Wireless and wanted to play "Medley" from "Mott the Hoople Live" on Pandora via my "obamaphone." However, Pandora is not playing the song I selected and keeps playing a different one. Can you help me resolve this issue? Thank you.

I recently noticed that my yearly subscription charges were approaching, so I promptly logged into the website through a link offering 6 free months. Regrettably, I mistakenly selected the family plan instead of the Pandora Plus plan. Upon realizing this error the same day, I attempted to switch my plan to Pandora Plus to avoid any unnecessary charges. Despite completing the change, I was surprised to see a charge of $[redacted].09 on my bank statement, instead of the expected $54.89 plus tax. I kindly request to be refunded the difference between the family plan and Pandora Plus, as I intended to switch and have already made the adjustment on my account. I have now revisited the site to ensure my plan is correctly set to Pandora Plus. I would appreciate your prompt attention to this matter and a timely refund back to my debit card. Thank you for your assistance during this holiday season. - M. Stroder

I have contacted your support team twice regarding two unauthorized charges of $5.30 each on November 3rd and December 2nd. I already canceled the subscription and am seeking a refund as these transactions were unauthorized on my debit/credit card. Despite reaching out, I have not received a response from Pandora. Please address this matter promptly and contact me via email at [redacted] or [redacted] The charged email is [redacted] Due to security concerns with my emails, please reach me on my cell phone at [redacted]6 or [redacted] as my accounts may be compromised. Your swift response is appreciated. Tamekia Samuel

I'm trying to understand a charge on my account from C-EAM.net. It's causing issues with my checking account, and I've been charged $39.00. This charge is impacting my ability to pay rent as I receive pay monthly. Normally my rent is $[redacted].00, I hope you can help me clarify this. Thank you for your assistance.

I have been trying to reach someone over the phone regarding my Pandora subscription. I have been a loyal customer for over a decade and would like to speak to a representative. I am not willing to fill out any forms online. If I cannot speak to someone soon, I will have to cancel my subscription. Please do not redirect me to the website for information.

I am experiencing difficulty logging in. I inherited an account when I purchased my business. Initially, I managed to access the login section to input my credit card information. I believe my card was charged for an annual subscription around March [redacted]. However, I frequently encounter the "someone else is listening" message, suggesting a potential account mix-up. When attempting to reset my password or recover login details, I am informed via email that no such email is associated with the account. I paid for the service, and now I am seeking assistance. I prefer to communicate with a customer service representative. Kindly respond to the email address provided for further support. Thank you.

I was enrolled in your service for the free forever radio by a friend, Kay, as I rely on it since I am bedridden due to medical reasons. I am on a tight budget with only Social Security as my income source. I was not aware that the service is only free for a limited time, and I cannot afford to pay for it. I recently received an iPad as a gift and am new to using technology due to my health condition. Please do not charge me for the service as I was under the impression it was free forever. I am grateful for the music I enjoyed for the past months, but I kindly request not to be billed. If it is necessary to discontinue the service, I will understand. Thank you for your prompt attention to this matter. Sincerely, Linda E.

I have an account with you using the email address [redacted] I wanted to upgrade from free Pandora to Pandora Plus for better sound quality and additional features. Issue A: I mistakenly upgraded to Pandora Plus using my secondary email, [redacted], and lost my playlist. I then upgraded my main account ([redacted]) to Pandora Plus, but now have two accounts and want to keep my original one. Question B: I use Pandora via a Marantz receiver and iPhone 10. Playlist updates sync between devices, but the skip function works differently. I am having trouble with limited skips on the Marantz system and want to ensure Pandora Plus is running through it for better sound quality. Question C: How can I confirm that I am accessing Pandora Plus through the Marantz system? Thank you for your help.

I have been trying to update my bank account information with Pandora, but I am having trouble reaching their customer service. I attempted to call the phone number provided, but it seems Pandora does not have a customer service number. I also noticed multiple accounts with my name and incorrect addresses online. It's frustrating that there is no live assistance available to help me with this issue. As a result, I have decided to cancel my Pandora subscription and switch to Spotify for my business needs. Thank you for not providing the assistance I needed.

I recently purchased a new double heart pendant with a chain made of [redacted]% silver. The hearts were connected with a crown-like design on top. Unfortunately, on the first day, the chain broke. After having it replaced at a store in FL, it broke again after just a week in NJ. The store at Holyoke Mall couldn't help without a receipt from FL. This $[redacted] necklace is meaningful as it was a gift from my boyfriend in our first year together. I'm disappointed that no one is taking responsibility for the faulty necklace. Despite my disappointment, I still have the pendant and believe Pandora should stand behind their products, especially when there are flaws in the design. I would appreciate assistance in getting a replacement as this jewelry holds sentimental value for me. Thank you for your help.

I have noticed that my subscription fee was charged today, February 12th, instead of the usual date on the 14th. I intended to cancel my subscription tomorrow, February 13th, and would like a refund for this month as I will no longer be using the service. I was surprised to see the early charge on my bank statement and wish to receive a refund for the month of February.

Since December 23rd last year, I have been emailing about the replacement Pandora crystal bracelet that also lost a crystal. Despite repeated emails, I keep receiving responses promising a reply within 24 hours. I received an email requesting information, which I promptly sent, but it was unsuccessful. All my correspondence with customer service keeps bouncing back. I insist on a replacement bracelet and a functional email address. I have saved all my sent emails and responses for reference. This customer service experience has been frustrating, but I hope for a resolution. Thank you, Linda Savoy.

Hello, I am having trouble accessing my account because I no longer have the last email address I used. I noticed that I am being charged twice a month, $4.99 on the 7th and another $4.99 on the 12th. Both my husband and I have Pandora accounts on our phones, but I hardly use mine. Whenever I try, it says someone else is using it and I can't listen. I would like to cancel both accounts so I can create a new one just for my husband. I am unsure why I am being double charged monthly. Please email me with instructions on how to resolve these issues. Thank you. - K.L.