Optimum Customer Service Issues

I need assistance speaking with a live person regarding my removal from the "Do Not Mail" list. Despite my efforts in calling the provided number and emailing the address in the Privacy Policy, I have not been successful. The phone number redirects me to their general service line instead of connecting me to someone who can assist with my request to be removed from the mailing list.

I recently lost access to my IMAP server through Outlook, which was working well until a few hours ago. Similarly, I can't connect to optimum.net and optimum.com to access emails via webmail or check for service updates. I've attempted to troubleshoot by exploring alternative IMAP settings on Outlook without success. Contact seems impossible. My main email is [redacted]; in case of continued issues, you can reach me at my Gmail address provided.

I reside in Light Farms, Celina, Texas. Approximately two months ago, your crews were in our community to set up fiber optic cable. However, about six weeks ago, your crews suddenly departed, leaving the job incomplete. The area now has torn-up sod, heaps of dirt with your debris, open holes, and cables protruding from the ground near newly installed cable vaults. These issues are widespread throughout Light Farms. Your company's actions have not left a favorable impression. Please return to clean up the mess left behind.

My elderly sister, who is 85, has been seeking assistance from Optimum for two days. This includes a technician visit and approximately five phone calls. Unfortunately, one representative disconnected her call, causing distress. She subscribes to a triple-service plan including phone, internet, and TV under the account #[redacted][redacted], with the phone number [redacted] attached. Despite having a moving date scheduled, her TV service was unexpectedly cut off. We attempted to reboot the cable box, but encountered difficulties as an unknown tech ID was requested, which she doesn't possess. On the back of the box, there is a lengthy number that cannot be entered. Urgent help is greatly appreciated.

My elderly sister, who is 85 years old, has been experiencing issues with Optimum for the past three days. Despite reaching out to their customer service via phone, she has been continuously transferred without a resolution. Even a technician's visit confirmed that there is no problem with the equipment. Unfortunately, during one call, a representative disconnected abruptly. Her name is Gail Kasney, with account number [redacted][redacted], located at [redacted] Midlan Avenue, Bronxville, NY, with telephone number [redacted]. While she has Optimum phone and internet services, her TV has been disabled incorrectly, as she is not moving anytime soon. She urgently needs her TV service reinstated. Optimum requested the number on the back of the set box, which is JCAS ID/CVC SN: 981FA5AFFF7. Any assistance would be greatly appreciated.

I have been in contact with customer service multiple times, but my account remains unresolved. My service has been disconnected again due to a supposed outstanding balance. Despite already paying $[redacted] since the start of April, additional charges keep appearing. I've spent countless hours with customer service and made three in-person visits to the store, each time hoping for a resolution. I'm due refunds for incorrect charges stemming from my Optimum account being compromised, leading to a string of issues. I am considering seeking legal advice as this ongoing problem has become exhausting. Rest assured, I will share my experience with others to bring attention to this matter.

I had $[redacted] taken from my account by Optimum in June. They claimed I was on auto-pay, insisted on my full social security number, and were rude. They refused to let me speak to a supervisor. I wasn't on auto-pay but they took all my money. When my daughter-in-law, mistakenly on the account, spoke to Muhammad, they demanded our equipment back. I'm Debra Z. from Sparta, NJ. Optimum had no right to take money or demand full social security numbers. Ali wouldn't let me escalate to a supervisor, insisting my daughter-in-law must handle it, even though she wants her name removed from the account. I want my money back. Ali's behavior was unacceptable. Optimum's actions were illegal and I will contact authorities. I hope for a kinder response. Giving out full social security numbers is not protocol. I've since moved from Sparta. I'll find the equipment. Please return the money to my account, as what was done is illegal.

I recently experienced an interruption in my internet service due to the installation of a new house in the neighborhood. A technician, while setting up services for the new property, mistakenly disconnected my connection. Despite promptly reporting the issue multiple times over the past five days, the technicians sent to address it have informed me that they are not the appropriate personnel to resolve the problem, and instead, they have raised work tickets. Unfortunately, it appears that the tickets have not been actioned by the relevant team for repairs. I am eagerly awaiting the resolution of this matter to restore my internet service and appreciate any assistance in expediting the process.

Good afternoon, I currently reside in Midland. Yesterday, I contacted Adrian Cardinez for information regarding Internet plans. Initially, he requested all my details before presenting me with a 1GB plan for $66. Upon expressing my interest in exploring other options due to the excessive data for my needs and the high cost, he repeatedly attempted to sway my decision. Despite my request to reconsider and decide later, he later informed me that he mistakenly processed the order for the modem. I insisted on canceling, and he advised me to do so by phone or in-store, even though it was not my error. I feel disappointed and frustrated as I did not authorize the plan he enrolled me in. I suspect he may have misled me by not offering the cheaper plan initially. He also mentioned a $[redacted] installation fee for the more affordable plan after initially stating the same for the plan he was promoting, then later implying no charge was necessary. If his intentions were genuine, he requires further training on the available plans and procedures. I am hopeful that you can assist me in resolving this matter. Thank you.

A representative from Optimum visited my home offering services. Despite initially declining, I reconsidered and signed up online immediately. A service appointment was scheduled for 13 July between 11 AM and 2 PM. I assured the representative that I would pay the bill next week when I receive my paycheck, and he agreed. However, today I received a call stating that service will not be provided unless payment is made in advance. I find this change in policy unnecessary. I would like to discuss this matter with a manager promptly.

I've been experiencing connectivity problems with both my internet from Optimum and my mobile service from Optimum Mobile. Today, I encountered issues with texting. When I contacted Optimum customer service and explained the situation, they transferred me to another department, but the call got disconnected. Since then, I have been unable to make or receive calls. I tried reaching out by phone and was on hold for almost two hours without any resolution. I can confirm that my bill has been paid, so that is not the cause of the problem.

I applied for the ACP program without understanding how it works. I completed the application and got approved. I just need to provide the completion number they mentioned. However, I am now unsure of the next steps as I lack funds and rely on the program due to my limited income and lack of state assistance. Having no internet access hinders me from doing necessary tasks online. I would appreciate some guidance on how to proceed to ensure I have internet access for future use. Any assistance would be greatly appreciated.

During the last storm, my internet service went out. I had a technician come over and replace the modem. Although the internet came back, it was very slow. Another technician replaced some cables, and the internet improved for a while but has since become slow again. I experience disconnections while gaming, etc. I contacted Agatha's, and they advised me to check the speed test site, which reported the speed was adequate. Since the storm, my internet, with only one meg, has not been functioning properly. I do not stream or heavily use the internet, as I am the only one using it. There seems to be an ongoing issue, and the service remains extremely slow. - Tom

Hello, I am encountering a significant issue with my router and modem. For the last two months, my internet disconnects 3 to 4 times daily, requiring me to repeatedly unplug and replug the switch. A technician visited my home 15 days ago, but the problem persisted. It is disrupting my online work and causing immense frustration. I urgently need a permanent solution for uninterrupted internet access on my TV, phone, and laptop. If the issue persists, I will switch internet providers. Please assist me promptly. Thank you, Mahesh Pandya Email: [redacted] Mobile: [redacted] Address: 2A ELMWOOD CT, ELMWOOD PARK N.J - [redacted]

I did not receive my bill via email and was surprised to receive a notice claiming non-payment. After checking the website and confronting a representative, the payment suddenly appeared when threatened with a complaint to the Attorney General. When I escalated the issue to a supervisor, I explained I had not received the bill timely to make an informed decision. However, the supervisor attempted to shift blame and gaslight me about the billing error. I was not informed of the $41 increase until after checking online, although the supervisor acknowledged my email was incorrectly entered. Despite my frustration, attempting to cancel the service was met with resistance. This experience has left me extremely displeased with this company.

Hello, this is Wanda S. I've been with Optimum for a year and a half, consistently paying my bills on time. Unfortunately, my checking account was compromised, and my payment for the last bill was returned due to my stolen debit card. Despite my attempts to explain and request an extension, I was denied. I am dissatisfied with the lack of understanding and consideration from the company. Consequently, I am contemplating canceling my subscription with Optimum. My account number is [redacted][redacted].

I have been experiencing issues with Optimum charging my card for mobile services instead of applying the payment to my internet bill. Despite paying over $70 to have my internet restored, it was only back on for a few days. It's frustrating that I was asked to contact both mobile and internet services to sort out where the payment should go. Even after providing proof of unauthorized charges, I am still without internet, and Optimum is attempting to charge me again. I need someone to address this problem promptly and effectively. It's unacceptable that my money seems to be lost between the two departments while I'm left without service. I hope to have this sorted out promptly.

Account Number: 07[redacted]37-01-0 Please see the attached letter from E-ZPassNY that I recently received. Since [redacted], I have been receiving monthly statements via email as my preferred communication method. However, about three to four months ago, I started receiving physical letters instead. I tried to address this by changing my email from [redacted] to [redacted] in E-ZPass' records and adding e-zpassny.com to my Optimum safe sender list. Unfortunately, these actions did not resolve the issue. I would appreciate your assistance in solving this matter. Thank you, Andrew D.

I was charged $50 for the installation of the new fiber optic line, but I have not been able to enjoy watching TV on my TVs since the change. Despite four service calls, the issues have not been resolved. While watching a movie, I often receive a message about a connection problem, and if the movie resumes after a delay, I have to start it from the beginning. This repeated process is frustrating. Additionally, I am having difficulty finding my regular TV broadcasts and my DVR service is inconsistent.

Subject: Issue with Mobile Phone Voicemail Access and Reimbursement I reached out to Optimum when I still had my US number and spoke with two different representatives. I requested a supervisor to expedite a reset as I was unable to access my voicemail. At that time, I had to use my friend’s US phone as mine was no longer available. I paid $[redacted] to maintain my US calls and texts for two weeks and later added an extra day for $15. Despite the assistance of your representatives, I could not change my voicemail message due to being unable to access my number. None of the passwords worked, and I was promised a callback from a supervisor. Currently, I have an eSIM card as my US service has expired, and I was informed that I would be reimbursed. Unfortunately, I am still unable to modify my voicemail message to inform callers how to contact me. I am feeling disappointed and would appreciate your assistance in resolving this matter.